
AUDIO AND MEDIA
480
Terms and conditions for services and Customer Privacy Policy
Read the terms and conditions for services and the Customer Privacy Policy atsupport.volvocars.com.
Terms & Conditions for ServicesVolvo is committed to offering you the absolute best services to ensure that it is as safe, comfort-able and pleasant as possible for you to driveyour Volvo. Volvo offers a wide range of services,from assistance in emergency situations to navi-gation in various infotainment services. Read these terms and conditions ("Service Terms and Conditions") carefully before using the serv-ices - support.volvocars.com.
Customer Privacy PolicyThis policy applies for the processing of customerdata and personal data. The purpose of the policyis to provide our existing, previous and prospec-tive customers with a general understanding of: • The circumstances in which we gather and process your personal data.
• The types of personal data we gather.
• The reasons we gather your personal data.
• How we handle your personal data.
This policy can be read in its entirety atsupport.volvocars.com.
Related information
• License agreement for audio and media(p. 470)
• License agreement for the driver display(p. 99)
• Type approval for radar units (p. 323)

WHEELS AND TYRES
484
Tread wear indicators on the tyres Tread wear indicators show the status of the tyre's tread depth.
A tread wear indicator is a narrow elevation across the longitudinal grooves of the tyre's treadpattern. On the side of the tyre are the lettersTWI (Tread Wear Indicator). When the tyre's treaddepth is down to 1.6 mm, the tread will be level inheight with the tread wear indicators. Change tonew tyres as soon as possible. Remember thattyres with little tread depth provide very poor gripin rain and snow.
Related information
•Tyres (p. 482)
Checking the tyre pressures Tyres with the correct air pressure increase driv- ing safety, save fuel and extend the service life ofthe tyres.
Tyre pressure decreases over time, this is a natu- ral phenomenon. Tyre pressure also variesdepending on ambient temperature. Inadequatetyre pressure increases fuel consumption, short-ens tyre lifespan and impairs the car's drivingcharacteristics. Driving on tyres with tyre pressurethat is too low could result in the tyres overheat-ing and being damaged. Tyre pressure affectstravelling comfort, road noise and driving charac-teristics.
Recommended tyre pressure
The tyre pressure label on the driver's side door pillar (between frame and rear door) shows which pressures the tyres should have at different loadsand speed conditions.
Improved fuel economy with ECO pressure
For a light load (max. 3 people) and a speed of up to 160 km/h (100 mph), the ECO pressurescan be chosen for optimum fuel economy. How-ever, the lower comfort pressures are recom-mended instead if optimum noise and travellingcomfort are desired.
Checking the air pressure1. Check the tyre pressures monthly. Carry out
the check on cold tyres, which means thatthe tyres should have the same temperatureas the outside temperature. After several fewkilometres of driving, the tyres warm up andthe pressure increases.
2. If necessary, inflate so that the air pressure corresponds with the approved tyre pressurein accordance with the tyre pressure label.
NOTE
• After a tyre has been inflated, always refit the dust cap in order to avoid damage tothe valve from gravel, dirt, etc.
• Only use plastic dust caps. Metal dustcaps can rust and become difficult tounscrew.

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WHEELS AND TYRES
* Option/accessory.
486
General information on the tyre monitoring system
In the information below, the tyre monitoring sys- tem is referred to generically as TPMS. Each tyre, including the spare tyre *, should be
checked once a month. When checking, the tyre should be cold and have the air pressure recom-mended by the car manufacturer specified on thetyre pressure label or in the tyre pressure table. Ifthe car has tyres of a different size than that rec-ommended by the manufacturer, find out whatthe correct air pressure level is for these. As an extra safety feature, the car is equipped with a tyre pressure monitoring system (TPMS),which shows when the air pressure in one ormore tyres is too low. When the indicator symbolfor low air pressure is lit, stop and check the tyresas soon as possible and inflate to the correct airpressure. Driving with tyres that have tyre pressure that is too low may cause the tyre to overheat, whichcan cause a puncture. Low tyre pressure alsoreduces fuel efficiency as well as tyre service life,and can affect car handling and stopping ability.Note that TPMS does not replace regular tyremaintenance. It is the driver's responsibility tomaintain correct tyre pressure, even if the limit forlow tyre pressure has not been reached so thatthe indicator symbol illuminates. The car is also equipped with a TPMS system fault indicator, which indicates when the system is not functioning correctly. The TPMS systemfault indicator is combined with the indicator sym-bol for low tyre pressure. When the systemdetects a fault, the symbol in the driver displaywill flash for about one minute and then remainilluminated. This procedure will be repeated whenthe car is started until the fault has been rectified.When the symbol is illuminated, the system's abil-ity to detect or warn of low tyre pressure may beaffected. A TPMS system fault can occur for several rea- sons, such as after changing to a spare tyre, orchanging tyres or wheels that prevent TPMS fromfunctioning correctly. Always check the indicator symbol for TPMS after changing one or more tyres in order toensure the new tyre or wheel is working correctlywith TPMS.
Messages in the driver displayThe following messages may be shown when theindicator symbol is illuminated:
•
Tyre pressure low Check tyres, calibrate
after fill
•Tyre pressure system Temporarily
unavailable
•Tyre pressure system Service required.
If the system cannot determine which tyre has low pressure, all four tyres will be indicated in thecentre display.
To bear in mind
• Always calibrate the system after a wheelchange or tyre pressure adjustment. See thetyre pressure label on the driver's side doorpillar for Volvo's recommended tyre pres-sures.
• The system does not replace normal tyremaintenance.
• There is no option to deactivate ITPMS.
Related information
•Tyres (p. 482)
• Checking tyre pressure with the tyre monitor- ing system
* (p. 487)
• Calibrating tyre monitoring
* (p. 489)
• Rectifying low tyre pressure with tyre moni-toring
* (p. 488)

WHEELS AND TYRES
* Option/accessory.487
Checking tyre pressure with the tyre monitoring system *
With the system for tyre monitoring, Indirect Tyre Pressure Monitoring System (ITPMS), tyre pres-sure status can be viewed in the centre display.
Checking status1. Open the Car status app in the app view.
2.Tap on Status to show the status of the
tyres.
Status indication
The graphics show the status for each tyre.
Status view 2
.
Green tyre:
• The tyre pressure is above the limit value for a warning.
Yellow tyre:
• The tyre's pressure is too low. Stop andcheck/rectify the tyre pressure as soon aspossible. Calibrate ITPMS after the tyre pres-sure has been adjusted.
All tyres yellow:
• The pressure is too low in two or more tyres.Stop and check/rectify the tyre pressures assoon as possible. Calibrate ITPMS after thetyre pressures have been adjusted. All tyres grey:
• Calibration in progress.
• Unknown status.
Several minutes driving above 30 km/h (20 mph)may be required for the system to become active. All tyres grey and a message:
•
Tyre pressure system Temporarily
unavailable. The indicator symbol flashes
and changes to constant glow after approx. 1 minute. The system is currently unavailable,activated shortly.
•
Tyre pressure system Service required.
The indicator symbol flashes and changes to constant glow after approx. 1 minute. Thesystem is not working correctly, contact anauthorised Volvo workshop (recommended).
Related information
• Tyre monitoring
* (p. 485)
• Calibrating tyre monitoring
* (p. 489)
• Rectifying low tyre pressure with tyre moni- toring
* (p. 488)
• Car status (p. 506)
2
The figure is schematic. Layout may vary depending on car model or updated software.

WHEELS AND TYRES
* Option/accessory.499
Related information
•Removing a wheel (p. 495)
• Fitting the wheels (p. 497)
• Tool kit (p. 500)
• Jack
* (p. 501)
Winter wheels
Winter wheels are adapted for winter road con- ditions.
Volvo recommends winter tyres with particular dimensions. Tyre dimensions are dependent onengine variant. When driving on winter tyres, thecorrect type of tyres must be fitted to all fourwheels.
NOTE
Contact a Volvo dealer for advice about which wheel rim and type of tyre are most suitable.
Tips for changing to winter tyresWhen summer and winter wheels are changed, mark which side of the car they were mounted on, for example L for left and R for right.
Studded tyresStudded winter tyres should be run in gently for 500-1000 km so the studs settle properly intothe tyres. This gives the tyre, and especially thestuds, a longer service life.
NOTE
The legal provisions for the use of studded tyres vary from country to country.
Tread depthRoad conditions with ice, slush and low tempera- tures place considerably higher demands on tyresthan summer conditions. Volvo therefore recom-mends not to drive on winter tyres that have atread depth of less than 4 mm.
Snow chainsVolvo recommends that snow chains are notused on wheel dimensions greater than18 inches. Mounting instructions are supplied with Volvo original snow chains. Snow chains may only be used on the front wheels (also applies to all-wheel drive cars).Never drive faster than 50 km/h (30 mph) withsnow chains. Avoid driving on bare ground as thiswears out both the snow chains and tyres.
WARNING
Use Volvo genuine snow chains or equivalent chains designed for the car model, and tyre and rim dimensions. Only single-sided snow
chains are permitted. In the event of uncertainty about the show chain, Volvo recommends that an authorisedVolvo workshop should be contacted. Thewrong snow chains may cause serious dam-age to the car and lead to an accident.
Related information
• When changing wheels (p. 495)

MAINTENANCE AND SERVICE
* Option/accessory.
506
Volvo service programme
To keep the car as safe and reliable as possible, follow the Volvo service programme as specifiedin the Service and Warranty Booklet.
Volvo recommends engaging an authorised Volvo workshop to perform the service and mainte-nance work. Volvo workshops have the personnel,special tools and service literature to guaranteethe highest quality of service.
IMPORTANT
For the Volvo warranty to apply, check and follow the instructions in the Service andWarranty Booklet.
Related information
• Servicing the climate control system (p. 520)
• Book service and repair (p. 506)
Car status The car's general status can be shown in the centre display along with the opportunity to bookservice.
The Car status app is started
from app view in the centre dis- play and has three tabs:
•Messages - saved status messages
•
Status - check of tyre pressure and engine
oil level
•
Appointments - booking of service and
repair work.
Related information
• Managing messages saved from the driver display and centre display (p. 110)
• Checking tyre pressure with the tyre monitor- ing system
* (p. 487)
• Checking and filling with engine oil (p. 517)
• Book service and repair (p. 506)
Book service and repair 1
Manage service, repair and booking information directly from your online car. The information is handled in the
Car statusapp, which is opened from the app view in the centre display.
This service provides, for certain markets, a con- venient way to book service and workshop visitsdirectly from your car. Vehicle data is sent to yourdealer, who can prepare the workshop visit. Thedealer will get back to you with a booking sug-gestion. For certain markets, the system willremind you of a scheduled appointment time as it approaches and the navigation system 2
can also
guide you to the workshop when the time comes. You also have information on your dealer availa-ble in the car and can contact your workshop atany time.
Before the service can be used
Volvo ID
• Create a Volvo ID, see section "Volvo ID".
• Register the Volvo ID for your car, see sec- tion "Volvo ID". If a Volvo ID already exists,use the same e-mail address that was usedwhen the Volvo ID was created.
1
Applies to certain markets.
2 Applies to Sensus Navigation *.

MAINTENANCE AND SERVICE
}}
507
Changing contact address
If you would like to change to another e-mail address, you can contact a Volvo dealer.
Selecting a Volvo dealer
Select the Volvo dealer you would like to contact for service and repairs by going towww.volvocars.com and navigating to My Volvo.
Prerequisite for booking from car
For the car to send and receive booking informa- tion, it must be connected to the Internet, seesection "Online car".
Using the serviceWhen it is time for service, and in some caseswhen the car is in need of repair, a message willappear in the driver display and at the top of thecentre display. The service date is determined byhow much time has passed, hours that theengine has been running, or distance drivensince the last service. You can also book a workshop visit later via the My Volvo owner's portal. To ensure that yourdealer has the latest information on your car youcan send vehicle data, see section "SendingVehicle Data" below.
Book service or repair
Fill in the appointment request when desired or when a message stating that service or repairsare needed is shown in the driver display and atthe top of the centre display.
Filling in and sending an appointment request.
1.Open the Car status app from the app view
in the centre display.
2. Press the
Appointments button.
3. Press the
Request appointment button.
4. Make sure that the correct
Volvo ID is filled
in.
5. Make sure that the desired
Workshop is
filled in. 6. Fill in information for the workshop in the
field
Tap to write information to the
workshop, e.g. if there is anything you would
like done during the workshop visit or any other important information to your work-shop.
Or press the button and speak the informa- tion. The information is then entered in theinformation field in your appointment request.
7. Press the
Send appointment request but-
ton.
> You will receive an appointment sugges-
tion to your car within a couple of days. 3
.
You will also receive the same communi- cation via e-mail and when you visit MyVolvo. In certain markets, once you have sent the appointment request, the message thatthe car needs service is extinguished inthe driver display.
8. Press the
Cancel request button to cancel
your request.
3 This time frame may vary depending on market.

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MAINTENANCE AND SERVICE
* Option/accessory.
508 The appointment request contains vehicle data when it is sent from your car to the workshop viayour Internet connection. This information facili-tates planning for the workshop.
Accept the appointment suggestion
The car will retrieve appointment suggestions via your Internet connection when it is available.When the car has received an appointment sug-gestion, a message will be shown at the top ofthe centre display.
1. Tap the message.
2. If the suggested booking is acceptable, tap
on the
Accept button. Otherwise press
either of the Send new proposal orDecline buttons.
When an appointment suggestion is accepted, the reply will be sent to the workshop via yourInternet connection.
Sending vehicle data
You can send vehicle data at any time from your car, e.g. if you book a workshop visit directly viathe My Volvo owner's portal, and will help yourworkshop with better basic information. The vehicle data sent is the last saved (last time the car was running).
1. Open the Car status app from the app view
in the centre display.
2. Press the
Appointments button.
3. Press the
Send car data button.
> A message that vehicle data are being sent is shown at the top of the centre dis- play. You can cancel data transmission bytapping the X in the activity indicator. The vehicle data are sent via your Internet connection.
See workshop information
1. Open the Car status app from the app view
in the centre display.
2. Press the
Appointments button. 3.
Press the
Workshop information button.
> A pop-up window with information on your dealer will open.
4. Call your dealer if you like, or tap on the address or GPS coordinates to start naviga- tion to your workshop 2
.
Booking information and vehicle dataWhen you decide to book a service or send data from your car, the booking information and vehi-cle data will be sent via you Internet connection.The vehicle data make it easier for your workshopto plan your next visit. The vehicle data consists of information in the following areas:
• service requirement
• time since last service
• function status
• fluid levels
• meter reading
• the car's vehicle identification number (VIN 4
)
• the car's software version
• the car's diagnostics data.
2
Applies to Sensus Navigation *.
4 Vehicle Identification Number.