Chevrolet Cruze Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
11348462) - 2018 - crc - 5/15/17
OnStar 381
OnStar
OnStar Overview
OnStar Overview . . . . . . . . . . . . . 381
OnStar Services
Emergency . . . . . . . . . . . . . . . . . . . 382
Security . . . . . . . . . . . . . . . . . . . . . . 383
Navigation . . . . . . . . . . . . . . . . . . . . 383
Connections . . . . . . . . . . . . . . . . . . 384
Diagnostics . . . . . . . . . . . . . . . . . . . 386
OnStar Additional Information
OnStar AdditionalInformation . . . . . . . . . . . . . . . . . . 387
OnStar Overview
=Voice Command Button
QBlue OnStar Button
>Red Emergency Button
This vehicle may be equipped with a
comprehensive, in-vehicle system
that can connect to an OnStar
Advisor for Emergency, Security,
Navigation, Connections, and
Diagnostics Services. OnStar
services may require a paid service
plan and data plan. OnStar requires
the vehicle battery and electrical
system, cellular service, and GPS
satellite signals to be available and
operating. OnStar acts as a link to
existing emergency service
providers. OnStar may collect
information about you and your
vehicle, including location
information. See OnStar User Terms, Privacy Statement, and
Software Terms for more details
including system limitations at
www.onstar.com (U.S.) or
www.onstar.ca (Canada).
The OnStar system status light is
next to the OnStar buttons. If the
status light is:
.
Solid Green: System is ready.
. Flashing Green: On a call.
. Red: Indicates a problem.
. Off: System is active. Press
Q
twice to speak with an OnStar
Advisor.
Press
Qor call 1-888-4ONSTAR
(1-888-466-7827) to speak to an
Advisor.
Functionality of the Voice Command
button may vary by vehicle and
region.
Press
=to:
. Open the OnStar app on the
infotainment display. See the
infotainment manual for
information on how to use the
OnStar app.
Chevrolet Cruze Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
11348462) - 2018 - crc - 5/15/17
382 OnStar
Or
.Make a call, end a call,
or answer an incoming call.
. Give OnStar Hands-Free Calling
voice commands.
. Give OnStar Turn-by-Turn
Navigation voice commands.
. Obtain and customize the Wi-Fi
hotspot name or SSID and
password, if equipped.
Press
Qto connect to an
Advisor to:
. Verify account information or
update contact information.
. Get driving directions.
. Receive a Diagnostic check of
the vehicle's key operating
systems.
. Receive Roadside Assistance.
. Manage Wi-Fi Settings,
if equipped. Press
>to get a priority connection
to an OnStar Advisor available
24/7 to:
. Get help for an emergency.
. Be a Good Samaritan or
respond to an AMBER Alert.
. Get assistance in severe
weather or other crisis situations
and find evacuation routes.OnStar Services
Emergency
Emergency Services require an
active, OnStar service plan
(excludes Basic Plan). With
Automatic Crash Response, built-in
sensors can automatically alert a
specially trained OnStar Advisor
who is immediately connected in to
the vehicle to help.
Press
>for a priority connection to
an OnStar Advisor who can contact
emergency service providers, direct
them to your exact location, and
relay important information.
With OnStar Crisis Assist, specially
trained Advisors are available
24 hours a day, 7 days a week, to
provide a central point of contact,
assistance, and information during a
crisis.
With Roadside Assistance, Advisors
can locate a nearby service provider
to help with a flat tire, a battery
jump, or an empty gas tank.
Chevrolet Cruze Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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386 OnStar
2. Say“Call.”System responds:
“Call. Please say the name or
number to call.”
3. Say “911”without pausing.
System responds: “911.”
4. Say “Call.”System responds:
“OK, dialing 911.”
Retrieve My Number
1. Press=. System responds:
“OnStar ready.”
2. Say “My number.” System
responds: “Your OnStar
Hands-Free Calling number is,”
then says the number.
End a Call
Press=. System responds: “Call
ended.”
Verify Minutes and Expiration
Press=and say “Minutes” then
“Verify” to check how many minutes
remain and their expiration date.
Diagnostics
By monitoring and reporting on the
vehicle’s key systems, OnStar
Advanced Diagnostics provides a
way to keep up on maintenance.
Capabilities vary by model. See
www.onstar.com for details and
system limitations. Message and
data rates may apply. Advanced
Diagnostics requires an active
OnStar paid service plan, e-mail
address on file, and enrollment in
Advanced Diagnostics.
Includes:
. Diagnostic Alerts: Set
preferences to receive real-time
e-mails, texts, or monthly reports
of the vehicle’s health. Or press
Qto have an Advisor initiate a
remote diagnostic report.
. Proactive Alerts: Receive a
real-time e-mail or text message
regarding potential issues with
key vehicle components, such
as the battery, fuel system,
or starter system. Alerts for
potential issues appear on the
infotainment display. Proactive
Alerts are designed to help predict specific types of issues
based on information collected
from the vehicle. Other factors
may affect vehicle performance.
Not all issues will deliver alerts.
In some cases, a dealer service
check may be required to
confirm the accuracy of the
alerts.
. Dealer Maintenance Notification:
Have the vehicle notify your
preferred dealer when it is time
for maintenance. Your dealer will
then contact you to set up an
appointment.
To begin, press
Qto speak to an
Advisor, or see www.onstar.com.
Chevrolet Cruze Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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OnStar 389
call OnStar. However, OnStar
could have difficulty identifying
the exact location.
. In emergency situations, OnStar
can use the last stored GPS
location to send to emergency
responders.
A temporary loss of GPS can cause
loss of the ability to send a
Turn-by-Turn Navigation route. The
Advisor may give a verbal route or
may ask for a call back after the
vehicle is driven into an open area.
Cellular and GPS Antennas
Cellular reception is required for
OnStar to send remote signals to
the vehicle. Do not place items over
or near the antenna to prevent
blocking cellular and GPS signal
reception.
Unable to Connect to OnStar
Message
If there is limited cellular coverage
or the cellular network has reached
maximum capacity, this message may come on. Press
Qto try the
call again or try again after driving a
few miles into another cellular area.
Vehicle and Power Issues
OnStar services require a vehicle
electrical system, wireless service,
and GPS satellite technologies to be
available and operating for features
to function properly. These systems
may not operate if the battery is
discharged or disconnected.
Add-on Electrical Equipment
The OnStar system is integrated
into the electrical architecture of the
vehicle. Do not add any electrical
equipment. See Add-On Electrical
Equipment 0257. Added electrical
equipment may interfere with the
operation of the OnStar system and
cause it to not operate.
Vehicle Software Updates
OnStar or GM may remotely deliver
software updates or changes to the
vehicle without further notice or
consent. These updates or changes
may enhance or maintain safety,
security, or the operation of the vehicle or the vehicle systems.
Software updates or changes may
affect or erase data or settings that
are stored in the vehicle, such as
OnStar Hands-Free Calling name
tags, saved navigation destinations,
or pre-set radio stations. Neither
OnStar nor GM is responsible for
any affected or erased data or
settings. These updates or changes
may also collect personal
information. Such collection is
described in the OnStar privacy
statement or separately disclosed at
the time of installation. These
updates or changes may also cause
a system to automatically
communicate with GM servers to
collect information about vehicle
system status, identify whether
updates or changes are available,
or deliver updates or changes. An
active OnStar agreement constitutes
consent to these software updates
or changes and agreement that
either OnStar or GM may remotely
deliver them to the vehicle.
Chevrolet Cruze Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
11348462) - 2018 - crc - 5/15/17
Index 393
Assistance Systems forParking and Backing . . . . . . . . . . 236
Audio Theft-Deterrent Feature . . . . . . . 162
Automatic Climate Control System . . . . . . . 190
Door Locks . . . . . . . . . . . . . . . . . . . . . 46
Headlamp System . . . . . . . . . . . . 155
Transmission . . . . . . . . . . . . . . . . . 224
Transmission Fluid . . . . . . . . . . . 269
Automatic Transmission
Manual Mode . . . . . . . . . . . . . . . . . 226
Shift Lock Control FunctionCheck . . . . . . . . . . . . . . . . . . . . . . . 281
Auxiliary Devices . . . . . . . . . . . . . . . . . . . . . . . 175
Avoiding Untrusted Media Devices . . . . . . . . . . . . . . . . . . . . . . . 169
B
BatteryExterior Lighting BatterySaver . . . . . . . . . . . . . . . . . . . . . . . 160
Power Protection . . . . . . . . . . . . . 160
Battery - North America . . . . 279, 333
Biodiesel . . . . . . . . . . . . . . . . . . . . . . . 249
Blade Replacement, Wiper . . . . . 282
Bluetooth Overview . . . . . . . . . . . . . . . . 176, 177 Brake
System Warning Light . . . . . . . . 132
Brakes . . . . . . . . . . . . . . . . . . . . . . . . . . 277 Antilock . . . . . . . . . . . . . . . . . . . . . . . 228
Assist . . . . . . . . . . . . . . . . . . . . . . . . . 231
Fluid . . . . . . . . . . . . . . . . . . . . . . . . . . 278
Parking . . . . . . . . . . . . . . . . . . . . . . . 229
Braking . . . . . . . . . . . . . . . . . . . . . . . . . 197
Break-In, New Vehicle . . . . . . . . . . 206
Bulb Replacement Halogen Bulbs . . . . . . . . . . . . . . . . 284
Headlamp Aiming . . . . . . . . . . . . . 284
Headlamps . . . . . . . . . . . . . . . . . . . 284
Headlamps and Front Turn
Signal . . . . . . . . . . . . . . . . . . . . . . . 285
High Intensity Discharge
(HID) Lighting . . . . . . . . . . . . . . . 285
License Plate Lamps . . . . . . . . . 289
Taillamps and Back-up Lamps . . . . . . . . . . . . . . . . . . . . . . 286
Buying New Tires . . . . . . . . . . . . . . . 313
C
Calibration . . . . . . . . . . . . . . . . . . . . . . 113
California Fuel Requirements . . . . . . . . . . . 245 California (cont'd)
Perchlorate Materials
Requirements . . . . . . . . . . . . . . . 260
California
Proposition
65 Warning . . . . . . . . . .259, 279, 333, Back Cover
Canadian Vehicle Owners . . . . . . . . 2
Capacities and Specifications . . . . . . . . . . . . . . . . . 364
Carbon Monoxide Engine Exhaust . . . . . . . . . . . . . . . 217
Liftgate . . . . . . . . . . . . . . . . . . . . . . . . . 50
Trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Winter Driving . . . . . . . . . . . . . . . . 201
Caution, Danger, and Warning . . . . 3
Center Console Storage . . . . . . . . 107
Chains, Tire . . . . . . . . . . . . . . . . . . . . 317
Charging Wireless . . . . . . . . . . . . . . . . . . . . . . .117
Charging System Light . . . . . . . . . 130
Check Engine Light (Malfunction
Indicator) . . . . . . . . . . . . . . . . . . . . 130
Ignition Transmission Lock . . . 281
Child Restraints Infants and Young Children . . . . . 89
Chevrolet Cruze Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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Index 395
Driving (cont'd)Defensive . . . . . . . . . . . . . . . . . . . . . 197
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . 197
For Better Fuel Economy . . . . . . . 28
Hill and Mountain Roads . . . . . . 200
If the Vehicle is Stuck . . . . . . . . . 202
Loss of Control . . . . . . . . . . . . . . . 199
Off-Road Recovery . . . . . . . . . . . 198
Vehicle Load Limits . . . . . . . . . . . 202
Wet Roads . . . . . . . . . . . . . . . . . . . 199
Winter . . . . . . . . . . . . . . . . . . . . . . . . 201
E
Electrical Equipment,
Add-On . . . . . . . . . . . . . . . . . . . . . . . 257
Electrical System Engine Compartment FuseBlock . . . . . . . . . . . . . . . . . . . . . . . . 291
Fuses and Circuit Breakers . . . 290
Instrument Panel Fuse
Block . . . . . . . . . . . . . . . . . . . . . . . . 295
Overload . . . . . . . . . . . . . . . . . . . . . 290
Emergency OnStar . . . . . . . . . . . . . . . . . . . . . . . 382
Engine Air Cleaner/Filter . . . . . . . . . . . . . 270
Check Light (MalfunctionIndicator) . . . . . . . . . . . . . . . . . . . . 130
Compartment Overview . . . . . . . 262 Engine (cont'd)
Coolant Temperature
Gauge . . . . . . . . . . . . . . . . . . . . . . 127
Cooling System . . . . . . . . . . . . . . . 272
Drive Belt Routing . . . . . . . . . . . . 366
Exhaust . . . . . . . . . . . . . . . . . . . . . . 217
Heater . . . . . . . . . . . . . . . . . . . . . . . . 213
Oil Life System . . . . . . . . . . . . . . . 268
Oil Pressure Light . . . . . . . . . . . . 135
Overheating . . . . . . . . . . . . . . . . . . 275
Power Messages . . . . . . . . . . . . . 144
Running While Parked . . . . . . . . 218
Starting . . . . . . . . . . . . . . . . . . . . . . . 209
Engines
Diesel Fuel . . . . . . . . . . . . . . . . . . . 246
Entry Lighting . . . . . . . . . . . . . . . . . . . 159
Event Data Recorders . . . . . . . . . . 379
Exhaust Fluid Diesel . . . . . . . . . . . . . . . . . . . . . . . . 219
Exit Lighting . . . . . . . . . . . . . . . . . . . . 159
Extended Parking . . . . . . . . . . . . . . . 216
Extender, Seat Belt . . . . . . . . . . . . . . 74
Exterior Lamp Controls . . . . . . . . . 153
Exterior Lighting Battery Saver . . . . . . . . . . . . . . . . . . . . . . . . . 160
F
Filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . 280 Filter (cont'd)
Replacement (Fuel) . . . . . . . . . . . 254
Filter, Engine Air Cleaner . . . . . . . . . . . 270
Flash-to-Pass . . . . . . . . . . . . . . . . . . . 155
Flashers, Hazard Warning . . . . . . 156
Flat Tire . . . . . . . . . . . . . . . . . . . . . . . . 318 Changing . . . . . . . . . . . . . . . . . . . . . 326
Floor Mats . . . . . . . . . . . . . . . . . . . . . . 347
Fluid
Automatic Transmission . . . . . . 269
Brakes . . . . . . . . . . . . . . . . . . . . . . . . 278
Diesel Exhaust . . . . . . . . . . . . . . . . . 29
Washer . . . . . . . . . . . . . . . . . . . . . . . 276
Fog Lamps . . . . . . . . . . . . . . . . . . . . . 157
Folding Mirrors . . . . . . . . . . . . . . . . . . 55
Forward Collision Alert (FCA) System . . . . . . . . . . . . . . . . . 238
Frequency Statement Radio . . . . . . . . . . . . . . . . . . . . . . . . . 377
Front Fog Lamp Light . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Front Seats
Adjustment . . . . . . . . . . . . . . . . . . . . . 62
Heated . . . . . . . . . . . . . . . . . . . . . . . . . 64
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244 Additives . . . . . . . . . . . . . . . . . . . . . 245
Biodiesel . . . . . . . . . . . . . . . . . . . . . 249
Chevrolet Cruze Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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Index 397
I
Ignition Positions . . . . . . . . . . 206, 208
Ignition Transmission LockCheck . . . . . . . . . . . . . . . . . . . . . . . . . 281
Immobilizer . . . . . . . . . . . . . . . . . . . . . . 53
Indicator
Vehicle Ahead . . . . . . . . . . . . . . . . 133
Infants and Young Children, Restraints . . . . . . . . . . . . . . . . . . . . . . 89
Infotainment . . . . . . . . . . . . . . . . . . . . 161
Infotainment System . . . . . . . . . . . . 380
Instrument Cluster . . . . . . . . . . . . . . 120
Instrument Panel Overview . . . . . . . 6
Interior Rearview Mirrors . . . . . . . . . 55
Introduction . . . . . . . . . . . . . . . . . . . . . . . 2
J
Jump Starting - North
America . . . . . . . . . . . . . . . . . . . . . . . 333
K
Keyless EntryRemote (RKE) System . . . . . 34, 36
Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
L
Labeling, Tire Sidewall . . . . . . . . . . 300
Lamps Courtesy . . . . . . . . . . . . . . . . . . . . . . 158
Daytime Running (DRL) . . . . . . 155 Lamps (cont'd)
Dome . . . . . . . . . . . . . . . . . . . . . . . . . 158
Exterior Controls . . . . . . . . . . . . . . 153
Exterior Lighting Battery
Saver . . . . . . . . . . . . . . . . . . . . . . . 160
License Plate . . . . . . . . . . . . . . . . . 289
Malfunction Indicator (Check Engine) . . . . . . . . . . . . . 130
On Reminder . . . . . . . . . . . . . . . . . 137
Reading . . . . . . . . . . . . . . . . . . . . . . 158
Taillamps and Back-up . . . . . . . 286
Lane Change Alert (LCA) . . . . . . . 240
Lane Departure Warning (LDW) . . . . . . . . . . . . . . . . 242
Lane Keep Assist (LKA) . . . . . . . . 242
Lane Keep Assist Light . . . . . . . . . 133
Lap-Shoulder Belt . . . . . . . . . . . . . . . 71
LATCH System Replacing Parts after aCrash . . . . . . . . . . . . . . . . . . . . . . . 101
LATCH, Lower Anchors and Tethers for Children . . . . . . . . . . . . 94
Liftgate . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Lighting
Entry . . . . . . . . . . . . . . . . . . . . . . . . . 159
Exit . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Illumination Control . . . . . . . . . . . 158 Lights
Airbag Readiness . . . . . . . . . . . . . 128
Antilock Brake System
(ABS) Warning . . . . . . . . . . . . . . 132
Brake System Warning . . . . . . . 132
Charging System . . . . . . . . . . . . . 130
Check Engine (Malfunction Indicator) . . . . . . . . . . . . . . . . . . . . 130
Cruise Control . . . . . . . . . . . . . . . . 137
Diesel Exhaust Fluid (DEF) . . . 136
Door Ajar . . . . . . . . . . . . . . . . . . . . . 137
Engine Oil Pressure . . . . . . . . . . 135
Flash-to-Pass . . . . . . . . . . . . . . . . . 155
Front Fog Lamp . . . . . . . . . . . . . . 137
High-Beam On . . . . . . . . . . . . . . . . 137
High/Low Beam Changer . . . . . 155
Lane Keep Assist . . . . . . . . . . . . . 133
Low Fuel Warning . . . . . . . . . . . . 136
Seat Belt Reminders . . . . . . . . . . 128
Security . . . . . . . . . . . . . . . . . . . . . . 136
StabiliTrak OFF . . . . . . . . . . . . . . . 134
Tire Pressure . . . . . . . . . . . . . . . . . 135
Traction Control System (TCS)/StabiliTrak . . . . . . . . . . . . 134
Traction Off . . . . . . . . . . . . . . . . . . . 134
Up-Shift . . . . . . . . . . . . . . . . . . . . . . 133
Wait to Start . . . . . . . . . . . . . . . . . . 135
Chevrolet Cruze Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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Index 399
Parking (cont'd)Brake and P (Park)
Mechanism Check . . . . . . . . . . 281
Extended . . . . . . . . . . . . . . . . . . . . . 216
Over Things That Burn . . . . . . . 216
Parking Assist . . . . . . . . . . . . . . . . . . 236
Parking or Backing Assistance Systems . . . . . . . . . . 236
Passenger Airbag Status
Indicator . . . . . . . . . . . . . . . . . . . . . . 129
Passenger Compartment Air Filter . . . . . . . . . . . . . . . . . . . . . . . . . . 194
Passenger Sensing System . . . . . 81
Perchlorate Materials Requirements, California . . . . . . 260
Personalization Vehicle . . . . . . . . . . . . . . . . . . . . . . . 145
Phone
Apple CarPlay andAndroid Auto . . . . . . . . . . . . . . . . 181
Bluetooth . . . . . . . . . . . . . . . . 176, 177
Hands-Free . . . . . . . . . . . . . . . . . . . 181
Port
USB . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Power Door Locks . . . . . . . . . . . . . . . . . . . . . 46
Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Outlets . . . . . . . . . . . . . . . . . . . . . . . .115 Power (cont'd)
Protection, Battery . . . . . . . . . . . . 160
Retained Accessory (RAP) . . . 215
Seat Adjustment . . . . . . . . . . . . . . . . 63
Windows . . . . . . . . . . . . . . . . . . . . . . . 56
Pregnancy, Using Seat Belts . . . . 73
Privacy Vehicle Data Recording . . . . . . . 379
Program
Courtesy Transportation . . . . . . 373
Proposition 65 Warning,
California . . . . . . . . . . . .259, 279, 333, Back Cover
R
Radio Frequency Statement . . . . 377
Radio Reception . . . . . . . . . . . . . . . . 168
Radios
AM-FM Radio . . . . . . . . . . . . . . . . . 166
Satellite . . . . . . . . . . . . . . . . . . . . . . . 167
Reading Lamps . . . . . . . . . . . . . . . . . 158
Rear Seats . . . . . . . . . . . . . . . . . . . . . . 66 Heated . . . . . . . . . . . . . . . . . . . . . . . . . 68
Rear Vision Camera (RVC) . . . . . 236
Rear Window Washer/Wiper . . . . 112
Rearview Mirrors . . . . . . . . . . . . . . . . 55 Automatic Dimming . . . . . . . . . . . . . 55
Reclining Seatbacks . . . . . . . . . . . . . 63 Recommended Fluids and
Lubricants . . . . . . . . . . . . . . . . . . . . . 359
Records Maintenance . . . . . . . . . . . . . . . . . . 362
Recreational Vehicle Towing . . . . 336
Reimbursement Program, GM Mobility . . . . . . . . . . . . . . . . . . . 371
Remote Keyless Entry (RKE) System . . . . . . . . . . 33, 34, 36
Remote Vehicle Start . . . . . . . . . . . . 42
Replacement Parts Airbags . . . . . . . . . . . . . . . . . . . . . . . . . 87
Maintenance . . . . . . . . . . . . . . . . . . 360
Replacing Airbag System . . . . . . . . 87
Replacing LATCH System Parts after a Crash . . . . . . . . . . . . 101
Replacing Seat Belt System Parts after a Crash . . . . . . . . . . . . . 75
Reporting Safety Defects Canadian Government . . . . . . . . 378
General Motors . . . . . . . . . . . . . . . 378
U.S. Government . . . . . . . . . . . . . 377
Restraints Where to Put . . . . . . . . . . . . . . . . . . . 93
Retained Accessory
Power (RAP) . . . . . . . . . . . . . . . . . . 215
Roads Driving, Wet . . . . . . . . . . . . . . . . . . 199