2017 VOLKSWAGEN TIGUAN tow

Central and manual locking
Introduction
This chapter contains information on the followingsubjects:
⇒ Indicator lamp
⇒ Central locking system
⇒ Locking and unlocking the vehicle from the outside
⇒ Locking and unlocking the vehicle from the inside
⇒ Locking and unlocking the vehicle with 
⇒ SAFELOCK
⇒ Anti-theft alarm
⇒ Interior monitoring system and anti-tow alarm
⇒ Locking the vehicle after the airbag has been triggered
⇒ Troubleshooting
The central locking system locks all doors and the boot lid of the vehicle. The vehicle cannot be
locked if the driver door is open.
The vehicle can only be locked if the ignition has been switched off or the driver has switched off
the engine before leaving the vehicle.
Automatic locking (anti-theft protection)
The vehicle will lock itself again automatically after around 45 seconds if one of the following
conditions applies:
•The vehicle was unlocked but not opened.
•The ignition was not switched on.
•The boot lid was not opened.
•The vehicle has been unlocked using the lock cylinder.
•The vehicle was locked with the central locking button in the vehicle interior.
Indicator lamp
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The central locking indicator lamp is located in the driver door ⇒ Driver door.
Vehicle locked: red LED flashes at short intervals for approximately two seconds, and then more
slowly. The indicator lamp does not flash if the vehicle was locked with the central locking button in
the driver door ⇒ Locking and unlocking the vehicle from the inside.
Central locking system
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The central locking system enables you to lock or unlock all the doors, the boot lid and the tank flap
from one point.
Settings for the central locking system can be adjusted in the Infotainment system ⇒ Operation and 
display in the Infotainment system.
Automatic locking (Auto Lock)
The vehicle may lock itself automatically at speeds of approximately 15 km/h (9 mph) and above
⇒ Operation and display in the Infotainment system. The indicator lamp in the central locking
button will light up yellow when the vehicle is locked.
Improper use of the central locking system could lead to serious injury.
•The central locking system locks all doors. Locking the vehicle from the inside can
prevent accidental opening of the doors and unauthorised persons from entering the
vehicle. However, locked doors can delay assistance to passengers inside the vehicle
in the event of an accident or emergency.
•Never leave children or people requiring assistance alone in the vehicle. All doors can
be locked from the inside using the central locking button. This may mean that people
lock themselves in the vehicle. People locked in the vehicle may be subjected to very
high or very low temperatures.
•Temperatures inside a locked vehicle may reach extremes of heat or cold, according to
season. This can cause serious injuries and illness or fatalities, especially to small
children.
•Never leave anyone inside a locked vehicle. People in the vehicle could become
trapped in an emergency and may not be able to get themselves to safety.
•Doors and the boot lid should therefore be opened or closed only when you are sure
that nobody is in their path.
WARNING

Depending on the mirror function set in the Infotainment system, the exterior mirrors fold out
when the vehicle is unlocked using the sensor on the door handle of the driver of passenger door
and surround lighting is switched on.
If there is no valid vehicle key in the vehicle or if it is not detected, a corresponding display
will be shown on the instrument cluster display. This may occur if the vehicle key is obstructed by
another radio signal or is covered by another item, e.g. a mobile telephone accessory or an
aluminium suitcase ⇒ Starting and stopping the engine.
The sensors may have limited functionality if they become very dirty.
If the vehicle has a DSG dual clutch gearbox, it can be locked only if the selector lever is in
position P.
The entire vehicle will be unlocked if the sensor is touched twice, even if a single door has
already been unlocked.
SAFELOCK
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Depending on the vehicle equipment, the vehicle may have an anti-theft alarm and SAFELOCK
⇒ Anti-theft alarm.
The SAFELOCK deactivates the door release levers if the vehicle has been locked. This makes it
more difficult to break into the vehicle. The doors can no longer be opened from the inside ⇒.
•Press the button on the vehicle key once⇒ Central locking system.
•Press the button on the vehicle key twice in quick succession ⇒ Central locking system.
•Vehicles with the keyless locking and starting system Keyless Access: touch the sensor on the
outside of the door handle twice⇒ Locking and unlocking the vehicle with keyless access.
•Press the central locking button in the driver door once ⇒ Central locking system.
Depending on the vehicle equipment level, there may be an indication of the activated SAFELOCK
in the display of the instrument cluster (Check SAFELOCK! or SAFELOCK).
Deactivating SAFELOCK
The SAFELOCK can be deactivated in one of the following ways:
•Switch on the ignition.
•OR: deactivate interior monitoring and the anti-tow alarm.
Depending on the vehicle equipment, temporarily deactivate interior monitoring and the anti-tow
alarm using the Infotainment system ⇒ Operation and display in the Infotainment system before
locking the vehicle.
The following applies when SAFELOCK is deactivated:
•The vehicle can be unlocked and opened from the inside using the door release lever.
•The anti-theft alarm ⇒ Anti-theft alarm is active.
Depending on the equipment, the interior monitoring and anti-tow alarm will be activated or
deactivated via the Infotainment system ⇒ Operation and display in the Infotainment system.
Anti-theft alarm
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Depending on the vehicle equipment level, the vehicle may have an anti-theft alarm and
SAFELOCK ⇒ SAFELOCK.
Always take care when using the SAFELOCK as you could cause serious injuries.
•Never leave anybody in the vehicle if the vehicle has been locked using the vehicle key.
The doors can no longer be opened from the inside once the SAFELOCK is activated.
•Locked doors make it more difficult for emergency service personnel to gain access to
the vehicle and provide assistance when needed. In an emergency, people locked
inside the vehicle would not be able to leave the vehicle by unlocking the doors.
WARNING

The anti-theft alarm is activated automatically when the vehicle is locked using the vehicle key.
When does the system trigger an alarm?
The anti-theft alarm issues acoustic and visual alarm signals for up to five minutes if any of the
following unauthorised actions are performed while the vehicle is locked:
•A door that was unlocked mechanically with the vehicle key is opened.
•A door is opened.
•The bonnet is opened.
•The boot lid is opened.
•Switch on the ignition using an invalid vehicle key.
•If the 12-volt vehicle battery is disconnected.
•Movement inside the vehicle (in vehicles with interior monitoring ⇒ Interior monitoring system 
and anti-tow alarm).
•The vehicle is towed (in vehicles with anti-tow alarm ⇒ Interior monitoring system and anti-tow 
alarm).
•The vehicle is lifted (in vehicles with anti-tow alarm ⇒ Interior monitoring system and anti-tow 
alarm).
•The vehicle is transported on a car ferry or by rail (in vehicles with anti-tow alarm or interior
monitoring ⇒ Interior monitoring system and anti-tow alarm).
•A trailer that is connected to the anti-theft alarm system is removed ⇒ Trailer towing.
Switching off the alarm
•Unlock the vehicle using the unlocking button on the vehicle key.
•OR: switch on the ignition using a valid vehicle key. A short alarm lasting around one second
may sound.
•In vehicles with keyless access, the alarm can also be switched off by gripping the door handle
⇒ Locking and unlocking the vehicle with keyless access.
The alarm will be triggered again if a person gains access to the same or a different secured
zone after the alarm has been switched off.
The anti-theft alarm will not be activated if the vehicle is locked from the inside using the
central locking button .
If you unlock the driver door mechanically using the vehicle key, only the driver door is
unlocked, and not the whole vehicle. The SAFELOCK mechanism on all doors is not deactivated
and the central locking button is not activated until you switch on the ignition (however the doors will
not be unlocked).
The anti-theft alarm will not function correctly if the 12-volt vehicle battery is weak or
discharged.
Interior monitoring system and anti-tow alarm
Fig. 67 In the roof console: sensors for the interior monitoring system (arrows).
First read and observe the introductoryinformation and safety warnings⇒
Introduction
If movements are detected in the vehicle interior when the vehicle is locked, the interior monitoring
system triggers an alarm ⇒ Fig. 67.
The anti-tow alarm will be triggered if the vehicle is lifted.
Switching on the interior monitoring system and anti-tow alarm
Close the stowage compartments in the roof console, otherwise correct functioning of the interior
monitoring system cannot be fully guaranteed.

Lock the vehicle. When the anti-theft alarm is switched on, interior monitoring and the anti-tow
alarm are also active.
Temporarily switching off the interior monitoring system and anti-tow
alarm
Depending on the vehicle equipment, the interior monitoring system and anti-tow alarm can be
switched off temporarily by means of the button or the Infotainment system ⇒ Operation 
and display in the Infotainment system.
•Switch off the ignition and open the driver door.
•Press the button. A yellow indicator lamp in the button lights up.
•Close all doors and the boot lid.
•Lock the vehicle using the vehicle key.
Press the button again before locking the vehicle to reactivate interior monitoring and the
anti-tow alarm.
•Switch on the ignition.
•Deactivate interior monitoring and the anti-tow alarm in the Infotainment system ⇒ Operation 
and display in the Infotainment system.
•Close all doors and the boot lid.
•Lock the vehicle using the vehicle key.
The interior monitoring system and anti-towing alarm are deactivated until the next time the vehicle
is locked.
We recommend deactivating interior monitoring and the anti-tow alarm in the following situations:
•If any people or animals are to remain inside the vehicle.
•If the vehicle is to be loaded onto another vehicle.
•If the vehicle is being transported.
•If the vehicle is going to be towed with one axle off the ground.
•If the vehicle is to be parked in a two-storey garage.
•If the vehicle is to be parked in a car wash.
Risk of false interior monitoring alarms
The interior monitoring system functions only when the vehicle is completely closed. Comply with
legal regulations. A false alarm can be triggered in the following situations:
•If one or more windows or the glass roof are fully or partially open.
•If lightweight items such as loose pieces of paper or items hung from the interior mirror are left
in the vehicle.
•If a mobile telephone that is left in the vehicle vibrates.
•If the vehicle is being transported.
•If the vehicle is being parked in a two-storey garage.
•If the vehicle is in a car wash.
Permanent deactivation of interior monitoring and the anti-tow alarm is not possible.
If doors or the boot lid are still open when the anti-theft alarm is activated, only the anti-theft
alarm is activated. Interior monitoring and the anti-tow alarm are not activated until all doors and the
boot lid are closed.
SAFELOCK is also deactivated when the interior monitoring system and anti-tow alarm are
switched off ⇒ SAFELOCK.
Locking the vehicle after the airbag has been triggered
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The entire vehicle is unlocked if the airbags are activated during an accident. Depending on the
extent of the damage, the vehicle can be locked as follows after an accident:
•Switch the ignition off and then back on again.
Troubleshooting
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Fault in locking system: red LED flashes at short intervals and then lights up continuously. Go to a
qualified workshop.

•Stand behind the centre of the bumper.
•Move your foot and shin quickly towards the bumper. The shin must be placed in the upper area
of the sensor, and the foot in the lower area ⇒ Fig. 73.
•Then quickly move your foot and shin away from the sensor area again. The boot lid will then
open.
The boot lid will lock again automatically, provided that the vehicle was locked beforehand and as
long as there is no valid vehicle key inside the vehicle.
Activating or deactivating Easy Open
You can activate and deactivate Easy Open in the Vehicle settings menu in the Infotainment
system ⇒ Operation and display in the Infotainment system.
Automatically closing the boot lid (Easy Close)
Fig. 74 In the open boot lid: button for electric closing of the boot lid.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Press the Easy Close button ⇒ Fig. 74. The indicator lamp in the button flashes. Easy Close is
activated for 20 seconds.
The boot lid will be closed as soon as all valid vehicle keys have been removed from the operating
range of the boot lid.
Easy Close allows a maximum of one vehicle key to be locked into the boot.
The closing operation will be interrupted as soon as a vehicle key enters the operating range again.
The boot lid will then open again.
Unlocking the boot lid manually
Fig. 75 In the luggage compartment: manual release for the boot lid.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
•Insert the key bit into the boot lid opening ⇒ Fig. 75 and press the release lever in the direction
of the arrow.
Troubleshooting
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Buttons for boot lid do not work: when towing a trailer, the boot lid can be opened and closed
only at the boot lid ⇒ Trailer towing.
Boot lid does not close or open fully
Check whether the boot lid is blocked by an obstacle. The boot lid can be moved by hand. You will
need to use increased force to do this.

The drive switches off automatically in order to prevent overheating if the boot lid is operated too
frequently in a short space of time. Until the drive has cooled down the boot lid can be opened and
closed by hand using more force than usual.
The boot lid must be closed by hand if the 12-volt vehicle battery or fuse is disconnected or faulty.
Vehicle turn signals flash four times
Check whether the vehicle key is still in the vehicle.
Boot lid is stiff
At outside temperatures below freezing point, the opening mechanism cannot always lift the
partially opened boot lid automatically. If this happens, guide the boot lid further up by hand.
Sensor-controlled luggage compartment opener (Easy Open) is not
working
•Easy Open works only when the ignition is switched off.
•Clean the sensors in the rear bumper.
•The towing bracket is swivelled out ⇒ Trailer towing.
•A towing bracket has been retrofitted to the vehicle ⇒ Trailer towing.
•During heavy rain, Easy Open may be deactivated in order to prevent accidental activation.
Automatic closing (Easy Close) is not working
•Switch off the ignition and close the driver door.
•The boot lid must be at least half-closed.
•Unhitch the trailer ⇒ Trailer towing.
•There is more than one vehicle key in the luggage compartment.
•Press the Easy Close button again.
Windows
Introduction
This chapter contains information on the followingsubjects:
⇒ Opening and closing windows
⇒ Electric window roll-back function
⇒ Troubleshooting
Opening and closing windows
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The buttons are located in the doors ⇒ Driver door.
Open windows: press the button. Close windows: pull the button.Press to disable the
electric window buttons in the rear doors.
The windows can still be operated using the buttons in the doors for a short time after the ignition
has been switched off, provided that the driver door and front passenger door are not opened.
Careless or unsupervised use of the electric windows can cause serious injuries.
•The electric windows should be opened or closed only when you are sure that nobody
is in their operating area.
•Never leave children or people requiring assistance alone in the vehicle when the
vehicle is locked. The windows can no longer be opened in an emergency.
•Always take all vehicle keys with you every time you leave the vehicle. The windows
can still be operated using the buttons in the doors for a short time after the ignition
has been switched off, provided that the driver door and front passenger door are not
opened.
•When transporting children on the rear bench seat, the rear electric windows should
always be deactivated using the safety button so that they cannot be opened or closed.
WARNING
During sudden rain showers, water can enter the vehicle interior via open windows and
cause damage to the vehicle.
NOTICE

Seats and head restraints
Front seats
Introduction
This chapter contains information on the followingsubjects:
⇒ Mechanically adjusting the front seat
⇒ Electrically adjusting the front seat
⇒ Folding the front passenger seat backrest forwards
The following section describes the options for adjusting the front seats. Always ensure that the
correct sitting position is adjusted ⇒ Sitting position.
Incorrect use of the steering column position adjustment and incorrect adjustment of the
steering wheel can cause serious or fatal injuries.
•After adjusting the steering column, always move lever ⇒ Fig. 77① up so that it
engages securely. This prevents the steering column from moving spontaneously
while the vehicle is in motion.
•Never adjust the steering wheel when the vehicle is in motion. If you determine that a
readjustment is necessary, stop the vehicle safely and adjust the steering wheel to the
correct position.
•The steering wheel must always point towards the chest and not towards the face. This
ensures that the driver front airbag provides maximum protection in the event of an
accident.
•While driving, always keep both hands on the outside of the steering wheel at the 9 
o'clock and 3 o'clock positions⇒ Fig. 78. This reduces the risk of injury if the driver
front airbag is triggered.
•Never hold the steering wheel at the 12 o'clock position, or in any other manner, e.g. on
the hub of the steering wheel. If the driver front airbag is triggered, you could receive
severe injuries to the arms, hands and head.
WARNING

Mechanically adjusting the front seat
Always adjust the front seats to their correct position before any journey and ensure that
any passenger has fastened their seat belt.
•Push the front passenger seat as far back as possible.
•Adjust the driver seat so that there is at least 25 cm between your breastbone and the
hub of the steering wheel. Adjust the driver seat by moving it forwards or backwards
so that you are able to press the pedals to the floor with your knees still slightly bent
and so that the distance from the dash panel to your knees is at least 10 cm. If your
build makes it impossible to fulfil this requirement then you must contact a qualified
workshop so they can make any necessary modifications.
•Never travel with the backrest tilted far back. The further back the backrest is tilted, the
greater the risk of injury caused by incorrect seat belt routing or an incorrect sitting
position.
•Never travel with the backrest tilted far forwards. When a front airbag is triggered it
could force the seat backrest backwards and injure vehicle occupants on the back
seats.
•Adopt and maintain the greatest possible distance from the steering wheel and dash
panel.
•You should always sit upright with your back against the seat backrest with the front
seats properly adjusted. Do not position any body part too close where the airbags are
fitted.
•The risk of serious injury is increased for passengers on the rear seat if they are not
sitting upright because the seat belts are incorrectly positioned.
WARNING
Incorrect adjustment of the seats can cause accidents and serious injuries.
•Only adjust the seats when the vehicle is stationary. The seats could change position
unexpectedly if you attempt to reposition them while the vehicle is in motion, leading
to a loss of control of the vehicle. Furthermore, an incorrect seating position is
adopted while adjusting the seat.
•Only adjust the height and tilt of the seat or move it forwards and backwards when the
area around the seat is clear.
•To be able to make adjustments to the seats, the area around them must not be
restricted by any items.
•Only adjust the height of the rear seat or move it forwards and backwards when the
area around the seat is clear.
•The areas for adjusting and locking the seats must not be soiled.
WARNING
Improper use of seat covers or protective covers may lead to the electrical seat controls
being operated accidentally and the front seats moving unexpectedly while the vehicle is
moving. You could lose control over the vehicle. This could result in serious injury and
accidents. Furthermore, this may result in damage to the electrical components in the
front seats.
•Never attach or secure seat covers or protective covers to the electrical controls.
•Do not fit seat covers or protective covers over the seats unless they have been
expressly approved for use in the vehicle.
WARNING
Cigarette lighters in the vehicle could be damaged or accidentally lit. This could lead to
serious burns and other injuries.
•Before adjusting the seats always ensure that there is no lighter on or near the
moveable parts of the seat.
•Before closing stowage areas or compartments always ensure that there is no lighter
in the way.
•Never stow lighters in stowage areas, compartments or on other surfaces in the
vehicle. High surface temperatures, especially in summer, may cause cigarette lighters
to self-ignite.
WARNING