2018 CADILLAC XTS Owner's Manual

Cadillac XTS Owner Manual (GMNA-Localizing-U.S./Canada-11354412) -
2018 - crc - 11/16/17
328 SERVICE AND MAINTENANCE
PartGM Part Number ACDelco Part Number
Spark Plugs 3.6L (LF3) 1266239641-147
3.6L (LFX) 1262256141-109
Wiper Blades Driver Side –65 cm (25.6 in) 23368250—
Passenger Side –45 cm (17.7 in) 23353587—

Cadillac XTS Owner Manual (GMNA-Localizing-U.S./Canada-11354412) -
2018 - crc - 11/16/17
SERVICE AND MAINTENANCE 329
Maintenance Records
After the scheduled services are performed, record the date, odometer reading, who performed the service, and the type of
services performed in the boxes provided. Retain all maintenance receipts.Date Odometer
Reading Serviced By Maintenance Stamp Services Performed

Cadillac XTS Owner Manual (GMNA-Localizing-U.S./Canada-11354412) -
2018 - crc - 11/16/17
330 TECHNICAL DATA
Technical Data
Vehicle Identification
Vehicle IdentificationNumber (VIN) . . . . . . . . . . . . . . . . . . . 330
Service Parts Identification Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 330
Vehicle Data
Capacities and Specifications . . . . 331
Engine Drive Belt Routing . . . . . . . 333
Vehicle Identification
Vehicle Identification
Number (VIN)
This legal identifier is in the front
corner of the instrument panel, on the
driver side of the vehicle. It can be
seen through the windshield from
outside. The Vehicle Identification
Number (VIN) also appears on the
Vehicle Certification and Service Parts
labels and certificates of title and
registration.
Engine Identification
The eighth character in the VIN is the
engine code. This code identifies the
vehicle's engine, specifications, and replacement parts. See
“Engine
Specifications” underCapacities and
Specifications 0331 for the vehicle's
engine code.
Service Parts Identification
Label
There may be a label on the load floor
under the spare tire cover in the
trunk, that contains the following
information:
. Vehicle Identification
Number (VIN)
. Model designation
. Paint information
. Production options and special
equipment
If there is no label, there is a barcode
on the certification label on the
center (B) pillar to scan for this same
information.

Cadillac XTS Owner Manual (GMNA-Localizing-U.S./Canada-11354412) -
2018 - crc - 11/16/17
TECHNICAL DATA 331
Vehicle Data
Capacities and Specifications
ApplicationCapacities
Metric English
Air Conditioning Refrigerant For the air conditioning system refrigerant type and charge amount, see the refrigerant label under thehood. See your dealer for more information.
Engine Cooling System 3.6L (LF3) 9.8 L 10.4 qt
3.6L (LFX) 7.1 L 7.5 qt
Engine Oil with Filter
3.6L (LF3) 6.6 L 7.0 qt
3.6L (LFX) 5.7 L 6.0 qt
Fuel Tank
Front-Wheel Drive 70.0 L 18.5 gal
All-Wheel Drive 74.0 L 19.5 gal
Wheel Nut Torque 150 Y110 lb ft
All capacities are approximate. When adding, be sure to fill to the approximate level, as recommended in this manual.
Recheck fluid level after filling.

Cadillac XTS Owner Manual (GMNA-Localizing-U.S./Canada-11354412) -
2018 - crc - 11/16/17
332 TECHNICAL DATA
Engine Specifications
EngineVIN CodeSpark Plug Gap
3.6L V6 Engine (LF3) 80.75–0.90 mm (0.030–.035 in)
3.6L V6 Engine (LFX) 30.95–1.10 mm (0.037–.043 in)

Cadillac XTS Owner Manual (GMNA-Localizing-U.S./Canada-11354412) -
2018 - crc - 11/16/17
TECHNICAL DATA 333
Engine Drive Belt Routing
AWD Accessory Drive
FWD Accessory Drive

Cadillac XTS Owner Manual (GMNA-Localizing-U.S./Canada-11354412) -
2018 - crc - 11/16/17
334 CUSTOMER INFORMATION
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . . . . . 334
Customer Assistance Offices . . . . 336
Customer Assistance for Text Telephone (TTY) Users . . . . . . . . . 336
Online Owner Center . . . . . . . . . . . . . 337
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . . . . 337
Roadside Service . . . . . . . . . . . . . . . . . 338
Scheduling Service Appointments . . . . . . . . . . . . . . . . . . . 340
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . . . 340
Collision Damage Repair . . . . . . . . . 341
Service Publications Ordering Information . . . . . . . . . . . . . . . . . . . . . 343
Radio Frequency Statement . . . . . 344
Reporting Safety Defects
Reporting Safety Defects to the United States Government . . . . . 344
Reporting Safety Defects to the Canadian Government . . . . . . . . . 344 Reporting Safety Defects to
General Motors . . . . . . . . . . . . . . . . . 345
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . . . . . . 345
Event Data Recorders . . . . . . . . . . . . 345
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 346
Infotainment System . . . . . . . . . . . . . 346
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Cadillac. Normally, any concerns with
the sales transaction or the operation
of the vehicle will be resolved by your
dealer's sales or service departments.
Sometimes, however, despite the best
intentions of all concerned,
misunderstandings can occur. If your
concern has not been resolved to your
satisfaction, the following steps
should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns can
be quickly resolved at that level. If the
matter has already been reviewed with
the sales, service or parts manager,
contact the owner of your dealership
or the general manager.
STEP TWO : If after contacting a
member of dealership management, it
appears your concern cannot be
resolved by your dealership without

Cadillac XTS Owner Manual (GMNA-Localizing-U.S./Canada-11354412) -
2018 - crc - 11/16/17
CUSTOMER INFORMATION 335
further help, in the U.S., call the
Cadillac Customer Assistance Center
at 1-800–458–8006. In Canada, call
the Canadian Cadillac Customer Care
Centre at 1-888-446-2000.
We encourage you to call the toll-free
number in order to give your inquiry
prompt attention. Have the following
information available to give the
Customer Assistance representative:
.Vehicle Identification
Number (VIN). This is available
from the vehicle registration or
title, or the plate at the top left of
the instrument panel and visible
through the windshield.
. Dealership name and location.
. Vehicle delivery date and present
mileage.
When contacting Cadillac, remember
that your concern will likely be
resolved at a dealer's facility. That is
why we suggest following Step One
first.
STEP THREE —U.S. Owners : Both
General Motors and your dealer are
committed to making sure you are completely satisfied with the new
vehicle. However, if you continue to
remain unsatisfied after following the
procedure outlined in Steps One and
Two, you can file with the Better
Business Bureau (BBB) Auto Line
Program to enforce your rights.
The BBB Auto Line Program is an
out-of-court program administered by
the Council of Better Business Bureaus
to settle automotive disputes
regarding vehicle repairs or the
interpretation of the New Vehicle
Limited Warranty. Although you may
be required to resort to this informal
dispute resolution program prior to
filing a court action, use of the
program is free of charge and your
case will generally be heard within
40 days. If you do not agree with the
decision given in your case, you may
reject it and proceed with any other
venue for relief available to you.
You may contact the BBB Auto Line
Program using the toll-free telephone
number or write them at the following
address:
BBB Auto Line Program
Council of Better Business Bureaus,
Inc.
3033 Wilson Boulevard
Suite 600
Arlington, VA 22201
Telephone: 1-800-955-5100
http://www.bbb.org/council/
programs-services/
dispute-handling-and-resolution/
bbb-auto-line
This program is available in all
50 states and the District of Columbia.
Eligibility is limited by vehicle age,
mileage, and other factors. General
Motors reserves the right to change
eligibility limitations and/or
discontinue its participation in this
program.
STEP THREE
—Canadian Owners :
In the event that you do not feel your
concerns have been addressed after
following the procedure outlined in
Steps One and Two, General Motors of
Canada Company wants you to be
aware of its participation in a
no-charge mediation/arbitration
program. General Motors of Canada
Company has committed to binding