Cadillac XTS Owner Manual (GMNA-Localizing-U.S./Canada-12032610) -
2019 - crc - 8/22/18
348 CUSTOMER INFORMATION
Managing the Vehicle Damage
Repair Process
In the event that the vehicle requires
damage repairs, GM recommends that
you take an active role in its repair.
If you have a pre-determined repair
facility of choice, take the vehicle
there, or have it towed there. Specify
to the facility that any required
replacement collision parts be original
equipment parts, either new Genuine
GM parts or recycled original GM
parts. Remember, recycled parts will
not be covered by the GM vehicle
warranty.
Insurance pays the bill for the repair,
but you must live with the repair.
Depending on your policy limits, your
insurance company may initially value
the repair using aftermarket parts.
Discuss this with the repair
professional, and insist on Genuine
GM parts. Remember, if the vehicle is
leased, you may be obligated to have
the vehicle repaired with Genuine GM
parts, even if your insurance coverage
does not pay the full cost.If another party's insurance company
is paying for the repairs, you are not
obligated to accept a repair valuation
based on that insurance company's
collision policy repair limits, as you
have no contractual limits with that
company. In such cases, you can have
control of the repair and parts choices
as long as the cost stays within
reasonable limits.
Publication Ordering
Information
Service Manuals
Service manuals have the diagnosis
and repair information on the engine,
transmission, axle, suspension, brakes,
electrical system, steering system,
body, etc.
Customer Literature
Owner’s manuals are written
specifically for owners and are
intended to provide basic operational
information about the vehicle. The
owner’s manual includes the
Maintenance Schedule for all models.Customer literature publications
available for purchase include owner’s
manuals, warranty manuals,
infotainment manuals, and portfolios.
Portfolios include an owner’s manual,
warranty manual, infotainment
manual, if applicable, and zip lock bag
or pouch.
Current and Past Models
Service manuals and customer
literature are available for many
current and past model year GM
vehicles.
To order, call 1-800-551-4123
Monday–Friday, 8:00 a.m.–6:00 p.m.
eastern time
For credit card orders only (VISA,
MasterCard, or Discover), see Helm,
Inc. at: www.helminc.com.
To order by mail, write to:
Helm, Incorporated
Attention: Customer Service
47911 Halyard Drive
Plymouth, MI 48170
Make checks payable in U.S. funds.
Cadillac XTS Owner Manual (GMNA-Localizing-U.S./Canada-12032610) -
2019 - crc - 8/22/18
350 CUSTOMER INFORMATION
Transport Canada
Motor Vehicle Safety Directorate
Defect Investigations and Recalls
Division
80 Noel Street
Gatineau
,QC J8Z 0A1
Reporting Safety Defects
to General Motors
In addition to notifying NHTSA (or
Transport Canada) in a situation like
this, notify General Motors.
Call 1-800-458-8006, or write:
Cadillac Customer Assistance Center
Cadillac Motor Car Division
P.O. Box 33169
Detroit, MI 48232-5169
In Canada, call 1-888-446-2000,
or write:
Canadian Cadillac Customer Care
Centre, Mail Code: CA1-163-005
General Motors of Canada Company
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Vehicle Data Recording
and Privacy
The vehicle has a number of
computers that record information
about the vehicle’s performance and
how it is driven. For example, the
vehicle uses computer modules to
monitor and control engine and
transmission performance, to monitor
the conditions for airbag deployment
and deploy them in a crash, and,
if equipped, to provide antilock
braking to help the driver control the
vehicle. These modules may store data
to help the dealer technician service
the vehicle. Some modules may also
store data about how the vehicle is
operated, such as rate of fuel
consumption or average speed. These
modules may retain personal
preferences, such as radio presets, seat
positions, and temperature settings.
Event Data Recorders
This vehicle is equipped with an event
data recorder (EDR). The main
purpose of an EDR is to record, in
certain crash or near crash-likesituations, such as an air bag
deployment or hitting a road obstacle,
data that will assist in understanding
how a vehicle’s systems performed.
The EDR is designed to record data
related to vehicle dynamics and safety
systems for a short period of time,
typically 30 seconds or less. The EDR
in this vehicle is designed to record
such data as:
.
How various systems in your
vehicle were operating;
. Whether or not the driver and
passenger safety belts were
buckled/fastened;
. How far (if at all) the driver was
depressing the accelerator and/or
brake pedal; and,
. How fast the vehicle was traveling.
These data can help provide a better
understanding of the circumstances in
which crashes and injuries occur.
Note
EDR data are recorded by your vehicle
only if a non-trivial crash situation
occurs; no data are recorded by the
EDR under normal driving conditions
Cadillac XTS Owner Manual (GMNA-Localizing-U.S./Canada-12032610) -
2019 - crc - 8/22/18
354 ONSTAR
Security
If equipped, OnStar provides these
services:
.With Stolen Vehicle Assistance,
OnStar Advisors can use GPS to
pinpoint the vehicle and help
authorities quickly recover it.
. With Remote Ignition Block,
if equipped, OnStar can block the
engine from being restarted.
. With Stolen Vehicle Slowdown,
if equipped, OnStar can work with
law enforcement to gradually slow
the vehicle down.
Theft Alarm Notification
If equipped, if the doors are locked
and the vehicle alarm sounds, a
notification by text, e-mail, or phone
call will be sent. If the vehicle is
stolen, an OnStar Advisor can work
with authorities to recover the vehicle.
OnStar Additional
Information
In-Vehicle Audio Messages
Audio messages may play important
information at the following times:
.Prior to vehicle purchase. Press
Q
to set up an account.
. After change in ownership and at
90 days.
Transferring Service
PressQto request account transfer
eligibility information. The Advisor
can cancel or change account
information.
Selling/Transferring the Vehicle
Call 1-888-4ONSTAR (1-888-466-7827)
immediately to terminate your OnStar
or connected services if the vehicle is
disposed of, sold, transferred, or if the
lease ends.
Reactivation for Subsequent
Owners
PressQand follow the prompts to
speak to an Advisor as soon as
possible. The Advisor will update
vehicle records and explain OnStar or
connected service options.
How OnStar Service Works
Automatic Crash Response,
Emergency Services, Crisis Assist,
Stolen Vehicle Assistance, Remote
Services, Roadside Assistance, and
Hands-Free Calling are available on
most vehicles. Not all OnStar services
are available everywhere or on all
vehicles. For more information, a full
description of OnStar services, system
limitations, and OnStar User Terms,
Privacy Statement, and Software
Terms:
. Call 1-888-4ONSTAR
(1-888-466-7827).
. See www.onstar.com (U.S.).
. See www.onstar.ca (Canada).
. Call TTY 1-877-248-2080.
. Press
Qto speak with an Advisor.
Cadillac XTS Owner Manual (GMNA-Localizing-U.S./Canada-12032610) -
2019 - crc - 8/22/18
356 ONSTAR
Potential Issues
OnStar cannot perform Remote Door
Unlock or Stolen Vehicle Assistance
after the vehicle has been off
continuously for 10 days without an
ignition cycle. If the vehicle has not
been started for 10 days, OnStar can
contact Roadside Assistance or a
locksmith to help gain access to the
vehicle.
Global Positioning System (GPS)
.Obstruction of the GPS can occur
in a large city with tall buildings;
in parking garages; around
airports; in tunnels and
underpasses; or in an area with
very dense trees. If GPS signals are
not available, the OnStar system
should still operate to call OnStar.
However, OnStar could have
difficulty identifying the exact
location.
. In emergency situations, OnStar
can use the last stored GPS
location to send to emergency
responders. A temporary loss of GPS can cause
loss of the ability to send a
Turn-by-Turn Navigation route. The
Advisor may give a verbal route or
may ask for a call back after the
vehicle is driven into an open area.
Cellular and GPS Antennas
Cellular reception is required for
OnStar to send remote signals to the
vehicle. Do not place items over or
near the antenna to prevent blocking
cellular and GPS signal reception.
Unable to Connect to OnStar
Message
If there is limited cellular coverage or
the cellular network has reached
maximum capacity, this message may
come on. Press
Qto try the call again
or try again after driving a few miles
into another cellular area.
Vehicle and Power Issues
OnStar services require a vehicle
electrical system, wireless service, and
GPS satellite technologies to be
available and operating for features to function properly. These systems may
not operate if the battery is
discharged or disconnected.
Add-on Electrical Equipment
The OnStar system is integrated into
the electrical architecture of the
vehicle. Do not add any electrical
equipment. See
Add-On Electrical
Equipment 0235. Added electrical
equipment may interfere with the
operation of the OnStar system and
cause it to not operate.
Vehicle Software Updates
OnStar or GM may remotely deliver
software updates or changes to the
vehicle without further notice or
consent. These updates or changes
may enhance or maintain safety,
security, or the operation of the
vehicle or the vehicle systems.
Software updates or changes may
affect or erase data or settings that
are stored in the vehicle, such as
OnStar Hands-Free Calling name tags,
saved navigation destinations,
or pre-set radio stations. Neither
OnStar nor GM is responsible for any
affected or erased data or settings.
Cadillac XTS Owner Manual (GMNA-Localizing-U.S./Canada-12032610) -
2019 - crc - 8/22/18
362 CONNECTED SERVICES
using the myCadillac mobile app,
or by contacting an OnStar Advisor.
On some vehicles, Wi-Fi can also be
managed from the Wi-Fi
Hotspot menu.
MyCadillac Mobile App (If Available)
Download the myCadillac mobile app
to compatible Apple and Android
smartphones. Cadillac users can
access the following services from a
smartphone:
.Remotely start/stop the vehicle,
if factory-equipped.
. Lock/unlock doors, if equipped
with automatic locks.
. Activate the horn and lamps.
. Check the vehicle’s fuel level, oil
life, or tire pressure,
if factory-equipped with the Tire
Pressure Monitor System.
. Send destinations to the vehicle.
. Locate the vehicle on a map (U.S.
market only). .
Turn the vehicle's Wi-Fi hotspot
on/off, manage settings, and
monitor data consumption,
if equipped.
. Locate a dealer and schedule
service.
. Request roadside assistance.
. Set a parking reminder with pin
drop, take a photo, make a note,
and set a timer.
. Connect with Cadillac on social
media.
Features are subject to change. For
myCadillac mobile app information
and compatibility, see my.cadillac.com.
An active OnStar or connected service
plan may be required. A compatible
device, factory-installed remote start,
and power locks are required. Data
rates apply. See www.onstar.com for
details and system limitations.
Remote Services
Contact an OnStar Advisor to unlock
the doors or sound the horn and flash
the lamps.
Marketplace
OnStar Advisors can provide offers
from restaurants and retailers on your
route, help locate hotels, or book a
room. These services vary by market.
OnStar Hands-Free Calling
Make and receive calls with the
built-in wireless calling service, which
requires available minutes.
Functionality of the Voice Command
button may vary by vehicle and
region. For some vehicles, press
=to
open the OnStar app on the
infotainment display, then select
Hands-Free calling. For other vehicles
press
=as follows.
Make a Call
1. Press
=. System responds:
“OnStar ready.”
2. Say “Call.”System responds: “Call.
Please say the name or number
to call.”
3. Say the entire number without pausing, including a “1”and the
area code. System responds: “OK,
calling.”
Cadillac XTS Owner Manual (GMNA-Localizing-U.S./Canada-12032610) -
2019 - crc - 8/22/18
364 INDEX
IndexA
Accessories and Modifications . . . . . 238
Accessory Power . . . . . . . . . . . . . . . . . . . . 188
Adaptive Cruise Control . . . . . . . . . . . . 202
Add-On Electrical Equipment . . . . . . 235
Additional InformationOnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 354
Additional Maintenance and Care . . . . . . . . . . . . . . . . . . . . . . . . . . . 329
Adjustments
Lumbar, Front Seats . . . . . . . . . . . . . . . . 57
Thigh Support . . . . . . . . . . . . . . . . . . . . . . 59
Air Cleaner/Filter, Engine . . . . . . . . . . 248
Air Conditioning . . . . . . . . . . . . . . .163, 168
Air Filter, Passenger Compartment . . . . . . . . . . . . . . . . . . . . . 170
Air Vents . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Airbag System Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
How Does an Airbag Restrain? . . . . . 81
Passenger Sensing System . . . . . . . . . 82
What Makes an Airbag Inflate? . . . . 80
What Will You See after anAirbag Inflates? . . . . . . . . . . . . . . . . . . . 81
When Should an Airbag Inflate? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Where Are the Airbags? . . . . . . . . . . . . 78 Airbags
Adding Equipment to the
Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Passenger Status Indicator . . . . . . . 130
Readiness Light . . . . . . . . . . . . . . . . . . . 129
Servicing Airbag-Equipped Vehicles . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
System Check . . . . . . . . . . . . . . . . . . . . . . . 76
Alarm Vehicle Security . . . . . . . . . . . . . . . . . . . . . 41
Alert
Lane Change . . . . . . . . . . . . . . . . . . . . . . 221
Side Blind Zone (SBZA) . . . . . . . . . . 221
All-Season Tires . . . . . . . . . . . . . . . . . . . . . 273
All-Wheel Drive . . . . . . . . . . . . . . . .193, 259
Antilock Brake System (ABS) . . . . . . 194 Warning Light . . . . . . . . . . . . . . . . . . . . 134
Appearance Care Exterior . . . . . . . . . . . . . . . . . . . . . . . . . . . . 312
Interior . . . . . . . . . . . . . . . . . . . . . . . . . . . . 316
Armrest
Rear Seat . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Armrest Storage . . . . . . . . . . . . . . . . . . . . . 109
Assistance Systems for Driving . . . . 217
Assistance Systems for Parking and Backing . . . . . . . . . . . . . . . . . . . . . . . 211
Automatic Dimming Mirrors . . . . . . . . . . . . . . . . . . . 45
Cadillac XTS Owner Manual (GMNA-Localizing-U.S./Canada-12032610) -
2019 - crc - 8/22/18
INDEX 365
Automatic (cont'd)Door Locks . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Forward Braking . . . . . . . . . . . . . . . . . . 219
Headlamp System . . . . . . . . . . . . . . . . 157
Level Control . . . . . . . . . . . . . . . . . . . . . . 199
Transmission . . . . . . . . . . . . . . . . . . . . . . 191
Transmission Fluid . . . . . . . . . . . . . . . 247
Automatic Transmission Manual Mode . . . . . . . . . . . . . . . . . . . . . 193
Shift Lock Control Function
Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259
B
BatteryExterior Lighting BatterySaver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Power Protection . . . . . . . . . . . . . . . . . . 161
Battery - North America . . . . . .258, 306
Blade Replacement, Wiper . . . . . . . . . 260
Boost Gauge . . . . . . . . . . . . . . . . . . . . . . . . . 126
Brake Parking, Electric . . . . . . . . . . . . . . . . . . 194
System Warning Light . . . . . . . . . . . . 133
Brakes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256
Antilock . . . . . . . . . . . . . . . . . . . . . . . . . . . 194
Assist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
Fluid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257
Braking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174 Braking (cont'd)
Automatic Forward . . . . . . . . . . . . . . . 219
Break-In, New Vehicle . . . . . . . . . . . . . . 183
Bulb Replacement Back-up Lamps . . . . . . . . . . . . . . . . . . . 263
Headlamp Aiming . . . . . . . . . . . . . . . . 262
Headlamps . . . . . . . . . . . . . . . . . . . . . . . . 263
License Plate Lamps . . . . . . . . . . . . . . 264
Buying New Tires . . . . . . . . . . . . . . . . . . . 287
C
Calibration . . . . . . . . . . . . . . . . . . . . . . . . . . 115
California Perchlorate Materials
Requirements . . . . . . . . . . . . . . . . . . . 238
California Proposition 65 Warning . . . . . . . . . . . . .237, 258, 306, Back Cover
Canadian Vehicle Owners . . . . . . . . . . . . . 2
Capacities and Specifications . . . . . . 337
Carbon Monoxide
Engine Exhaust . . . . . . . . . . . . . . . . . . . 190
Trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Winter Driving . . . . . . . . . . . . . . . . . . . . 178
Cargo Management System . . . . . . . . . . . . . 111
Tie-Downs . . . . . . . . . . . . . . . . . . . . . . . . . 110
Caution, Danger, and Warning . . . . . . . . 2 Center Console Storage . . . . . . . . . . . . . 109
Chains, Tire . . . . . . . . . . . . . . . . . . . . . . . . . 291
Charging
Wireless . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Charging System Light . . . . . . . . . . . . . 131
Check Engine Light (Malfunction
Indicator) . . . . . . . . . . . . . . . . . . . . . . . . 131
Child Restraints Infants and Young Children . . . . . . . . 90
Lower Anchors and Tethers forChildren . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Older Children . . . . . . . . . . . . . . . . . . . . . . 89
Securing . . . . . . . . . . . . . . . . . . . . . . 102, 104
Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Cigarette Lighter . . . . . . . . . . . . . . . . . . . . 119
Circuit Breakers . . . . . . . . . . . . . . . . . . . . . 265
Cleaning
Exterior Care . . . . . . . . . . . . . . . . . . . . . . 312
Interior Care . . . . . . . . . . . . . . . . . . . . . . 316
Climate Control Systems
Dual Automatic . . . . . . . . . . . . . . . . . . . 163
Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Cluster, Instrument . . . . . . . . . . . . . . . . . 121
Collision Damage Repair . . . . . . . . . . . 346
Compact Spare Tire . . . . . . . . . . . . . . . . . 305
Cadillac XTS Owner Manual (GMNA-Localizing-U.S./Canada-12032610) -
2019 - crc - 8/22/18
366 INDEX
CompartmentsStorage . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Compass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Compressor Kit, Tire Sealant . . . . . . . 293
Connected Services Connections . . . . . . . . . . . . . . . . . . . . . . . 361
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . 363
Navigation . . . . . . . . . . . . . . . . . . . . . . . . . 360
Connections Connected Services . . . . . . . . . . . . . . . 361
Control
Traction and ElectronicStability . . . . . . . . . . . . . . . . . . . . . . . . . . 196
Control of a Vehicle . . . . . . . . . . . . . . . . 174
Convenience Net . . . . . . . . . . . . . . . . . . . . 111
Convex Mirrors . . . . . . . . . . . . . . . . . . . . . . 44
Coolant Engine Temperature Gauge . . . . . . 128
Engine Temperature WarningLight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Cooling . . . . . . . . . . . . . . . . . . . . . . . . .163, 168
Cooling System . . . . . . . . . . . . . . . . . . . . . 250
Cornering Lamps . . . . . . . . . . . . . . . . . . . 159
Courtesy Lamps . . . . . . . . . . . . . . . . . . . . . 159
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . 345
Cover Engine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243 Cruise Control . . . . . . . . . . . . . . . . . . . . . . . 199
Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Cruise Control, Adaptive . . . . . . . . . . . 202
Customer Assistance . . . . . . . . . . . . . . . 341 Offices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 341
Text Telephone (TTY) Users . . . . . 341
Customer Information
Publications OrderingInformation . . . . . . . . . . . . . . . . . . . . . . 348
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . 339
D
Damage Repair, Collision . . . . . . . . . . . 346
Danger, Warning, and Caution . . . . . . . . 2
Data CollectionInfotainment System . . . . . . . . . . . . . 351
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 351
Data Recorders, Event . . . . . . . . . . . . . . 350
Daytime Running Lamps (DRL) . . . 157
Defensive Driving . . . . . . . . . . . . . . . . . . . 174
Delayed Locking . . . . . . . . . . . . . . . . . . . . . 37
Diagnostics Connected Services . . . . . . . . . . . . . . . 363
Distracted Driving . . . . . . . . . . . . . . . . . . 173
Dome Lamps . . . . . . . . . . . . . . . . . . . . . . . . 159
Door Ajar Light . . . . . . . . . . . . . . . . . . . . . . . . . 139 Door (cont'd)
Delayed Locking . . . . . . . . . . . . . . . . . . . . 37
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Power Locks . . . . . . . . . . . . . . . . . . . . . . . . . 37
Rear Seat Pass-Through . . . . . . . . . . . . 68
Drive Belt Routing, Engine . . . . . . . . . 338
Drive Systems All-Wheel Drive . . . . . . . . . . . . . . 193, 259
Driver Assistance Systems . . . . . . . . . 209
Driver Information
Center (DIC) . . . . . . . . . . . . . . . . . . . . . . . 139
Driving Assistance Systems . . . . . . . . . . . . . . . 217
Characteristics andTowing Tips . . . . . . . . . . . . . . . . . . . . . 230
Defensive . . . . . . . . . . . . . . . . . . . . . . . . . . 174
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174
For Better Fuel Economy . . . . . . . . . . . 25
Hill and Mountain Roads . . . . . . . . 177
If the Vehicle is Stuck . . . . . . . . . . . . 179
Loss of Control . . . . . . . . . . . . . . . . . . . . 176
Off-Road Recovery . . . . . . . . . . . . . . . . 176
Vehicle Load Limits . . . . . . . . . . . . . . 179
Wet Roads . . . . . . . . . . . . . . . . . . . . . . . . . 176
Winter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
Dual Automatic Climate Control System . . . . . . . . . . . . . . . . . . . . 163