Page 557 of 744

5577-2. Maintenance
PRIUS PHV_OM_OM47A89E_(EE)
7
Maintenance and care
Maintenance requirements
Scheduled maintenance should be performed at specified intervals
according to the maintenance schedule.
For full details of your maintenance schedule, refer to the “Toyota Service
Booklet” or “Toyota Warranty Booklet”.
What about do-it-yourself maintenance?
Many maintenance items are easy to do yourself if you have a little
mechanical ability and a few basic automotive tools.
Note, however, that some maintenance tasks require special tools and
skills. These are best performed by qualified technicians. Even if you’re an
experienced do-it-yourself mechanic, we recommend that repairs and
maintenance be conducted by any authorized Toyota dealer or repairer, or
another duly qualified and equipped professional. Any authorized Toyota
dealer or repairer will keep a record of maintenance, which could be useful
should you ever require Warranty Service. Should you choose to select a
qualified and equipped professional other than an authorized Toyota
repairer to service or maintain your vehicle, we recommend that you
request that a record of maintenance be kept.
To ensure safe and economical driving, day-to-day care and reg-
ular maintenance are essential. Toyota recommends the follow-
ing maintenance:
Scheduled maintenance
Do-it-yourself maintenance
Page 558 of 744

5587-2. Maintenance
PRIUS PHV_OM_OM47A89E_(EE)
■Where to go for maintenance service?
In order to maintain your vehicle in the best possible condition, Toyota recom-
mends that maintenance service operations as well as other inspections and
repairs be carried out by authorized Toyota dealers or repairers or other duly
qualified and equipped professionals. For repairs and services covered by
your warranty, please visit an authorized Toyota dealer or repairer, who will
use genuine Toyota parts in repairing any difficulties you may encounter.
There can also be advantages in utilizing authorized Toyota dealers or repair-
ers for non-warranty repairs and services, as members of the Toyota network
will be able to expertly assist you with any difficulties you may encounter.
Your Toyota dealer or repairer, or another duly qualified and equipped profes-
sional will perform all of the scheduled maintenance on your vehicle reliably
and economically due to their experience with Toyota vehicles.
■Does your vehicle need repairs?
Be on the alert for changes in performance and sounds, and visual tip-offs
that indicate service is needed. Some important clues are:
●Engine missing, stumbling or pinging
●Appreciable loss of power
●Strange engine noises
●A fluid leak under the vehicle (However, water dripping from the air condi-
tioning system after use is normal.)
●Change in exhaust sound (This may indicate a dangerous carbon monoxide
leak. Drive with the windows open and have the exhaust system checked
immediately.)
●Flat-looking tires, excessive tire squeal when cornering, uneven tire wear
●Vehicle pulls to one side when driven straight on a level road
●Strange noises related to suspension movement
●Loss of brake effectiveness, spongy feeling brake pedal, pedal almost
touches the floor, vehicle pulls to one side when braking
●Engine coolant temperature continually higher than normal (P. 644, 688)
If you notice any of these clues, take your vehicle to any authorized Toyota
dealer or repairer, or another duly qualified and equipped professional as
soon as possible. Your vehicle may need adjustment or repair.
Page 560 of 744

5607-3. Do-it-yourself maintenance
PRIUS PHV_OM_OM47A89E_(EE)
Do-it-yourself service precautions
If you perform maintenance by yourself, be sure to follow the
correct procedure as given in these sections.
ItemsParts and tools
12-volt battery
condition
(P. 573)• Warm water • Baking soda • Grease
• Conventional wrench (for terminal clamp bolts)
• Distilled water
Engine/power
control unit
coolant level
(P. 570)• “Toyota Super Long Life Coolant” or a similar high
quality ethylene glycol-based non-silicate, non-
amine, non-nitrite and non-borate coolant with long-
life hybrid organic acid technology
“Toyota Super Long Life Coolant” is pre-mixed with
50% coolant and 50% deionized water.
• Funnel (used only for adding coolant)
Engine oil level
(P. 567)• “Toyota Genuine Motor Oil” or equivalent
• Rag or paper towel
• Funnel (used only for adding engine oil)
Fuses (P. 6 1 9 )• Fuse with same amperage rating as original
Light bulbs
(P. 623)• Bulb with same number and wattage rating as origi-
nal
• Flathead screwdriver•Wrench
Radiator and
condenser
(P. 572)
Tire inflation
pressure
(P. 592)• Tire pressure gauge
• Compressed air source
Washer fluid
(P. 578)• Water or washer fluid containing antifreeze (for win-
ter use)
• Funnel (used only for adding water or washer fluid)
Page 569 of 744

5697-3. Do-it-yourself maintenance
PRIUS PHV_OM_OM47A89E_(EE)
7
Maintenance and care
WARNING
■Used engine oil
● Used engine oil contains potentially harmful contaminants which may
cause skin disorders such as inflammation and skin cancer, so care
should be taken to avoid prolonged and repeated contact. To remove used
engine oil from your skin, wash thoroughly with soap and water.
● Dispose of used oil and filters only in a safe and acceptable manner. Do
not dispose of used oil and filters in household trash, in sewers or onto the
ground. Call any authorized Toyota dealer or repairer, or another duly
qualified and equipped professional, service station or auto parts store for
information concerning recycling or disposal.
● Do not leave used engine oil within the reach of children.
NOTICE
■To prevent serious engine damage
Check the oil level on a regular basis.
■ When replacing the engine oil
● Be careful not to spill engine oil on the vehicle components.
● Avoid overfilling, or the engine could be damaged.
● Check the oil level on the dipstick every time you refill the vehicle.
● Be sure the engine oil filler cap is properly tightened.
Page 591 of 744

5917-3. Do-it-yourself maintenance
PRIUS PHV_OM_OM47A89E_(EE)
7
Maintenance and care
NOTICE
■Repairing or replacing tires, wheels, tire pressure warning valves,
transmitters and tire valve caps
● When removing or fitting the wheels, tires or the tire pressure warning
valves and transmitters, contact any authorized Toyota dealer or repairer,
or another duly qualified and equipped professional as the tire pressure
warning valves and transmitters may be damaged if not handled correctly.
● Make sure to install the tire valve caps. If the tire valve caps are not
installed, water could enter the tire pressure warning valves and the tire
pressure warning valves could be bound.
● When replacing tire valve caps, do not use tire valve caps other than those
specified. The cap may become stuck.
■ To avoid damage to the tire pressure warning valves and transmitters
When a tire is repaired with liquid sealants, the tire pressure warning valve
and transmitter may not operate properly. If a liquid sealant is used, contact
any authorized Toyota dealer or r epairer, or another duly qualified and
equipped professional or other qualified service shop as soon as possible.
After use of liquid sealant, make sure to replace the tire pressure warning
valve and transmitter when repairing or replacing the tire. ( P. 581)
■ Driving on rough roads
Take particular care when driving on roads with loose surfaces or potholes.
These conditions may cause losses in tire inflation pressure, reducing the
cushioning ability of the tires. In addition, driving on rough roads may cause
damage to the tires themselves, as well as the vehicle’s wheels and body.
■ If tire inflation pressure of each tire becomes low while driving
Do not continue driving, or your tires and/or wheels may be ruined.
Page 596 of 744
5967-3. Do-it-yourself maintenance
PRIUS PHV_OM_OM47A89E_(EE)
NOTICE
■Replacing tire pressure warning valves and transmitters
● Because tire repair or replacement may affect the tire pressure warning
valves and transmitters, make sure to have tires serviced by any autho-
rized Toyota dealer or repairer, or another duly qualified and equipped pro-
fessional or other qualified service shop. In addition, make sure to
purchase your tire pressure warning valves and transmitters at any autho-
rized Toyota dealer or repairer, or another duly qualified and equipped pro-
fessional.
● Ensure that only genuine Toyota wheels are used on your vehicle.
Tire pressure warning valves and transmitters may not work properly with
non-genuine wheels.
Page 611 of 744

6117-3. Do-it-yourself maintenance
PRIUS PHV_OM_OM47A89E_(EE)
7
Maintenance and care
Remove the air conditioning fil-
ter from the filter case and
replace it with a new one.
The “ UP” marks shown on the fil-
ter should be pointing up.
When installing, reverse the steps listed.
■ Checking interval
Inspect and replace the air conditioning filter according to the maintenance
schedule. In dusty areas or areas with heavy traffic flow, early replacement
may be required. (For scheduled maintenance information, please refer to the
“Toyota Service Booklet” or “Toyota Warranty Booklet”.)
■ If air flow from the vents decreases dramatically
The filter may be clogged. Check the filter and replace if necessary.
8
WARNING
■ When replacing the air conditioning filter
Observe the following precautions. Failure to do so may result in the air
conditioning system operating during t he procedure, possibly resulting in
injury.
● Check that the charging connector is not connected
The air conditioning may operate due to the “Climate Prep” ( P. 163) or
“Traction Battery Cooler” ( P. 142) setting. (if equipped)
● Do not use the Remote Air Conditioning System
9
Page 634 of 744

6348-2. Steps to take in an emergency
PRIUS PHV_OM_OM47A89E_(EE)
If your vehicle needs to be towed
In the following situations, it is not possible to be towed by another
vehicle using cables or chains, as the front wheels may be locked due
to the parking lock. Contact any authorized Toyota dealer or repairer,
or another duly qualified and equipped professional or commercial
towing service.
● There is a malfunction in the shift control system. (P. 330, 656)
● There is a malfunction in the immobilizer system. (P. 7 5 )
● There is a malfunction in the smart entry & start system. (P. 678)
● The 12-volt battery is discharged. (P. 682)
The following may indicate a problem with your hybrid transmission.
Contact any authorized Toyota dealer or repairer, or another duly
qualified and equipped professional or commercial towing service
before towing.
● The hybrid system warning message is displayed and the vehicle
does not move.
● The vehicle makes an abnormal sound.
If towing is necessary, we recommend having your vehicle
towed by any authorized Toyota dealer or repairer, or another
duly qualified and equipped professional or commercial towing
service, using a wheel-lift type truck or flatbed truck.
Use a safety chain system for all towing, and abide by all state/
provincial and local laws.
Situations when it is not possible to be towed by another vehicle
Situations when it is necessary to contact dealers before towing