ROADSIDE ASSISTANCE
Vehicles Sold in the United States:
Getting Roadside Assistance
To fully assist you should you have a
vehicle concern, Ford Motor Company
offers a complimentary roadside
assistance program. This program is
separate from the New Vehicle Limited
Warranty.
The service is available:
•
24 hours a day, seven days a week.
• For the coverage period listed on the
Roadside Assistance Card included in
your Owner's Manual portfolio.
Roadside Assistance covers:
• A flat tire change with a good spare
(except vehicles supplied with a tire
inflation kit).
• Battery jump start.
• Lock-out assistance (key replacement
cost is the customer's responsibility).
• Fuel delivery — independent service
contractors, if not prohibited by state,
local or municipal law, shall deliver up
to 2 gal (8 L) of gasoline or 5 gal (20 L)
of diesel fuel to a disabled vehicle.
Roadside Assistance limits fuel delivery
service to two no-charge occurrences
within a 12-month period.
• Winch out — available within 100 ft
(30 m) of a paved or county
maintained road, no recoveries. •
Towing — independent service
contractors, if not prohibited by state,
local or municipal law, shall tow Ford
eligible vehicles to an authorized dealer
within
35 mi (56 km) of the
disablement location or to the nearest
authorized dealer. If a member
requests a tow to an authorized dealer
that is more than
35 mi (56 km) from
the disablement location, the member
shall be responsible for any mileage
costs in excess of
35 mi (56 km).
• Roadside Assistance includes up to
$200 for a towed trailer if the disabled
eligible vehicle requires service at the
nearest authorized dealer. If the towing
vehicle is operational but the trailer is
not, then the trailer does not qualify for
any roadside services.
Vehicles Sold in the United States:
Using Roadside Assistance
Complete the roadside assistance
identification card and place it in your
wallet for quick reference. This card is in
the owner's information portfolio in the
glove compartment.
United States vehicle customers who
require Roadside Assistance, call
1-800-241-3673.
If you need to arrange roadside assistance
for yourself, Ford Motor Company
reimburses a reasonable amount for
towing to the nearest dealership within
35 mi (56 km)
. To obtain reimbursement
information, United States vehicle
customers call 1-800-241-3673.
Customers need to submit their original
receipts.
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E-Series (TE4) Canada/United States of America, enUSA, Edition date: 201712, Second Printing Roadside Emergencies
N
Normal Scheduled Maintenance...........273
O
Oil Change Indicator Reset.......................142
Resetting the Oil Life Monitoring
System............................................................... 142
Oil Check See: Engine Oil Check........................................ 141
Opening and Closing the Hood...............139
Ordering Additional Owner's Literature.......................................................126
Obtaining a French Owner ’s Manual...........127
P
Parking Aids.....................................................93
Parking Brake....................................................91
Passive Anti-Theft System.........................43 SecuriLock®........................................................... 43
PATS See: Passive Anti-Theft System..................... 43
Perchlorate..........................................................9
Power Door Locks See: Locking and Unlocking............................. 40
Power Seats
.....................................................69
Recline Adjustment............................................. 70
Power Steering Fluid Check
.....................150
Power Windows.............................................49
Accessory Delay................................................... 49
One-Touch Down................................................. 49
Protecting the Environment
........................13
Puncture See: Changing a Road Wheel........................ 189
R
Rear Axle...........................................................89
Rear Passenger Climate Controls
............66
Rear View Camera.........................................93 Using the Rear View Camera System..........93
Rear View Camera See: Rear View Camera..................................... 93
Recommended Towing Weights............103 Calculating the Maximum Loaded Trailer
Weight for Your Vehicle............................... 106Reduced Engine Performance..................114
Refueling............................................................79
Fuel Filler Cap........................................................ 79
Remote Control
...............................................37
Car Finder................................................................ 39
Changing the Remote Control Battery........38
Reprogramming the Remote Control...........38
Sounding the Panic Alarm................................ 39
Removing a Headlamp...............................154
Repairing Minor Paint Damage...............163
Replacement Parts Recommendation........................................10
Collision Repairs.................................................... 10
Scheduled Maintenance and Mechanical Repairs................................................................. 10
Warranty on Replacement Parts.................... 10
Replacing a Lost Key or Remote Control............................................................39
Reporting Safety Defects (Canada Only)...............................................................127
Reporting Safety Defects (U.S. Only)...............................................................127
Roadside Assistance
....................................117
Vehicles Sold in Canada: Getting Roadside
Assistance......................................................... 118
Vehicles Sold in Canada: Roadside Assistance Program Coverage.................. 118
Vehicles Sold in Canada: Using Roadside Assistance......................................................... 118
Vehicles Sold in the United States: Getting Roadside Assistance...................................... 117
Vehicles Sold in the United States: Using Roadside Assistance...................................... 117
Roadside Emergencies
................................117
Running-In See: Breaking-In................................................... 114
Running Out of Fuel......................................78 Filling a Portable Fuel Container.................... 79
S
Safety Precautions
........................................76
Satellite Radio...............................................216
Satellite Radio Electronic Serial Number
(ESN).................................................................. 217
Satellite Radio Reception Factors................216
SiriusXM Satellite Radio Service................... 216
Troubleshooting................................................... 217
317
E-Series (TE4) Canada/United States of America, enUSA, Edition date: 201712, Second Printing Index