Page 465 of 486
Any communication to the manufacturer’s customer center
should include the following information:
•Owner’s name and address
• Owner’s telephone number (home and office)
• Authorized dealer name
• Vehicle Identification Number (VIN)
• Vehicle delivery date and mileage
FCA US LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 423-6343
FCA Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800) 387-9983 French
In Mexico Contact
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 5081-7568
Outside Mexico City: 1-800-505-1300
Puerto Rico And U.S. Virgin Islands
FCA Caribbean LLC
P.O. Box 191857
San Juan 00919-1857
Phone: (800) 423-6343
Fax: (787) 782-3345
11
CUSTOMER ASSISTANCE 463
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Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommunica-
tion Devices for the Deaf) equipment at its customer center.
Any hearing or speech impaired customer, who has access
to a TDD or a conventional teletypewriter (TTY) in the
United States, can communicate with the manufacturer by
dialing 1-800-380-CHRY.
Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered by
Bell Canada. For TTY teletypewriter users, dial 711 and for
Voice callers, dial 1-800-855-0511 to connect with a Bell
Relay Service operator.
Service Contract
You may have purchased a service contract for a vehicle to
help protect you from the high cost of unexpected repairs
after the manufacturer’s New Vehicle Limited Warranty
expires. The manufacturer stands behind only the manu-
facturer’s service contracts. If you purchased a manufac-
turer’s service contract, you will receive Plan Provisions
and an Owner Identification Card in the mail within three
weeks of the vehicle delivery date. If you have anyquestions about the service contract, call the manufactur-
er’s Service Contract National Customer Hotline at 1-800-
521-9922 (Canadian residents, call (800) 465-2001 English /
(800) 387-9983 French).
The manufacturer will not stand behind any service con-
tract that is not the manufacturer’s service contract. It is not
responsible for any service contract other than the manu-
facturer’s service contract. If you purchased a service
contract that is not a manufacturer’s service contract, and
you require service after the manufacturer’s New Vehicle
Limited Warranty expires, please refer to the contract
documents, and contact the person listed in those docu-
ments.
We appreciate that you have made a major investment
when you purchased the vehicle. An authorized dealer has
also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
the ownership experience. You will be pleased with their
sincere efforts to resolve any warranty issues or related
concerns.
464 CUSTOMER ASSISTANCE
Page 467 of 486

WARNING!
Engine exhaust (internal combustion engines only),
some of its constituents, and certain vehicle compo-
nents contain, or emit, chemicals known to the State of
California to cause cancer and birth defects, or other
reproductive harm. In addition, certain fluids con-
tained in vehicles and certain products of component
wear contain, or emit, chemicals known to the State of
California to cause cancer and birth defects, or other
reproductive harm.
WARRANTY INFORMATION
See the Warranty Information Booklet for the terms and
provisions of FCA US LLC warranties applicable to this
vehicle and market.
MOPAR PARTS
Mopar fluids, lubricants, parts, and accessories are avail-
able from an authorized dealer. They are recommended for
your vehicle in order to help keep the vehicle operating at
its best.
REPORTING SAFETY DEFECTS
In The 50 United States And Washington, D.C.
If you believe that your vehicle has a defect that could
cause a crash or cause injury or death, you should
immediately inform the National Highway Traffic
Safety Administration (NHTSA) in addition to notifying
FCA US LLC.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved
in individual problems between you, an authorized
dealer or FCA US LLC.
To contact NHTSA, you may call the Vehicle Safety
Hotline toll free at 1-888-327-4236 (TTY: 1-800-424-9153);
or go to http://www.safercar.gov; or write to: Admin-
istrator, NHTSA, 1200 New Jersey Avenue, SE., West
Building, Washington, D.C. 20590. You can also obtain
other information about motor vehicle safety from
http://www.safercar.gov.11
CUSTOMER ASSISTANCE 465
Page 468 of 486

In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should contact
Transport Canada, Motor Vehicle Defect Investigations
and Recalls at 1-800-333-0510 or go to http://
www.tc.gc.ca/roadsafety/.
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Master-
card, American Express, and Discover orders are accepted.
Service Manuals
These comprehensive Service Manuals provide the infor-
mation that students and professional technicians need in
diagnosing/troubleshooting, problem solving, maintain-
ing, servicing, and repairing FCA US LLC vehicles. A
complete working knowledge of the vehicle, system,
and/or components is written in straightforward language
with illustrations, diagrams, and charts.Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with diagrams,
charts and detailed illustrations. These practical manuals
make it easy for students and technicians to find and fix
problems on computer-controlled vehicle systems and fea-
tures. They show exactly how to find and correct problems
the first time, using step-by-step troubleshooting and driv-
ability procedures, proven diagnostic tests and a complete
list of all tools and equipment.
Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists to acquaint
you with specific FCA US LLC vehicles. Included are
starting, operating, emergency and maintenance proce-
dures as well as specifications, capabilities and safety tips.
Call toll free at:
•
1-800-890-4038 (U.S.)
• 1-800-387-1143 (Canada)
Or
Visit us on the Worldwide Web at:
• www.techauthority.com (U.S.)
466 CUSTOMER ASSISTANCE
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Page 470 of 486

About Your Brakes..................... .213, 374
Adaptive Cruise Control (ACC) (Cruise Control) . . . .240
Adding Engine Coolant (Antifreeze) .............337
Adding Washing Fluid ...................... .322
Additives, Fuel ........................... .377
Adjust Forward ............................ .41, 42
Rearward ........................... .41, 42
AirBag ................................ .169
Advance Front Air Bag ....................169
Air Bag Operation ....................... .170
Air Bag Warning Light .....................167
Enhanced Accident Response .............177, 312
Event Data Recorder (EDR) .................312
FrontAirBag .......................... .169
If Deployment Occurs .....................176
Knee Impact Bolsters ..................... .171
Maintaining Your Air Bag System .............179
Maintenance ........................... .179
Redundant Air Bag Warning Light ............168
Side Air Bags .......................... .171
Transporting Pets ....................... .199
Air Bag Light .......................112, 167, 201
Air Cleaner, Engine (Engine Air Cleaner Filter) ......326
Air Conditioner Maintenance ..................327 Air Conditioner Refrigerant
................327, 328
Air Conditioner System ..................... .327
Air Conditioning ............................67
Air Conditioning Filter ....................74, 328
Air Conditioning, Operating Tips ................73
Air Conditioning System ......................67
Air Filter ............................... .326
Air Pressure Tires................................. .355
Alarm Arm The System ...................... .32, 33
Panic ..................................20
Rearm The System ........................33
Security Alarm ....................... .32, 113
Alarm
System
Security Alarm ...........................32
Alterations/Modifications, Vehicle ................6
Android Auto ............................ .456
Antifreeze (Engine Coolant) ................337, 381
Disposal .............................. .339
Anti-Lock Brake System (ABS) .................128
Anti-Lock Warning Light .....................119
Apple CarPlay ........................... .457
Arming System Security Alarm ...........................32
468 INDEX
Page 471 of 486

Assist, Hill Start.......................... .135
Audio Systems (Radio) ...................... .387
Auto Down Power Windows ...................76
Automatic Door Locks .....................39, 40
Automatic Headlights ........................59
Automatic High Beams .......................58
Automatic Temperature Control (ATC) ............72
Automatic Transmission ..................... .221
Adding Fluid .....................343, 382, 384
Fluid And Filter Change ...................343
Fluid Change .......................... .343
Fluid Level Check .....................342, 343
Fluid Type ...................... .342, 382, 384
Special Additives ........................ .343
Automatic Transmission Limp Home Mode .....39, 226
Autostick Operation ............................. .227
Axle Fluid ........................... .382, 384
Axle Lubrication ....................... .382, 384
Back-Up ................................ .265
Battery ...............................114,322
Charging System Light .....................114
Keyless Key Fob Replacement ................21
Location .............................. .322Belts, Seat
............................... .201
Blind Spot Monitoring ...................... .138
Body Mechanism Lubrication ..................331
B-Pillar Location .......................... .350
Brake Assist System ........................ .129
Brake Control System ....................... .129
Brake Fluid ....................... .340, 382, 384
Brake System ......................... .340, 374
Fluid Check ..................... .340, 382, 384
Master Cylinder ........................ .340
Parking .............................. .213
Warning Light .......................112,374
Brake/Transmission Interlock ..................221
Brightness, Interior Lights .....................
63
Bulb Replacement ......................... .280
Bulbs, Light .......................... .203, 280
Camera, Rear ............................ .265
Capacities, Fluid .......................... .381
Caps, Filler Fuel ................................. .267
Oil (Engine) ........................ .320, 325
Power Steering ......................... .236
Radiator (Coolant Pressure) .................338
Carbon Monoxide Warning ................200, 380
12
INDEX 469
Page 472 of 486

CargoVehicle Loading ......................... .268
Car Washes .............................. .369
Cellular Phone ........................... .442
Certification Label ......................... .268
Chains, Tire ............................. .365
Changing A Flat Tire ....................... .344
Chart, Tire Sizing .......................... .346
Check Engine Light (Malfunction Indicator Light). . . .124
Checking Your Vehicle For Safety ...............199
Checks, Safety ............................ .199
Child Restraint ........................... .180
Child Restraints Booster Seats ........................... .184
Child Seat Installation .....................196
How To Stow An unused ALR Seat Belt ........192
Infant And Child Restraints .................182
Lower Anchors And Tethers For Children .......186
Older Children And Child Restraints ...........183
Seating Positions ........................ .185
Clean Air Gasoline ........................ .377
Cleaning Wheels ............................... .364
Climate Control ............................67
Cold Weather Operation ......................211 Compact Disc (CD) Maintenance
................459
Compact Spare Tire ........................ .362
Contract, Service .......................... .464
Cooling Pressure Cap (Radiator Cap) ............338
Cooling System ........................... .336
Adding Coolant (Antifreeze) .................337
Coolant Level ....................... .336, 339
Cooling Capacity ........................ .381
Disposal Of Used Coolant ..................339
Drain, Flush, And Refill ....................336
Inspection ............................. .339
Points To Remember ..................... .339
Pr
essure Cap ........................... .338
Radiator Cap .......................... .338
Selection Of Coolant (Antifreeze) .......337, 381, 382
Corrosion Protection ....................... .368
Cruise Control (Speed Control) ..............237, 240
Cruise Light ............................. .121
Customer Assistance ....................... .462
Customer Programmable Features ...............389
Cybersecurity ............................ .388
Daytime Running Lights ......................58
Dealer Service ............................ .324
470 INDEX