2017 TOYOTA MIRAI Warranty And Maintenance Guide

WARRANT Y &
MAINTENANCE GUIDE
www.toyota.com
Printed in U.S.A. 7/16
16-TCS-09409
MIRAI
2 0 17

SAFETY PRECAUTIONS
Your Mirai Fuel Cell has both high-voltage DC and AC systems as well as a 12-volt system.
Both DC and AC high voltage are very dangerous and can cause personal injury, severe
burns, electric shock and even fatal injury.
To avoid personal injury, please follow all caution labels attached to high-voltage parts.
Do not touch or attempt to remove or replace any high-voltage (orange-colored) wiring
and connectors. Do not touch the service plugs located on top of the high voltage traction
battery and fuel cell stack assemblies.
If an accident occurs, do not touch any high-voltage wiring, connectors or parts such as the
under hood inverter with converter assembly or the high voltage traction battery assembly.
Do not touch the potassium hydroxide electrolyte that might spill or leak from the high
voltage traction battery as the result of an accident. If potassium hydroxide electrolyte
gets on your skin or in your eyes, neutralize it immediately with a saturated boric acid
solution (ratio: 80 grams boric acid to two liters water). Seek immediate medical attention.
The hydrogen gas is flammable, and can ignite within a large range of concentrations
(4 to 74.5%). However, it diffuses easily and tends not to remain near the ground. If the
sound of hydrogen leaking (a loud hissing sound) can be heard, immediately step away
from the vehicle as there is a chance that the hydrogen gas may ignite.
Water is recommended as the extinguishing agent for vehicle fires except for hydrogen
and/or high voltage traction battery fires which should be allowed to burn out.
The Toyota Mirai Fuel Cell is being offered in limited quantities. While non-powertrain
and non-fuel cell component warranty service can be performed by any Toyota
dealership, powertrain warranty service and fuel cell component warranty service
must only be performed by an authorized Mirai Fuel Cell Toyota dealershi\
p.
To locate your nearest authorized Mirai Fuel Cell Toyota dealership, log on to
www.toyota.com or contact the Toyota Customer Experience Center at (800) 331-4331.

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T
hank you for purchasing a Toyota
vehicle.We know you have many
options when considering which
vehicle to buy, and we appreciate your
decision to select Toyota.
We want you to enjoy owning your Toyota
as much as you enjoy driving it. This
booklet is designed to help. Here you’ll
find information on Toyota’s warranty
coverage and maintenance
recommendations for your vehicle. There
are two easy-to-follow sections: one for
warranty and one for maintenance. The tab
on the side of each page identifies the
section you are in. For more information about our vehicles,
our company or the products and services
available for your vehicle, please visit
Toyota’s official Web site,
www.toyota.com.
We wish you many miles of safe and
pleasurable driving, and we look forward
to serving you in the years ahead.
Welcome to the Toyota family!
Welcome to the Toyota Family
1

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MAINTENANCE INFORMATION
Introduction
The Importance of Scheduled Maintenance 22
Maintaining Your Warranty 23
Maintenance Log
Using the Maintenance Log Charts24
Maintenance Log 26
Explanation of Maintenance Items 42
Vehicle Identification 45
F i nd I t Onl i ne
To update your con\ltact information a\lnd vehicle o\fnershi\lp status, please vi\lsit
www.toyota.com/ownerupdate. \bour vehicle’s VI\lN \fill be required t\lo start
the update process\l.
\bou may also enroll \lto receive the foll\lo\fing useful inform\lation and benefits a\lt
toyota.com/owners:
Access to O\fner’s M\lanuals and
Maintenance Guides\l
Vie\f \bour Vehicle’s \lService History
Explore Ho\f-to vide\los and more
•
•
•
Table of Contents
3
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WARRANTY INFORMATION
Introduction
Satisfaction Down the Road 4
If You Need Assistance5
The Immobilizer Key 7
Transportation Assistance9
Your Warranties in Detail
General Warranty Provisions10
New Vehicle Limited Warranty 13
Tire Limited Warranty17
Your Responsibilities
Operation and Maintenance18
Obtaining Warranty Service20
Table of Contents
2

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MAINTENANCE INFORMATION
Introduction
The Importance of Scheduled Maintenance 22
Maintaining Your Warranty23
Maintenance Log
Using the Maintenance Log Charts24
Maintenance Log26
Explanation of Maintenance Items 42
Vehicle Identification 45
F i nd I t Onl i ne
To update your con\ltact information a\lnd vehicle o\fnershi\lp status, please vi\lsit
www.toyota.com/ownerupdate. \bour vehicle’s VI\lN \fill be required t\lo start
the update process\l.
\bou may also enroll \lto receive the foll\lo\fing useful inform\lation and benefits a\lt
toyota.com/owners:
Access to O\fner’s M\lanuals and
Maintenance Guides\l
Vie\f \bour Vehicle’s \lService History
Explore Ho\f-to vide\los and more
•
•
•
Table of Contents
3
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WARRANTY INFORMATION
Introduction
Satisfaction Down the Road 4
If You Need Assistance 5
The Immobilizer Key 7
Transportation Assistance 9
Your Warranties in Detail
General Warranty Provisions10
New Vehicle Limited Warranty 13
Tire Limited Warranty 17
Your Responsibilities
Operation and Maintenance18
Obtaining Warranty Service 20
Table of Contents
2

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B
oth Toyota and your Toyota dealer
are dedicated to serving your
automotive needs. Your complete
satisfaction is our first priority. Should you
have a problem or concern — either
during or after the warranty period —
please take the following steps to ensure
the quickest possible response:
Step 1
Discuss the situation with a dealership
manager, such as the service manager or
customer relations manager. In most
cases, a satisfactory solution can be
reached at this step.
Step 2
If the dealership does not address your
concern to your satisfaction, call the
Toyota Customer Experience Center at
(800) 331-4331.
Please have the following information
ready when you call:
•Your Toyota’s vehicle identification
number (located on the driver’s side
corner of the dashboard, under the
window)
•Current mileage on your vehicle
•Name of your Toyota dealership
A Toyota customer relations representative
will assist you in working with the
dealership to find a satisfactory solution.
Step 3
If your concern has still not been resolved
to your satisfaction, Toyota offers
additional assistance through the Dispute
Settlement Program, a dispute resolution
program administered by the National
Center for Dispute Settlement. The
purpose of the Dispute Settlement
Program is to resolve disputes through
arbitration — a process by which two
parties authorize an independent third
party to hear and resolve a dispute. The
program is informal and free of charge. To
request that your case be reviewed
through the program, complete the
customer claim form in the
Owner’s
Warranty Rights Notification
booklet
(found in your glove box) and mail it to:
National Center for Dispute Settlement
P.O. Box 688
Mt. Clemens, MI 48046
If you would like to request a customer
claim form, call the Toyota Customer
Experience Center at (800) 331-4331.
When you call, please have your vehicle
identification number, the current mileage
on your Toyota and the names of your
selling and servicing dealerships.
If You Need Assistance
INTRODUCTION
Introduction5
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A
t Toyota, our top priority is always
our customers. We know your
Toyota is an important part of your
life and something you depend on every
day. That’s why we’re dedicated to building
products of the highest quality and
reliability.
Our excellent warranty coverage is
evidence that we stand behind the quality
of our vehicles.
To further demonstrate our commitment to
our customers’ satisfaction, occasionally
we may establish a special policy
adjustment to pay for specific repairs that
are no longer covered by warranty. When
we establish such a policy adjustment, we
mail details to all applicable owners we
have on record. That’s why it’s important
to send in the card at the back of this
booklet if you change your address or if
you’ve purchased this vehicle from a
previous owner. Our goal is for every Toyota customer to
enjoy outstanding quality, dependability
and peace of mind throughout their
ownership experience. We want you to be
a satisfied member of the Toyota family
for many miles to come.
This booklet describes the terms of
Toyota warranty coverage as well as
general owner responsibilities. The
scheduled maintenance section
describes your vehicle’s maintenance
requirements. Be sure to review this
information carefully, since proper
maintenance is required to ensure that
warranty coverage remains intact.
All information in this booklet is the latest
available at the time of publication and is
subject to change without notice.
Satisfaction Down the Road
INTRODUCTION
Introduction4

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B
oth Toyota and your Toyota dealer
are dedicated to serving your
automotive needs. Your complete
satisfaction is our first priority. Should you
have a problem or concern — either
during or after the warranty period —
please take the following steps to ensure
the quickest possible response:
Step 1
Discuss the situation with a dealership
manager, such as the service manager or
customer relations manager. In most
cases, a satisfactory solution can be
reached at this step.
Step 2
If the dealership does not address your
concern to your satisfaction, call the
Toyota Customer Experience Center at
(800) 331-4331.
Please have the following information
ready when you call:
•Your Toyota’s vehicle identification
number (located on the driver’s side
corner of the dashboard, under the
window)
•Current mileage on your vehicle
•Name of your Toyota dealership
A Toyota customer relations representative
will assist you in working with the
dealership to find a satisfactory solution.
Step 3
If your concern has still not been resolved
to your satisfaction, Toyota offers
additional assistance through the Dispute
Settlement Program, a dispute resolution
program administered by the National
Center for Dispute Settlement. The
purpose of the Dispute Settlement
Program is to resolve disputes through
arbitration — a process by which two
parties authorize an independent third
party to hear and resolve a dispute. The
program is informal and free of charge. To
request that your case be reviewed
through the program, complete the
customer claim form in the
Owner’s
Warranty Rights Notification
booklet
(found in your glove box) and mail it to:
National Center for Dispute Settlement
P.O. Box 688
Mt. Clemens, MI 48046
If you would like to request a customer
claim form, call the Toyota Customer
Experience Center at (800) 331-4331.
When you call, please have your vehicle
identification number, the current mileage
on your Toyota and the names of your
selling and servicing dealerships.
If You Need Assistance
INTRODUCTION
Introduction5
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irai.00505-17WMG-MIR_/TS_Warr_Maint_v1
A
t Toyota, our top priority is always
our customers. We know your
Toyota is an important part of your
life and something you depend on every
day. That’s why we’re dedicated to building
products of the highest quality and
reliability.
Our excellent warranty coverage is
evidence that we stand behind the quality
of our vehicles.
To further demonstrate our commitment to
our customers’ satisfaction, occasionally
we may establish a special policy
adjustment to pay for specific repairs that
are no longer covered by warranty. When
we establish such a policy adjustment, we
mail details to all applicable owners we
have on record. That’s why it’s important
to send in the card at the back of this
booklet if you change your address or if
you’ve purchased this vehicle from a
previous owner. Our goal is for every Toyota customer to
enjoy outstanding quality, dependability
and peace of mind throughout their
ownership experience. We want you to be
a satisfied member of the Toyota family
for many miles to come.
This booklet describes the terms of
Toyota warranty coverage as well as
general owner responsibilities. The
scheduled maintenance section
describes your vehicle’s maintenance
requirements. Be sure to review this
information carefully, since proper
maintenance is required to ensure that
warranty coverage remains intact.
All information in this booklet is the latest
available at the time of publication and is
subject to change without notice.
Satisfaction Down the Road
INTRODUCTION
Introduction4

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THE NEW WORLD OF
ANTI-THEFT TECHNOLOGY
This Toyota vehicle is equipped with an
electronic “immobilizer” anti-theft system.
The vehicle’s immobilizer system prevents
the fuel cell system from operating if a
Smart key that has been previously
registered with the vehicle’s on-board
computer is not detected. While an exact
mechanical key will open the door and
allow retrieval of items locked in the
vehicle, it won’t READY-ON/start the
vehicle.
SECURITY
For security purposes, access to key
codes and service procedures for
electronically registering replacement keys
is restricted. Only a Toyota dealer or
certain bonded/registered independent
locksmiths can generate replacement keys.
The Immobilizer Key
INTRODUCTION
Introduction7
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California residents:Toyota offers your
assistance through an informal dispute
settlement program called the California
Dispute Settlement Program (CDSP). A
brochure about the program is found in
your glove box. For additional information,
call the Toyota Customer Experience
Center at (800) 331-4331. You may also
contact the CDSP directly at (888)
300-6237. Failure to use the CDSP may
affect your rights and remedies under
California’s “Lemon Laws.”
This information about the Dispute
Settlement Programs is correct as of the
date of printing. However, the programs
may be changed without notice. For the
most current information about the
programs, call the Toyota Customer
Experience Center at (800) 331-4331.
If You Need Assistance
INTRODUCTION
Introduction6