Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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370 CUSTOMER INFORMATION
Repair Facility
GM also recommends that you choose
a collision repair facility that meets
your needs before you ever need
collision repairs. Your dealer may have
a collision repair center with
GM-trained technicians and
state-of-the-art equipment, or be able
to recommend a collision repair center
that has GM-trained technicians and
comparable equipment.
Insuring the Vehicle
Protect your investment in the GM
vehicle with comprehensive and
collision insurance coverage. There are
significant differences in the quality of
coverage afforded by various
insurance policy terms. Many
insurance policies provide reduced
protection to the GM vehicle by
limiting compensation for damage
repairs by using aftermarket collision
parts. Some insurance companies will
not specify aftermarket collision parts.
When purchasing insurance, we
recommend that you ensure that the
vehicle will be repaired with GM
original equipment collision parts.If such insurance coverage is not
available from your current insurance
carrier, consider switching to another
insurance carrier.
If the vehicle is leased, the leasing
company may require you to have
insurance that ensures repairs with
Genuine GM Original Equipment
Manufacturer (OEM) parts or Genuine
Manufacturer replacement parts. Read
the lease carefully, as you may be
charged at the end of the lease for
poor quality repairs.If a Crash Occurs
If there has been an injury, call
emergency services for help. Do not
leave the scene of a crash until all
matters have been taken care of. Move
the vehicle only if its position puts
you in danger, or you are instructed to
move it by a police officer.
Give only the necessary information
to police and other parties involved in
the crash.
For emergency towing see
Roadside
Service 0366. Gather the following information:
.
Driver name, address, and
telephone number
. Driver license number
. Owner name, address, and
telephone number
. Vehicle license plate number
. Vehicle make, model, and
model year
. Vehicle Identification
Number (VIN)
. Insurance company and policy
number
. General description of the damage
to the other vehicle
Choose a reputable repair facility that
uses quality replacement parts. See
“Collision Parts ”earlier in this section.
If the airbag has inflated, see What
Will You See after an Airbag Inf lates?
0 89.
Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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CUSTOMER INFORMATION 371
Managing the Vehicle Damage
Repair Process
In the event that the vehicle requires
damage repairs, GM recommends that
you take an active role in its repair.
If you have a pre-determined repair
facility of choice, take the vehicle
there, or have it towed there. Specify
to the facility that any required
replacement collision parts be original
equipment parts, either new Genuine
GM parts or recycled original GM
parts. Remember, recycled parts will
not be covered by the GM vehicle
warranty.
Insurance pays the bill for the repair,
but you must live with the repair.
Depending on your policy limits, your
insurance company may initially value
the repair using aftermarket parts.
Discuss this with the repair
professional, and insist on Genuine
GM parts. Remember, if the vehicle is
leased, you may be obligated to have
the vehicle repaired with Genuine GM
parts, even if your insurance coverage
does not pay the full cost.If another party's insurance company
is paying for the repairs, you are not
obligated to accept a repair valuation
based on that insurance company's
collision policy repair limits, as you
have no contractual limits with that
company. In such cases, you can have
control of the repair and parts choices
as long as the cost stays within
reasonable limits.
Service Publications
Ordering Information
Service Manuals
Service Manuals have the diagnosis
and repair information on the engines,
transmission, axle, suspension, brakes,
electrical, steering, body, etc.
Owner Information
Owner publications are written
specifically for owners and intended
to provide basic operational
information about the vehicle. The
Owner’s Manual includes the
Maintenance Schedule for all models.
In-Portfolio: Includes a Portfolio,
Owner’s Manual, and Warranty
Manual.
RETAIL SELL PRICE: $35.00
–
$40.00 (U.S.) plus handling and
shipping fees.
Without Pouch: Owner’s Manual only.
RETAIL SELL PRICE:
$25.00 (U.S.) plus handling and
shipping fees.
Current and Past Models
Service and Owner publications are
available for many current and past
model year GM vehicles.
ORDER TOLL FREE: 1-800-551-4123
Monday –Friday 8:00 AM –6:00 PM
Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), see Helm,
Inc. at: www.helminc.com.
Or write to:
Helm, Incorporated
Attention: Customer Service
47911 Halyard Drive
Plymouth, MI 48170
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INDEX 389
Climate Control SystemsDual Automatic . . . . . . . . . . . . . . . . . . . 173
Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Cluster, Instrument . . . . . . . . . . . . . . . . . 130
Collision Damage Repair . . . . . . . . . . . 369
Compartments Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Compass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Connections OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 379
Control Traction and ElectronicStability . . . . . . . . . . . . . . . . . . . . . . . . . . 218
Control of a Vehicle . . . . . . . . . . . . . . . . 184
Convenience Net . . . . . . . . . . . . . . . . . . . . 118
Convex Mirrors . . . . . . . . . . . . . . . . . . . . . . 49
Coolant Engine Temperature Gauge . . . . . . 134
Engine Temperature WarningLight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Cooling . . . . . . . . . . . . . . . . . . . . . . . . .173, 178
Cooling System . . . . . . . . . . . . . . . . . . . . . 273
Cornering Lamps . . . . . . . . . . . . . . . . . . . 169
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . 368
Cruise Control . . . . . . . . . . . . . . . . . . . . . . . 222 Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144 Cruise Control, Adaptive . . . . . . . . . . . 225
Cupholders . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Customer Assistance . . . . . . . . . . . . . . . 365
Offices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 364
Text Telephone (TTY) Users . . . . . 365
Customer Information Service Publications Ordering
Information . . . . . . . . . . . . . . . . . . . . . . 371
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . 362
D
Damage Repair, Collision . . . . . . . . . . . 369
Danger, Warning, and Caution . . . . . . . . 3
Data CollectionInfotainment System . . . . . . . . . . . . . 375
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 375
Data Recorders, Event . . . . . . . . . . . . . . 374
Daytime Running Lamps (DRL) . . . 166
Defensive Driving . . . . . . . . . . . . . . . . . . . 184
Delayed Locking . . . . . . . . . . . . . . . . . . . . . 39
Diagnostics OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 381
Distracted Driving . . . . . . . . . . . . . . . . . . 183
Dome Lamps . . . . . . . . . . . . . . . . . . . . . . . . 169
Door Ajar Light . . . . . . . . . . . . . . . . . . . . . . . . . 145
Delayed Locking . . . . . . . . . . . . . . . . . . . . 39 Door (cont'd)
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Power Locks . . . . . . . . . . . . . . . . . . . . . . . . . 39
Drive Belt Routing, Engine . . . . . . . . . 361
Driver Assistance Systems . . . . . . . . . 233
Driver Information
Center (DIC) . . . . . . . . . . . . . . . . . . . . . . . 145
Driver Mode Control . . . . . . . . . . . . . . . . 220
Driving Assistance Systems . . . . . . . . . . . . . . . 240
Characteristics andTowing Tips . . . . . . . . . . . . . . . . . . . . . 252
Defensive . . . . . . . . . . . . . . . . . . . . . . . . . . 184
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184
For Better Fuel Economy . . . . . . . . . . . 27
Hill and Mountain Roads . . . . . . . . 191
If the Vehicle is Stuck . . . . . . . . . . . . 193
Loss of Control . . . . . . . . . . . . . . . . . . . . 186
Off-Road . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
Off-Road Recovery . . . . . . . . . . . . . . . . 185
Vehicle Load Limits . . . . . . . . . . . . . . 193
Wet Roads . . . . . . . . . . . . . . . . . . . . . . . . . 190
Winter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
Winter Mode Light . . . . . . . . . . . . . . . 140
Dual Automatic Climate Control System . . . . . . . . . . . . . . . . . . . . 173
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INDEX 393
MaintenanceRecords . . . . . . . . . . . . . . . . . . . . . . . . . . . . 357
Maintenance and Care Additional . . . . . . . . . . . . . . . . . . . . . . . . . 352
Maintenance Schedule . . . . . . . . . . . . . 347 Recommended Fluids andLubricants . . . . . . . . . . . . . . . . . . . . . . . 355
Transfer Case . . . . . . . . . . . . . . . . . . . . . 211
Malfunction Indicator Lamp . . . . . . . 137
Manual Mode . . . . . . . . . . . . . . . . . . . . . . . 209
Massage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Memory Features . . . . . . . . . . . . . . . . . . . . 13
Memory Seats . . . . . . . . . . . . . . . . . . . . . . . . 63
Messages Engine Power . . . . . . . . . . . . . . . . . . . . . 151
Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Vehicle Speed . . . . . . . . . . . . . . . . . . . . . 152
Mirror Child-View . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Rear Camera . . . . . . . . . . . . . . . . . . . . . . . . 52
Mirrors
Automatic Dimming Rearview . . . . . 51
Convex . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Folding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Heated . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Tilt in Reverse . . . . . . . . . . . . . . . . . . . . . . 51
Mirrors, Interior Rearview . . . . . . . . . . . 51 Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220
Driver Control . . . . . . . . . . . . . . . . . . . . . 220
Monitor System, Tire Pressure . . . . . 307
N
Navigation OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 378
Net, Convenience . . . . . . . . . . . . . . . . . . . 118
New Vehicle Break-In . . . . . . . . . . . . . . . 198
O
Odometer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132 Trip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Off-Road . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186 Driving . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . 185
Oil
Engine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 268
Engine Oil Life System . . . . . . . . . . . 270
Pressure Light . . . . . . . . . . . . . . . . . . . . . 143
Older Children, Restraints . . . . . . . . . . . 96
Online Owner Center . . . . . . . . . . . . . . . 365
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 375
OnStar Additional Information . . . . 382
OnStar Connections . . . . . . . . . . . . . . . . 379
OnStar Diagnostics . . . . . . . . . . . . . . . . . 381
OnStar Emergency . . . . . . . . . . . . . . . . . . 377
OnStar Navigation . . . . . . . . . . . . . . . . . . 378
OnStar Overview . . . . . . . . . . . . . . . . . . . . 376 OnStar Security . . . . . . . . . . . . . . . . . . . . . 378
Ordering
Service Publications . . . . . . . . . . . . . . 371
Outlets Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Overheating, Engine . . . . . . . . . . . . . . . . 276
P
Park Shifting Into . . . . . . . . . . . . . . . . . . . . . . 203
Shifting Out of . . . . . . . . . . . . . . . . . . . . 204
Parking
Brake . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215
Brake and P (Park)Mechanism Check . . . . . . . . . . . . . . . 284
Extended . . . . . . . . . . . . . . . . . . . . . . . . . . 205
Over Things That Burn . . . . . . . . . . . 205
Parking Assist . . . . . . . . . . . . . . . . . . . . . . . 233
Parking or Backing Assistance Systems . . . . . . . . . . . . . . . 233
Passenger Airbag Status
Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Passenger Compartment Air Filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
Passenger Sensing System . . . . . . . . . . 90
Perchlorate Materials Requirements, California . . . . . . . . . 265
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INDEX 395
S
Safety Defects ReportingCanadian Government . . . . . . . . . . . . 373
General Motors . . . . . . . . . . . . . . . . . . . 373
U.S. Government . . . . . . . . . . . . . . . . . . 372
Safety Locks . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Safety System Check . . . . . . . . . . . . . . . . 83
Scheduling Appointments . . . . . . . . . . 368
Seat Belts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Extender . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
How to Wear Seat Belts
Properly . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Lap-Shoulder Belt . . . . . . . . . . . . . . . . . . . 77
Reminders . . . . . . . . . . . . . . . . . . . . . . . . . 134
Replacing after a Crash . . . . . . . . . . . . . 83
Use During Pregnancy . . . . . . . . . . . . . . 82
Seats Head Restraints . . . . . . . . . . . . . . . . . . . . . 59
Heated, Rear . . . . . . . . . . . . . . . . . . . . . . . . 68
Lumbar Adjustment, Front . . . . . . . . . 61
Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Power Adjustment, Front . . . . . . . . . . 60
Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Reclining Seatbacks . . . . . . . . . . . . . . . . 63
Second Row . . . . . . . . . . . . . . . . . . . . . . . . . 69
Third Row Seat . . . . . . . . . . . . . . . . . . . . . 73
Second Row Seats . . . . . . . . . . . . . . . . . . . 69 Securing Child Restraints . . . . .111, 113
Security
Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 378
Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Vehicle Alarm . . . . . . . . . . . . . . . . . . . . . . . 46
Service
Accessories andModifications . . . . . . . . . . . . . . . . . . . . 265
Doing Your Own Work . . . . . . . . . . . 265
Maintenance Records . . . . . . . . . . . . 357
Maintenance, General Information . . . . . . . . . . . . . . . . . . . . . . 345
Parts Identification Label . . . . . . . . 358
Publications Ordering Information . . . . . . . . . . . . . . . . . . . . . . 371
Scheduling Appointments . . . . . . . . 368
Service Electric Parking Brake Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Services Special Application . . . . . . . . . . . . . . . 352
Servicing the Airbag . . . . . . . . . . . . . . . . . 94
Shift Lock Control Function Check, Automatic
Transmission . . . . . . . . . . . . . . . . . . . . . . 283
Shifting Into Park . . . . . . . . . . . . . . . . . . . . . . . . . . 203
Out of Park . . . . . . . . . . . . . . . . . . . . . . . . 204 Side Blind Zone Alert (SBZA) . . . . . . 244
Signals, Turn and Lane-Change . . . . 168
Special Application Services . . . . . . . 352
Specifications and Capacities . . . . . . 359
Speedometer . . . . . . . . . . . . . . . . . . . . . . . . 132
Sport Mode Light . . . . . . . . . . . . . . . . . . . 140
StabiliTrak
OFF Light . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Start Assist, Hill . . . . . . . . . . . . . . . . . . . . 218
Start Vehicle, Remote . . . . . . . . . . . . . . . 36
Starter Switch Check . . . . . . . . . . . . . . . 283
Starting the Engine . . . . . . . . . . . . . . . . . 200
Steering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185 Heated Wheel . . . . . . . . . . . . . . . . . . . . . 121
Wheel Adjustment . . . . . . . . . . . . . . . . 121
Wheel Controls . . . . . . . . . . . . . . . . . . . 121
Steps Power Assist . . . . . . . . . . . . . . . . . . . . . . . . 45
Storage Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Storage Areas
Armrest . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Center Console . . . . . . . . . . . . . . . . . . . . 118
Convenience Net . . . . . . . . . . . . . . . . . . 118
Glove Box . . . . . . . . . . . . . . . . . . . . . . . . . 116
Instrument Panel . . . . . . . . . . . . . . . . . 116
Roof Rack System . . . . . . . . . . . . . . . . 119
Sunglasses . . . . . . . . . . . . . . . . . . . . . . . . . 117
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INDEX 397
Universal Remote System (cont'd)Programming . . . . . . . . . . . . . . . . . . . . . . 160
Using This Manual . . . . . . . . . . . . . . . . . . . . 2
V
Vehicle Alarm System . . . . . . . . . . . . . . . . . . . . . . . 46
Canadian Owners . . . . . . . . . . . . . . . . . . . . 2
Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184
Identification Number (VIN) . . . . . 358
Load Limits . . . . . . . . . . . . . . . . . . . . . . . 193
Messages . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Personalization . . . . . . . . . . . . . . . . . . . 152
Remote Start . . . . . . . . . . . . . . . . . . . . . . . . 36
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Speed Messages . . . . . . . . . . . . . . . . . . . 152
Towing . . . . . . . . . . . . . . . . . . . . . . . . . . . . 332
Vehicle Ahead Indicator . . . . . . . . . . . . 141
Vehicle Care Tire Pressure . . . . . . . . . . . . . . . . . . . . . . 305
Vehicle Data Recording and Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 374
Ventilation, Air . . . . . . . . . . . . . . . . . . . . . 179
Visors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
W
Warning Brake System Light . . . . . . . . . . . . . . . 138
Caution and Danger . . . . . . . . . . . . . . . . . 3 Warning (cont'd)
Lane Departure (LDW) . . . . . . . . . . . 246
Warning Lights, Gauges, and Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Warnings Hazard Flashers . . . . . . . . . . . . . . . . . . . 168
Washer Fluid . . . . . . . . . . . . . . . . . . . . . . . . 278
Wheels Alignment and Tire Balance . . . . . 317
Different Size . . . . . . . . . . . . . . . . . . . . . . 315
Replacement . . . . . . . . . . . . . . . . . . . . . . 317
When It Is Time for New Tires . . . . 313
Where to Put the Restraint . . . . . . . . 102
Wi-Fi . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 379
Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Windshield Replacement . . . . . . . . . . . . . . . . . . . . . . 285
Wiper/Washer . . . . . . . . . . . . . . . . . . . . . 121
Winter Driving . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
Winter Driving Mode Light . . . . . . . . 140
Winter Tires . . . . . . . . . . . . . . . . . . . . . . . . . 300
Wiper Blade Replacement . . . . . . . . . . 284
Wipers Rear Washer . . . . . . . . . . . . . . . . . . . . . . 123
Wireless Charging . . . . . . . . . . . . . . . . . . 127