2018 BUICK ENVISION service

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BUICK ENVISION 2018 Warranty And Owner Assistance Information Buick Limited Warranty and Owner Assistance Information (GMNA-Localiz-
ing-U.S.-10999171) - 2018 - crc - 7/31/17
2018 Buick Limited Warranty andOwner Assistance Information
Important Message to
Owners

Buick Limited Warranty and Owner Assistance Information (GMNA-Localiz-
ing-U.S.-10999171) - 2018 - crc - 7/31/17
2018 Buick Limited Warranty andOwner Assistance Information
Important Message to
Owners... . . . . . . . . . . . . . . . . . . . . . . . 1
Buick’s Commitment . . . . . . . . . . . . 1
Owner Assistance . . . . . . . . . . . . . . . 1
Buick’s Participation in an Alternative Dispute Resolution
Program . . . . . . . . . . . . . . . . . . . . . . . 1
Warranty Service– United
States . . . . . . . . . . . . . . . . . . . . . . . . . 1
Warranty Coverage at a Glance . . . . . . . . . . . . . . . . . . . . . . . . . 2
New Vehicle Limited Warranty . . . 2
Emission Control System Warranty . . . . . . . . . . . . . . . . . . . . . . . 2
New Vehicle Limited Warranty . . .3
What Is Covered . . . . . . . . . . . . . . . . 3
What Is Not Covered . . . . . . . . . . . . 7
Things to Know About the New Vehicle Limited Warranty . . . . 12
Warranty Repairs –Component
Exchanges . . . . . . . . . . . . . . . . . . . 12
Warranty Repairs –Recycled
Materials . . . . . . . . . . . . . . . . . . . . . 12
Tire Service . . . . . . . . . . . . . . . . . . . . 12 After-Manufacture
“Rustproofing” . . . . . . . . . . . . . . . . 12
Paint, Trim, and Appearance Items . . . . . . . . . . . . . . . . . . . . . . . . . 12
Vehicle Operation and Care . . . 13
Maintenance and Warranty
Service Records . . . . . . . . . . . . . . 13
Chemical Paint Spotting . . . . . . . 13
Warranty Coverage –
Extensions . . . . . . . . . . . . . . . . . . . 13
Warranty Service —Foreign
Countries . . . . . . . . . . . . . . . . . . . . . 14
Permanent Relocation . . . . . . . . . 14
Original Equipment Alterations . . . . . . . . . . . . . . . . . . . . 14
Recreation Vehicle and Special Body or Equipment
Alterations . . . . . . . . . . . . . . . . . . . . 15
Pre-Delivery Service . . . . . . . . . . . 15
Production Changes . . . . . . . . . . . 15
Emission Control Systems Warranty . . . . . . . . . . . . . . . . . . . . . . 16
What Is Covered . . . . . . . . . . . . . . . 16 How to Determine the
Applicable Emissions Control
System Warranty . . . . . . . . . . . . . 16
Federal Emission Control System Warranty . . . . . . . . . . . . . 16
California Emission Control System Warranty . . . . . . . . . . . . . 17
Emission Warranty Parts List . . .20
Replacement Parts . . . . . . . . . . . . 23
Maintenance and Repairs . . . . . . 24
Claims Procedure . . . . . . . . . . . . . . 24
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . 26
State Warranty Enforcement Laws . . . . . . . . . . . 28
Warranty Information for California Only . . . . . . . . . . . . . . . 29
Special Coverage Adjustment Programs Beyond the Warranty
Period . . . . . . . . . . . . . . . . . . . . . . . . 30
Customer Assistance Offices . . .31
Customer Assistance for Text Telephone (TTY) Users . . . . . . . 32

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Buick Limited Warranty and Owner Assistance Information (GMNA-Localiz-
ing-U.S.-10999171) - 2018 - crc - 7/31/17
New Vehicle Limited Warranty 3
Buick will provide for repairs to the
vehicle during the warranty period in
accordance with the following terms,
conditions, and limitations.
What Is Covered
Warranty Applies
This warranty is for Buick vehicles
registered in the United States and
normally operated in the United
States and is provided to the
original and any subsequent owners
of the vehicle during the warranty
period.
Repairs Covered
The warranty covers repairs to
correct any vehicle defect, not slight
noise, vibrations, or other normal
characteristics of the vehicle due to
materials or workmanship occurring
during the warranty period. Needed
repairs will be performed using new,
remanufactured, or refurbished parts
No Charge
Warranty repairs, including towing,
parts, and labor, will be made at no
charge.Obtaining Repairs
To obtain warranty repairs, take the
vehicle to a Buick dealer facility
within the warranty period and
request the needed repairs.
Reasonable time must be allowed
for the dealer to perform necessary
repairs.
Warranty Period
The warranty period for all
coverages begins on the date the
vehicle is first delivered or put in
use and ends at the expiration of
the coverage period.
Bumper-to-Bumper Coverage
The complete vehicle is covered for
4 years or 50,000 miles, whichever
comes first, except for other
coverages listed here under
“What
Is Covered” and those items listed
under “What Is Not Covered” later in
this section.
Powertrain Coverage
The powertrain is covered for
6 years or 70,000 miles, whichever
comes first, except for other
coverages listed here under “WhatIs Covered”
and those items listed
under “What Is Not Covered” later in
this section.
Engine Coverage includes: All
internally lubricated parts, engine oil
cooling hoses and lines. Also
included are all actuators and
electrical components internal to the
engine (e.g, Active Fuel
Management Valve Lifter Oil
Manifold) cylinder head, block,
timing gears, timing chain, timing
cover, oil pump/oil pump housing,
OHC carriers, valve covers, oil pan,
seals, gaskets, manifolds, flywheel,
water pump, harmonic balancer,
engine mount, turbocharger, and
supercharger. Timing belts, and
other associated components
required in the timing belt service
replacement procedure are covered
until the first scheduled
maintenance interval.
Exclusions: Excluded from the
powertrain coverage are sensors,
wiring, connectors, engine radiator,
coolant hoses, coolant, and heater
core. Coverage on the engine
cooling system begins at the inlet to

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Buick Limited Warranty and Owner Assistance Information (GMNA-Localiz-
ing-U.S.-10999171) - 2018 - crc - 7/31/17
New Vehicle Limited Warranty 7
*Some states do not allow the
exclusion or limitation of incidental
or consequential damages, so the
above limitations or exclusion may
not apply to you.
Accessory Coverages
Most GM parts and accessories
sold and permanently installed on a
GM vehicle by a Buick Dealer or
GM approved Accessory Distributor/
Installer (ADI) prior to delivery will
be covered under the applicable
portion (Bumper-to-Bumper,
Powertrain, etc.) of the New Vehicle
Limited Warranty. In the event GM
accessories are installed after
vehicle delivery, or are replaced
under the New Vehicle Limited
Warranty, they will be covered, parts
and labor, for the balance of the
applicable portion of the New
Vehicle Limited Warranty, but in no
event less than 12 months/unlimited
miles.
GM accessories sold over the
counter, or those not requiring
installation, will continue to receivethe standard GM Dealer Parts
Warranty of 12 months from the date
of purchase, parts only.
GM Licensed and Integrated
Business Partner (IBP) Accessories
are covered under the
accessory-specific manufacturer's
warranty and are not warranted by
GM or its dealers.
Notice:
This warranty excludes:
Any communications device that
becomes unusable or unable to
function as intended due to
unavailability of compatible
wireless service or GPS satellite
signals.
Sheet Metal Coverage
Sheet metal panels are covered
against corrosion and rust-through
as follows:
Corrosion: Body sheet metal
panels are covered against rust for
4 years or 50,000 miles, whichever
comes first. Rust-Through:
Any body sheet
metal panel that rusts through, an
actual hole in the sheet metal, is
covered for up to 6 years, unlimited
mileage.
Important: Cosmetic or surface
corrosion, resulting from stone chips
or scratches in the paint, for
example, is not included in sheet
metal coverage.
Towing
Towing is covered to the nearest
Buick dealer if your vehicle cannot
be driven because of a warranted
defect.
What Is Not Covered
Tire and Wheel Damage or Wear
Normal tire wear or wear-out is not
covered. Tire wear is influenced by
many variables such as road
conditions, driving styles, vehicle
weight, and tire construction.
Uniform tire wear is a normal
condition, and is not considered a
defect. Road hazard damage such
as punctures, cuts, snags, and
breaks resulting from pothole

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Buick Limited Warranty and Owner Assistance Information (GMNA-Localiz-
ing-U.S.-10999171) - 2018 - crc - 7/31/17
New Vehicle Limited Warranty 9
Damage Due to Insufficient or
Improper Maintenance
Damage caused by failure to follow
the recommended maintenance
schedule intervals and/or failure to
use or maintain proper fluids,
or maintain fluids between
recommended maintenance
intervals, fuel, lubricants,
or refrigerants recommended in the
owner manual is not covered.
Damage Due to Contaminated,
Improper, or Poor Quality Fuel
Poor fuel quality or incorrect fuel
may cause driveability problems
such as hesitation, lack of power,
stalling, or failure to start. They may
also degrade functionality of critical
exhaust emissions components
such as spark plugs, oxygen
sensors, and the catalytic converter.
Damage from poor fuel quality,
water contamination, or if the
vehicle requires premium fuel,
operating the vehicle on gasoline
with a Pump Octane less than a 91
(R+M)/2, may not be covered.Prohibited fuels are: Gasolines
containing any methanol, MMT, an
organometallic octane enhancing
additive, and/or fuels containing
more than 15% ethanol in non-Flex
Fuel Vehicles (FFV).
Please refer to your owner manual
under
“Fuel,” for additional
recommendations, including the use
of TOP TIER Detergent Gasoline.
Additional information can also be
found at: www.toptiergas.com/
index.html.
Damage Due to Impact, Use,
or the Environment
Windshield or glass cracks, chips,
or scratches due to impact are not
covered. Windshield cracks will be
covered for the first 12 months,
regardless of mileage if caused by
defects in material or workmanship.
Lights, lenses, mirrors, paint, grille,
moldings, and trim are not covered
for cracks, chips, scratches, dents,
dings, and punctures or tears as a
result of impact with other objects or
road hazards. In addition, cracks,
chips, scratches, or other damage to the face of a radio or instrument
cluster from impact or foreign
objects are not covered.
Third Party Externally Connected
Electrical Products
This warranty does not apply to
hardware or software of a third party
device that is connected to the
vehicle or its components, even if
integrated or delivered with the
vehicle. GM is not responsible for
the quality or accuracy of any
information, or service accessed
through or from any third party
device or platform. Software
distributed by GM inside or outside
the vehicle (including, but not limited
to system software or applications)
is not covered by this Warranty. GM
does not warrant that connections
to, from or through the vehicle will
be uninterrupted or error-free. Also,
the user should back-up their data
and information frequently. GM is
not responsible for any loss or
damage to data or information made
available in connection with the use
of the vehicle. In addition, this
Warranty does not apply: (a) to

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Buick Limited Warranty and Owner Assistance Information (GMNA-Localiz-
ing-U.S.-10999171) - 2018 - crc - 7/31/17
10 New Vehicle Limited Warranty
consumable parts that are designed
to diminish over time, unless failure
has occurred due to a defect in
materials or workmanship; (b) to
damage caused by use with another
product or service; (c) to damage
caused by a third party device or
service (including upgrades and
expansions), or (d) to obsolescence
or lack of utility due to
incompatibility with future versions
of external hardware or software,
including, but not limited to mobile
devices.
Maintenance
All vehicles require periodic
maintenance. Maintenance
services, such as those detailed in
the owner manual are the owner's
expense. Vehicle lubrication,
cleaning, or polishing are not
covered. Failure of or damage to
components requiring replacement
or repair due to vehicle use, wear,
exposure, or lack of maintenance is
not covered.
Items such as:
.Audio System Cleaning .
Brake Pads/Linings
. Clutch Linings
. Coolants and Fluids
. Filters
. Keyless Entry (or other remote
transmitter/receiver batteries)*
. Limited Slip Rear Axle Service
. Tire Rotation
. Wheel Alignment/Balance**
. Wiper Inserts
are covered up to the first
maintenance inspection period
outlined in the owner manual. Any
replacement at the time of,
or beyond the maintenance
inspection period is considered
maintenance, and is not covered as
part of the New Vehicle Limited
Warranty. The New Vehicle Limited
Warranty only covers components
when replacement or repair of these
components is the result of a defect
in material or workmanship.
* Consumable battery covered up to
12 months only. ** Maintenance items after
7,500 miles.
Extra Expenses
Economic loss or extra expense is
not covered.
Examples include:
.
Inconvenience
. Lodging, meals, or other travel
costs
. Loss of vehicle use
. Payment for loss of time or pay
. State or local taxes required on
warranty repairs
. Storage
Other Terms : This warranty gives
you specific legal rights and you
may also have other rights which
vary from state to state.
GM does not authorize any person
to create for it any other obligation
or liability in connection with these
vehicles. Any implied warranty of
merchantability or fitness for a
particular purpose applicable to
this vehicle is limited in duration

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Buick Limited Warranty and Owner Assistance Information (GMNA-Localiz-
ing-U.S.-10999171) - 2018 - crc - 7/31/17
12 Things to Know About the New Vehicle Limited Warranty
Warranty Repairs–
Component Exchanges
In the interest of customer
satisfaction, GM may offer
exchange service on some vehicle
components. This service is
intended to reduce the amount of
time your vehicle is not available for
use due to repairs. Components
used in exchange are service
replacement parts that may be new,
remanufactured, or refurbished.
Remanufactured parts meet GM
approved service part requirements
and are made from previously used
components in a process that
involves disassembly, inspection,
cleaning, update of software and
replacement of parts as appropriate,
testing and reassembly.
Refurbished parts meet GM
approved service part requirements
and are previously used parts that
are inspected, cleaned, tested, and
repackaged.
All exchange components used
meet GM standards and are
warranted the same as new components. Examples of the types
of components that might be
serviced in this fashion include:
engine and transmission
assemblies, instrument cluster
assemblies, radios, compact disc
players, batteries, and powertrain
control modules.
Warranty Repairs
–Recycled
Materials
Environmental Protection Agency
(EPA) guidelines and GM support
the capture, purification, and reuse
of automotive air conditioning
refrigerant gases and engine
coolant. As a result, any repairs GM
may make to your vehicle may
involve the installation of purified
reclaimed refrigerant and coolant.
Tire Service
Any authorized Buick or tire dealer
for your brand of tires can assist you
with tire service. If, after contacting
one of these dealers, you need
further assistance or you have
questions, contact the Buick
Customer Assistance Center. The toll-free telephone numbers are
listed under
Customer Assistance
Offices 031.
After-Manufacture
“Rustproofing”
Your vehicle was designed and built
to resist corrosion. Application of
additional rust-inhibiting materials is
neither necessary nor required
under the Sheet Metal Coverage.
Buick makes no recommendations
concerning the usefulness or value
of such products.
Application of after-manufacture
rustproofing products may create an
environment which reduces the
corrosion resistance built into your
vehicle. Repairs to correct damage
caused by such applications are not
covered under your New Vehicle
Limited Warranty.
Paint, Trim, and Appearance
Items
Defects in paint, trim, upholstery,
or other appearance items are
normally corrected during new
vehicle preparation. If you find any

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