Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-11348300) - 2018 - crc - 2/6/17
NEW VEHICLE LIMITED WARRANTY 3
GM will provide for repairs to the
vehicle during the warranty period in
accordance with the following terms,
conditions, and limitations.
What Is Covered
Warranty Applies
This warranty is for GM vehicles
registered in the United States and
normally operated in the United
States or Canada, and is provided to
the original and any subsequent
owners of the vehicle during the
warranty period.
Repairs Covered
The warranty covers repairs to correct
any vehicle defect, not slight noise,
vibrations, or other normal
characteristics of the vehicle due to
materials or workmanship occurring
during the warranty period. Needed
repairs will be performed using new,
remanufactured, or refurbished parts.
No Charge
Warranty repairs, including towing,
parts, and labor, will be made at no
charge.Obtaining Repairs
To obtain warranty repairs, take the
vehicle to a Cadillac dealer facility
within the warranty period and
request the needed repairs.
Reasonable time must be allowed for
the dealer to perform necessary
repairs.
Warranty Period
The warranty period for all coverages
begins on the date the vehicle is first
delivered or put in use and ends at
the expiration of the coverage period.
Bumper-to-Bumper Coverage
The complete vehicle is covered for
4 years or 50,000 miles, whichever
comes first, except for other coverages
listed here under
“What Is Covered”
and those items listed under “What Is
Not Covered ”later in this section.
Powertrain Coverage
The powertrain is covered for 6 years
or 70,000 miles, whichever comes first,
except for other coverages listed here
under “What Is Covered” and those
items listed under “What Is Not
Covered ”later in this section. Engine Coverage includes:
All
internally lubricated parts, engine oil
cooling hoses and lines. Also included
are all actuators and electrical
components internal to the engine
(e.g., Active Fuel Management Valve
Lifter Oil Manifold) cylinder head,
block, timing gears, timing chain,
timing cover, oil pump/oil pump
housing, OHC carriers, valve covers, oil
pan, seals, gaskets, manifolds,
flywheel, water pump, harmonic
balancer, engine mount, turbocharger,
and supercharger. Timing belts, and
other associated components required
in the timing belt service replacement
procedure, are covered until the first
scheduled maintenance interval.
Exclusions: Excluded from the
powertrain coverage are sensors,
wiring, connectors, engine radiator,
coolant hoses, coolant, and heater
core. Coverage on the engine cooling
system begins at the inlet to the water
pump and ends with the thermostat
housing and/or outlet that attaches to
the return hose. Also excluded are the
starter motor, entire pressurized fuel
system (in-tank fuel pump, pressure
lines, fuel rail(s), regulator, injectors,
Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-11348300) - 2018 - crc - 2/6/17
8 NEW VEHICLE LIMITED WARRANTY
sidewalls caused by automatic car
washes or cleaning agents is not
covered.
Damage Due to Accident, Misuse,
or Alteration
The New Vehicle Limited Warranty
does not cover damage caused as the
result of any of the following:
.Collision, fire, theft, freezing,
vandalism, riot, explosion,
or objects striking the vehicle
. Misuse of the vehicle such as
driving over curbs, overloading,
racing, or other competition.
Proper vehicle use is discussed in
the owner’s manual.
. Alteration, modification,
or tampering to the vehicle,
including, but not limited to the
body, chassis, powertrain,
driveline, software, or other
components after final assembly
by GM.
. Coverages do not apply if the
odometer has been disconnected,
its reading has been altered,
or mileage cannot be determined. .
Installation of non-GM (General
Motors) parts
. Water or fluid contamination
. Damage resulting from hail,
floods, windstorms, lightning, and
other environmental conditions
. Alteration of glass parts by
application of tinting films
Important: This warranty is void on
vehicles currently or previously titled
as salvaged, scrapped, junked,
or otherwise considered a total loss.
Damage or Corrosion Due to
Environment, Chemical Treatments,
or Aftermarket Products
Damage caused by airborne fallout,
rail dust, salt from sea air, salt or
other materials used to control road
conditions, chemicals, tree sap, stones,
hail, earthquake, water or flood,
windstorm, lightning, the application
of chemicals or sealants subsequent to
manufacture, etc., is not covered. See
“Chemical Paint Spotting” under
Things to Know About the New Vehicle
Limited Warranty 013. Damage Due to Insufficient or
Improper Maintenance
Damage caused by failure to follow
the recommended maintenance
schedule intervals and/or failure to
use or maintain proper fluids,
or maintain fluids between
recommended maintenance intervals,
fuel, lubricants, or refrigerants
recommended in the owner manual is
not covered.
Damage Due to Contaminated,
Improper, or Poor Quality Fuel
Poor fuel quality or incorrect fuel may
cause driveability problems such as
hesitation, lack of power, stalling,
or failure to start. They may also
degrade functionality of critical
exhaust emissions components such
as spark plugs, oxygen sensors, and
the catalytic converter. Damage from
poor fuel quality, water
contamination, or if the vehicle
requires premium fuel, operating the
vehicle on gasoline with a Pump
Octane less than a 91 (R+M)/2, may
not be covered.
Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-11348300) - 2018 - crc - 2/6/17
14 THINGS TO KNOW ABOUT THE NEW VEHICLE LIMITED WARRANTY
After-Manufacture
“Rustproofing”
Your vehicle was designed and built to
resist corrosion. Application of
additional rust-inhibiting materials is
neither necessary nor required under
the Sheet Metal Coverage. Cadillac
makes no recommendations
concerning the usefulness or value of
such products.
Application of after-manufacture
rustproofing products may create an
environment which reduces the
corrosion resistance built into your
vehicle. Repairs to correct damage
caused by such applications are not
covered under your New Vehicle
Limited Warranty.
Paint, Trim, and Appearance
Items
Defects in paint, trim, upholstery,
or other appearance items are
normally corrected during new vehicle
preparation. If you find any paint or
appearance concerns, advise your
dealer as soon as possible. Your owner
manual has instructions regarding the
care of these items.
Vehicle Operation and Care
Considering the investment you have
made in your Cadillac, we know you
will want to operate and maintain it
properly. We urge you to follow the
maintenance instructions in your
owner manual.
If you have questions on how to keep
your vehicle in good working
condition, see your Cadillac dealer, the
place many customers choose to have
their maintenance work done. You can
rely on your Cadillac dealer to use the
proper parts and repair practices.
Maintenance and Warranty
Service Records
Retain receipts covering performance
of regular maintenance. Receipts can
be very important if a question arises
as to whether a malfunction is caused
by lack of maintenance or a defect in
material or workmanship.
A“Maintenance Record ”is provided in
the maintenance schedule section of
the owner manual for recording
services performed. The servicing dealer can provide a
copy of any warranty repairs for your
records.
Chemical Paint Spotting
Some weather and atmospheric
conditions can create a chemical
fallout. Airborne pollutants can fall
upon and adhere to painted surfaces
on your vehicle. This damage can take
two forms: blotchy, ring-shaped
discolorations, and/or small irregular
dark spots etched into the paint
surface.
Although no defect in the factory
applied paint causes this, Cadillac will
repair, at no charge to the owner, the
painted surfaces of new vehicles
damaged by this fallout condition
within 12 months or 12,000 miles of
purchase, whichever comes first.
Warranty Coverage
–Extensions
Time Extensions : The New Vehicle
Limited Warranty will be extended
one day for each day beyond the first
24 hour period in which your vehicle
is at an authorized dealer facility for
warranty service. You may be asked to
show the repair orders to verify the
Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-11348300) - 2018 - crc - 2/6/17
EMISSION CONTROL SYSTEMS WARRANTY 21
* TZEV Hybrid Batteries and Hybrid
A/C Compressors are covered for
10 years or 150,000 miles, whichever
comes first.
Any authorized Cadillac dealer or CT6
PLUG-IN Certified Cadillac dealerwill,
as necessary under these warranties,
replace, repair, or adjust to GM
specifications any genuine GM parts
that affect emissions.
The applicable warranty period shall
begin on the date the vehicle is
delivered to the first retail purchaser
or, if the vehicle is first placed in
service as a demonstrator or company
vehicle prior to sale at retail, on the
date the vehicle is placed in such
service.
Owner's Warranty Responsibilities
As the vehicle owner, you are
responsible for the performance of the
scheduled maintenance listed in your
owner manual. GM recommends that
you retain all maintenance receipts for
your vehicle, but GM cannot deny
warranty coverage solely for the lack
of receipts or for your failure to
ensure the performance of all
scheduled maintenance.You are responsible for presenting
your vehicle to a GM dealer selling
your vehicle line as soon as a problem
exists. The warranted repairs should
be completed in a reasonable amount
of time, not to exceed 30 days.
As the vehicle owner, you should also
be aware that GM may deny warranty
coverage if your vehicle or a part has
failed due to abuse, neglect, improper
or insufficient maintenance,
modifications not approved by GM,
or if the defect is not
emissions-related.
If you have any questions regarding
your rights and responsibilities under
these warranties, you should contact
the Customer Assistance Center at
1-800-458-8006, or in California,
write to:
State of California Air Resources
Board
Mobile Source Operations Division
P.O. Box 8001
El Monte, CA 91731-2990
Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-11348300) - 2018 - crc - 2/6/17
EMISSION WARRANTY PARTS LIST 25
Pipes
Pulleys
Sealing Devices
Springs
Tubes
Wiring and Relays
High Voltage Wiring
Tires (Heavy Duty Applications only 2
yr/24,000 mile Federal Emission
Defect Warranty)
Parts specified in your maintenance
schedule that require scheduled
replacement are covered up to their
first replacement interval or the
applicable emission warranty coverage
period, whichever comes first.
If failure of one of these parts results
in failure of another part, both will be
covered under the Emission Control
System Warranty.
For detailed information concerning
specific parts covered by these
emission control system warranties,
ask your dealer.Replacement Parts
The emission control systems of your
vehicle were designed, built, and
tested using genuine GM parts* and
the vehicle is certified as being in
conformity with applicable federal and
California emission requirements.
Accordingly, it is recommended that
any replacement parts used for
maintenance or for the repair of
emission control systems be new,
genuine GM parts.
The warranty obligations are not
dependent upon the use of any
particular brand of replacement parts.
The owner may elect to use
non-genuine GM parts for
replacement purposes. Use of
replacement parts which are not of
equivalent quality may impair the
effectiveness of emission control
systems.
If other than new, genuine GM parts
are used for maintenance
replacements or for the repair of parts
affecting emission control, the owner
should assure himself/herself that
such parts are warranted by theirmanufacturer to be equivalent to
genuine GM parts in performance and
durability.
*
“Genuine GM parts,” when used in
connection with GM vehicles, means
parts manufactured by or for GM,
designed for use on GM vehicles, and
distributed by any division or
subsidiary of GM.
Maintenance and Repairs
Maintenance and repairs can be
performed by any qualified service
outlet; however, warranty repairs must
be performed by an authorized dealer
except in a situation where the vehicle
owner is significantly inconvenienced
and a warranted part or a warranty
station is not reasonably available to
the vehicle owner.
In a situation where the vehicle owner
is significantly inconvenienced, and an
authorized dealer is not reasonably
available, repairs may be performed at
any available service establishment or
by the owner, using any replacement
part. Cadillac will consider
reimbursement for the expense
incurred, including diagnosis, not to
exceed the manufacturer's suggested
Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-11348300) - 2018 - crc - 2/6/17
26 EMISSION WARRANTY PARTS LIST
retail price for all warranted parts
replaced and labor charges based on
Cadillac's recommended time
allowance for the warranty repair and
the geographically appropriate labor
rate. A part not being available within
10 days or a repair not being
completed within 30 days constitutes
a significant inconvenience. Retain
receipts and failed parts in order to
receive compensation for warranty
repairs reimbursable due to these
situations.
If you are in a situation where you are
significantly inconvenienced and it is
necessary to have repairs performed
by other than a Cadillac dealer and
you believe the repairs are covered by
emission warranties, take the replaced
parts and your receipt to a Cadillac
dealer for reimbursement
consideration. This applies to both the
Federal Emission Defect Warranty and
Federal Emission Performance
Warranty.
Receipts and records covering the
performance of regular maintenance
or other repairs (such as those
outlined earlier) should be retained in
the event questions arise concerningmaintenance. These receipts and
records should be transferred to each
subsequent owner. GM will not deny
warranty coverage solely on the
absence of maintenance records.
However, GM may deny a warranty
claim if a failure to perform scheduled
maintenance resulted in the failure of
a warranty part.
Claims Procedure
As with the other warranties covered
in this booklet, take your vehicle to
any authorized Cadillac dealer facility
to obtain service under the emission
warranty. This should be done as soon
as possible after failing an
EPA-approved I/M test or a California
smog check test, or at any time you
suspect a defect in a part.
Those repairs qualifying under the
warranty will be performed by any
Cadillac dealer at no charge. Repairs
which do not qualify will be charged
to you. You will be notified as to
whether or not the repair qualifies
under the warranty within a
reasonable time, not to exceed 30 days
after receipt of the vehicle by the
dealer, or within the time period
required by local or state law.
The only exceptions would be if you
request or agree to an extension, or if
a delay results from events beyond the
control of your dealer or GM. If you
are not so notified, GM will provide
any required repairs at no charge.
In the event a warranty matter is not
handled to your satisfaction, see
Customer Satisfaction Procedure
028.
For further information or to report
violations of the Emission Control
System Warranty, you may contact
the EPA at:
U.S. Environmental Protection Agency
Office of Transportation and Air
Quality
Compliance Division, Light-Duty
Vehicle Group
Attn: Warranty Complaints
2000 Traverwood Drive
Ann Arbor, MI 48105
Email:
[email protected]