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Sending an appointment request
1.Open the Car status app in the center dis-
play's App view.
2. Tap
Appointments.
3. Under
Appointments, tap Request
appoint..
4. Check that your
Volvo ID is correct.
5. Check that the correct preferred retailer is listed. If you prefer, simply tap the button to initiate a call to the retailer.
6. Tap
Send appointment request. Your
request and vehicle data will be sent to your retailer through the vehicle's Internet con-nection.
> Volvo will send a booking invitation to your email address with a link to your preferred workshop's On-Line Service Scheduler.
7. Open the email and click the link to book your workshop appointment at a convenienttime with your preferred service advisor. Addany additional preferences and free text toyour booking. 8. When you have submitted your workshop
booking, your appointment will be confirmedonline directly by email. The booking informa- tion will also appear in the
Car status app in
the center display after a period of time as well as in your My Volvo personal website,where you can make changes to yourappointment at any time.
9. Several days prior to your appointment, you will receive a reminder via email from yourretailer. A notification will also appear on thecenter display one day prior to the appoint-ment. You can set the interval for otherreminders (e.g., two days, three days) at yourMy Volvo personal website.
10. On the day of your appointment, a reminder will appear again on the center display andthe retailer's address can be set in your navi-gation system if you require directions to theworkshop.
Sending vehicle-related information
Information about the vehicle can be sent at any time using its Internet connection. Using this function does not send a workshop
appointment request to your retailer ; only
vehicle data will be transmitted to Volvo. This vehicle data can be accessed by any retailer ifyou call the retailer and provide your VehicleIdentification Number (VIN).
1. Open the Car status app in the center dis-
play's App view.
2. Tap
Appointments.
3. Under
Appointments, tap Send vehicle
data.
> A message confirming that vehicle infor- mation has been sent via the Internet connection will appear on the center dis-play. Transmission of the vehicle informa-tion can be cancelled at any time by tap-ping the X in the activity indicator.
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Viewing workshop information
1.Open the Car status app in the center dis-
play's App view.
2. Tap
Appointments.
3. Under
Appointments, tap Workshop
information.
> A window with retailer information will appear.
4. If you prefer, call the retailer, or select an address or GPS coordinates to activate the navigation system.
Appointments and vehicle informationWhen you make an appointment or send vehicleinformation from your vehicle, this information will be sent using the Internet connection 2
. Informa-
tion about the vehicle includes:
• service requirements
• time since service was last performed
• function status
• fluid levels •
mileage (odometer reading)
• VIN (Vehicle Identification Number)
• The vehicle's software version
• Diagnostic information
Related information
•Internet connected vehicle (p. 458)
• Volvo ID (p. 32)
Wi-Fi connection to a workshop The time a vehicle is in a workshop for service or repairs can be reduced by transmitting trouble-shooting information as soon as the car reachesthe workshop. This is done most conveniently by selecting
Automatically connect when I arrive in the
center display's Settings menu.
Each time the vehicle slows down to a sufficiently low speed, it begins searching for a Wi-Fi net-work. If an authorized Volvo network (at a retaileror workshop) is found, a message will be dis-played or a pop-up window will open in the cen-ter display (this applies to manual connections,see the section "Manually connecting to a work-shop" below).
2 There will be a slight charge for sending this information via the vehicle's Internet connection, depending on your service plan.
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Automatically connecting to a workshop
Without driver confirmation
This is the most convenient way to transmit trou- ble-shooting data. The driver does not need toconfirm that the vehicle will establish a connec-tion. If the vehicle stops at a workshop and the engine is switched off using the start knob, a messagewill appear above the status bar in the center dis-play. The vehicle will be automatically connectedwhen the driver's door is opened if the driver does not tap the
Cancel button in the message.
To help prevent the driver from being disturbed by unwanted requests to connect (e.g., if thevehicle is often parked near a workshop with anauthorized Volvo network), the vehicle will switchto manual connection if the driver cancels a con-nection request twice within 5 days.
With driver confirmation
With this alternative, the driver must confirm a connection. If the vehicle stops at a workshop and the engine is switched off using the start knob, a pop-upwindow will open in the center display. The vehi-cle will be automatically connected when the driv- er's door is opened if the driver taps
Connect in
the pop-up window. If the driver does nothing or taps the pop-up window's
Abort button, no
attempt will be made to establish a connection.
NOTE
To help prevent the driver from being distur- bed by unwanted requests to connect (e.g., ifthe vehicle is often parked near a workshopwith an authorized Volvo network), the vehiclewill switch to manual connection if the drivercancels a connection request twice within5 days.
Manually connecting to a workshopManual connections are handled by the service technician.
Changing the way a connection is madeThe type of connection (manual or automatic)can be changed in the center display's Settingsmenu.
1. Pull down the center display's Top view and
tap
Settings.
2. Tap
CommunicationVolvo Service
Networks.
3. Select
Automatically connect when I
arrive, Ask before connecting or Never
connect and never ask (manual connec-
tions).
Related information
• Internet connected vehicle (p. 458)
• Settings view (p. 113)
Climate system service
Service and repairs on the air conditioning sys- tem should only be done by a trained and quali-fied Volvo service technician.
Troubleshooting and repairsThe air conditioning system contains a floures- cent tracer substance. Ultraviolet light is used tosearch for leaks in the system.
Refrigerant R134a
WARNING
The air conditioning system contains the refrigerant R134a under pressure. Serviceand repairs on the system should only bedone by a trained and qualified Volvo servicetechnician.
Related information
• Climate control system (p. 186)
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Start battery
The vehicle's electrical system is single pole and uses the body and engine block as conductors. The start (main) battery is used to power electri- cal components and systems. However, thehybrid battery is used to start the gasolineengine. The start battery should only be replaced by a trained and qualified Volvo service technician.
The start battery is an Absorbed Glass Mat (AGM) 12-volt battery that is dimensioned foruse in vehicles to support electrical systems andfunctions and regenerative charging. The service life of a battery is affected by factors such as driving conditions/style, the number ofstarts, climate, etc. Extreme cold may also furtherdecrease the battery
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CAUTION
•The infotainment system's energy-saving feature may not function correctly or atall, and/or a message may be displayed ifa battery charger or jumper cables arenot connected properly.
• The negative terminal on the battery must never
be used to connect a jumper cable
or a battery charger. Only the ground point on the chassis may be used.
NOTE
• The service life of the start battery is shortened if it becomes dischargedrepeatedly.
• The service life of the start battery isaffected by factors such as driving condi-tions and climate. Extreme cold may alsofurther decrease the battery's startcapacity.
• Because the battery
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WARNING
In certain models, the battery is held in place by a strap. Ensure that this strap is alwayssecurely fastened and pulled taut.
• When replacing the start battery an Absorbed Glass Mat (AGM) must be used.
• When replacing the start battery, a new bat-tery with the same specifications and dimen-sions must be used. The battery should onlybe replaced by a trained and qualified Volvoservice technician.
Related information
•
Jump starting (p. 382)
• Hybrid battery (p. 508)
• Charging the hybrid battery (p. 403)
• Battery symbols (p. 509)
Hybrid battery
The vehicle's electric motor is powered by a rechargeable, maintenance-free, lithium-ionhybrid battery.
The vehicle cannot be started if the hybrid battery is completely discharged.
WARNING
The vehicle's hybrid battery may only be serv- iced or replaced by a trained and qualifiedVolvo service technician.
Battery coolantThe hybrid battery's cooling system has its own expansion tank.
Filling the hybrid battery's cooling system should only be done by a trained and qualified Volvoservice technician.
Related information
• Charging the hybrid battery (p. 403)
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Battery symbols
There are information and warning symbols on the battery.
Wear protective goggles.
See the owner's manual for additional information.
Keep batteries away from children.
Batteries contain corrosive acid.
Avoid smoking, open flames, and/or sparks.
Risk of explosion
Recycle properly
NOTE
A used battery should be disposed of in an environmentally responsible manner. Consultyour Volvo retailer or take the battery to arecycling station.
Related information
• Start battery (p. 506)
Fuses The fuses help protect the vehicle's electrical components from overloading or short circuits.
WARNING
Never use metal objects or fuses with higher amperage than those stated on the lists offuses. Doing so could seriously damage oroverload the vehicle's electrical system. Orange wires may only be handled by trained and authorized Volvo service technicians orlicensed electricians. A number of component in the vehicle used high voltage electrical current and can be verydangerous to touch. Do not touch any components that are not clearly described in this owner's information.
If an electrical component fails to function, this may be due to a blown fuse. If the same fuseblows repeatedly, this indicates a problem withthe component, which should be inspected by atrained and qualified Volvo service technician.
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Location of the fuseboxes
Engine compartment
Under the glove compartment
Cargo compartment
Related information
•Replacing fuses (p. 510)
• Fuses in the cargo compartment (p. 520)
• Fuses in the engine compartment (p. 511)
• Fuses in the passenger compartment (p. 516)
Replacing fuses The fuses help protect the vehicle's electrical components from overloading or short circuits.
Fuse replacement1. See the list of fuse boxes for their locations.
2. Pull the fuse straight out and examine it from
the side to see if the curved metal wire in the fuse is intact.
3. If the wire is broken, insert a new fuse of the same color and amperage (written on thefuse).
WARNING
Never use metal objects or fuses with higher amperage than those stated on the followingpages. Doing so could seriously damage oroverload the vehicle's electrical system.
Related information
• Fuses (p. 509)
• Fuses in the cargo compartment (p. 520)
• Fuses in the engine compartment (p. 511)
• Fuses in the passenger compartment (p. 516)