Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
11374212) - 2018 - crc - 2/2/18
152 Infotainment System
To hear all of the numbers
recognized by the system, say
“Verify”at any time.
1. Press and hold
b/gfor
two seconds.
2. Say “Digit Store.”
3. Say each digit, one at a time, that you want to store. After
each digit is entered, the
system repeats back the digit it
heard followed by a tone. After
the last digit has been entered,
say “Store,” and then follow the
directions given by the system
to save a name tag for this
number.
Using the “Delete”Command
1. Press and hold
b/gfor
two seconds.
2. Say “Delete.”
3. Say the name tag you want to delete. Using the
“Delete All Name Tags”
Command
This command deletes all stored
name tags in the Hands-Free
Calling Directory and the OnStar
Turn-by-Turn Destinations Directory,
if equipped.
To delete all name tags:
1. Press and hold
b/gfor
two seconds.
2. Say “Delete all name tags.”
Listing Stored Numbers
The list command will list all stored
numbers and name tags.
Using the “List”Command
1. Press and hold
b/gfor
two seconds.
2. Say “Directory.”
3. Say “Hands-Free Calling.”
4. Say “List.”
Making a Call
Calls can be made using the
following commands. Dial or Call :
The dial or call
command can be used
interchangeably to dial a phone
number or a stored name tag.
Digit Dial : This command allows a
phone number to be dialed by
entering the digits one at a time.
Re-dial : This command is used to
dial the last number used on the cell
phone.
Using the “Dial”or“Call”
Command
1. Press and hold
b/gfor
two seconds.
2. Say “Dial”or“Call.”
3. Say the entire number without pausing, or say the name tag.
Once connected, the person called
will be heard through the audio
speakers.
Calling Emergency
1. Press and hold
b/gfor
two seconds. The system
responds “Ready,”followed by
a tone.
Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
11374212) - 2018 - crc - 2/2/18
Infotainment System 153
2. Say“Dial”or“Call.”
3. Say [emergency number].
4. Say “Dial”or“Call.”
Once connected, the person called
will be heard through the audio
speakers.
Using the “Digit Dial” Command
The digit dial command allows a
phone number to be dialed by
entering the digits one at a time.
After each digit is entered, the
system repeats back the digit it
heard followed by a tone.
If an unwanted number is
recognized by the system, say
“Clear” at any time to clear the last
number.
To hear all of the numbers
recognized by the system, say
“Verify” at any time.
1. Press and hold
b/gfor
two seconds.
2. Say “Digit Dial.” 3. Say each digit, one at a time,
that you want to dial. After
each digit is entered, the
system repeats back the digit it
heard followed by a tone. After
the last digit has been entered,
say “Dial.”
Once connected, the person called
will be heard through the audio
speakers.
Using the “Re-dial”Command
1. Press and hold
b/gfor
two seconds.
2. After the tone, say “Re-dial.”
Once connected, the person called
will be heard through the audio
speakers.
Receiving a Call
When an incoming call is received,
the audio system mutes and a ring
tone is heard in the vehicle.
. Press
b/gto answer the call.
. Press
c/xto ignore a call.
Call Waiting
Call waiting must be supported on
the cell phone and enabled by the
wireless service carrier.
.
Press
b/gto answer an
incoming call when another call
is active. The original call is
placed on hold.
. Press
b/gagain to return to
the original call.
. To ignore the incoming call, no
action is required.
. Press
c/xto disconnect the
current call and switch to the call
on hold.
Three-Way Calling
Three-way calling must be
supported on the cell phone and
enabled by the wireless service
carrier.
1. While on a call, press
b/g.
2. Say “Three-way call.”
Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
11374212) - 2018 - crc - 2/2/18
154 Infotainment System
3. Use the dial or call commandto dial the number of the third
party to be called.
4. Once the call is connected, press
b/gto link all callers
together.
Ending a Call
Pressc/xto end a call.
Muting a Call
During a call, all sounds from inside
the vehicle can be muted so that the
person on the other end of the call
cannot hear them.
. To mute a call, press
b/g, and
then say “Mute call.”
. To cancel mute, press
b/g,
and then say “Un-mute call.”
Transferring a Call
Audio can be transferred between
the Bluetooth system and the cell
phone.
The cell phone must be paired and
connected with the Bluetooth
system before a call can be transferred. The connection process
can take up to two minutes after the
ignition is turned to on.
Transferring Audio from the
Bluetooth System to a Cell Phone
During a call with the audio in the
vehicle:
1. Press
b/g.
2. Say “Transfer Call.”
Transferring Audio to the
Bluetooth System from a Cell
Phone
During a call with the audio on the
cell phone, press
b/g. The audio
transfers to the vehicle. If the audio
does not transfer to the vehicle, use
the audio transfer feature on the cell
phone. See your cell phone
manufacturer's user guide for more
information.
Voice Pass-Thru
Voice pass-thru allows access to the
voice recognition commands on the
cell phone. See your cell phone
manufacturer's user guide to see if
the cell phone supports this feature.
To access contacts stored in the cell
phone:
1. Press and hold
b/gfor
two seconds.
2. Say “Bluetooth.” This command
can be skipped.
3. Say “Voice.”The system
responds “OK, accessing
The cell phone's normal prompt
messages will go through their cycle
according to the phone's operating
instructions.
Dual Tone Multi-Frequency
(DTMF) Tones
The Bluetooth system can send
numbers and the numbers stored as
name tags during a call. You can
use this feature when calling a
Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
11374212) - 2018 - crc - 2/2/18
158 Climate Controls
The defogger only works when the
ignition is on. The defogger turns off
if the ignition is turned off or to ACC/
ACCESSORY.
Do not drive the vehicle until all the
windows are clear.
Caution
Do not use a razor blade or sharp
object to clear the inside rear
window. Do not adhere anything
to the defogger grid lines in the
rear glass. These actions may
damage the rear defogger.
Repairs would not be covered by
the vehicle warranty.
Rear Heating System
If equipped, the rear heating system
lets you adjust the amount of air
flowing into the rear of the vehicle,
from the front seating area. This
feature works with the main climate
control system in the vehicle.
AUX :The thumbwheel for this
system is on the instrument panel
below the audio system.
9: Turn the thumbwheel up or
down to increase or decrease the
amount of heated air sent to the
rear seating area.
Q: This position supplies the most
amount of heat to the rear
seating area.
c: This position supplies half the
amount of heat to the rear
seating area.
R: This position supplies the least
amount of heat to the rear
seating area.
9: This turns the rear heating
system off.
Rear Climate Control
System
If equipped with a rear heating and
air conditioning system, it controls
the temperature, fan speed, and air
delivery for the rear seat
passengers only. The front climate
control panel is in the overhead
console between the driver and
front passenger.
Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
11374212) - 2018 - crc - 2/2/18
Driving and Operating 177
.Press and release the cruise
control SET- button. Engine
speed will be held at
approximately 1200 rpm.
When the fast idle is active, the
Driver Information Center (DIC) will
display FAST IDLE ON.
One of the following actions will turn
off the fast idle:
. Pressing the brake.
. Selecting the cruise control
cancel button.
. Releasing the parking brake.
. Moving the transmission shift
lever out of P (Park) or
N (Neutral).
. Selecting the cruise control on/
off button when it was
previously on.
. Pressing the cruise control SET-
button a second time.
. Pressing the accelerator more
than one-quarter of the
way down.
. Turning the ignition off.Retained Accessory
Power (RAP)
These vehicle accessories can be
used for up to 10 minutes after the
engine is turned off:
.Audio System
. Power Windows (if equipped)
These features will work when the
ignition is on or in ACC/
ACCESSORY. Once the ignition is
turned from on to off, power to the
radio and power windows will
continue to work 10 minutes or until
the driver door is opened.
Engine Coolant Heater
If the vehicle has a diesel engine,
see the Duramax diesel
supplement.
{Warning
Do not plug in the engine block
heater while the vehicle is parked
in a garage or under a carport. (Continued)
Warning (Continued)
Property damage or personal
injury may result. Always park the
vehicle in a clear open area away
from buildings or structures.
The engine coolant heater can
provide easier starting and better
fuel economy during engine
warm-up in cold weather conditions
at or below −18 °C (0 °F). Vehicles
with an engine coolant heater
should be plugged in at least four
hours before starting. An internal
thermostat in the plug end of the
cord may exist which will prevent
engine coolant heater operation at
temperatures above −18 °C (0 °F).
To Use the Engine Coolant
Heater
1. Turn off the engine.
2. Open the hood and unwrap the
electrical cord.
Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
11374212) - 2018 - crc - 2/2/18
338 OnStar
.Dealer Maintenance Notification:
Have the vehicle notify your
preferred dealer when it is time
for maintenance. Your dealer will
then contact you to set up an
appointment.
To begin, press
Qto speak to an
Advisor, or see www.onstar.com.
OnStar Additional
Information
OnStar Smart Driver
OnStar Smart Driver provides
information about driving behavior to
help maximize overall vehicle
performance, reduce wear and tear,
and enhance fuel efficiency. An
Insurance Discounts Eligibility
feature is also offered within OnStar
Smart Driver. See www.onstar.com
for details regarding vehicle
eligibility and system limitations.
OnStar, General Motors, and their
affiliates are not insurance
providers. Obtain insurance only
from licensed insurance providers.
In-Vehicle Audio Messages
Audio messages may play important
information at the following times:
. Prior to vehicle purchase.
Press
Qto set up an account.
. With the OnStar Basic Plan,
every 60 days. .
After change in ownership and
at 90 days.
Transferring Service
PressQto request account transfer
eligibility information. The Advisor
can cancel or change account
information.
Selling/Transferring the
Vehicle
Call 1-888-4ONSTAR
(1-888-466-7827) immediately to
terminate your OnStar services if
the vehicle is disposed of, sold,
transferred, or if the lease ends.
Reactivation for Subsequent
Owners
PressQand follow the prompts to
speak to an Advisor as soon as
possible. The Advisor will update
vehicle records and explain OnStar
service options.
How OnStar Service Works
Automatic Crash Response,
Emergency Services, Crisis Assist,
Stolen Vehicle Assistance,
Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
11374212) - 2018 - crc - 2/2/18
344 Index
IndexA
Accessories andModifications . . . . . . . . . . . . . . . . . . 215
Accessory Power . . . . . . . . . . . . . . . 177
Add-On Electrical Equipment . . . 212
Additional Information OnStar . . . . . . . . . . . . . . . . . . . . . . . 338
Additional Maintenance and Care . . . . . . . . . . . . . . . . . . . . . . 307
Air Cleaner/Filter, Engine . . . . . . . 227
Air Conditioning . . . . . . . . . . . 156, 158
Air Vents . . . . . . . . . . . . . . . . . . . . . . . 161
Airbag System Check . . . . . . . . . . . . . . . . . . . . . . . . . . 67
How Does an Airbag
Restrain? . . . . . . . . . . . . . . . . . . . . . 61
What Makes an Airbag Inflate? . . . . . . . . . . . . . . . . . . . . . . . . 61
What Will You See after an
Airbag Inflates? . . . . . . . . . . . . . . . 62
When Should an Airbag Inflate? . . . . . . . . . . . . . . . . . . . . . . . . 60
Where Are the Airbags? . . . . . . . . 58
Airbags
Adding Equipment to theVehicle . . . . . . . . . . . . . . . . . . . . . . . . 67
Light On-Off . . . . . . . . . . . . . . . . . . 103
On-Off Light . . . . . . . . . . . . . . . . . . 103 Airbags (cont'd)
On-Off Switch . . . . . . . . . . . . . . . . . . 63
Readiness Light . . . . . . . . . . . . . . 102
Servicing Airbag-Equipped
Vehicles . . . . . . . . . . . . . . . . . . . . . . . 66
System Check . . . . . . . . . . . . . . . . . . 56
Alert Side Blind Zone (SBZA) . . . . . . 195
All-Season Tires . . . . . . . . . . . . . . . . 256
All-Terrain Tires . . . . . . . . . . . . . . . . . 256
AM-FM Radio . . . . . . . . . . . . . . . . . . . 135
Antenna
Multi-band . . . . . . . . . . . . . . . . . . . . 138
Antilock Brake System (ABS) . . . 186
Warning Light . . . . . . . . . . . . . . . . . 107
Appearance Care Exterior . . . . . . . . . . . . . . . . . . . . . . . 292
Interior . . . . . . . . . . . . . . . . . . . . . . . . 296
Ashtrays . . . . . . . . . . . . . . . . . . . . . . . . . 97
Assistance Program, Roadside . . . . . . . . . . . . . . . . . . . . . . 322
Audio Theft-Deterrent Feature . . . . . . . 130
Audio Players CD . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Automatic Door Locks . . . . . . . . . . . . . . . . . . . . . 31
Headlamp System . . . . . . . . . . . . 124