MAX LOAD AND INFLATION
The maximum load and inflation pressure is marked on the tire sidewall
in English and metric units.
PLY COMPOSITION AND MATERIALS
The number of plies and their generic composition of cord materials in
the sidewall and tread areas can be found on at least one sidewall of a
tire.
RADIAL MARKING
A radial ply tire will have the word “radial” marked on at least one
sidewall. An “R” found in the tire size marking also refers to the tire
being a radial ply tire.
UNIFORM TIRE QUALITY GRADING SYSTEM (UTQG)
The Uniform Tire Quality Grading Standards (UTQG) were created to
help you make an informed decision when purchasing passenger car tires
by providing relative information about a tire’s treadwear, traction, and
temperature characteristics. Here is a breakdown of the different catego-
ries that the UTQG grades:
TREAD WEAR
The tread wear grade is a comparative rating based on the wear rate of
the tire when tested under controlled conditions on a specified govern-
ment test course. For example, a tire graded150would wear one and a
half (1½) times as well on the government course as a tire graded100. The
relative performance of tires depends upon the actual conditions of their
use, however, and may depart significantly from the norm due to
variations in driving habits, service practices, and differences in road
characteristics and climate.
TRACTION
The traction grades, from highest to lowest, areAA, A, BandC. Those
grades represent the tire’s ability to stop on wet pavement as measured
under controlled conditions on specific government test surfaces of
asphalt and concrete. A tire marked C may have poor traction perfor-
mance.
FALKEN TIRE CORPORATION
107
WARNING!
The traction grades assigned to this tire is based on straight ahead
braking traction tests, and does not include acceleration, cornering,
hydroplaning, or peak traction characteristics.
TEMPERATURE
The temperature grades areA(the highest),B, andC, representing the
tire’s resistance to the generation of heat and its ability to dissipate heat
when tested under controlled conditions or on a specified indoor
laboratory test wheel. Sustained high temperature can cause the material
of the tire to degenerate and reduce in tire life, and excessive temperature
can lead to sudden tire failure. The gradeCcorresponds to a level of
performance which all passenger car tires must meet under the Federal
Motor Vehicle Safety Standard No.109. GradesBandArepresent higher
levels of performance on the laboratory test wheel than minimum
required by law.
WARNING!
The temperature grade for each tie is established for a tire that is
properly inflated and not overloaded. Excessive speed, under-
inflation, or excessive loading either separately or in combination,
can cause heat buildup and possible tire failure.
FALKEN TIRE CORPORATION
108
Country Company Address Telephone Number
COSTA RICA Fanast Contiguo al parqueo de
Hipermás, San Sebastian -
P.O. Box 912-1000 San José,
COSTA RICA+506 22271111
ECUADOR Sumitomo Corp. Del Ecuador Av. Amazonas 4080 Y
Naciones Unidas, Edif. Puerta
Del Sol Torre A - Piso 7,
ECUADOR+593 22261751
EGYPT BARAKAT BROTHERS
COMPANY6ST Toot Ankh Amoon,
Samoha, Alexandria, EGYPT+20 2 034205353
FRANCE Falken Tyre Europe GmbH Berliner Strasse 74-76, 63065
Offenbach, GERMANY+49 69 247 5252 10
GERMANY Falken Tyre Europe GmbH Berliner Strasse 74-76, 63065
Offenbach, GERMANY+49 69 247 5252 10
GREAT BRITAIN Falken Tyre Europe GmbH Berliner Strasse 74-76, 63065
Offenbach, GERMANY+49 69 247 5252 10
IRAN Nagina Marketing FZCO P.O. BOX 2131, Dubai, UAE +98 971 4 3327701
ISRAEL Autoluxe Tires (Israel) LTD. 25 Hamelacha Street,Park
Afeq,rRosh Haayin, 48091,
ISRAEL+972 3 90296
IRAQ DIJLAT AL-KHAIR for General
trading Ltd.Khanaqa market (commercial
center), 1st floor, flat No.2,
Sulaymaniyah, IRAQ+964 7901946744
ITALY Falken Tyre Europe GmbH Berliner Strasse 74-76, 63065
Offenbach, GERMANY+49 69 247 5252 10
FALKEN TIRE CORPORATION
111
Country Company Address Telephone Number
JAPAN Sumitomo Rubber Industry,
LT D3-6-9 Wakinohama-cho,
Chuo-ku, Kobe, Hyogo
651-0072, JAPAN+81 78 265 5626
JORDAN Jarash Trading Co. P.O. BOX 621100, AMMAN
11162, JORDAN+962 6 4637290
KUWAIT Al Ghannam Tires Center CO.
WLLP.O. BOX 26191,
SAFAT,13122, KUWAIT+965 24830915
LEBANON PROLAC Halat Naher Ibrahim, Beirut,
LEBANON+961 9 478170
LIBYA AL SUHOUL PO Box 70786 Tripoli, LIBYA +218 21 360 61 88
MEXICO TBC de Mexico, S.A. d C.V. Eje 114 No.150, Zona
Industrial San Luis Potosi,
S.L.P. C.P. 78395, MEXICO+1 800 288 5526
MOROCCO Pnuematique Ennor DERB MOULAY CHRIF - N
176/178 - BD, IBNOU EL
OUANAN - HAY
MOHAMMADI,
CASABLANCA, MOROCCO+212 522628303
NEW ZEALAND O.T.R. International (NZ) Ltd 415 East Tamaki Road, PO
Box 51110 Pakuranga,
Auckland, NEW ZEALAND+64 09 272 1830
OMAN Oman Gulf Enterprises P.O. BOX 421, POSTAL
CODE : 118, Al Hamriya,
SULTANATE OF OMAN+968 24787815
PERU Lima Caucho S.A. Carretera Central N 349 Km.1
Santa Anita, Lima 43, PERU+51 1 317 0500
FALKEN TIRE CORPORATION
11 2
GENERAL TIRE
LIMITED WARRANTY FOR ORIGINAL EQUIPMENT PASSENGER
CAR AND LIGHT TRUCK TIRES (Including SPECIAL SPARE Tires)
This booklet also includes important safety warnings.
ELIGIBILITY
This Limited Warranty and Adjustment Policy applies to the original
owner of new General brand passenger and light truck (LT) tires that are
the new vehicle original equipment tires bearing the General brand name
and D.O.T. Tire Identification, operated in normal service, and used on
the same vehicle on which they were originally installed according to the
vehicle manufacturer ’s recommendations.
Tire(s) on any vehicle registered and normally operated outside the
United States and Canada are excluded from eligibility under this
Limited Warranty and Adjustment Policy.
WHAT IS THE ADJUSTMENT POLICY AND HOW LONG IS IT
APPLICABLE?
BASIC COVERAGE:
Eligible Tires are covered by this Limited Warranty and Adjustment
Policy for a maximum of 72 months from the date of purchase, deter-
mined by the new vehicle registration date or new vehicle sales invoice
showing date of purchase.
Where to Go for Warranty replacement:Contact the vehicle dealer from
where you purchased the vehicle to determine the eligible warranty
coverage for your tires and where to proceed from there.
Free Replacement Period:If an eligible General brand passenger or light
truck tire becomes unserviceable from a condition other than those listed
under Section 3 during the first 12 months or first 2/32 nds of an inch
(1.6 mm) of tread wear (whichever comes first) it will be replaced with a
comparable new General brand tire FREE OF CHARGE, including
mounting and balancing. Owner pays all applicable taxes.
Temporary Spare Tires:This Policy also extends to the original owner of
the General brand Temporary Spare Tire that was originally equipped by
the vehicle manufacturer as a temporary spare tire bearing a General
GENERAL TIRE
11 5
ATTENTION AUTHORIZED DEALERS:
CTNA RESERVES THE RIGHT TO THE FINAL INSPECTION DECI-
SION FOR ALL RETURNED TIRES ON CONDITIONS UNDER THIS
SECTION.
THIS LIMITED WARRANTY AND POLICY IS MADE IN LIEU OF
ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING,
BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY
OR FITNESS FOR A PARTICULAR PURPOSE. CTNA EXPRESSLY
DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING, BUT NOT
LIMITED TO, WARRANTIES OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE. SOME U.S. STATES AND/OR CA-
NADIAN PROVINCES DO NOT PERMIT SUCH A LIMITATION;
FOR THOSE U.S. STATES AND/OR CANADIAN PROVINCES, ANY
IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO,
ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF
THIS WRITTEN LIMITED WARRANTY. SOME U.S. STATES
AND/OR CANADIAN PROVINCES DO NOT ALLOW LIMITA-
TIONS ON THE DURATION OF AN IMPLIED WARRANTY, SO THE
ABOVE MAY NOT APPLY TO YOU.
TO THE EXTENT PERMITTED BY LAW, CTNA DISCLAIMS LlABIL-
ITY FOR ALL CONSEQUENTIAL AND INCIDENTAL DAMAGES.
THE REMEDIES SET FORTH IN THIS LIMITED WARRANTY ARE
THE SOLE AND EXCLUSIVE REMEDIES FOR BREACH OF WAR-
RANTY. SOME U.S. STATES AND/OR CANADIAN PROVINCES DO
NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL
OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION
OR EXCLUSION MAY NOT APPLY TO YOU. THIS WARRANTY
GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO
HAVE OTHER RIGHTS WHICH VARY FROM U.S. STATE TO STATE
AND/OR CANADIAN PROVINCE TO PROVINCE.
THIS IS THE ONLY EXPRESS WARRANTY MADE BY CTNA. NO
CTNA EMPLOYEE, RETAILER, OR DEALER HAS THE AUTHORITY
TO MAKE ANY WARRANTY, REPRESENTATION, PROMISE OR
AGREEMENT ON BEHALF OF CTNA EXCEPT AS EXPRESSLY
WRITTEN IN THIS LIMITED WARRANTY AND ADJUSTMENT
POLICY.
GENERAL TIRE
11 8
IN OBSERVANCE OF U.S. FEDERAL LAW, THIS LIMITED WAR-
RANTY AND ADJUSTMENT POLICY HAS BEEN DESIGNATED A
“LIMITED WARRANTY”. CTNA DOES NOT INTEND TO REPRE-
SENT THROUGH THIS LIMITED WARRANTY AND ADJUSTMENT
POLICY THAT TIRE FAILURES CAN OR CANNOT HAPPEN.
CTNA’S OBLIGATIONS
Contact the vehicle dealer from where you purchased the vehicle. Your
tires may be covered under the vehicle manufacturer ’s limited warranty.
If not, this CTNA Policy applies and replacement of Eligible Tires can be
made by any vehicle dealer authorized to handle General brand tire
adjustments or a General brand authorized dealer (“Authorized Dealer”).
CTNA will replace the tire pursuant to the terms of this Limited Warranty
and Adjustment Policy. Tires that are replaced under an adjustment basis
under this Limited Warranty and Adjustment Policy become the property
of CTNA.
OWNER’S OBLIGATIONS
To make an eligible claim under this Limited Warranty and Adjustment
Policy, the owner must present a claim with the tire to an Authorized
Dealer. For the nearest Authorized Dealer, consult the Yellow Pages, the
General brand internet address, or the 800 telephone numbers shown on
the back of this Limited Warranty and Adjustment Policy. Owner must
present new vehicle registration form or new vehicle sales invoice
indicating the date of purchase. Owner will be required to sign the CTNA
Limited Warranty Claim Form or dealer replacement sales receipt.
Owner is responsible for paying all applicable taxes set forth under this
Limited Warranty and Adjustment Policy. Owner is also responsible for
paying local tire disposal fees and any parts or service regardless of
mileage or months of service. This includes payment for tire rotation,
alignment, towing, road service, valve stems and tire repairs. Owner is
responsible for maintaining proper tire air pressure and for proper
maintenance of the tire.
GENERAL TIRE
11 9
SAFETY WARNING:
Ignoring any of the safety and information contained in this limited
warranty and Adjustment Policy may result in tire failure, causing
serious injury or death.
•Tire failure due to underinflation/overloading.Follow vehicle own-
er ’s manual or tire placard in vehicle for proper inflation and loading.
•Explosion of tire/rim assembly due to improper tire mounting.Ti re
mounting / demounting can be dangerous. It should be performed
only by a trained tire specialist using proper tools and procedures.
Prior to tire mounting/demounting, the Rubber Manufacturers Asso-
ciation (RMA) wall charts and manuals should be read to obtain the
proper procedures. The failure to follow these procedures may result
in faulty positioning of the tire and/or rim, which may cause the
assembly to burst with force sufficient to cause injury or death.
•Tire failure due to damage.Inspect your tires frequently for scrapes,
bulges, separations, cuts, snags and other damage from road hazards.
Damage from impact can occur to the inner portions of your tire
without being visible to the outside. If you suspect a tire has been
damaged from striking anything unusual in the road, you must have
the tire removed from the rim and inspected both inside and out by a
trained tire specialist. Air loss or unusual tire wear can also be warning
signs that a tire may have internal damage. If you notice these
conditions, have your tire inspected by a trained individual.
•Tire failure due to excessive tire spinning.Avoid tire spinning. The
centrifugal force generated by a free-spinning tire/rim assembly may
cause a sudden tire explosion resulting in vehicle damage and/or
serious injury or death. Never exceed 35 mph (55 km/h) as indicated
on your speedometer when your vehicle is stuck in snow, mud, or
sand and your tire(s) is/are spinning. Use a gentle backward and
forward rocking motion to free your vehicle for continued driving.
Never stand or permit anyone else to stand near or behind a tire
spinning while attempting to push a vehicle that is stuck.
GENERAL TIRE
120