Chevrolet Low Cab Forward Limited Warranty and Owner Assistance
Information (GMNA-Localizing-U.S.-11254765) - 2018 - CRC - 7/26/18
2 Warranty Coverage at a Glance
The warranty coverages are
summarized below.
New Vehicle Limited Warranty
Base Warranty
.Gasoline engine powered units
are covered for 3 years or
36,000 miles, whichever comes
first.
. Diesel engine powered units are
covered for 3 years/unlimited
miles, whichever comes first.
Frame Rails and Cross Members
. Gasoline Engine Powered Units:
100% of parts and labor are
covered for 36 months or
36,000 miles, whichever comes
first. After 36 months or
36,000 miles (whichever comes first), 50% of parts and labor are
covered for up to 60 months/
unlimited miles.
. Diesel Engine Powered Units:
100% of parts and labor are
covered for 36 months/unlimited
miles. After 36 months or
36,000 miles (whichever comes
first), 50% of parts and labor are
covered for up to 60 months/
unlimited miles.
Sheet Metal
. Corrosion against rust-through is
covered for the first 4 years with
unlimited miles.
Powertrain
. Gasoline engine powered units
are covered for 5 years or
75,000 miles, whichever comes
first. .
Certain commercial fleet and/or
government fleet vehicles
equipped with a gas engine,
purchased under a qualifying
fleet account number are
covered for 5 years or
100,000 miles, whichever comes
first.
. Diesel engine powered units are
covered for 3 years/unlimited
miles.
Tires
. The tires supplied with your Low
Cab Forward Truck are covered
by Chevrolet against defects in
material or workmanship for
2 years or 24,000 miles,
whichever comes first.
Chevrolet Low Cab Forward Limited Warranty and Owner Assistance
Information (GMNA-Localizing-U.S.-11254765) - 2018 - CRC - 7/26/18
New Vehicle Limited Warranty 5
systems as well as any drive system
control module and/or module
programming.
Accessory Coverages
Most Chevrolet accessories and
parts sold by Chevrolet and
permanently installed on a
Chevrolet Low Cab Forward prior to
delivery will be covered under the
provisions of the New Vehicle
Limited Warranty. In the event
Chevrolet accessories are installed
after vehicle delivery, or are
replaced under the new vehicle
warranty, they will be covered (parts
and labor) for the balance of the
vehicle warranty, but in no event
less than 12 months/12,000 miles.
This coverage is only effective for
Chevrolet accessories permanently
installed by a Chevrolet Low Cab
Forward dealer or an associated
Chevrolet-approved Accessory
Distributor/Installer (ADI).
Chevrolet accessories sold
over-the-counter, or those not
requiring installation, will continue to
receive the standard Chevrolet LowCab Forward Warranty of 12 months
from the date of purchase
(parts only).
GM Licensed Accessories are
covered under the
accessory-specific manufacturer
’s
warranty and are not warranted by
GM or its dealers.
Caution
This warranty excludes:
Any communications device that
becomes unusable or unable to
function as intended due to
unavailability of compatible
wireless service or GPS satellite
signals.
Towing
Towing is covered to the nearest
Chevrolet Low Cab Forward Truck
dealer if your vehicle cannot be
driven because of a warranted
defect. Tire Coverage
The tires supplied with your Low
Cab Forward Truck are covered by
Chevrolet against defects in material
or workmanship for 2 years or
24,000 miles, whichever comes first.
Wear-out is not considered a defect,
and it may occur before the vehicle
warranty expires. In this case, the
owner is responsible to purchase
replacement tires, or seek coverage
solely from the tire manufacturer.
Corrosion Coverage
Sheet metal panels are covered
against corrosion and rust-through
as follows:
Rust-Through:
Any body sheet
metal panel that rusts through, an
actual hole in the sheet metal, is
covered for up to 4 years/unlimited
miles.
Important: Cosmetic or surface
corrosion resulting from stone chips
or scratches in the paint, for
example, is not included in the
sheet metal coverage.
Chevrolet Low Cab Forward Limited Warranty and Owner Assistance
Information (GMNA-Localizing-U.S.-11254765) - 2018 - CRC - 7/26/18
10 Things to Know About the New Vehicle Limited Warranty
Warranty Repairs–
Component Exchanges
In the interest of customer
satisfaction, Chevrolet may offer
exchange service on some vehicle
components. This service is
intended to reduce the amount of
time your vehicle is not available for
use due to repairs. Components
used in exchange are service
replacement parts that may be new,
remanufactured, or refurbished.
Remanufactured parts meet
Chevrolet approved service part
requirements and are made from
previously used components in a
process that involves disassembly,
inspection, cleaning, update of
software and replacement of parts
as appropriate, testing and
reassembly.
Refurbished parts meet Chevrolet
approved service part requirements
and are previously used parts that
are inspected, cleaned, tested, and
repackaged. All exchange components used
meet Chevrolet standards and are
warranted the same as new
components. Examples of the types
of components that might be
serviced in this fashion include:
engine and transmission
assemblies, instrument cluster
assemblies, radios, compact disc
players, batteries, and powertrain
control modules.
Warranty Repairs
–Recycled
Materials
Environmental Protection Agency
(EPA) guidelines and Chevrolet
support the capture, purification,
and reuse of automotive air
conditioning refrigerant gases and
engine coolant. As a result, any
repairs Chevrolet may make to your
vehicle may involve the installation
of purified reclaimed refrigerant and
coolant.
Tire Service
Any authorized Chevrolet Low Cab
Forward Truck or tire dealer for your
brand of tires can assist you with
tire service. If, after contacting one of these dealers, you need further
assistance or you have questions,
contact the Chevrolet Customer
Assistance Center. The toll-free
telephone numbers are listed under
Customer Assistance Offices
029.
Aftermarket Engine
Performance Enhancement
Products and Modifications
Some aftermarket engine
performance products and
modifications promise a way to
increase the horsepower and torque
levels of your vehicle’s powertrain.
You should be aware that these
products may have detrimental
effects on the performance and life
of the engine, exhaust emission
system, transmission, and
drivetrain. The Powertrain has been
designed and built to offer industry
leading durability and performance
in the most demanding applications.
Engine power enhancement
products may enable the engine to
operate at horsepower and torque
levels that could damage, create
failure, or reduce the life of the
engine, engine emission system,
Chevrolet Low Cab Forward Limited Warranty and Owner Assistance
Information (GMNA-Localizing-U.S.-11254765) - 2018 - CRC - 7/26/18
Emission Warranty Parts List 21
Sealing Devices
Springs
Tubes
Wiring and Relays
Air Conditioning System* (Diesel
Trucks less than or equal to
14,000 GVWR)
Seals and Gaskets
Refrigerant Hoses and Pipes
Condenser
Evaporator
Compressor Seal
Components whose failure would
increase the vehicle's emissions of
air conditioning refrigerants
Air Roof Fairing* (Diesel Trucks
less than or equal to
14,000 GVWR)
Air Roof Fairing
Select Tires
Heavy Duty Applications only as
part of the 2 yr/24,000 mile Federal
Emission Defect WarrantyParts specified in your maintenance
schedule that require scheduled
replacement are covered up to their
first replacement interval or the
applicable emission warranty
coverage period, whichever comes
first. If failure of one of these parts
results in failure of another part,
both will be covered under the
Emission Control System Warranty.
For detailed information concerning
specific parts covered by these
emission control systems
warranties, ask your dealer.
Replacement Parts
The emission control systems of
your vehicle were designed, built,
and tested using genuine GM parts*
and the vehicle is certified as being
in conformity with applicable federal
and California emission
requirements.
Accordingly, it is
recommended that any
replacement parts used for
maintenance or for the repair of
emission control systems be new,
genuine GM parts. The warranty obligations are not
dependent upon the use of any
particular brand of replacement
parts. The owner can elect to use
non-genuine GM parts for
replacement purposes. Use of
replacement parts which are not of
equivalent quality may impair the
effectiveness of emission control
systems.
If other than new, genuine GM parts
are used for maintenance
replacements or for the repair of
parts affecting emission control, the
owner should assure himself/herself
that such parts are warranted by
their manufacturer to be equivalent
to genuine GM parts in performance
and durability.
*
“Genuine GM parts,” when used in
connection with GM vehicles means
parts manufactured by or for GM,
designed for use on GM vehicles,
and distributed by any division or
subsidiary of GM.