762What to do if... (Troubleshooting)
PRIUS PRIME_OM_OM47A88U_(U)
What to do if... (Troubleshooting)
●If you lose your mechanical keys, new genuine mechanical keys can be
made by your Toyota dealer. ( →P. 263)
●If you lose your electronic keys, the risk of vehicle theft increases signifi-
cantly. Contact your Toyota dealer immediately. ( →P. 266)
●Is the electronic key battery weak or depleted? (→P. 627)
●Is the power switch in ON mode?
When locking the doors, turn the power switch off. ( →P. 326)
●Is the electronic key left inside the vehicle?
When locking the doors, make sure that you have the electronic key on
your person.
●The function may not operate properly due to the condition of the radio
wave. (→P. 281)
●Is the child-protector lock set?
The rear door cannot be opened from inside the vehicle when the lock is
set. Open the rear door from outside and then unlock the child-protector
lock. (→P. 270)
If you have a problem, check the following before contacting
your Toyota dealer.
The doors cannot be locked, unlocked, opened or closed
You lose your keys
The doors cannot be locked or unlocked
The rear door cannot be opened
763What to do if... (Troubleshooting)
PRIUS PRIME_OM_OM47A88U_(U)
●Did you press the power switch while firmly depressing the brake pedal?
(→P. 324)
●Is the shift position in P? ( →P. 331)
●Is the electronic key anywhere detectable inside the vehicle? ( →P. 279)
●Is the electronic key battery weak or depleted?
In this case, the hybrid system can be started in a temporary way.
(→P. 691)
●Is the 12-volt battery discharged? ( →P. 694)
●Is the window lock switch pressed?
The power windows except for the one at the driver’s seat cannot be oper-
ated if the window lock switch is pressed. ( →P. 300)
●The auto power off function will be operated if the vehicle is left in
ACCESSORY or ON mode (the hybrid system is not operating) for a
period of time. ( →P. 326)
If you think something is wrong
The hybrid system does not start
The windows do not open or close by operating the power
window switches
The power switch is turned off automatically
767Alphabetical index
PRIUS PRIME_OM_OM47A88U_(U)
Approach warning ................... 400
Assist grips .............................. 540
Audio input
*
Audio system*
Automatic air conditioning system ..... 488, 498 Air conditioning eco mode .......................... 490, 501
Air conditioning filter ............. 620
Automatic air conditioning system .... 488, 498
Eco score (A/C score)........... 228
Humidity sensor ............ 494, 505
Remote Air Conditioning System ............................... 509
S-FLOW mode .............. 489, 500
Automatic door locking
and unlocking systems ........ 270
Automatic High Beam ............. 343
Automatic light control system .................................... 341
AUX port
*
Auxiliary boxes ........................ 522
Back door ................................. 273
Back-up lights .......................... 635 Replacing light bulbs............. 636
Wattage ................................ 717
Battery (12-volt battery) .......... 587
Battery checking ................... 587
Exchanging ........................... 697
If the 12-volt battery is discharged .......................... 694
Preparing and checking before winter....................... 482
Warning light ......................... 653 Battery (traction battery) .......... 90
Air intake vent ......................... 91
Charging ............................... 102
Location .................................. 90
Specification ......................... 711
Status indicator ..................... 104
Blind Spot Monitor (BSM) ....... 408 Blind Spot Monitor function... 412
Rear Cross Traffic Alert
function............................... 415
Bluetooth
®*
Bottle holders .......................... 521
Brake Fluid ...................................... 716
Parking brake ....................... 337
Regenerative braking ............. 86
Warning light......................... 653
Brake assist ............................. 476
Brake Override System ........... 308
Break-in tips............................. 309
Brightness control Instrument cluster light control ......................... 182
BSM (Blind Spot Monitor) ....... 408 Blind Spot Monitor function... 412
Rear Cross Traffic Alert function............................... 415
Care .................................. 556, 561 Aluminum wheels ................. 557
Camera sensor ..................... 365
Exterior ................................. 556
Interior .................................. 561
Radar sensor ........................ 364
Seat belts.............................. 564
Water-repellent coating ........ 557
B
C
*: Refer to the “NAVIGATION SYSTEM OWNER’S MANUAL”.
768Alphabetical index
PRIUS PRIME_OM_OM47A88U_(U)
Cargo capacity ......................... 321
Catch protection function ....... 301
CD player
*
Chains....................................... 483
Charging ................................... 102Charging cable...................... 107
Charging equipment ............. 102
Charging indicator................. 106
Charging messages .............. 175
Charging precautions............ 143
Charging procedure .............. 136
Charging time may increase .............................. 126
Charging timer function......... 147
High voltage components ....... 90
Information related to charging display ................. 130
Opening and closing the charging port lid .................. 103
Power sources
precautions ......................... 124
Power sources that can be used.................................... 122
Safety functions ............ 132, 141
When normal charging cannot be carried out.......... 170
Charging cable......................... 107
CCID (Charging Circuit Interrupting Device) ............ 107
If the charging cable
cannot be unlocked ............ 120
Indicator................................. 109
Maintenance ......................... 112
Safety functions .................... 108
Charging port ........................... 102 Opening and closing ............. 103
Smart lid & connector
locking system ..... ............... 113
If the charging port lid does
not open ............................. 116 Child restraint system............... 58
Fixed with a LATCH
system .......... ..................... ... 70
Fixed with a seat belt .............. 64
Front passenger occupant classification syst em ............ 50
Points to remember ................ 58
Riding with children ................ 57
Types of child restraint system installation method ............... 60
Using an anchor bracket......... 73
Child safety ................................ 57 12-volt battery precautions ... 588
Airbag precautions.................. 40
Back door precautions .......... 275
Charging precautions ........... 131
Child restraint system ............. 58
How your child should wear the seat belt ................. 32
Installing child restraints ......... 60
Power window lock switch .... 300
Power window precautions ... 302
Rear door child-protectors .... 270
Removed key battery
precautions......................... 629
Riding with children ................ 57
Seat belt extender precautions........................... 34
Seat belt precautions .............. 69
Seat heater precautions ....... 513
Child-protectors ...................... 270
Cleaning ........................... 556, 561 Aluminum wheels ................. 557
Camera sensor ..................... 365
Exterior ................................. 556
Interior .................................. 561
Radar sensor ........................ 364
Seat belts.............................. 564
Water-repellent coating ........ 557
770Alphabetical index
PRIUS PRIME_OM_OM47A88U_(U)
Drive information ..................... 207
Drive-Start Control .................. 308
Driver’s seat belt reminder light......................................... 656
Driving ...................................... 306
Break-in tips .......................... 309
Correct posture ....................... 28
Driving in the rain .................. 307
Driving mode select switch ... 406
Plug-in hybrid vehicle driving tips ........................................ 97
Procedures ........................... 306
Winter drive tips .................... 482
Dynamic radar cruise control
with full-speed range ............ 391
ECB (Electronically Controlled Brake System) .... 476
Eco drive mode ........................ 406
EDR (Event data recorder) ........ 11
Electric motor (traction motor) ....................... 78
Location .................................. 78
Specification ......................... 711
Electric Power Steering (EPS)....................................... 477
Function ................................ 477
Warning light ......................... 654
Electronic key .......................... 262
Battery-saving function ......... 280
If the electronic key does not operate properly ........... 690
Replacing the battery ............ 627
Electronically Controlled Brake System (ECB) ............. 476 Emergency, in case of
If a warning buzzer sounds... 653
If a warning light turns on ..... 653
If a warning message is displayed ............................ 663
If the 12-volt battery is discharged.......................... 694
If the electronic key does
not operate properly ........... 690
If the hybrid system will not start .............................. 688
If you have a flat tire ............. 671
If you lose your keys ..... 263, 266
If you think something is wrong .............................. 652
If your vehicle becomes stuck ................................... 705
If your vehicle has to be stopped in an emergency ... 645
If your vehicle needs to be
towed.................................. 646
If your vehicle overheats....... 700
Emergency flashers ................ 644
Emergency tire puncture
repair kit ................................. 671
Energy monitor ........ 208, 247, 253
Engine Accessory mode ................... 326
Compartment ........................ 580
Engine switch ....................... 324
Exhaust gas precautions ........ 56
Hood ..................................... 577
How to start the hybrid system .......... ...................... 324
Identification number ............ 710
If the hybrid system will not start .............................. 688
If your vehicle has to be stopped in an emergency ... 645
Ignition switch (power switch) .................... 324
Overheating .......................... 700
Power switch ........................ 324
E
772Alphabetical index
PRIUS PRIME_OM_OM47A88U_(U)
Hands-free system (for cellular phone)
*
Head restraints ........................ 291
Head-up display ....................... 238
Headlights ................................ 338
Automatic High Beam system ......... ....................... 343
Headlight aim ................ 633, 758
Light switch ........................... 338
Replacing light bulbs............. 640
Heated steering wheel............. 514
Heaters
Automatic air conditioning system .... 488, 498
Heated steering wheel .......... 514
Outside rear view mirrors ........................ 491, 502
Seat heaters ......................... 513
High coolant temperature
warning light .......................... 655
High mounted stoplight Replacing .............................. 640
High-voltage components ........ 90
Hill-start assist control............ 477
Hood ......................................... 577
Hooks Coat hooks............................ 540
Grocery bag hook ................. 524
Retaining hooks (floor mat)..... 26
Horn .......................................... 294
HV mode ..................................... 79 Hybrid battery
(traction battery) ..................... 90
Air intake vent ......................... 91
Charging ............................... 102
Location .................................. 90
Specification ......................... 711
Status indicator ..................... 104
Hybrid battery (traction battery)
air intake vent .......................... 91
Hybrid system............................ 78 Brake Override System ........ 308
Consumption
screen ................ 218, 250, 256
Drive-Start Control ................ 308
Emergency shut off system .... 91
Energy monitor ..... 208, 247, 253
High voltage components ....... 90
Hybrid System Indicator ....... 210
If the hybrid system will not start .............................. 688
Overheating .......................... 700
Plug-in hybrid system precautions........................... 90
Plug-in hybrid vehicle driving tips........................................ 97
Power switch ........................ 324
Regenerative braking ............. 86
Starting the hybrid system .... 324
Vehicle proximity notification system................ 85
Hybrid System Indicator ......... 210
Hybrid transmission................ 330
H
773Alphabetical index
PRIUS PRIME_OM_OM47A88U_(U)
I/M test ...................................... 573
Identification ............................ 709Engine................................... 710
Vehicle .................................. 709
Ignition switch
(power switch) ....................... 324 Auto power off function ......... 326
Changing the power switch modes...................... 326
If your vehicle has to be stopped in an emergency ... 645
Starting the hybrid system .... 324
Illuminated entry system ........ 517
Immobilizer system ................... 75
Indicators ................................. 188
Initialization .............................. 743 Intelligent Clearance
Sonar .................................. 439
Items to initialize ................... 743
Maintenance data ................. 568
Power windows ..................... 301
S-APGS (Simple Advanced Parking Guidance
System) .............................. 466
Tire pressure warning system ......... ....................... 596
Inside rear view mirror ............ 296
Instrument cluster light
control .................................... 182
Intelligent Clearance Sonar .... 430
Interior lights............................ 515
Switch ........................... 516, 517
Wattage ................................ 717
Intuitive parking assist............ 420 Jack .......................................... 610
Positioning a floor jack.......... 579
Vehicle-equipped jack .......... 610
Jack handle .............................. 610
Jam protection function ......... 301
Keyless entry ........................... 262 Smart key system ................. 278
Wireless remote control ........ 262
Keys .......................................... 262
Battery-saving function ......... 280
Electronic key ....................... 262
Engine switch ....................... 324
If the electronic key does not operate properly ........... 690
If you lose your keys ..... 263, 266
Key number plate ................. 262
Keyless entry ........................ 262
Keys...................................... 262
Mechanical key ..................... 263
Power switch ........................ 324
Replacing the battery............ 627
Smart key system ................. 278
Warning buzzer .................... 279
Wireless remote control key...................................... 262
Knee airbags .............................. 36
IJ
K
*: Refer to the “NAVIGATION SYSTEM OWNER’S MANUAL”.
775Alphabetical index
PRIUS PRIME_OM_OM47A88U_(U)
Energy monitor ..................... 208
Intelligent Clearance Sonar .................................. 435
Intuitive parking assist .......... 421
Language .............................. 233
LDA (Lane Departure Alert with steering control) .......... 385
Navigation system-linked
display ................................ 225
Pre-collision warning............. 369
S-APGS (Simple Advanced Parking Guidance
System) .............................. 446
Settings ................................. 231
Warning message ................. 230
Navigation system
*
Noise from under vehicle............ 8
Odometer.................................. 198
Oil Engine oil .............................. 712
Opener Back door.............................. 273
Fuel filler door ....................... 358
Garage door.......................... 541
Hood ..................................... 577
Outside rear view mirrors ....... 298
Adjustment ............................ 298
Blind Spot Monitor ................ 408
Folding .................................. 298
Outside rear view mirror defoggers ................... 491, 502
Outside temperature
display .................................... 196
Overhead console ................... 522
Overheating.............................. 700 P position switch ..................... 331
Panic mode .............................. 263
Parking assist sensors
Intelligent Clearance Sonar.................................. 430
Intuitive parking assist .......... 420
S-APGS (Simple Advanced Parking Guidance
System) .............................. 442
Parking brake........................... 337 Operation .............................. 337
Parking brake engaged
warning buzzer ................... 337
Parking lights........................... 338
Light switch ........................... 338
Replacing light bulbs ............ 640
Parking lock ............................. 331
PCS (Pre-Collision System).... 369
Enabling/disabling the system .......... ...................... 373
Function ................................ 369
Warning light......................... 654
Personal lights......................... 515
Switch ................................... 516
Wattage ................................ 717
Plug-in hybrid system ............... 78 Driving tips .............................. 97
EV auto mode ......................... 79
EV driving range ................... 100
EV mode ................................. 79
EV/HV mode selection
switch ................................... 82
Features ................................. 78
How to charge ...................... 136
HV mode................................. 79
Hybrid battery (traction
battery) charge mode ........... 79
N
O
P
*: Refer to the “NAVIGATION SYSTEM OWNER’S MANUAL”.