Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
11349200) - 2018 - CRC - 2/27/18
464 Customer Information
Telephone devices (TTYs))
Roadside Assistance:
1-800-268-6800
Overseas
Please contact the local General
Motors Business Unit.
Customer Assistance for
Text Telephone (TTY)
Users
To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones
(TTYs), Chevrolet has TTY
equipment available at its Customer
Assistance Center. Any TTY user in
the U.S. can communicate with
Chevrolet by dialing:
1-800-833-2438. TTY users in
Canada can dial 1-800-263-3830.
Online Owner Center
Online Owner Experience
(U.S.) my.chevrolet.com
The Chevrolet online owner
experience allows interaction with
Chevrolet and keeps important
vehicle-specific information in one
place.
Membership Benefits
E:Download owner ’s manuals
and view vehicle-specific how-to
videos.
G: View maintenance schedules,
alerts, and OnStar Vehicle
Diagnostic Information. Schedule
service appointments.
I: View and print dealer-recorded
service records and self-recorded
service records.
D: Select a preferred dealer and
view locations, maps, phone
numbers, and hours.
r: Track your vehicle’s warranty
information.
J: View active recalls by Vehicle
Identification Number (VIN). See
Vehicle Identification Number (VIN)
0 456.
H:View GM Card, SiriusXM
Satellite radio (if equipped), and
OnStar account information (if
equipped).
F: Chat with online help
representatives.
See my.chevrolet.com to register
your vehicle.
Chevrolet Owner Centre
(Canada) chevroletowner.ca
Visit the Chevrolet Owner Centre:
. Chat live with online help
representatives.
. Locate owner resources such as
lease-end, financing, and
warranty information.
. Retrieve your favorite articles,
quizzes, tips, and multimedia
galleries organized into the
Featured Articles and Auto Care
Sections.
. Download owner ’s manuals.
Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
11349200) - 2018 - CRC - 2/27/18
470 Customer Information
.Vehicle make, model, and
model year
. Vehicle Identification
Number (VIN)
. Insurance company and policy
number
. General description of the
damage to the other vehicle
Choose a reputable repair facility
that uses quality replacement parts.
See “Collision Parts” earlier in this
section.
If the airbag has inflated, see What
Will You See after an Airbag
Inflates? 082.
Managing the Vehicle Damage
Repair Process
In the event that the vehicle requires
damage repairs, GM recommends
that you take an active role in its
repair. If you have a pre-determined
repair facility of choice, take the
vehicle there, or have it towed there.
Specify to the facility that any
required replacement collision parts
be original equipment parts, either
new Genuine GM parts or recycled original GM parts. Remember,
recycled parts will not be covered by
the GM vehicle warranty.
Insurance pays the bill for the repair,
but you must live with the repair.
Depending on your policy limits,
your insurance company may
initially value the repair using
aftermarket parts. Discuss this with
the repair professional, and insist on
Genuine GM parts. Remember,
if the vehicle is leased, you may be
obligated to have the vehicle
repaired with Genuine GM parts,
even if your insurance coverage
does not pay the full cost.
If another party's insurance
company is paying for the repairs,
you are not obligated to accept a
repair valuation based on that
insurance company's collision policy
repair limits, as you have no
contractual limits with that company.
In such cases, you can have control
of the repair and parts choices as
long as the cost stays within
reasonable limits.
Service Publications
Ordering Information
Service Manuals
Service Manuals have the diagnosis
and repair information on the
engines, transmission, axle,
suspension, brakes, electrical,
steering, body, etc.
Owner Information
Owner publications are written
specifically for owners and intended
to provide basic operational
information about the vehicle. The
Owner
’s Manual includes the
Maintenance Schedule for all
models.
In-Portfolio: Includes a Portfolio,
Owner ’s Manual, and Warranty
Manual.
RETAIL SELL PRICE: $35.00 –
$40.00 (U.S.) plus handling and
shipping fees.
Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
11349200) - 2018 - CRC - 2/27/18
Index 493
Lamps (cont'd)Exterior Lighting Battery
Saver . . . . . . . . . . . . . . . . . . . . . . . 180
Malfunction Indicator
(Check Engine) . . . . . . . . . . . . . 147
On Reminder . . . . . . . . . . . . . . . . . 154
Reading . . . . . . . . . . . . . . . . . . . . . . 178
Taillamps . . . . . . . . . . . . . . . . . . . . . 373
Lane Departure
Warning (LDW) . . . . . . . . . . . . . . . . 288
Lane Departure Warning Light . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Lane Keep Assist (LKA) . . . . . . . . 290
Lane Keep Assist Light . . . . . . . . . 151
Lap Belt . . . . . . . . . . . . . . . . . . . . . . . . . 75
Lap-Shoulder Belt . . . . . . . . . . . . . . . 71
LATCH System Replacing Parts after a
Crash . . . . . . . . . . . . . . . . . . . . . . . . 111
LATCH, Lower Anchors and Tethers for Children . . . . . . . . . . . . 99
LED Lighting . . . . . . . . . . . . . . . . . . . . 371
Lighting Entry . . . . . . . . . . . . . . . . . . . . . . . . . 179
Exit . . . . . . . . . . . . . . . . . . . . . . . . . . . 179
Illumination Control . . . . . . . . . . . 177
LED . . . . . . . . . . . . . . . . . . . . . . . . . . 371 Lights
Airbag On-Off . . . . . . . . . . . . . . . . . 144
Airbag Readiness . . . . . . . . . . . . . 144
Antilock Brake System
(ABS) Warning . . . . . . . . . . . . . . 150
Brake System Warning . . . . . . . 149
Charging System . . . . . . . . . . . . . 147
Check Engine (Malfunction Indicator) . . . . . . . . . . . . . . . . . . . . 147
Cruise Control . . . . . . . . . . . . . . . . 154
Flash-to-Pass . . . . . . . . . . . . . . . . . 174
Four-Wheel-Drive . . . . . . . . . . . . . 150
Front Fog Lamp . . . . . . . . . . . . . . 154
High-Beam On . . . . . . . . . . . . . . . . 154
High/Low Beam Changer . . . . . 173
Hill Descent Control . . . . . . . . . . 151
Lane Departure Warning . . . . . . 151
Lane Keep Assist . . . . . . . . . . . . . 151
Low Fuel Warning . . . . . . . . . . . . 153
Seat Belt Reminders . . . . . . . . . . 143
Security . . . . . . . . . . . . . . . . . . . . . . 153
StabiliTrak OFF . . . . . . . . . . . . . . . 152
Tire Pressure . . . . . . . . . . . . . . . . . 153
Tow/Haul Mode . . . . . . . . . . . . . . . 150
Traction Control System (TCS)/StabiliTrak . . . . . . . . . . . . 152
Traction Off . . . . . . . . . . . . . . . . . . . 152 Locking Rear Axle . . . . . . . . . . . . . . 278
Locks
Automatic Door . . . . . . . . . . . . . . . . . 41
Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Lockout Protection . . . . . . . . . . . . . . 42
Power Door . . . . . . . . . . . . . . . . . . . . . 41
Safety . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Loss of Control . . . . . . . . . . . . . . . . . 230
Low Fuel Warning Light . . . . . . . . . 153
Low-Profile Tires . . . . . . . . . . . . . . . . 385
Lower Anchors and Tethers for Children (LATCH
System) . . . . . . . . . . . . . . . . . . . . . . . . 99
Lumbar Adjustment . . . . . . . . . . . . . . 60 Front Seats . . . . . . . . . . . . . . . . . . . . . 60
M
MaintenanceRecords . . . . . . . . . . . . . . . . . . . . . . 455
Maintenance and Care Additional . . . . . . . . . . . . . . . . . . . . . 448
Maintenance Schedule . . . . . . . . . 443 Recommended Fluids andLubricants . . . . . . . . . . . . . . . . . . . 451
Transfer Case . . . . . . . . . . . . . . . . 265
Malfunction Indicator Lamp . . . . . 147
Manual Mirrors . . . . . . . . . . . . . . . . . . 47
Manual Mode . . . . . . . . . . . . . . . . . . . 260
