2018 FIAT 500E service

SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you are having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All work
to be performed may not be covered by the warranty.
Discuss additional charges with the service manager. Keep
a maintenance log of your vehicle’s service history. This
can often provide a clue to the current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident or
work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation with the
service advisor and list the items in order of priority. At
many authorized dealers, you may obtain a rental vehicle
at a minimal daily charge. If you need a rental, it is
advisable to make these arrangements when you call for an
appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealer are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an authorized dealer. We
strongly recommend that you take the vehicle to an autho-
rized dealer. They know your vehicle the best, and are most
concerned that you get prompt and high quality service.
The manufacturer’s authorized dealer have the facilities,
factory-trained technicians, special tools, and the latest
information to ensure the vehicle is fixed correctly and in a
timely manner.
This is why you should always talk to an authorized dealer
service manager first. Most matters can be resolved with
this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer.
They want to know if you need assistance.
• If an authorized dealer is unable to resolve the concern,
you may contact the manufacturer’s customer center.
284 CUSTOMER ASSISTANCE

Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommunica-
tion Devices for the Deaf) equipment at its customer center.
Any hearing or speech impaired customer, who has access
to a TDD or a conventional teletypewriter (TTY) in the
United States, can communicate with the manufacturer by
dialing 1-800-380-CHRY.
Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered by
Bell Canada. For TTY teletypewriter users, dial 711 and for
Voice callers, dial 1-800-855-0511 to connect with a Bell
Relay Service operator.
Service Contract
You may have purchased a service contract for a vehicle to
help protect you from the high cost of unexpected repairs
after the manufacturer’s New Vehicle Limited Warranty
expires. The manufacturer stands behind only the manu-
facturer’s service contracts. If you purchased a manufac-
turer’s service contract, you will receive Plan Provisions
and an Owner Identification Card in the mail within three
weeks of the vehicle delivery date. If you have anyquestions about the service contract, call the manufactur-
er’s Service Contract National Customer Hotline at 1-800-
521-9922 (Canadian residents, call (800) 465-2001 English /
(800) 387-9983 French).
The manufacturer will not stand behind any service con-
tract that is not the manufacturer’s service contract. It is not
responsible for any service contract other than the manu-
facturer’s service contract. If you purchased a service
contract that is not a manufacturer’s service contract, and
you require service after the manufacturer’s New Vehicle
Limited Warranty expires, please refer to the contract
documents, and contact the person listed in those docu-
ments.
We appreciate that you have made a major investment
when you purchased the vehicle. An authorized dealer has
also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
the ownership experience. You will be pleased with their
sincere efforts to resolve any warranty issues or related
concerns.
286 CUSTOMER ASSISTANCE

In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should contact
Transport Canada, Motor Vehicle Defect Investigations
and Recalls at 1-800-333-0510 or go to http://
www.tc.gc.ca/roadsafety/.
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Master-
card, American Express, and Discover orders are accepted.
Service Manuals
These comprehensive Service Manuals provide the infor-
mation that students and professional technicians need in
diagnosing/troubleshooting, problem solving, maintain-
ing, servicing, and repairing FCA US LLC vehicles. A
complete working knowledge of the vehicle, system,
and/or components is written in straightforward language
with illustrations, diagrams, and charts.Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with diagrams,
charts and detailed illustrations. These practical manuals
make it easy for students and technicians to find and fix
problems on computer-controlled vehicle systems and fea-
tures. They show exactly how to find and correct problems
the first time, using step-by-step troubleshooting and driv-
ability procedures, proven diagnostic tests and a complete
list of all tools and equipment.
Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists to acquaint
you with specific FCA US LLC vehicles. Included are
starting, operating, emergency and maintenance proce-
dures as well as specifications, capabilities and safety tips.
Call toll free at:
•
1-800-890-4038 (U.S.)
• 1-800-387-1143 (Canada)
Or
Visit us on the Worldwide Web at:
• www.techauthority.com (U.S.)
288 CUSTOMER ASSISTANCE

Parking...............................156
Warning Light ...........................91
Bulb Replacement ..........................180
Bulbs, Light .......................... .151, 180
Camera, Rear ............................ .169
Capacities, Fluid .......................... .259
Car Washes ...............................251
Cellular Phone ............................275
Certification Label ..........................171
Chains, Tire ............................. .247
Changing A Flat Tire ........................228
Charging .................................21
AC Level 1 ..............................22
AC Level 2 ..............................35
Cordset ................................24
Indicator ...............................33
Times ..................................36
Troubleshooting ..........................27
Checking Your Vehicle For Safety ...............149
Checks, Safety ............................ .149
Child Restraint ............................133
Child Restraints Booster Seats ............................136
Child Seat Installation .....................146 How To Stow An unused ALR Seat Belt
........143
Infant And Child Restraints .................135
Lower Anchors And Tethers For Children .......138
Older Children And Child Restraints ...........135
Seating Positions ........................ .137
Cleaning Wheels ............................... .246
Climate Control ............................63
Automatic ..............................69
Compact Disc (CD) Maintenance ................281
Compact Spare Tire ........................ .244
Contract, Service .......................... .286
Cooling System Coolant Capacity ........................ .259
Selection Of Coolant (Antifreeze) .............259
Corrosion Protection ........................251
Cr uise

Control (Speed Control) .................163
Cruise Light ............................97, 98
Cupholders ...............................79
Customer Assistance ........................284
Customer Programmable Features ...............263
Cybersecurity ............................ .262
Daytime Running Lights ....................56, 57
Defroster, Windshield ........................149
12
INDEX 291

Brake Warning...........................91
Bulb Replacement ........................180
Cruise ...............................97, 98
Daytime Running .........................56
Dimmer Switch, Headlight ...................56
Exterior ...............................151
Headlights ..............................56
High Beam ..............................57
High Beam/Low Beam Select .................56
Instrument Cluster ........................56
Lights On Reminder .......................56
Park ............................... .57, 97
Passing ............................. .56, 57
Seat Belt Reminder ........................92
Security Alarm ...........................42
Service ............................... .180
Traction Control ........................ .104
Turn Signal ..............................58
Turn Signals .......................56, 97, 151
Warning Instrument Cluster Descriptions ........97
Loading Vehicle ............................171
Tires................................. .232
Locks Power Door .............................45
Lubrication, Body ..........................225 Lug Nuts/Bolts
............................257
Maintenance Free Battery .....................218
Maintenance, General .......................219
Maintenance Procedures ..................... .219
Maintenance Schedule .......................215
Manual, Service ............................288
Master Cylinder (Brakes) .....................227
Memory Seat ..............................49
Mirrors ..................................54
Automatic Dimming .......................54
Electric Powered ..........................55
Heated ............................. .54, 56
Outside ................................54
Rearview ...............................54
Modifications/Alterations, Vehicle ................5
Mopar Parts ............................. .287
MP3 Control ............................. .275
Multi-Function Contr

ol Lever ...................56
Occupant Restraints .........................110
Onboard Diagnostic System ....................98
Operating Precautions ........................98
Operator Manual (Owner’s Manual) ...............4
Outside Rearview Mirrors .....................54
294 INDEX

Extender...............................117
Front Seat .......................111,113,115
Inspection ............................. .149
Lap/Shoulder Belts .......................113
Lap/Shoulder Belt Untwisting ...............117
Operating Instructions .....................115
Pregnant Women .........................118
Pretensioners ............................118
Rear Seat ..............................113
Reminder ..............................111
Seat Belt Extender ........................117
Seat Belt Pretensioner ......................118
Untwisting Procedure .....................117
Seats ....................................46
Adjustment .............................46
Heated .................................49
Rear Folding .............................46
Tilting .................................46
Security Alarm .............................41
Selection Of Coolant (Antifreeze) ...............259
Sentry Key Key Programming .........................41
Sentry Key (Immobilizer) ......................40
Service Assistance ..........................284
Service Contract .......................... .286Service Manuals
.......................... .288
Settings Personal ...............................263
Shoulder Belts .............................113
Side View Mirror Adjustment ...................54
Signals, Turn ..................... .56, 58, 97, 151
Snow Chains (Tire Chains) ....................247
Snow Tires ...............................243
Spare Tires ........................ .243, 244, 245
Speed Control Cancel ............................... .166
Resume ...............................166
Speed Control (Cruise Control) .................163
Starting .................................155
Button .................................38
Steering Power ............................... .162
Tilt Column .............................53
Wheel, Heated ...........................53
Wheel, Tilt ..............................53
Steering Wheel Audio Controls .................274
Steering Wheel

Mounted Sound System Controls . . . .274
Storage ...................................78
Storage, Vehicle .............................70
Stuck, Freeing ............................ .210
296 INDEX

Sun Roof.................................73
Supplemental Restraint System - Air Bag ..........122
Telescoping Steering Column ...................53
Temperature Control, Automatic (ATC) ............69
Tilt Steering Column .........................53
Time Delay Headlight ...............................56
Tire And Loading Information Placard ............232
Tire Markings ............................ .229
Tires......................... .151, 236, 243, 249
Aging (Life Of Tires) ..................... .240
Air Pressure ............................236
Chains ............................... .247
Changing ............................. .228
Compact Spare ..........................244
General Information ...................236, 243
High Speed ............................ .238
Inflation Pressure ........................237
Jacking ............................... .228
Life Of Tires ............................240
Load Capacity .......................232, 233
Pressure Monitoring System (TPMS) ............94
Quality Grading ........................ .249
Radial ............................... .238
Replacement ............................241 Rotation
...............................248
Safety ............................ .229, 236
Snow Tires ............................ .243
Spare Tires ..........................243, 245
Spinning ...............................239
Tread Wear Indicators .....................239
Wheel Nut Torque ........................257
Tire Safety Information .......................229
Tire Service Kit ...........190, 191, 193, 194, 196, 197,
198, 199, 200, 201, 204, 205
To Open Hood .............................76
Towing ................................. .172
Disabled Vehicle .........................211
Recreational ............................173
T owing

Behind A Motorhome ..................173
Traction ............................. .173, 174
Traction Control .......................... .101
Trailer Towing ............................ .172
Transmission Automatic ............................ .157
Fluid .................................259
Transporting Pets ..........................148
Tread Wear Indicators .......................239
Turn Signals ..........................56, 58, 97
12
INDEX 297

INSTALLATION OF RADIO TRANSMITTING
EQUIPMENT
Special design considerations are incorporated into this
vehicle’s electronic system to provide immunity to radio
frequency signals. Mobile two-way radios and telephone
equipment must be installed properly by trained person-
nel. The following must be observed during installation.
The positive power connection should be made directly
to the battery and fused as close to the battery as possible.
The negative power connection should be made to body
sheet metal adjacent to the negative battery connection.
This connection should not be fused.
Antennas for two-way radios should be mounted on the
roof or the rear area of the vehicle. Care should be used
in mounting antennas with magnet bases. Magnets may
affect the accuracy or operation of the compass on
vehicles so equipped.
The antenna cable should be as short as practical and
routed away from the vehicle wiring when possible. Use
only fully shielded coaxial cable.
Carefully match the antenna and cable to the radio to
ensure a low Standing Wave Ratio (SWR).Mobile radio equipment with output power greater than
normal may require special precautions.
All installations should be checked for possible interfer-
ence between the communications equipment and the
vehicle’s electronic systems.
WARNING:
Operating, servicing and maintaining a
passenger vehicle or off-road highway
motor vehicle can expose you to chemicals
including engine exhaust, carbon monoxide,
phthalates, and lead, which are known to
the State of California to cause cancer and
birth defects or other reproductive harm.
To minimize exposure, avoid breathing
exhaust, do not idle the engine except as
necessary, service your vehicle in a
well-ventilated area and wear gloves or
wash your hands frequently when servicing
your vehicle. For more information go to
www.P65Warnings.ca.gov/passenger-vehicle.