If the battery was disconnected for a long time, the next scheduled service may not be correctly calcu-lated and displayed. The maximum permissible service and maintenance intervals are shown in the
⇒ Booklet Warranty and Maintenance.
Vehicles with Keyless Access
If the ignition will not start after reconnecting the vehicle battery, lock the vehicle from the outside and unlock it again. Then try to start the ignition again. If the ignition cannot be switched on, contact an authorized Volkswagen dealer, an authorized Volkswagen Service Facility, or another qualified work-shop for assistance.
Automatic electrical load deactivation
If the vehicle battery drain is high, the intelligent on-board electrical system management automatically takes steps to help prevent battery drain.
x The idle speed is increased so that the alternator provides more power.
x The power to devices that consume a lot of electricity is cut back or switched off completely.
x When the engine is started, the power supply to the 12 Volt sockets and the cigarette lighter is temporarily interrupted.
The on-board electrical system management cannot always keep the battery from being drained. For example, the battery will drain if the engine is not running, but the ignition is switched on or the parking lights are left on for a long time when parked.
Battery disconnection in an accident with airbag deployment
In vehicles with a battery in the luggage compartment, the electrical connection to the battery is dis-connected automatically in a collision with airbag deployment. This helps to prevent a short-circuit.
What drains the vehicle battery?
x Long periods when the engine is not running, especially when the ignition is on.
x Using electrical systems or devices when the engine is switched off.
x Leaving the vehicle unlocked for several days when not in use.
x The selector lever is left for a long period of time in any position other than (P) when the ignition is
switched off ⇒ Automatic transmission: Selector lever.
WARNING
Failure to use the proper battery with proper mounting and connections may cause short circuits, fires, and serious personal injuries.
x Always use only maintenance-free or cycle-free, leak-proof batteries with the same speci-fications and dimensions as the original equipment battery. Specifications are listed on the battery housing.
WARNING
When the vehicle battery is charged, it produces highly explosive hydrogen gas.
x Charge vehicle batteries only in well-ventilated areas.
x Never charge a frozen or thawed battery. A dead battery can freeze at temperatures around +32 °F (0 °C). Always replace a battery that has frozen.
x You must replace the vehicle battery if it was frozen.
x Incorrectly connected cables can cause a short-circuit. First connect the positive cable (+) and then the negative cable (-).
Never use a power washer to clean the engine compartment ⇒ Cleaning the engine compartment.
WARNING
Improper use of power washers can cause serious invisible permanent damage leading to tire failure and loss of vehicle control. This can cause accidents and severe personal injury.
x Keep sufficient distance between water jet and tires. Never wash tires with a nozzle that sprays the water out in a direct stream regardless of the distance to the tire and even for a very short time.
x Never use “dirt blasters.” to clean tires. Even spraying from a relatively long distance for a very short time can do visible or invisible damage to tires.
WARNING
After the vehicle has been washed, the wet brakes or, in winter, brake discs or pads coated with ice, react slower and need longer stopping distances.
x Always dry the brakes and clean off any ice coatings with a few careful applications of the brake. Make sure not to endanger other motorists or cyclists or disobey legal requirements.
NOTICE
x Water temperature should not be more than 140° F (60° C).
x To help prevent damage to the paint, do not wash the vehicle in direct sunlight.
x In order for Park Distance Control to work correctly, the sensors in the bumpers must be kept clean and clear of snow and ice.
x When using a power washer or steam cleaner, only spray the rear assist sensors directly for a short period of time and always keep the nozzle at least 4 inches (10 cm) from the sensor.
x Do not clean icy or snow-covered windows with a power washer.
x When washing or rinsing the vehicle in cold weather, do not let water get into the lock cylinders or point the hose at gaps around the doors, hood or rear hatch. The water could freeze on the locks and seals and make it difficult to open the vehicle!
Cleaning windows and outside mirrors
Frequently asked questions
If you suspect a malfunction or vehicle damage, read and follow the following advice before contacting an authorized Volkswagen dealer or an authorized Volkswagen Service Facility. You may also find helpful information under “Characteristics” and “Checklist” in the index.
Description Possible causes
among others Possible remedy
Engine does not
start.
Vehicle battery dead. – Perform jump-start
– Charge vehicle battery
The wrong remote
control vehicle key is
used.
Use a valid remote control
vehicle key
Fuel level too low. Refuel
AdBlue fill level too
low. Refill AdBlue
Vehicle cannot be
locked or unlocked
using remote con-
trol vehicle key.
– Battery in remote
control vehicle key
dead.
– Too far away from
vehicle.
(out of range).
– Buttons have been
pressed too many
times.
– Replace battery
–. Move closer to vehicle.
– Synchronize remote con-
trol vehicle key
– Lock or unlock vehicle
manually
Unusual noises.
Cold engine, brake-
assistance systems,
electronic parking
brake.
Check the “Noises” entry in
the keyword index.
Odd driving behav-
ior.
Assistance systems
activated.
Check the “Assistance sys-
tems” entry in the keyword
index.
Driver seat and
outer mirrors move
Convenience settings
are stored.
Correct convenience set-
tings
Checklist
For your own safety and that of your passengers, carry out the following steps in the order listed ⇒ :
1. Park the vehicle at safe distance from traffic and on a suitable surface ⇒ .
2. Switch on emergency flashers by pressing the switch ⇒ fig. 327.
3. Apply the electronic parking brake to help prevent the vehicle from moving.
4. Shift the transmission into Park (P)
5. Stop the engine and remove the key from the ignition switch
6. Have all passengers exit and go to a safe location away from moving traffic, such as behind a guard rail.
7. Take all vehicle keys with you when leaving your vehicle.
8. Set up a warning triangle or other warning device in order to alert other motorists and cyclists.
9. Let the engine cool down and get expert assistance if necessary.
If the emergency flashers are on, use the turn signal lever to indicate a direction or lane change, for example when the vehicle is being towed. This temporarily interrupts the emergency flashers.
Switch on the emergency flashers when:
x Traffic suddenly slows down or stops in front of you to warn those approaching from behind.
x In any emergency situation.
x If the vehicle breaks down.
x When being towed.
Always obey traffic laws that govern the use of emergency flashers where you are driving.
If the emergency flashers are not working, a different method – as permitted by law – must be used to alert other motorists and cyclists to the breakdown.
WARNING
Disregarding the safety-related checklist may lead to accidents and serious injuries.
x Always review and follow the checklist. Follow accepted safety practices and use common sense.
WARNING
The vehicle exhaust system and the catalytic converter or diesel particulate filter get very hot and can cause a fire and serious personal injury.
x Never park where parts of the hot exhaust system or catalytic converter could ignite flammable materials, such as dry grass, brush, leaves, spilled fuel, etc.
The vehicle battery will be drained if the emergency flashers are on for a long time – even if the ignition is switched off.