•Switch off all electrical consumers and the ignition.
•Unlock the vehicle before disconnecting the battery in order to avoid triggering the anti-theft
alarm.
•First disconnect the negative cable and then the positive cable ⇒.
Connecting the 12-volt vehicle battery
•Switch off all electrical consumers and the ignition before reconnecting the 12-volt vehicle
battery.
•First reconnect the positive cable and then the negative cable ⇒.
Various indicator lamps may light up after the 12-volt vehicle battery has been connected and the
ignition is switched on. They will go out if you drive a short distance at a speed of approximately
15 – 20 km/h (10 – 12 mph). If the indicator lamps remain lit up, the vehicle should be checked by a
qualified workshop.
If the 12-volt vehicle battery was disconnected for an extended period, the system may not able to
calculate or correctly display the time when the next service is due ⇒ Instrument cluster. Observe
the maximum permissible service intervals ⇒ Service.
Vehicles with Keyless Access:⇒ Central locking system: if the ignition cannot be switched on after
connecting the 12-volt vehicle battery, lock and unlock the vehicle from the outside. Then try to start
the ignition again. Please contact an expert if the ignition cannot be switched on.
Automatic switch-off for electrical consumers
The intelligent vehicle electrical system management automatically implements a range of
measures to prevent the 12-volt battery from discharging under high loads:
•The idling speed is increased so that the alternator provides more electricity.
•The performance of large electrical consumers may be reduced or they may be switched off
completely.
•The power supply to the 12-volt socket and the cigarette lighter is interrupted temporarily while
the engine is being started.
The vehicle electrical system management function cannot always prevent the 12-volt vehicle
battery from discharging. For example when the ignition is switched on for an extended period with
the engine off, or when the side or parking lights are on when the vehicle is parked for an extended
period.
Battery switch-off in an accident in which the airbag is triggered
In vehicles with 12-volt vehicle battery in the luggage compartment, the electrical connection to the
12-volt vehicle battery is disconnected pyrotechnically in the event of an accident in which the
airbags are triggered. This prevents short-circuiting.
What can cause the 12-volt vehicle battery to discharge?
•Long periods at a standstill in which the engine is not running, especially if the ignition is
switched on.
•The use of electrical consumers when the engine is switched off.
•When the auxiliary heater is being used ⇒ Auxiliary heater and ventilation.
Dispose of the 12-volt vehicle battery in accordance with the regulations. 12-volt vehicle
batteries may contain toxic substances such as sulphuric acid and lead.
Electrolyte can pollute the environment. Clean up any service fluid leakages and dispose of
them properly.
Troubleshooting
First read and observe the introductoryinformation and safety warnings⇒
Introduction
12-volt vehicle battery
Fault in the alternator. Go to a qualified workshop. Have the electrical system checked. Switch
off any electrical consumers that are not required. The 12-volt vehicle battery will not be charged by
the alternator while the vehicle is in motion. The start/stop system cannot start the engine.
⇒ Start/stop system
Wheels and tyres
Tyre monitoring systems
Introduction
This chapter contains information on the followingsubjects:
⇒ Types of tyre monitoring systems
⇒ Tyre Pressure Loss Indicator
⇒ Tyre Pressure Monitoring System
⇒ Troubleshooting for the Tyre Pressure Loss Indicator
⇒ Troubleshooting for the Tyre Pressure Monitoring System
The tyre monitoring system warns the
driver when the tyre pressures get too
low.
Incorrectly securing the battery and using incorrect 12-volt vehicle batteries can cause
short circuits, fire and serious injuries.
•Always use maintenance-free and leak-proof 12-volt vehicle batteries that have the
same properties, specifications and dimensions as the factory-fitted 12-volt vehicle
battery.
•In vehicles with the 12-volt vehicle battery in the luggage compartment, ensure that the
breather hose is connected properly to the 12-volt vehicle battery. Make sure that no
open gas discharge openings are located in the area around the positive battery
terminal. If there is an open breather opening in this area, it must be closed off with a
sealing plug. The breather hose must be connected to the open breather opening in the
area of the negative terminal.
WARNING
A highly explosive mixture of gases is given off when the 12-volt vehicle battery is being
charged.
•12-volt vehicle batteries should only be charged in well-ventilated spaces.
•Never charge a 12-volt vehicle battery that is frozen or that has thawed. Discharged 12-
volt vehicle batteries can already freeze at temperatures of around 0°C (+32°F).
•The 12-volt vehicle battery must be replaced if it has ever been frozen.
•Incorrectly connected cables can cause a short circuit. First connect the positive cable
and then the negative cable.
WARNING
•Never connect or disconnect 12-volt vehicle batteries if the ignition is switched on or
the engine is running. Never use a 12-volt vehicle battery that does not correspond with
the vehicle's specifications. This can damage the electrical system or electronic
components, which can cause electrical faults.
•Never connect equipment that supplies electric power, such as solar panels or a
battery charger, to the 12-volt socket or to the cigarette lighter to charge the 12-volt
vehicle battery. This can damage the vehicle electrical system.
NOTICE
Dispose of used or out-of-date sealant in accordance with legal requirements.
You can get a new tyre filler bottle from a Volkswagen dealership.
Observe the separate instructions from the manufacturer of the breakdown set.
Contents of the breakdown set
Fig. 249 The breakdown set.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The breakdown set is located underneath the floor covering in the luggage compartment. It
includes the following components ⇒ Fig. 249:
Valve core extractor.
Sticker with the maximum permitted speed max. 80 km/h or max. 50 mph.
Filler hose with plug.
Air compressor.
On/off switch
Air bleed screw.
Tyre pressure display.
Using the breakdown set can be dangerous, especially if the tyres are inflated at the
roadside. Please note the following steps in order to reduce the risk of serious injuries:
•Stop the vehicle as soon as it is possible and safe to do so. Park the vehicle at a safe
distance from moving traffic in order to fill the tyre.
•Check that the surface the vehicle is parked on is level and firm.
•All passengers, and children in particular, must be at a safe distance and away from
your area of work.
•Switch on the hazard warning lights to warn other road users.
•The breakdown set should only be used if you feel confident with carrying out the
procedure. If not, seek expert assistance.
•Tyres repaired with the breakdown set are intended for temporary, emergency use
only. They should only be used until you can reach the nearest qualified workshop.
•Tyres that have been repaired using the breakdown set should be replaced as soon as
possible.
•Sealant is hazardous to health and must be washed off immediately if it gets onto the
skin.
•The breakdown set must be stored out of the reach of children.
•Never use a vehicle jack, even if it is approved for the vehicle.
•Always switch off the engine, switch on the electronic parking brake and move the
selector lever to the position P or select a gear on a manual gearbox in order to reduce
the risk of unintended vehicle movement.
WARNING
Tyres that have been filled with sealant will not handle in the same way as a standard tyre.
•Never drive faster than 80 km/h (50 mph).
•Avoid full acceleration, sudden braking and fast driving through bends in the road.
•Drive for just 10 minutes at no more than 80 km/h (50 mph) and then check the tyre.
WARNING
1)
1)
If you get a flat tyre, park your vehicle on a firm and level surface at a safe distance from
the flow of traffic.
Switch on the electronic parking brake Parking and manoeuvring.
With a DSG® dual clutch gearbox, move the selector lever to position P DSG® dual clutch
gearbox.
Stop the engine and remove the key from the ignition Starting and stopping the engine.
Manual gearbox: select a gear Manual gearbox: selecting a gear.
Ask all vehicle occupants to leave the vehicle and stand at a safe distance away from
moving traffic.
Switch on the hazard warning lights and position the warning triangle In an emergency.
Observe any legal requirements.
Check whether the puncture can be repaired with the breakdown set The tyre sealant must
not be used:.
When towing a trailer: unhitch the trailer from the vehicle and park it properly .
Remove any items of luggage from the luggage compartment.
Take the breakdown set out of the luggage compartment.
Take the sticker ② from the breakdown set and stick it on the dash panel within the
driver's field of vision.
Do not remove foreign objects (e.g. screws or nails) from the tyre.
Tyre filler hose.
12-volt plug.
Tyre filler bottle with sealant.
Spare valve core.
There is a slot on the lower end of the valve insert extractor① for the valve insert. This is
required for extracting and fitting the tyre valve. This also applies to the spare valve core ⑪.
Could also be integrated in the tyre filler hose.
Preparation
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Checklist
Always carry out the following actions in the given order ⇒:
Sealing and inflating tyres
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Sealing a tyre
•Unscrew the cap from the tyre valve.
•Use the valve core extractor ⇒ Fig. 249① to screw the valve core out of the tyre valve. Place
the core on a clean surface.
•Shake the tyre filler bottle ⇒ Fig. 249⑩ vigorously up and down several times.
•Screw the filler hose ⇒ Fig. 249③ tightly onto the tyre filler bottle in a clockwise direction. The
plastic foil on the plug is pierced automatically.
•Remove the plug from the filler hose ⇒ Fig. 249③ and place the open end fully on the tyre
valve.
•Hold the bottle upside down and inject the entire contents of the tyre filler bottle into the tyre.
•Remove the empty tyre filler bottle from the valve.
•Use the valve core extractor ⇒ Fig. 249① to screw the valve core back onto the tyre valve.
Inflating the tyre
•Screw the tyre filler hose ⇒ Fig. 249⑧ of the air compressor tightly onto the tyre valve.
•Check that the bleed screw ⇒ Fig. 249⑥ is closed.
•Start the engine and let it run.
1)
Ignoring any of the items on this important safety checklist can lead to accidents and
severe injuries.
•Always follow the instructions in the checklist and observe the general safety
procedures.
WARNING
Scope of service
The scope of service includes all maintenance work that is necessary in order to keep your vehicle
roadworthy (depending on the operating conditions and vehicle equipment, e.g. engine, gearbox or
service fluids). The maintenance work is divided into inspection work and servicing work. You can
find out what work is required in detail for your vehicle:
•From your Volkswagen dealership.
•From your qualified workshop.
•In the electronic repair and workshop information system erWin at https://erwin.volkswagen.de.
Inspection work
Electrics
•12-volt vehicle battery: check and replace if necessary.
•Lighting: check.
•High-voltage components: check.
•Horn: check.
•Headlight setting: check.
•Service interval display: reset.
Engine/gearbox
•Exhaust system: check.
•Gearbox and final drive: check.
•Gas system: check.
•Poly V-belt: check.
•Cooling system: check.
•Engine and components in engine compartment: check.
•Engine oil level: check.
Running gear
•Swivel joints/track rods: check.
•Tyres: check.
•Brake system: check.
•Brake pads/discs: check.
•Brake fluid level: check.
•Boots: check.
•Coupling rod and stabiliser bearings: check.
•Pneumatic suspension: check.
•Breakdown set: check.
•Tyre pressure on all wheels: check.
•Power steering: check.
•Shock absorbers/coil springs: check.
Body
•Roof systems: check.
•Windscreen: check.
•Body: check for corrosion.
•Wiper blades: check.
•Window wiper and washer system: check.
•Door arresters: lubricate.
•Underbody: check.
Inadequate servicing, no servicing at all, or failure to adhere to service intervals can result
in breakdowns, accidents or serious injury.
•Have your service work carried out by an authorised Volkswagen dealership or
workshop.
WARNING
Volkswagen is not responsible for any vehicle damage caused by inadequate service work
or the lack of part availability.
NOTICE
Waxing
Waxing protects the paintwork. At the latest when water no longer clearly forms small drops and
runs off the paintwork when the vehicle is clean, you should re-wax the vehicle with a good wax
solution.
Even if a preservative wax is applied regularly in the automatic car wash, Volkswagen recommends
protecting the vehicle paintwork at least twice a year using Volkswagen Genuine hard wax (-
000 096 317 -).
Polishing
Polishing is only necessary if the paint has lost its shine, and the gloss cannot be brought back by
applying wax.
Wash the vehicle only in specially provided wash bays This prevents waste water
contaminated with oil, grease or fuel from entering the sewerage system.
Caring for and cleaning the vehicle exterior
Fig. 251 Between the engine compartment and the windscreen: plenum chamber (illustration).
Fig. 252 In the rear of the vehicle: rear view camera in the Volkswagen badge or in the number
plate lighting.
The following overview contains recommendations for cleaning and care of individual vehicle
components ⇒.
Windows, glass surfaces: remove wax residue, e.g. from care products, using the Volkswagen
Genuine cleaning cloth - 000 096 166 A - or a suitable glass cleaner.
Use a hand brush to remove snow and ice. If you use a plastic scraper, move it in one direction
only.
After the car has been washed, the braking effect could set in later than normal and extend
the braking distance as the brake discs and brake pads will be wet, or iced up in winter.
•You can dry and de-ice the brakes by performing careful braking manoeuvres. Ensure
that you do not endanger any other road users or violate any legal regulations when
doing so.
WARNING
Incorrectly washing the vehicle can cause serious damage to the vehicle.
•Always follow the instructions exactly.
•Never wash the vehicle in direct sunshine.
•Never aim a water jet directly at locks, doors or the boot lid in cold weather. The locks
and seals could freeze.
NOTICE
Painted parts and surfaces with a matt finish, unpainted plastic parts, headlight lenses and
tail light clusters can be damaged if the vehicle is not washed correctly.
•Use only brushless car washes for matt-painted surfaces.
•Do not use hard or abrasive brushes.
NOTICE
Use the Volkswagen Genuine de-icing agent (- 000 096 322 -) to remove ice.
Wiper blades:⇒ Wiper blades.
Paintwork: always treat surfaces carefully in order to prevent damage to the paint coat. Use a
clean, soft cloth and a mild soap solution or cleaning clay to remove any light dirt immediately, e.g.
deposits, insect residue, or cosmetics.
Repair minor paint damage with a touch-up pen. Refer to the vehicle data sticker for the paint code
⇒ Technical data. Consult a qualified workshop in the event of damage to surfaces with matt paint.
•Overflowing fuel or service fluids: clean immediately.
•Flash rust deposits: moisten deposits with a soap solution. Then remove any deposits with
cleaning clay.
•Corrosion: have removed by a qualified workshop.
•Water no longer forms beads on clean paint: preserve paintwork at least twice a year using
Volkswagen Genuine hard wax (- 000 096 317 -).
•No gloss in spite of preservation/paint unattractive: treat the vehicle with suitable polish after
cleaning to remove dirt and dust.
Plenum chamber, engine compartment: remove leaves and other loose objects with a vacuum
cleaner or by hand ⇒ Fig. 251⇒. Cleaning of the engine compartment should always be
performed by a qualified workshop ⇒.
Water that has entered the plenum chamber via a manual process (e.g. from a high-pressure
cleaner) can cause considerable damage to the vehicle.
Sensors, camera lenses: clean the area in front of the sensors or camera with a soft cloth and
solvent-free cleaning agent. Observe the installation locations ⇒ Vehicle overviews.
•Switch on the ignition.
•Move the selector lever to position R.
•Clean the camera lens.
Clean sensitive surfaces on the rain/light sensor and the camera window on the windscreen in the
same way as windows and glass surfaces (depending on vehicle equipment).
Remove snow with a brush. Do not use warm or hot water.
Use the Volkswagen Genuine de-icing agent (- 000 096 322 -) to remove ice.
Decorative films, protective films: remove soiling in the same way as for paint. Always use
Volkswagen Genuine plastic cleaner (- 000 096 314 -) for matt decorative films.
Treat the vehicle with liquid hard wax every three months after washing and removing dust. Only
use clean, soft microfibre clothes to apply it. Do not use hot wax, also not in car washes!
•Stubborn dirt: remove carefully using white spirits, and then rinse using warm water.
Trim parts, trim strips, exhaust pipes made of chrome, aluminium or stainless steel: clean
only in a dust-free environment using a clean, soft cloth and a mild soap solution.
Chrome parts can be protected using Volkswagen Genuine hard wax (- 000 096 317 -).
Anodised surfaces: do not use chrome cleaning products.
Headlights, tail light clusters: use a soft sponge soaked with a mild soap solution. Do not use
any cleaning agents that contain alcohol or solvents.
•Stubborn dirt: remove with Volkswagen Genuine chrome and aluminium care product (-
000 096 319 D -).
Wheels: remove dirt and gritting salt deposits with plenty of water.
Alloy wheels: treat dirty aluminium wheels with Volkswagen Genuine wheel cleaner (- 000 096 304
-). Volkswagen recommends treating the wheel rims with Volkswagen Genuine hard wax (-
000 096 317 -) every three months.
•Damage protective paint coating: repair immediately with a touch-up pen. Go to a qualified
workshop if necessary.
•Brake dust: use Volkswagen Genuine wheel rim cleaner (- 000 096 304 -).
Door lock cylinders: Volkswagen recommends using Volkswagen Genuine de-icing agent (-
000 096 322 -) for de-icing. Do not use door lock de-icers containing substances that dissolve
grease.
1)
1)
1)
The durability and colourfastness of decorative and protective films can be affected by
environmental influences such as direct sunlight, moisture, air pollution, stone impact etc.
Decorative films may show signs of wear or ageing after about one to three years, protective films
after about two to three years. In very warm environments, decorative films may fade slightly after
one year and protective films after two.
Mild soap solution: a maximum of two tablespoons of neutral soap diluted in one litre of water.
Vehicle interior care and cleaning
The following overview contains recommendations for cleaning and care of individual vehicle
components ⇒.
Windows: clean with a glass cleaner, then wipe dry with a clean chamois leather or with a lint-free
cloth.
Textiles, microfibre cloth, artificial leather: remove any dirt with Volkswagen Genuine interior
cleaning agent (- 000 096 301 -). Never treat materials with leather care agents, solvents, wax
polish, shoe cream, stain removers or similar substances.
•Dirt particles adhering to surfaces: remove with a vacuum cleaner on a regular basis so that the
material is not permanently damaged by abrasion.
•Grease stains, e.g. oil: use Volkswagen Genuine interior cleaning agent (- 000 096 301 -). Dab
off dissolved grease and colour particles with an absorbent cloth and then treat with water if
necessary.
•Special soiling, e.g. ballpoint pen, nail varnish: use Volkswagen Genuine interior cleaning agent
(- 000 096 301 -) and then treat afterwards with a mild soap solution if necessary.
Natural leather: remove fresh soiling with a cotton cloth and mild soap solution. Do not allow
fluids to seep into the seams.
Treat any dried spots with Volkswagen Genuine leather cleaner (- 000 096 323 -).
Regularly and each time after having finished cleaning, apply care cream with light protection and
impregnating properties. Use a special coloured leather cream if necessary. If the vehicle is parked
outdoors for long periods, you should cover the leather to protect it from direct sunlight.
Never treat leather with solvents, wax polish, shoe cream, stain removers or similar.
•Grease-based soiling, e.g. oil: remove fresh stains with an absorbent cloth.
•Special soiling, e.g. ballpoint pen, nail varnish and dried stains: treat with Volkswagen Genuine
leather cleaner (- 000 096 323 -).
Plastic parts: use a soft, moist cloth.
Remove stubborn stains with a soft cloth and a mild soap solution. If necessary, use a solvent-free
plastic cleaning agent, e.g. Volkswagen Genuine plastic cleaner (- 000 096 314 -).
Trim parts, trim strips made of chrome, aluminium or stainless steel: clean in a dust-free
environment using a clean, soft cloth and a mild soap solution.
Anodised surfaces: do not use chrome cleaning products.
Controls: remove coarse dirt and other dirt that is difficult to reach using a soft brush. Then use a
clean, soft cloth and a mild soap solution. Do not allow liquids to come into contact with control
elements.
The engine compartment of any motor vehicle is a hazardous area. All work in the engine
compartment carries the risk of injury, scalding, accidents and fire.
•Before carrying out any work, ensure that you are familiar with the requisite
procedures and general safety regulations ⇒ In the engine compartment.
•Volkswagen recommends having the work carried out by a qualified workshop.
WARNING
Incorrect cleaning and care may cause vehicle damage.
•Always heed the instructions precisely.
•Do not use any excessively harsh, abrasive cleaning products.
NOTICE
The drains of the plenum chamber may become blocked by leaves and dirt. Water that
does not drain away can enter the vehicle interior.
•Have the area under the perforated cover cleaned by a qualified workshop.
NOTICE
1)
1)
1)
1)
1)
1)