2017 VOLKSWAGEN TIGUAN spec

Notes on tow-starting and towing
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Tow rope, tow bar
It is easier and safer to tow a vehicle with a tow bar. Only use a tow rope if you do not have a tow
bar.
The tow rope should be slightly elastic to reduce the strain on both vehicles. It is advisable to use a
tow rope made of synthetic fibre or similarly elastic material.
Only attach the tow rope or tow bar to the specially provided towing eyes or to the towing bracket.
Vehicles with a factory-fitted towing bracket must only use tow bars that are specially designed
to fit a ball head ⇒ Trailer towing.
Tow-starting
Vehicles should not be tow-started wherever possible. Instead have the vehicle jump-started
⇒ Jump starting or collected by a recovery vehicle.
However, if the vehicle still has to be tow-started:
•Engage second or third gear.
•Keep the clutch pressed down.
•Switch on the ignition and the hazard warning lights.
•Once both vehicles are in motion, release the clutch.
•As soon as the engine starts, press the clutch and put the gear into neutral. This helps to
prevent driving into the towing vehicle.
When should your vehicle not be towed?
•The vehicle gearbox is damaged or does not contain any lubricant.
•The 12-volt vehicle battery is discharged. The steering system is still locked and the electronic
parking brake and electronic steering column lock, if applied, cannot be released.
•The distance to be towed is further than 50 km.
Never tow a vehicle that has no power supply.
•Never remove the vehicle key from the ignition or switch off the ignition using the
starter button during towing. This could cause the mechanical steering column lock
(steering lock) or the electronic steering column lock to engage suddenly. You will no
longer be able to steer the vehicle. This can lead to a loss of control of the vehicle,
accidents and serious injuries.
•If the power supply to the towed vehicle is disconnected, stop towing immediately and
seek expert assistance.
WARNING
If a vehicle is being towed, the vehicle handling and braking effect will change
significantly. Please note the following in order to reduce the risk of an accident or serious
injuries:
•Notes for the driver of the towed vehicle:
- You will need to depress the brake pedal more vigorously than normal as the
brake servo is not working. Always be careful not to drive into the vehicle that is
pulling your vehicle.
- You will need to turn the steering wheel more vigorously as the power-assisted
steering function is not working.
•Notes for the driver of the towing vehicle
- Accelerate carefully and gently.
- Avoid sudden braking and driving manoeuvres.
- Brake earlier than normal by pressing lightly on the brake pedal.
WARNING
•Remove and install the cover and the towing eye carefully so as to avoid damage to the
vehicle, e.g. the paintwork.
•Unburnt fuel can enter the catalytic converter and damage it while the vehicle is being
towed.
NOTICE

Fitting the front towing eye
Fig. 220 In the front bumper, right-hand side: towing eye.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The towing eye is screwed into a threaded hole behind a cover on the right of the front bumper
⇒ Fig. 220.
The towing eye must always be kept in the vehicle.
Observe the notes on towing ⇒ Notes on tow-starting and towing.
Fitting the towing eye at front
•Remove the towing eye from the vehicle tool kit in the luggage compartment ⇒ Vehicle toolkit.
•Press the side of the cover ⇒ Fig. 220① (arrow) to release the cover fastener.
•Remove the cover and leave it hanging from the vehicle.
•Turn the towing eye ⇒ Fig. 220② as shown by the arrow into the threaded hole and tighten as
far as possible ⇒. Use a suitable object to screw the towing eye fully and securely into the
mounting.
•After you have finished towing, remove the towing eye by unscrewing it in the opposite direction
to the arrow using a suitable object.
•Insert the outer tab of the cover into the opening in the bumper and push on the upper area of
the cover until the lug clicks into place in the bumper.
•If necessary clean the towing eye and place them back in the vehicle tool kit in the luggage
compartment.
Fitting the front towing eye (R-Line)
Fig. 221 In the right-hand side of the front bumper: cover for the towing eye mounting.
•The towing eye must always be screwed firmly into the mounting. Otherwise, the
towing eye can be ripped out of the mounting when the vehicle is being tow-started or
towed.
•Vehicles with a factory-fitted towing bracket must use only tow bars that are specially
designed for fitting to a ball head. If you use an unsuitable tow bar, the ball head and
the vehicle could be damaged. You should use a tow rope instead.
NOTICE
The towing eye must always be screwed firmly into the mounting. Otherwise, the towing
eye can be ripped out of the mounting when the vehicle is being tow-started or towed.
NOTICE

Fig. 222 Front bumper, right-hand side: screwing in the towing eye.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The towing eye is screwed into a threaded hole behind a cover on the right of the front bumper
⇒ Fig. 221.
The towing eye must always be kept in the vehicle.
Observe the notes on towing ⇒ Notes on tow-starting and towing.
Fitting the towing eye at front
•Remove the towing eye from the vehicle tool kit in the luggage compartment.
•Push the area of the cover pointing towards the vehicle ⇒ Fig. 221 in the direction of the arrow
to release the cover fastener.
•Remove the cover and leave it hanging from the vehicle.
•Turn the towing eye anti-clockwise into the threaded hole and tighten as far as possible
⇒ Fig. 222⇒. Use a suitable object to screw the towing eye fully and securely into the
mounting.
•After you have finished towing, remove the towing eye by unscrewing it with a suitable object
clockwise.
•Insert the lug on the cover on the opening pointing towards the vehicle side in the bumper and
push on the opposite area of the cover until the lug engages in the bumper.
•If necessary clean the towing eye and place them back in the vehicle tool kit in the luggage
compartment.
Driving notes when towing
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Towing requires some experience, especially when using a tow rope. Both drivers should be
familiar with the technique required for towing. Inexperienced drivers should not attempt to tow.
When driving, remember not to pull too hard on the towing vehicle and take care to avoid jerking
movements. When towing on an unpaved road, there is always a risk of overloading and damaging
the anchorage points.
It is still possible to activate the turn signals in a vehicle that is being towed, even if the hazard
warning lights are switched on. To do this, operate the turn signal lever in the required direction
while the ignition is switched on. The hazard warning lights will not flash while the turn signal is
being used. The hazard warning lights will start flashing automatically as soon as the turn signal
lever is moved back to the neutral position.
Notes for the driver of the towed vehicle:
•Leave the ignition of the vehicle being towed switched on to prevent the steering wheel from
locking, to enable the electronic parking brake to be switched off, and to ensure that the turn
signals, wipers and washer system can be used.
•As the power assisted steering does not work if the engine is not running, you will need more
strength to steer than you normally would.
•You will need to depress the brake pedal more vigorously than normal as the brake servo is not
working. Do not drive too close to the towing vehicle.
•Read and comply with the information and notes in the owner's manual of the towing vehicle.
Notes for the driver of the towing vehicle:
•Accelerate carefully and gently. Avoid any sudden driving manoeuvres.
•Brake earlier than normal by pressing lightly on the brake pedal.
•Read and comply with any information and notes in the owner's manual of the towed vehicle.
Checking and refilling
In the engine compartment
The towing eye must always be screwed firmly into the mounting. Otherwise, the towing
eye can be ripped out of the mounting when the vehicle is being tow-started or towed.
NOTICE

Park the vehicle on a level and stable surface.
Depress and hold the brake pedal until you have switched off the ignition.
Switch on the electronic parking brake Electronic parking brake.
Select the neutral position Manual gearbox: selecting a gear or move the selector lever to
position P DSG® dual clutch gearbox.
Switch off the ignition and remove the vehicle key from the ignition lock Starting and
stopping the engine.
Service fluids leaks are harmful to the environment. So you should regularly check the
ground underneath your vehicle. If there are spots of oil or other service fluids on the ground, the
vehicle should be inspected by a qualified workshop. Any spilt service fluids must be disposed of
properly.
Preparing the vehicle for working in the engine compartment
Checklist
The following steps should always be carried out in the specified order before working in
the engine compartment ⇒:
There are rotating components in the engine compartment that can cause serious injury.
•Never place your hand near these components or in the radiator fan. Touching the
rotary blades can result in serious injuries. The fan is temperature-controlled and can
start automatically, even if the ignition has been switched off and the vehicle key has
been removed from the ignition lock.
•If any work has to be performed when the engine is started or with the engine running,
there is an additional, potentially fatal, safety risk from the rotating parts, such as the
poly V-belts, alternator, radiator fan etc., and from the high-voltage ignition system.
Always be particularly careful.
- Always ensure that no body parts, jewellery, ties, loose items of clothing or long
hair can be caught up in rotating engine components. Before starting work,
remove any jewellery and ties, tie up long hair and pull clothes in tightly to avoid
them getting caught in the engine compartment.
- Always take due care and attention when depressing the accelerator. The vehicle
could move, even if the electronic parking brake is applied.
•Always ensure you have not left any objects, such as cleaning cloths and tools, in the
engine compartment. Any forgotten items can cause malfunctions, engine damage and
fires.
WARNING
Additional insulating materials such as covers in the engine compartment could disrupt
the operation of the engine, start fires and lead to severe injuries.
•Never cover the engine with any insulating materials.
WARNING
Service fluids and some materials in the engine compartment are highly flammable and
can cause fires and serious injuries!
•Never smoke in the vicinity of the engine compartment.
•Never work near naked flames or sparks.
•Never spill fluids onto the engine. They could ignite on hot engine components and
hence cause injuries.
•Please note the following when carrying out any work on the fuel system or the
electrical system:
- Always disconnect the 12-volt vehicle battery. Ensure that the vehicle is
unlocked when the 12-volt vehicle battery is disconnected as otherwise the anti-
theft alarm will be activated.
- Never work in the direct proximity of heating systems, water heaters or any other
open flames.
•Always have a fully functional and tested fire extinguisher to hand.
WARNING
When topping up or changing service fluids, ensure that you pour the correct service
fluids into the correct openings. The use of incorrect service fluids could result in serious
malfunctions and engine damage.
NOTICE

Leaking service fluids can pollute the environment. Spilt service fluids must be collected in
suitable containers and disposed of properly and with respect for the environment.
Washer fluid
Fig. 226 In the engine compartment: cap of washer fluid reservoir.
The windscreen washer fluid level should be checked regularly and topped up as necessary.
A filter can be found in the feed throat of the washer fluid reservoir. The filter keeps large dirt
particles away from the windscreen washer jets when refilling. The filter should only be removed for
cleaning. If the filter is damaged or is not present, dirt particles can enter the system and will block
the washer jets.
•Open the bonnet ⇒ In the engine compartment.
•The washer fluid reservoir is identified by the symbol on the cap ⇒ Fig. 226.
•Check whether there is enough windscreen washer fluid in the reservoir.
•To top up, mix clean water (not distilled water) with a washer fluid recommended by
Volkswagen ⇒. Observe the dilution instructions on the packaging.
•At low temperatures, add a special anti-freeze agent so that the fluid cannot freeze ⇒.
Capacities
The washer fluid reservoir has a capacity of between 3 and 5 litres depending on the vehicle
equipment level.
Unsuitable service fluids and consumables, and the incorrect use of these fluids and
consumables, can cause accidents, serious injuries, burns or poisoning.
•Service fluids must be kept in their original sealed container.
•Never store service fluids in empty food containers, bottles or any other non-original
containers as people finding these containers could drink them.
•Keep children away from all service fluids and consumables.
•Always read and follow the information and warnings on the service fluid packaging.
•When using products that give off harmful fumes, always work outdoors or in a well-
ventilated area.
•Never use fuel, turpentine, engine oil, nail varnish remover or other volatile fluids for
vehicle care. They are toxic and highly flammable. They could cause fires and
explosions.
WARNING
•Only use suitable service fluids for refilling. Never use the wrong service fluid. Failure
to observe this warning can result in serious malfunctions and engine damage.
•Optional equipment and other accessories in front of the air inlet reduce the cooling
effect of the coolant. The engine may overheat at high ambient temperatures and high
engine loads.
NOTICE

Engine oil
Introduction
This chapter contains information on the followingsubjects:
⇒ Engine oil specification
⇒ Changing the engine oil
⇒ Engine oil consumption
⇒ Checking the engine oil level and refilling the engine oil
⇒ Troubleshooting
Leaking or spilt engine oil can pollute the environment. Spilt service fluids must be collected
then disposed of properly and in an environmentally responsible way.
Engine oil specification
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The correct engine oil is important for the function and service life of the engine. A special high
quality multigrade oil has been filled at the factory and this can normally be used as an all-season
oil.
If possible, use only Volkswagen-approved engine oil ⇒. To comply with flexible oil change
service requirements, refill only with approved flexible service engine oil that meets the
corresponding VW standard. The engine oils listed are multigrade high-lubricity oils.
Engine oils are constantly being developed and improved. Volkswagen dealerships are kept up to
date on all innovations. Volkswagen therefore recommends having engine oil changes done by a
Volkswagen dealership.
The quality of the engine oil is not only tailored to the requirements of engines and exhaust gas
treatment systems, but also to fuel quality. Due to the way in which a combustion engine works,
engine oil always comes into contact with combustion residues and fuel, which has a knock-on
effect on the ageing process of the oil.
The quality of fuels can vary greatly between individual markets and this must be taken into account
when selecting the correct engine oil.
Never mix coolant additive or other unsuitable additives into the windscreen washer fluid.
These may leave an oily film on the screen, restricting the field of vision.
•Use clean, clear water (not distilled water) with a washer fluid recommended by
Volkswagen.
•A suitable anti-freeze agent should be added to the windscreen washer fluid if
necessary.
WARNING
•Never mix other cleaning agents with the cleaning agents recommended by
Volkswagen. This can cause the ingredients to separate and block the windscreen
washer jets.
•When topping up service fluids, please ensure that you pour the correct service fluids
into the correct openings. The use of incorrect service fluids could result in serious
malfunctions and engine damage.
NOTICE
Incorrect handling of engine oil can cause serious burns and other injuries.
•Always wear eye protection when handling engine oil.
•Engine oil is toxic and must be stored out of the reach of children.
•Engine oil must be kept in the closed original container. This also applies to used oil
until it is disposed of.
•Never use empty food containers, bottles or other containers to store engine oil as
other people may then drink the engine oil.
•Regular contact with engine oil can damage the skin. Skin that has been in contact with
engine oil should be washed thoroughly with water and soap.
•Engine oil becomes extremely hot when the engine is running and can scald skin
severely. Always allow the engine to cool down.
WARNING

The use of engine oils compliant with the VW 504 00, VW 507 00 and VW 508 00 specifications
requires a fuel quality compliant with EN 228 (petrol) and EN 590 (diesel), or fuel of an equivalent
quality. Engine oils compliant with VW 504 00, VW 507 00 and VW 508 00 are therefore
unsuitable for use in a large number of markets.
If the engine has been filled with engine oil in accordance with the standards W 502 00, VW 504 00
and VW 507 00, a sticker with the relevant information will be located on the lock carrier in the
engine compartment. Observe this information!
Permitted engine oil specifications ⇒Alternative engine 
oil 
specifications⇒
Engine typeFlexible
service QI6
(LongLife)
Fixed service QI1,
QI2, QI3, QI4, QI7
(based on
time/distance
travelled)
Only in the EU, 
Switzerland, 
Norway, Japan 
and Australia.
Petrol engines
VW 508 00
Alternatively:
VW 504 00
VW 502 00VW 504 00
Diesel engines with
diesel particulate
filter
VW 507 00VW 507 00–
Diesel engines
without diesel
particulate filter
VW 507 00VW 505 01VW 507 00
Volkswagen recommends . Volkswagen recommends Volkswagen genuine engine
oils.
Alternative engine oil specifications may only be used in fixed services QI1, QI2, QI3, QI4 and
QI7, and only when fuel of a quality compliant with EN 228 (petrol) and EN 590 (diesel), or fuel of
an equivalent quality, is available in the particular country.
The engine oil VW 502 00 must be used if the fuel grade does not comply with EN 228.
Using VW 504 00 instead of VW 508 00 may cause the vehicle's emissions values to increase
slightly.
You can also check with a qualified workshop if you are unsure whether your vehicle is equipped
with a diesel particulate filter. Volkswagen recommends using a Volkswagen dealership for this
purpose.
Changing the engine oil
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The engine oil must be changed on a regular basis. Always observe the service intervals applicable
for your vehicle ⇒ Service.
The engine oil and filter change should be carried out by a qualified workshop due to the special
tools and knowledge required, this also applies to the disposal of used oil. Volkswagen
recommends using a Volkswagen dealership for this purpose.
Please read the notes on the service intervals ⇒ Service.
Additives in the engine oil can cause new engine oil to discolour quickly. This is normal and does
not mean that the engine oil should be changed more frequently.
a)
b)
c)
d)
d)
•Do not add any additional lubricants to the engine oil. Any damage caused by the use
of such additives is not covered by the warranty.
•Only those engine oil specifications that have been approved for use with the engine
should be used. Using other engine oils can cause engine damage.
•Another engine oil can be used in the event of an emergency if the listed engine oils are
not available. To avoid damaging the engine, a maximum quantity of 0.5 litres of the
following engine oil may be used only once until the next oil change:
- Petrol engines: standards ACEAA3/B4 or API SN (API SM).
- Diesel engines: standards ACEA C3 or API CJ-4.
NOTICE
a)
b)
c)
d)

With the engine at operating temperature, park the vehicle on a level surface to ensure
that the engine oil reading is correct.
Switch off the engine and wait a few minutes for the engine oil to flow back into the sump.
Open the bonnet In the engine compartment.
Identify the engine oil filler cap and oil dipstick. The engine oil filler opening bears the
symbol on the cap and the oil dipstick has a coloured handle. If you cannot find the cap
and dipstick please contact a qualified workshop.
Pull the dipstick out of the guide tube and wipe it off with a clean cloth.
Insert the oil dipstick into the guide tube again as far as it will go. If there is a marking on
the upper end of the oil dipstick, this marking must fit in the corresponding groove at the
top end of the guide tube when inserting.
After reading off the oil level, push the oil dipstick back into the guide tube as far as it will
go.
Unscrew the engine oil filler opening cap .
Only the engine oil expressly approved by Volkswagen for this engine should be gradually
refilled in small quantities (no more than 0.5 l).
In order to avoid overfilling, wait for approximately one minute after each refill step to allow
the engine oil to flow into the oil sump up to the marking on the engine oil dipstick.
Read the engine oil level from the dipstick again before refilling with a further small
quantity of engine oil. Never overfill with engine oil .
After refilling, the engine oil level should be in the middle of area Ⓒ. It should not be above
Ⓒ, in area Ⓑ, and must not reach area Ⓐ .
If too much engine oil has been added unintentionally and the engine oil level is in area Ⓐ,
do not start the engine. Inform a qualified workshop and possibly seek expert assistance.
After refilling, close the engine oil filler opening with the cap.
Insert the oil dipstick into the guide tube as far as it will go. If there is a marking on the
upper end of the oil dipstick, this marking must fit in the corresponding groove at the top
end of the guide tube when inserting.
Close the bonnet In the engine compartment.
Do not refill engine oil.
Engine oil level OK.
Engine oil level too low – refill engine oil.
Checklist
Carry out the steps in the specified order ⇒:
Pull the dipstick out again and read the engine oil level on the dipstick as follows: Ⓐ Engine
oil level too high. Follow any messages that are shown on the instrument cluster display and
go to a qualified workshop . Ⓑ Do not fill the engine oil . Continue to step 16. Ⓒ Engine oil
level OK. Engine oil can, e.g. in the case of high engine loads , be filled up to the upper limit
of this range. Continue to step 8 or 16. Ⓓ Engine oil level is too low. The engine oil must be
refilled. Continue to step 8.
The engine oil level must never be above area ⇒ Fig. 227Ⓑ. Otherwise oil can be drawn in
through the crankcase breather and escape into the atmosphere via the exhaust system.
Troubleshooting
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Engine oil can ignite if it comes into contact with hot engine components. It can cause
fires, burns and other serious injuries.
•If engine oil is spilt on cold engine parts it can heat up and ignite when the engine is
running.
•Always ensure that the engine oil filler cap is securely tightened after refilling, and that
the dipstick is properly inserted back into the guide tube. This will prevent the engine
oil from draining out on to hot engine components when the engine is running.
WARNING
•If too much engine oil has been added unintentionally and the engine oil level is in area
⇒ Fig. 227Ⓐ, do not start the engine. Inform a qualified workshop and possibly seek
expert assistance. The catalytic converter and the engine could otherwise be damaged.
•When topping up service fluids, please ensure that you pour the correct service fluids
into the correct openings. The use of incorrect service fluids could result in serious
malfunctions and engine damage.
NOTICE