2017 VOLKSWAGEN TIGUAN INSPECT

The refill bottle must be disposed of in accordance with regulations governing the protection
of the environment.
Catalytic converter
First read and observe the introductoryinformation and safety warnings⇒
Introduction
To help ensure long-term functionality in the exhaust system and the catalytic converter:
•Use unleaded petrol only ⇒ Fuel types and refuelling.
•Do not allow the fuel tank to run completely empty.
•Do not overfill engine oil ⇒ Engine oil.
•Do not tow start the vehicle. Use jump leads ⇒ Jump starting.
If you notice misfiring, uneven running or loss of power when the vehicle is moving, reduce speed
immediately. The vehicle should be inspected at the nearest qualified workshop
⇒ Troubleshooting. If this happens, unburnt fuel can enter the exhaust system and escape into the
atmosphere. The catalytic converter can also be damaged by overheating.
The emissions may have a sulphur-like smell even if the emission purification system is
working properly.
Particulate filter
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Function
The particulate filter filters out soot particles in the exhaust gas. Observe the following points to
ensure that the exhaust purification system will work properly for a long time:
AdBlue is an irritant and corrosive fluid that can damage the skin, eyes and breathing
passages upon contact.
•Always observe the instructions for use when using AdBlue. If containers are used
according to the instructions, it is unlikely that a user will come into contact with
AdBlue.
•AdBlue must be kept in the closed original container. Never use empty food
containers, bottles or other containers for this purpose.
•Always store in a safe place out of reach of children.
•If AdBlue gets into the eyes, immediately rinse the eyes with plenty of water for at
least 15 minutes and consult a doctor.
•If AdBlue gets onto the skin, immediately wash the area with plenty of water for at
least 15 minutes and consult a doctor if the skin becomes irritated.
•If AdBlue is swallowed, immediately rinse the mouth out with lots of water for at least
15 minutes. Do not induce vomiting unless instructed to do so by a doctor. Seek
medical assistance immediately.
CAUTION
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Overfilling AdBlue may damage the tank system and the vehicle.
•Do not fill with more than the maximum refill quantity indicated on the instrument
cluster display.
•Remove any spilt AdBlue as quickly as possible with a damp cloth and plenty of cold
water.
•If the AdBlue has already formed crystals, use warm water and a sponge to remove.
NOTICE
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Improper use of AdBlue may cause damage to the vehicle that is not covered by the
warranty.
•Only use AdBlue that complies with the standard ISO 22241-1.
•Do not mix with water, fuel or additives.
•Never fill AdBlue in the diesel tank.
•Do not transport the refill bottle in the vehicle habitually. The bottle may develop a leak
following changes in temperature and damage and the AdBlue may damage the
vehicle interior.
NOTICE
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Park the vehicle on a level and stable surface.
Depress and hold the brake pedal until you have switched off the ignition.
Switch on the electronic parking brake Electronic parking brake.
Select the neutral position Manual gearbox: selecting a gear or move the selector lever to
position P DSG® dual clutch gearbox.
Switch off the ignition and remove the vehicle key from the ignition lock Starting and
stopping the engine.
Service fluids leaks are harmful to the environment. So you should regularly check the
ground underneath your vehicle. If there are spots of oil or other service fluids on the ground, the
vehicle should be inspected by a qualified workshop. Any spilt service fluids must be disposed of
properly.
Preparing the vehicle for working in the engine compartment
Checklist
The following steps should always be carried out in the specified order before working in
the engine compartment ⇒:
There are rotating components in the engine compartment that can cause serious injury.
•Never place your hand near these components or in the radiator fan. Touching the
rotary blades can result in serious injuries. The fan is temperature-controlled and can
start automatically, even if the ignition has been switched off and the vehicle key has
been removed from the ignition lock.
•If any work has to be performed when the engine is started or with the engine running,
there is an additional, potentially fatal, safety risk from the rotating parts, such as the
poly V-belts, alternator, radiator fan etc., and from the high-voltage ignition system.
Always be particularly careful.
- Always ensure that no body parts, jewellery, ties, loose items of clothing or long
hair can be caught up in rotating engine components. Before starting work,
remove any jewellery and ties, tie up long hair and pull clothes in tightly to avoid
them getting caught in the engine compartment.
- Always take due care and attention when depressing the accelerator. The vehicle
could move, even if the electronic parking brake is applied.
•Always ensure you have not left any objects, such as cleaning cloths and tools, in the
engine compartment. Any forgotten items can cause malfunctions, engine damage and
fires.
WARNING
Additional insulating materials such as covers in the engine compartment could disrupt
the operation of the engine, start fires and lead to severe injuries.
•Never cover the engine with any insulating materials.
WARNING
Service fluids and some materials in the engine compartment are highly flammable and
can cause fires and serious injuries!
•Never smoke in the vicinity of the engine compartment.
•Never work near naked flames or sparks.
•Never spill fluids onto the engine. They could ignite on hot engine components and
hence cause injuries.
•Please note the following when carrying out any work on the fuel system or the
electrical system:
- Always disconnect the 12-volt vehicle battery. Ensure that the vehicle is
unlocked when the 12-volt vehicle battery is disconnected as otherwise the anti-
theft alarm will be activated.
- Never work in the direct proximity of heating systems, water heaters or any other
open flames.
•Always have a fully functional and tested fire extinguisher to hand.
WARNING
When topping up or changing service fluids, ensure that you pour the correct service
fluids into the correct openings. The use of incorrect service fluids could result in serious
malfunctions and engine damage.
NOTICE

The vehicle data sticker confirms when the vehicle was first registered or delivered, when the
delivery inspection was carried out, and thus the date from which your vehicle is covered by our
warranty.
Saving the service operations performed (digital service schedule)
Each service record is stored by your Volkswagen dealership and qualified workshop in a central
system. This transparent documentation of the service history allows the service operations
performed to be reproduced at any time. Each time you have your vehicle serviced, Volkswagen
recommends asking for a printed service record, which contains all service work stored in the
system.
With every service, the printout of the previous service record is replaced by a current printout.
The digital service schedule is not available in some markets. In this case, your Volkswagen
dealership will inform you about the documentation process for service work.
Service work
The following information is documented in the digital service schedule by your Volkswagen
dealership or qualified workshop:
•When which service was carried out.
•Whether any repairs are recommended, such as replacement of the brake pads in the near
future.
•Whether you had any special requests before or during the maintenance work (your service
advisor will note these on the order).
•Which components or service fluids were changed.
•When your next service is scheduled for.
The LongLife mobility guarantee is valid until the next inspection is due. Documentation takes place
at every due inspection.
The type and scope of service work may differ from vehicle to vehicle. Information on specific work
for your vehicle can be requested from a qualified workshop.
Regular servicing of your vehicle not only maintains its value, it also ensures that your
vehicle remains roadworthy and in working order. You should therefore have your vehicle serviced
according to the Volkswagen guidelines.
Fixed service or flexible service
Fig. 250 Vehicle data sticker with PR number for the relevant service.
The service events differ according to oil change service and inspection. The service interval
display in the display of the instrument cluster serves as a reminder for the due date of the next
service event.
Your vehicle will receive either the fixed service or flexible service for the oil change service,
depending on the vehicle equipment, the engine type and the operating conditions.
How do I know which type of service my vehicle needs?
Inadequate servicing, no servicing at all, or failure to adhere to service intervals can result
in breakdowns, accidents and serious injury.
•Have your service work carried out by an authorised Volkswagen dealership or
workshop.
WARNING
Volkswagen is not responsible for any vehicle damage caused by inadequate service work
or the lack of part availability.
NOTICE

•From the PR number on the vehicle data sticker ⇒ Fig. 250 (arrow) ⇒ Technical data.
•From the table below.
Service
event
PR
No.
Service
type
Service interval
Oil change
service
QI1
Fixed
Every 5,000 km / 3,000 miles or 1 year.
QI2Every 7,500 km / 4,500 miles or 1 year.
QI3Every 10,000 km / 6,000 miles or 1 year.
QI4Every 15,000 km / 9,000 miles or 1 year.
QI6FlexibleAccording to service interval display.
InspectionAccording to service interval display.
Note the information on engine oil specifications according to VW standards ⇒ Engine oil.
Features of the flexible service
With the flexible service, you need to have an oil change service carried out only if your vehicle
requires one. To determine this point in time, individual operating conditions and personal driving
style are taken into account. An important part of the flexible service is the use of LongLife engine
oil instead of conventional engine oil.
Note the information on engine oil specifications according to VW standards ⇒ Engine oil.
If you do not wish to have the flexible service, you can opt for the fixed service instead.
However, a fixed service can affect your service costs. Your service advisor will be pleased to
advise you.
Service interval display
Scheduled services at Volkswagen are displayed in the service interval display in the instrument
cluster ⇒ Service interval display or in the Vehicle settings menu in the Infotainment system
⇒ Operation and display in the Infotainment system. The service interval display informs you about
the scheduled services which include an oil change and also about scheduled services which
include an inspection. When the respective service is due, additional work that is due can also be
carried out, e.g. changing brake fluid and spark plugs.
Information is stated for vehicles used under normal operating conditions.
Whichever comes first.
Information on operating conditions
The service intervals and service content are always for vehicles used under normal operating
conditions.
If the vehicle is operated under severe conditions, some work will have to be performed before the
next service is due or at shorter intervals than those specified.
Severe operating conditions are, for example:
•Fuels containing sulphur,
•Regular short trips,
•Long periods of engine idling (taxis for example),
•Operation in regions with high dust levels,
•Regular trailer towing ⇒ Trailer towing,
•A high percentage of stop-and-go traffic, as is typical in city driving and
•Driving mainly in winter conditions.
This applies particularly to the following components:
•Dust and pollen filter
•Air filter
•Toothed belt
•Diesel particulate filter
•Engine oil
The service advisor at your qualified workshop will be pleased to advise you on whether your
vehicle requires more frequent work due to the conditions under which it is used.
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Scope of service
The scope of service includes all maintenance work that is necessary in order to keep your vehicle
roadworthy (depending on the operating conditions and vehicle equipment, e.g. engine, gearbox or
service fluids). The maintenance work is divided into inspection work and servicing work. You can
find out what work is required in detail for your vehicle:
•From your Volkswagen dealership.
•From your qualified workshop.
•In the electronic repair and workshop information system erWin at https://erwin.volkswagen.de.
Inspection work
Electrics
•12-volt vehicle battery: check and replace if necessary.
•Lighting: check.
•High-voltage components: check.
•Horn: check.
•Headlight setting: check.
•Service interval display: reset.
Engine/gearbox
•Exhaust system: check.
•Gearbox and final drive: check.
•Gas system: check.
•Poly V-belt: check.
•Cooling system: check.
•Engine and components in engine compartment: check.
•Engine oil level: check.
Running gear
•Swivel joints/track rods: check.
•Tyres: check.
•Brake system: check.
•Brake pads/discs: check.
•Brake fluid level: check.
•Boots: check.
•Coupling rod and stabiliser bearings: check.
•Pneumatic suspension: check.
•Breakdown set: check.
•Tyre pressure on all wheels: check.
•Power steering: check.
•Shock absorbers/coil springs: check.
Body
•Roof systems: check.
•Windscreen: check.
•Body: check for corrosion.
•Wiper blades: check.
•Window wiper and washer system: check.
•Door arresters: lubricate.
•Underbody: check.
Inadequate servicing, no servicing at all, or failure to adhere to service intervals can result
in breakdowns, accidents or serious injury.
•Have your service work carried out by an authorised Volkswagen dealership or
workshop.
WARNING
Volkswagen is not responsible for any vehicle damage caused by inadequate service work
or the lack of part availability.
NOTICE

•Water drains: check.
•Road test: perform.
Servicing work
In addition to the inspection work (depending on the operating conditions and vehicle equipment
such as engine, gearbox or service fluids), further servicing work must be performed on your
vehicle. The work dependent on either time and/or mileage.
•Additives: change/top up.
•Brake fluid: change.
•Diesel particulate filter: check.
•Natural gas tank and lines: change.
•Gearbox: change oil/filter.
•Gearbox mountings: change.
•Gas system filter: change.
•Final drive/differential: change oil.
•Diesel fuel filter: change/drain.
•Air filter: change.
•Engine: change oil/filter.
•Dust and pollen filter: change.
•Spark plugs: change.
•Toothed belt/toothed belt tensioning roller: check/change.
It is also possible to have servicing work carried out in between the scheduled service events
⇒ Fixed service or flexible service.
The scope of service is subject to change for technical reasons (continuous further development of
components). Your Volkswagen dealership or qualified workshop always has the latest information
about any changes.
Vehicle care
Notes on vehicle care
Regular and expert care helps to maintain the value of the vehicle.
Leaving stains, dirt and other deposits on the surface of vehicle components and cloth seat covers
for a long time can make it difficult to clean and treat them. Stains, dirt and deposits may become
impossible to remove, particularly if left for a long time.
For proper cleaning and care, Volkswagen recommends using Genuine care products that have
been matched to your vehicle. Consult a qualified workshop if you have any specific questions or if
vehicle parts are not listed.
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Incorrect care and cleaning of vehicle parts can impair the safety features of the vehicle
and cause serious injury.
•Vehicle parts must be cleaned according to the manufacturer's instructions.
•Always use approved or recommended cleaning products.
•Do not use solvent-based cleaning products. Solvents can cause irreparable damage
to the airbag modules.
•Protect your hands and arms against parts with sharp edges, e.g. when cleaning the
underbody or the insides of the wheel housings.
WARNING
Dirty, misted or iced over windows reduce visibility and increase the risk of accidents and
severe injuries. This could impair the safety equipment of the vehicle.
•Only drive when you have a clear view through all windows.
•Do not treat the windscreen with water-repellent window coating agents. In
unfavourable conditions, they can cause increased dazzle.
WARNING

Warranty and LongLife mobility guarantee
Volkswagen dealership warranty
Volkswagen dealerships guarantee that all vehicles purchased from them are free of faults.
Volkswagen dealerships provide a warranty that new Volkswagen vehicles are free of faults
Details of warranty conditions and the warranty periods can be found in your sales contract.
Please ask your Volkswagen dealership for further information.
You are advised that natural wear and damage caused by abnormally rough or improper use, or
unauthorised modifications are not covered by this warranty.
If your vehicle does break down, please contact your nearest available Volkswagen dealership.
Warranty for the paintwork and body
Volkswagen dealerships provide a warranty on the paintwork and body of all vehicles purchased
from them.
In addition to the warranty conditions for new Volkswagen vehicles (as detailed in the purchase
contract), the Volkswagen dealership guarantees that the body of any vehicles it sells will not be
affected by paint defects or corrosion perforation for a specified period:
•a 3-year warranty on paint defects and
•a 12-year corrosion perforation warranty. Here, corrosion perforation refers to rust forming on
the inside (cavity) of the body and causing holes in the sheet metal.
In the unlikely event that this type of damage occurs, it will be repaired free of charge for parts and
labour by any Volkswagen dealership.
Warranty claims will not be accepted in the following circumstances:
•If damage is caused by external influence or insufficient care.
•Defects on the body or paintwork are not repaired promptly according to manufacturer
specifications.
•The cause of corrosion perforation is related to body repairs not being carried out according to
manufacturer specifications.
If the body is repaired or painted, your Volkswagen dealership will confirm your warranty against
corrosion perforation for the repaired area.
LongLife mobility guarantee
With the delivery of your new vehicle you have acquired the comprehensive LongLife mobility
guarantee (available in many European countries), which will be renewed after every inspection.
In many European markets, your new vehicle includes the comprehensive LongLife mobility
guarantee which will be renewed after every inspection.
The selling Volkswagen dealership will issue a comprehensive LongLife mobility guarantee for
every new vehicle which applies from the time of delivery until the first due inspection. If you
purchase your new vehicle directly from Volkswagen AG, Volkswagen AG will issue the LongLife
mobility guarantee from the time of delivery until the first due inspection.
Your Volkswagen service partner will extend the LongLife mobility guarantee until the following
inspection when the due inspection is carried out at that workshop. The service costs include the
entire guarantee package.
The comprehensive LongLife mobility guarantee includes the following services:
If your vehicle can no longer be driven due to a technical defect, corresponding assistance will be
provided in the case of breakdown or accident. The LongLife mobility guarantee provides with you
protection and mobility.
The inspection is not only about car maintenance - it also ensures that your car remains roadworthy
and in perfect working order. For this reason, servicing should be carried out regularly in
accordance with the manufacturer's service schedule.
Your entitlement to the LongLife mobility guarantee is documented in the digital service schedule
each time your car is serviced. A full service history shows that your car has been professionally
maintained and cared for.
A vehicle which can no longer be driven is a vehicle which cannot reach a workshop under its
own power.
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