Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-11349385) - 2018 - crc - 11/3/17
Infotainment System 191
Infotainment
System
Introduction
Infotainment . . . . . . . . . . . . . . . . . . 191
Introduction
Infotainment
See the infotainment manual for
information on the radio, audio
players, phone, navigation system,
Rear Seat Entertainment (RSE),
and voice or speech recognition,
if equipped. It also includes
information on settings.
Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-11349385) - 2018 - crc - 11/3/17
202 Driving and Operating
{Warning
Taking your eyes off the road too
long or too often could cause a
crash resulting in injury or death.
Focus your attention on driving.
Refer to the infotainment section for
more information on using that
system and the navigation system,
if equipped, including pairing and
using a cell phone.
Defensive Driving
Defensive driving means “always
expect the unexpected.” The first
step in driving defensively is to wear
the seat belt. See Seat Belts083.
. Assume that other road users
(pedestrians, bicyclists, and
other drivers) are going to be
careless and make mistakes.
Anticipate what they might do
and be ready.
. Allow enough following distance
between you and the driver in
front of you. .
Focus on the task of driving.
Drunk Driving
Death and injury associated with
drinking and driving is a global
tragedy.
{Warning
Drinking and then driving is very
dangerous. Your reflexes,
perceptions, attentiveness, and
judgment can be affected by even
a small amount of alcohol. You
can have a serious —or even
fatal —collision if you drive after
drinking.
Do not drink and drive or ride with
a driver who has been drinking.
Ride home in a cab; or if you are
with a group, designate a driver
who will not drink.
Control of a Vehicle
Braking, steering, and accelerating
are important factors in helping to
control a vehicle while driving.
Braking
Braking action involves perception
time and reaction time. Deciding to
push the brake pedal is perception
time. Actually doing it is
reaction time.
Average driver reaction time is
about three-quarters of a second. In
that time, a vehicle moving at
100 km/h (60 mph) travels 20 m
(66 ft), which could be a lot of
distance in an emergency.
Helpful braking tips to keep in mind
include:
. Keep enough distance between
you and the vehicle in front
of you.
. Avoid needless heavy braking.
. Keep pace with traffic.
If the engine ever stops while the
vehicle is being driven, brake
normally but do not pump the
brakes. Doing so could make the
pedal harder to push down. If the
engine stops, there will be some
power brake assist but it will be
used when the brake is applied.
Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-11349385) - 2018 - crc - 11/3/17
224 Driving and Operating
away from moving engine
parts. If you do not, it could be
damaged.
The length of time the heater should
remain plugged in depends on
several factors. Ask a dealer in the
area where you will be parking the
vehicle for the best advice on this.
Retained Accessory
Power (RAP)
Some vehicle accessories may be
used after the ignition is turned off.
The power windows and sunroof,
if equipped, will continue to work for
up to 10 minutes or until any door is
opened.
The infotainment system will
continue to work for 10 minutes,
until the driver door is opened,
or until the ignition is turned on or
placed in ACC/ACCESSORY.
Shifting Into Park
{Warning
It can be dangerous to get out of
the vehicle if the shift lever is not
fully in P (Park) with the parking
brake firmly set. The vehicle can
roll. If you have left the engine
running, the vehicle can move
suddenly. You or others could be
injured. To be sure the vehicle will
not move, even when you are on
fairly level ground, use the steps
that follow. If the vehicle has a
four-wheel-drive transfer case
with a N (Neutral) position, and
the transfer case is in N (Neutral),
the vehicle will be free to roll,
even if the shift lever is in
P (Park). Be sure the transfer
case is in a drive gear. If towing a
trailer, see Driving Characteristics
and Towing Tips 0271.
1. Hold the brake pedal down, then set the parking brake. See
Parking Brake 0240. 2. Move the shift lever into the
P (Park) position by pulling the
shift lever toward you and
moving it up as far as it will go.
3. Be sure the transfer case is in a drive gear –not in
N (Neutral).
4. Turn the ignition off.
Leaving the Vehicle with the
Engine Running
{Warning
It can be dangerous to leave the
vehicle with the engine running.
The vehicle could move suddenly
if the shift lever is not fully in
P (Park) with the parking brake
firmly set.
If you have four-wheel drive and
the transfer case is in N (Neutral),
the vehicle will be free to roll,
even if the shift lever is in
P (Park). So be sure the transfer
case is in a drive gear –not in
N (Neutral).
(Continued)
Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-11349385) - 2018 - crc - 11/3/17
256 Driving and Operating
Assistance Systems for
Parking or Backing
If equipped, the Rear Vision Camera
(RVC), Rear Parking Assist (RPA),
Front Parking Assist (FPA), and
Rear Cross Traffic Alert (RCTA) may
help the driver park or avoid objects.
Always check around the vehicle
when parking or backing.
Rear Vision Camera (RVC)
When the vehicle is shifted into
R (Reverse), the RVC displays an
image of the area behind the vehicle
in the infotainment display. The
previous screen displays when the
vehicle is shifted out of R (Reverse)
after a short delay. To return to the
previous screen sooner, press any
button on the infotainment system,
shift into P (Park), or reach a vehicle
speed of approximately 12 km/h (8
mph). The rear vision camera is
above the license plate.
1. View Displayed by theCamera
1. View Displayed by theCamera
2. Corners of the Rear Bumper
Displayed images may be farther or
closer than they appear. The area
displayed is limited and objects that
are close to either corner of the
bumper or under the bumper do not
display.
A warning triangle may display to
show that RPA has detected an
object. This triangle changes from
amber to red and increases in size
the closer the object.
{Warning
The camera(s) do not display
children, pedestrians, bicyclists,
crossing traffic, animals, or any
other object outside of the
cameras’ field of view, below the
bumper, or under the vehicle.
Shown distances may be different
from actual distances. Do not
drive or park the vehicle using
only these camera(s). Always
check behind and around the
vehicle before driving. Failure to
use proper care may result in
injury, death, or vehicle damage.
Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-11349385) - 2018 - crc - 11/3/17
334 Vehicle Care
FusesUsage
3 –
4 Accessory power outlet 4
5 –
6 –
7 –
8 Glove box
9 –
10 –
11 –
12 Steering wheel controls
13 Body control module 8
14 –
15 –
16 –
17 –
18 –
19 Body control module 4
20 Rear seat entertainment Fuses
Usage
21 Sunroof
22 –
23 –
24 –
25 –
26 Infotainment/Airbag
27 –/RF window switch/
Rain sensor
28 Obstacle detection/USB
29 Radio
30 –
31 –
32 –
33 –
34 –
35 –
36 Special equipment option B2
37 Special equipment option Fuses
Usage
38 Body control module 2
39 DC to AC inverter
40 –
41 –
42 –
43 –
44 Right door window motor
45 Front blower
46 Body control module 6
47 Body control module 7
48 Amplifier
49 Right front seat
50 Accessory power outlet 3
51 –
53 –
54 –
55 –
56 –
Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-11349385) - 2018 - crc - 11/3/17
404 Customer Information
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . 404
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . . 406
Customer Assistance for Text Telephone (TTY) Users . . . . . 407
Online Owner Center . . . . . . . . . 407
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 408
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 408
Scheduling Service Appointments . . . . . . . . . . . . . . . 410
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 410
Collision Damage Repair . . . . . 411
Service Publications Ordering Information . . . . . . . . . . . . . . . . . . 413
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 414
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . . . 414
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . . . 415
Reporting Safety Defects to General Motors . . . . . . . . . . . . . 415
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . 416
Event Data Recorders . . . . . . . . 416
OnStar . . . . . . . . . . . . . . . . . . . . . . . 417
Infotainment System . . . . . . . . . . 417
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be
Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-11349385) - 2018 - crc - 11/3/17
Customer Information 417
GM will not access these data or
share it with others except: with the
consent of the vehicle owner or,
if the vehicle is leased, with the
consent of the lessee; in response
to an official request by police or
similar government office; as part of
GM's defense of litigation through
the discovery process; or, as
required by law. Data that GM
collects or receives may also be
used for GM research needs or may
be made available to others for
research purposes, where a need is
shown and the data is not tied to a
specific vehicle or vehicle owner.
OnStar
If the vehicle is equipped with
OnStar and has an active service
plan, additional data may be
collected through the OnStar
system. This includes information
about the vehicle’s operation;
collisions involving the vehicle; the
use of the vehicle and its features;
and, in certain situations, the
location and approximate GPS
speed of the vehicle. Refer to theOnStar Terms and Conditions and
Privacy Statement on the OnStar
website.
See
OnStar Additional Information
0 424.
Infotainment System
If the vehicle is equipped with a
navigation system as part of the
infotainment system, use of the
system may result in the storage of
destinations, addresses, telephone
numbers, and other trip information.
See the infotainment manual for
information on stored data and for
deletion instructions.
Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-11349385) - 2018 - crc - 11/3/17
OnStar 419
Press=to:
. Open the OnStar app on the
infotainment display. See the
infotainment manual for
information on how to use the
OnStar app.
Or
. Make a call, end a call,
or answer an incoming call.
. Give OnStar Hands-Free Calling
voice commands.
. Give OnStar Turn-by-Turn
Navigation voice commands.
. Obtain and customize the Wi-Fi
hotspot name or SSID and
password, if equipped.
Press
Qto connect to an
Advisor to:
. Verify account information or
update contact information.
. Get driving directions.
. Receive a Diagnostic check of
the vehicle's key operating
systems.
. Receive Roadside Assistance. .
Manage Wi-Fi Settings,
if equipped.
Press
>to get a priority connection
to an OnStar Advisor available
24/7 to:
. Get help for an emergency.
. Be a Good Samaritan or
respond to an AMBER Alert.
. Get assistance in severe
weather or other crisis situations
and find evacuation routes.
OnStar Services
Emergency
Emergency Services require an
active, OnStar service plan
(excludes Basic Plan). With
Automatic Crash Response, built-in
sensors can automatically alert a
specially trained OnStar Advisor
who is immediately connected in to
the vehicle to help.
Press
>for a priority connection to
an OnStar Advisor who can contact
emergency service providers, direct
them to your exact location, and
relay important information.
With OnStar Crisis Assist, specially
trained Advisors are available
24 hours a day, 7 days a week, to
provide a central point of contact,
assistance, and information during a
crisis.
With Roadside Assistance, Advisors
can locate a nearby service provider
to help with a flat tire, a battery
jump, or an empty gas tank.