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MAINTENANCE AND SERVICING
502
Booking service and repairs Connected Service Booking (CSB) makes it possible to use the vehicle's Internet connectionto set up a time for service, maintenance and/orrepairs.
The information is handled through the Car
status app, which can be opened from the cen-
ter display's App view. Information about your vehicle is sent to your retailer and you can book your workshop appoint-ment directly in your retailer's workshop planningsystem using the Volvo On-Line Service Schedu-ler with your smart phone. The system will alsosend a reminder as the appointment approachesand the Sensus Navigation system will providedirections to the workshop if necessary. This feature makes it convenient to book a work- shop appointment directly from your vehicle.Vehicle-related information is sent to yourretailer, who prepares your visit to the workshop.After you have requested a workshop appoint-ment, your retailer will send you an email includ-ing a link enabling you to connect directly to yourretailer's booking system, where you can bookthe appointment at a convenient time. Informationabout your retailer is also available in the vehicleso that you can contact the retailer/workshop at any time using the
Call my retailer menu option.
NOTE
My Volvo can be found by going to www.vol- vocars.com and selecting the United States orCanada.
Before the service can be used
Volvo ID
• The owner (primary driver) must create or have a Volvo ID (see the article "Volvo ID").
• You must enter your Volvo ID (your emailaddress) in the vehicle as explained in thearticle "Volvo ID". If you have already regis-tered a Volvo ID, use the same email addressthat you used to create the Volvo ID.
Changing a
Volvo ID email address
If you would like to register a different email address, open the Volvo ID app in the center dis- play's App view and tap
Change Volvo ID. Fol-
low the instructions provided. See also the article "Volvo ID" for additional information.
Selecting a Volvo retailer on the My Volvo
website
By default, the retailer where you purchased your vehicle will be your preferred retailer/Volvoauthorized workshop who will perform serviceand repairs on your vehicle. To change the pre-ferred retailer, go to your personalized My Volvowebsite.
Prerequisites for booking service from the vehicle
In order to request an appointment from the vehi- cle:
• The engine must be running
• The vehicle must be connected to the Inter-net (see the article "Internet connected vehi-cle")
Using the serviceWhen it is time for service or in certain cases ifrepairs are necessary, a message will appear inthe instrument panel and in the center display.This message is triggered by: • the amount of time that has elapsed since the last service
• the number of hours the engine has runsince the last service
• mileage since the last service.
• Specific alerts or fault codes in the vehicle
Booking service or repairs
Submit a booking request whenever you need a workshop appointment or when a messageregarding the need for service or repairs hasbeen displayed in the instrument panel and in thecenter display. This can be done directly from thevehicle as follows or alternatively by using the MyVolvo personal website booking tab.
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Viewing workshop information
1.Open the Car status app in the center dis-
play's App view.
2. Tap
Appointments.
3. Under
Appointments, tap Workshop
information.
> A window with retailer information will appear.
4. If you prefer, call the retailer, or select an address or GPS coordinates to activate the navigation system.
Appointments and vehicle informationWhen you make an appointment or send vehicleinformation from your vehicle, this information will be sent using the Internet connection 2
. Informa-
tion about the vehicle includes:
• service requirements
• time since service was last performed
• function status
• fluid levels •
mileage (odometer reading)
• VIN (Vehicle Identification Number)
• The vehicle's software version
• Diagnostic information
Related information
•Internet connected vehicle (p. 458)
• Volvo ID (p. 32)
Wi-Fi connection to a workshop The time a vehicle is in a workshop for service or repairs can be reduced by transmitting trouble-shooting information as soon as the car reachesthe workshop. This is done most conveniently by selecting
Automatically connect when I arrive in the
center display's Settings menu.
Each time the vehicle slows down to a sufficiently low speed, it begins searching for a Wi-Fi net-work. If an authorized Volvo network (at a retaileror workshop) is found, a message will be dis-played or a pop-up window will open in the cen-ter display (this applies to manual connections,see the section "Manually connecting to a work-shop" below).
2 There will be a slight charge for sending this information via the vehicle's Internet connection, depending on your service plan.
Page 572 of 580

INDEX
570
J
Jack 482location of 482, 483
Jump starting 378, 382
K
Key remote 181, 235
Key blade 239, 251
Keys 238
L
Labels list of 553
location of 553
Laminated panoramic roof 108, 109
Lane Keeping Aid 336, 339 settings 338
LATCH anchors 89
Leather care 544
Lighting panel 143
Load anchoring eyelets 224
Loading the vehicle 216, 478
Locking 241, 243
Locks and alarm 232
Low beam bulb, replacing 527
Low beams 146, 147
Low Speed Control 367
M
Maintenance 498 hoisting the vehicle 531
performed by the owner 498
Malfunction indicator light 131
Manual front seat adjustment 166
Media player 445, 446 compatible file formats 457
Media player (infotainment system) 452Menus instrument panel 154, 156, 157, 160
Mirrors defroster 204
power door 106
retractable 106
Mirrors, rearview mirror 112
Modem 464Motor oil checking 535, 536
MP3 files 457
Multifunctional front seats 169, 170
MY CAR 113, 114
N
Navigation systemvoice commands 127
Net cargo 221
O
Occupant safety 60
Occupant weight sensor 73
Octane recommendations 379
Odometer 99Oilchecking 535, 536
Oil quality 562
On-board diagnostics 498
On-board Diagnostic socket 26
On Call Roadside Assistance 14
Opening the hood 533
Option/accessory 53