2018 AUDI A4 phone

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Troubleshooting
Applies to: vehicles with telephone
Problem
Pairing
the cell phone to the MMI
failed.
After pai ring,
not all contact s/no
contacts
are loaded in the MMI.
Certa in
telephone functions are
gr ayed out o r not avai lab le.
Some
telephone function s are
switched off o r not avai lab le, even
tho ugh t he cell phone is support -
ed .
Telephone
Solution
Check if the requirements for pai ring a ce ll phone have been met
c::;,page 175.
Or: check if you accidentally declined the pairing setup PIN on
your cell phone . If necessary, repeat the pairing process
c::;, page 17 5.
Avoid using special c haracters in names .
Avoid using contact groups on your cell phone.
The te lephone funct ions depend o n the cell phone service p rovider
and the cell p hone you are using. Yo u ca n ob tain more info rma-
tion from your cell phone se rvice provide r, in your cell phone user
g ui de or in the database for mob ile dev ices at
www.audiusa.com /
bluetooth .
On corporate phones, some Bluetooth setti ngs may not be com-
patib le or the ce ll phone Bluetooth f unct ion may be deactivated.
You c an obtai n more informa tion from yo ur system adm inistrator.
187

.. Enter your myAudi user data. Or : enter your
eight-digit myAudi PIN .
.. Confirm your entry with OK.
Then yo u can open your persona l sett ings from
your my Audi account in your vehicle .
(D Tips
You can receive your my Audi P IN if you have
set up a myA udi account. For addi tional in for ­
mat io n, see
www.audiu sa.com /myaudi.
Opening Audi connect
(Infotainment)
Applies to vehicles with Audi connect (Infotainment)
F ig. 184 Aud i co nn ect (Infot ainmen t) home page
.. Select : the I MENU ! button> Audi connect .
.. If necessary, confirm the note displayed with
Accept .
A list of all of the ava ilable Audi connect Infotain­
ment services is shown in the Infotainment sys­
tem disp lay
c::;, fig. 184 .
You can a lso filter the Audi connect Infotainment
services by category:
.. Select : I MENU I button > Audi connect > left
contro l button> for example,
Na vig ation for
the Audi connect Infotainment services in the
navigation me nu
r::!) page 192.
Audi connect
Infotainment services
Basic functions
App lies to vehicles with Audi connect (Infotainment)
~ If available, funct ions specific to certa in services
~ "' are in the selection menu of that particular Aud i ...... N ~ 0 0
~ 1> Not availab le in all la n guag es.
Audi conne ct (Inf otainment )
connect Infotainment service r=!)page 157. The
basic functions are in the corresponding options
menu:
.. Sele ct: !MENU I button> Audi con nect > desired
Audi connect Infotainment service>
right con­
trol button .
Depend ing on the Audi co nnect Infota inment
se rvice sele cted, the following basic f unct ions are
available :
Save as prev iew*
Yo u can save every Audi connec t Infotainmen t
se rvice as a preview a nd d isplay it on the Audi
connect (I nfota inme nt) home
scr een @
r=!)page 189, fig . 184 .
Show on map
You can show selected contents on the map and use them fo r route g uidance.
Login
See c::;, page 188 , Logging in to myAudi in the vehi­
cle .
Read out1l
You can allow the MMI to read out t he se lected
contents .
Calling*
If a phone number was assigned to an entry , you
can call the number, for examp le to reserve tick­
ets.
Start route guidance
If a c ity was added to an ent ry, such as for City
Event s,
you can use it as a nav igation dest ina­
t io n. Rou te g uidance sta rts immed iate ly .
Change search area
The set search area can be changed at any time .
Additional information on search areas can be
fo und
under ¢ page 207 .
189

Audi connect (Infotainment)
You must have connected your vehicle with
myAudi
¢ page 188.
.,. Se lect: I MENU I button> Audi connect> Twitter
> left contro l button > desired function (for ex­
amp le,
Trends ).
The following categories can be selected in the
Twitter menu:
- My tweets : News Feed and the Tweets you have
posted are listed.
- Home: the Tweets for everyone you follow are
displayed .
-Trends: topics on Twitter that are currently
popular within a country .
Different functions are available depending on
the Twitter category you have selected:
- New tweet : you can post a new tweet using
pre-made templates or using myAudi tem­
plates that you have created yourself.
- Refresh : the selected Twitter function is re­
freshed.
- Favorite: set a Tweet as favorite to show you
liked it.
-Retweet : you can quote a Tweet to share it with
others.
(D Tips
- Other settings such as account, language,
Tweet security and location settings
cannot
be changed in the MMI. These changes must
be made on the Twitter website.
- You can only connect
one Twitter account
with your myAudi account.
- Audi connect (Infotainment) makes it possi­
ble to access Tw itter . Permanent avai lability
cannot be guaranteed, because that de­
pends on Twitter.
Travel (travel guide)
Ap plies to veh icles with Audi co nnect (Infotainment)
You can use the Audi MMI connect opp to store
points of interest on your mobile device (such as
a smartphone) and then use them for route
guidance in the
MMI.
Requirement:
192
The Audi MMI connect app must be installed and
open on your mobi le device .
You must be logged into your myAudi account in
the
Audi MMI connect app and you must have se­
l ected your vehicle.
The Wi-Fi function on your mobile device and on
the
MMI must be switched on.
The
MMI must be connected to the network .
"'Press: !MENU ! button> Audi connect> left con-
trol button >
Information category > Travel.
After opening the travel guide, trave l tips in your
area wi ll be displayed including current ratings as
well as the corresponding category .
"' Press the left control button to change the cat­
egory (such as bars nearby).
A WARNING
-
-It is o nly safe to use tablets, laptops, mo­
bi le devices and other similar devices when
the vehicle is stationary because, like all
loose objects, they could be thrown around
the inside of the vehicle in a crash and cause
serious injuries. Store these types of devices
secure ly while driving.
- Do not use any wire less devices on the front
seats within range of the airbags while driv­
ing. Also read the warnings in the chapter
¢ page 275, Front airbags .
Q) Note
Always fo llow the information found in ¢@ in
Wi-Fi hotspot on page 194.
(D Tips
Units of measurement, language settings and
time are shown in the Infotainment system
display based on how they were set in the
MMI system settings ¢ page 248.
Audi connect (Infotainment) in navigation
App lies to : vehicles wit h a navigation system and Audi co n·
nec t (In fo ta inm ent)
... Select: !MENUI button> Audi connect > left
control button >
Navigation .

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The follow ing Audi connect In fota inment services
are current ly available:
- Naviga tion wi th
online map view an d Street
View ¢ page 216.
-Point of Interest (POI) online search with
voi ce re cognition
(such as res taur ants): plan
rou te g uidance using t he M MI con trol panel
¢ page 208 and the voice recognition system
¢ page 168 .
-Set up des tina tions i n your M MI using yo ur
myAudi account or online map view
¢page 216 .
-Online traffic information : receive up-to -the ­
minute traffic info rmation about accidents,
road constr uction and other incidents
¢ page 220.
- Map update : import navigation map updates
directly to yo ur vehicle using an SD ca rd or as
an on line
update ¢ page 218.
(D Tips
-Fo r the map update A udi connect Infotain ­
ment service via SD card, check the current
software vers ion in your vehicle and t hen
check
www .audiusa.com/myaudi to see if a
newe r version is ava ilable. You can a lso have
t h e new navigation da ta insta lled by an Audi
dealer , w hich can be done for an add itio nal
c ha rge.
- Y ou can also find addi tiona l info rmation
abo ut the
map update onl ine a t
www.audiusa .com/myaudi .
Audi connect (Infotainment) on the phone
Applies to vehicles with Audi connect (Infotainment)
~ Se lect : I MENU I button > Audi connect > left
contro l button >
Communication .
The follow ing A udi con nect In fot ainm ent service s
a re cu rrent ly availab le:
- Stor ing contacts on yo ur computer using yo ur
myAudi Account and load ing the con ta cts in to
t h e M MI
direct ory ¢ page 185.
Audi connect (Infotainment)
Audi connect (Infotainment) in Media
menu
Applies to vehicles with Audi connect {Infota inment}
~ Sele ct : iME NUI button> Audi connect > right
control button >
Entertainment.
- Online media and Internet radio :
offers acce ss
t o d ifferent online media se rvices as well as I n­
ternet radio an d ope ration th ro u gh the MMI us ­
ing the
Audi MMI connect app ¢ page 232.
Applies to: vehicles with Wi·Fi audio player
- Wi-Fi audio player : you can access the med ia
cen ter through a Wi-Fi connec ted med ia p layer
(su ch as a smartp hone)
¢ page 231.
_&. WARNING
It is only safe to use table ts, l aptops , m obile
d evi ces and other simila r devices whe n the ve­
hicl e is stationary beca use, like a ll loose ob ­
j ects, they could be thrown aroun d the inside
of the vehicle in a crash an d cause serious in­
jur ies. Store these types of devices sec urely
while driv ing .
(D Note
Always fo llow the information fo und in ¢ 0 in
Wi-Fi hotspot on page 194 .
(D Tips
-Also see the cha pter ¢ page 195, Audi con ­
nect (Infotainment) general information .
- For more in forma tion on the Wi -Fi a ud io
p layer a nd sup ported devices, contact an
authorized A udi dealer or authorized Audi
Service Facility.
Additional options
Applies to vehicles with Audi connect (Infotainment}
~ Select: ! M EN UI button> Audi connect > right
cont rol button .
The following options a re available in the Aud i
connect Infota inment serv ices overv iew :
Log in*
See ¢ page 188, Logging into myAudi in the vehi -
de. ~
193

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Configuring the data
connection
Applies to vehicles with Aud i connect (Infotainment)
The data connection for Audi connect Infotain·
ment services is pre-configured at the factory .
However , if a configuration should be necessary,
you can adjust the following settings .
.,. Select: I MENU I button > right control button>
Connection manager .
.,. Select: right control button > Online settings>
Data connection settings .
Using the Data connection settings menu, you
can set when an Internet connection should be
made . T he Internet connect ion disconnects auto­
matica lly on ce the requested Audi connect Info­
tainment service no longer requires any data.
The fol low ing settings can be selected:
Audi connect (MMI)
With the Audi connect (MMI) f unction, you can
Allow or Deny the use of Audi connect Infotain ·
ment services if the connection is set to No re·
quest or With request .
Wi-Fi devices*
Using the Wi-Fi devices function, you can Allow
or Deny a connection to the In ternet.
A WARNING
-As the driver, do not allow usage of the Wi­
Fi hotspot to distract you from driving, as
this could increase the risk of an accident.
-It is only safe to use tablets, laptops, mo·
bile devices and other s imilar dev ices when
the vehicle is stationary because, like all
loose objects, they could be thrown around
the inside of the vehicle in a crash and cause
serious injuries . Store these types of devices
securely whi le driving.
-Do not use any wireless devices on the front
seats within range of the airbags while driv·
ing. Also read the warnings in the chapter
t::> page 275, Front airbags.
Audi connect (Infotainment)
(D Note
Always fo llow the information found in ~0 in
Wi-Fi hotspot on page 194.
Audi connect (Infotainment) general
information
Audi connect Infotainment services
Applies to vehicles wit h Aud i connect (Infota inment)
@ Tips
-You can only use services supported by Aud i
connect (Infotainment) if you have the
op·
tional MMI Navigation plus equipment w ith
MMI touch* and Audi connect (Infotain­
ment).
-Use of the L TE* mobile network standard is
not available in every country. Contact an
authorized Audi dealer or authorized Audi
Service Facility or your cell phone service
provider for additional information.
-Usage of Audi connect Infotainment serv­
ices depends on the ava ilability of services
through third party providers.
-Audi connect Infotainment services are only
availab le within the cell phone network cov­
erage from your cell phone service provider.
-Audi connect Infotainment services are
available in the USA. Audi connect Infotain·
ment services are currently not availab le in
Canada or in Mexico.
- Also read the information in the chapter
t::> page 175, Telephone.
- Availability, scope, providers, screen display
and costs of services may vary depending on
the country, model, model year, end device
and rates. For add itional information, v is it
www.audiusa.com .
-An initial registration/activation on the
myAudi platform at
www.audiusa.com/
myaudi
is requ ired to use individual serv­
ices . You can contact an authorized Audi
dealer or Aud i connect (Infotainment) cus­
tomer service at (87 7) SOS-AUDI (2834) to
195

Audi connect (Infotainment)
receive information on options for expand­
ing your usage and any costs that may re­
sult.
- The Audi connect Infotainment services are
a Wi-Fi/Internet-based system . If the sys­
tem does not function correctly even
though all of the requirements are met, please try again later or contact Audi con­
nect customer service at 877-505-AUDI
(2834).
- For detailed information on Audi connect
(Infotainment) and the Terms of Use, refer
to
www.audiusa.com .
Data protection
App lies to veh icles with Audi connect (Infotainment)
(D Tips
- You can find additional information in your
MMI in the options menu for the selected
Audi connect Infotainment service and also
on line at
www.audiusa.com.
- Your privacy is important to us.
-AUDI AG collects, processes, shares
and
transmits your personal information in ac­
cordance with legal regulations in order to
ensure proper function and availability of
the individual Audi connect Infotainment
services. You can view the complete, current
and valid Audi connect data protection poli­
cy in your MMI. The myAudi platform is
available for to you to activate additional
Audi connect Infotainment services and to
transfer data to your vehicle, among other
services. A one-time registration is required
to establish a connection to your vehicle.
For this purpose, AUDI AG collects, process­
es, transmits and uses your required per­
sonal information as required for you to use
the services provided by AUDI AG. Your in­
formation is not distributed to third parties .
Using your cell phone with your myAudi
196
platform allows you to transmit data for
your Audi connect Infotainment services
functions to your vehicle and you can allow
specific vehicle data to be transmitted from
your vehicle.
- By activating special information services
that are part of your Audi connect portfolio,
you can use these functions directly in your
vehicle by entering data to confirm your identity (to use social networks, for exam­
ple) . To do this, the identification informa­
tion you provided is forwarded with the re­
quest to the respective service provider.
T hen you can access your personal content
using a secure connection. This content is
displayed in the vehicle for your use. Your
personal content is not stored within Audi
AG. The necessary connection information is processed and used for providing services
and the proper function of the services in
accordance with applicable legal guidelines.
- You can find additional information in your MMI in the options menu for the selected
Audi connect Infotainment service and also
online at
www.audiusa.com.
- By providing Audi connect Infotainment
services, Audi of America is authorized to
collect , process, transmit and transfer infor­
mation about you and your vehicle. Addi­
tional information can also be found in your
MMI in the options menu for the selected
Audi connect Infotainment service.
- Information on our data protection meas­ ures in conjunction with the mobile Audi
connect (Infotainment) application can be
found in the application's privacy policy. For additional information about the
www.audiusa.com/myaudi website or oth­
er applications, websites or online services
connected to Audi, visit
www.audiusa.com/
privacy .

Audi connect vehicle control
Audi connect vehicle
control
Introduction
Applies to veh icles with Audi co nnect vehicle control
With the Audi connect vehicle control services 1>,
you can access various information or use individ­
ual functions in the
Audi MMI connect app or in
myAudi .
Audi connect vehicle control includes the follow­
ing services:
- Remote locking and unlocking ¢
page 199.
-Vehicle status report <:!>page 199 .
-Parking location o page 199.
-Geofencing Alert r::!> page 200.
-Speed Alert o page 200 .
-Valet Alert o page 200 .
- Stolen Vehicle Locator o page 200.
-Online Audi service request o page 200.
(D Tips
-Accessing specific data or controlling func­
tions remote ly depends on the charge level
of the vehicle battery. Therefore, these
funct ions only have limited availability after
switching off the ignit ion.
- The services are provided through a SIM
card installed in the vehicle. The cost of the
call and data connections is included in the
price for the services . Services are provided
assuming that the cell phone network re­
quired for the installed S IM card is funct ion­
in g and ready to operate. The available serv­
ic es set by Aud i AG are only available within
the cell phone network coverage area for
the cell phone service provider selected by
Audi AG .
- You can also find more information on Audi
connect on line at www .audiusa .com .
ll In pr ep aratio n at t he tim e of p rinting. The ava ilab ilit y o f
the serv ice s offe re d depends on th e co untry and may
c han ge ove r tim e.
198
Setup
Applies to vehicles w it h Aud i connect vehicle control
To use Audi connect vehicle control services l),
please note the fo llowing :
Creating and verifying a user account
""Create an account at www.audiusa.com/myaudi
and verify it.
Setting a key user in the vehicle
Requirements : the ignit ion must be switched on .
Anothe r key user must not be set in the veh icle .
If necessary, reset the key user ¢
page 199.
""Select in the Infotainment system: IMENU ! but-
ton >
Audi connect > if necessary, Display
available functions >
right control button>
Audi connect user management > Key user >
Set key user .
"" Enter the user name for your ve rified account
and enter the IO-digit vehicle code. You can rub
the key tag for your remote control key to re­
veal the vehicle code
r::!> page 38.
"" Select and confirm Log in .
You can now use the veh icle control services
through the
Audi MMI connect app or through
www.audiusa.com/myaudi .
Using vehicle control services in the Audi
MMI connect app
Requirement: your mobile devices must be com­
patible.
"" Insta ll and start the
Audi MMI connect app on
your mobi le device .
"" Log in to the
Audi MMI connect app using your
user name and Audi online password and select
your vehicle .
(D Tips
-Store the vehicle code in a secure place. It
may be necessary to re-enter the vehicle
code.

Emergency call
Emergency call
Introduction
The following functions may be available depend ­
ing on the vehicle and the market.
- Emergency call
¢page 202.
- Online roadside assistance Q page 203 .
(D Tips
-The services are provided through a SIM
card installed in the vehicle. The cost of the
call and data connections is included in the
price for the services. Services are provided
assuming that the cell phone network re­
quired for the installed SIM card is function­
ing and ready to operate. The available serv­
ices set by Audi AG are only available within
the cell phone network coverage area for
the cell phone service provider selected by
Audi AG.
- You can find what data will be transferred
at www.aud iusa.com.
- These services cannot be deactivated using
the settings in the Infotainment system .
Emergency call
Description
Applies to: vehicles with emergency call function
You can request help when in an emergency or
dangerous situation using the emergency call
function
l) _ An emergency call is a combination
of data transmission and a phone call. The data
transmission from your vehicle forwards impor­
tant information, such as the vehicle and position
data, to the emergency call center.
1l The avai lability of the serv ices o ffere d de pen ds on t he
c oun try a nd may chang e ove r tim e.
202
Making an emergency call
Applies to: vehicles with emergency call function
The emergency call can be made two different
ways .
Fig. 187 Front headli ner: cover for the e mergency cal l but­
ton
Requirement: the LED @must be green when
the service is available. The service is not ava ila ­
ble when the LED is red .
Manual emergency call
Requirement: the ignition must be switched on.
.. Tap the cover@¢ fig. 187 to open it .
.. Press the emergency call button. The LED@
blinks green and the emergency call is started.
.. If you press the emergency call button by mis­
take, then press it again immediate ly. The
emergency call is canceled .
Automatic emergency call
The vehicle electrical system initiates an auto­
matic emergency call under certain circumstan­
ces, for example if an airbag deploys. The LED in
the emergency call button @blinks green . The
emergency call is made . Th is cannot be canceled.
(D Tips
If the emergency call is canceled due to a
poor connection, then the system automati­
cally tries to connect again .