
708
HIGHLANDER_U (OM0E017U)
What to do if... (Troubleshooting)
What to do if... (Troubleshooting)
●If you lose your keys or mechanical keys, new genuine keys or mechanical
keys can be made by your Toyota dealer. ( →P. 1 1 1 )
●If you lose your keys or electronic keys, the risk of vehicle theft increases
significantly. Contact your Toyota dealer immediately. (→P. 114)
●Is the key battery weak or depleted? ( →P. 549)
●Vehicles with a smart key system:
Is the engine switch in IGNITION ON mode?
When locking the doors, turn the engine switch off. ( →P. 222)
●Vehicles with a smart key system:
Is the electronic key left inside the vehicle?
When locking the doors, make sure that you have the electronic key on
your person.
●The function may not operate properly due to the condition of the radio
wave. ( →P. 111, 144)
●Is the child-protector lock set?
The rear door cannot be opened from inside the vehicle when the lock is
set. Open the rear door from outside and then unlock the child-protector
lock. (→P. 120)
If you have a problem, check the following before contacting
your Toyota dealer.
The doors cannot be locked, unlocked, opened or closed
You lose your keys
The doors cannot be locked or unlocked
The rear door cannot be opened

709What to do if... (Troubleshooting)
HIGHLANDER_U (OM0E017U)
●Is the shift lever in P? (→P. 218)
●Is the steering wheel unlocked? ( →P. 218)
●Is the battery discharged? (→P. 638)
●Did you press the engine switch while firmly depressing the brake pedal?
(→P. 221)
●Is the shift lever in P? ( →P. 223)
●Is the electronic key anywhere detectable inside the vehicle?
(→P. 142)
●Is the steering wheel unlocked? ( →P. 224)
●Is the electronic key battery weak or depleted?
In this case, the engine can be started in a temporary way.
(→P. 636)
●Is the battery discharged? ( →P. 638)
If you think something is wrong
The engine does not start
(vehicles without a smart key system)
The engine does not start
(vehicles with a smart key system)

715Alphabetical index
HIGHLANDER_U (OM0E017U)
Alarm .......................................... 82Alarm ...................................... 82
Warning buzzer............. 581, 591
All-wheel drive system ............ 330
Anchor brackets ........................ 65
Antennas (smart key system)................................... 141
Anti-lock Brake System
(ABS) ...................................... 331 Function ................................ 331
Warning light ......................... 581
Armrest ..................................... 478
Assist grips .............................. 479
Audio input............................... 355
Automatic High Beam ............. 239
Automatic light control system .................................... 235
Automatic transmission.......... 227 If the shift lever cannot be shifted from P ..................... 231
S mode ................................. 229
AUX port ................................... 355
Auxiliary boxes ................ 465, 468 Back door ................................ 123
Back-up lights
Replacing light bulb .............. 556
Wattage ................................ 663
Battery ...................................... 527
Battery checking ................... 527
If the vehicle has discharged battery ................................ 638
Preparing and checking before winter ...................... 339
Bluetooth
®
Entune Audio ................ 396, 397
Hands-free system (for cellular phone) ............. 384
Bottle holders .......................... 462
Brake Fluid ...................................... 659
Parking brake ....................... 234
Warning light......................... 581
Brake assist ............................. 331
Break-in tips ............................ 187
Brightness control Instrument panel light
control .................................. 93
BSM (Blind Spot Monitor) ....... 316 Blind Spot Monitor function............................... 321
Rear Cross Traffic Alert function............................... 324
B

716Alphabetical index
HIGHLANDER_U (OM0E017U)
Care................................... 500, 504Aluminum wheels.................. 501
Exterior ................................. 500
Interior................................... 504
Seat belts .............................. 505
Cargo hooks............................. 467
CD player .................................. 369
Chains....................................... 341
Child restraint system ............... 61 Booster seats, definition ......... 62
Booster seats, installation ....... 73
Convertible seats, definition ............................... 62
Convertible seats,
installation ............................ 69
Front passenger occupant classification syst em............. 53
Infant seats, definition ............. 62
Infant seats, installation .......... 69
Installing CRS with LATCH anchors .................... 67
Installing CRS with seat belts ...................................... 69
Installing CRS with top tether strap ........................... 75 Child safety ................................ 60
Airbag precautions.................. 43
Back door precautions .......... 129
Battery precautions....... 528, 643
Child restraint system ............. 61
Glass hatch precautions ....... 138
How your child should wear the seat belt.......................... 36
Installing child restraints ......... 65
Moon roof precautions .......... 179
Panoramic moon roof precautions......................... 184
Power window lock switch .... 173
Power window precautions ... 175
Rear door child-protectors .... 120
Removed electronic key battery precautions............. 551
Seat belt extender precautions........................... 39
Seat belt precautions .............. 38
Seat heater precautions ....... 455
C

718Alphabetical index
HIGHLANDER_U (OM0E017U)
DoorsAutomatic door locking
and unlocking system ......... 120
Back door.............................. 123
Door lock............................... 115
Door windows ....................... 172
Open door warning buzzer ... 118
Outside rear view mirrors...... 170
Rear door child-protector ...... 120
Side doors............................. 115
Warning message ................. 593
Downhill assist control system (DAC)......................... 337
Driver’s seat position
memory .................................. 158
Driving ...................................... 186 Break-in tips .......................... 187
Correct driving posture ........... 28
Procedures ........................... 186
Winter drive tips .................... 339
Dynamic radar cruise control .................................... 285 Constant speed control
mode .................................. 293
Vehicle-to-vehicle distance control mode....................... 291
Dynamic Torque Control
AWD system .......................... 332 Eco Driving Indicator .............. 102
EDR (Event data recorder)........ 10
Electric Power Steering
(EPS) ...................................... 332 Function ................................ 332
Warning light......................... 582
Electronic key .......................... 108 Battery-saving function ......... 143
If the electronic key does not
operate properly ................. 635
Replacing the battery............ 549
Emergency flashers ................ 572
Emergency, in case of If a warning buzzer
sounds................................ 581
If a warning light turns on ..... 581
If a warning message is displayed ............................ 591
If the battery is discharged ... 638
If the electronic key does not operate properly ........... 635
If the engine will not start ...... 633
If you have a flat tire ............. 608
If you think something is wrong ................................. 579
If your vehicle becomes stuck ................................... 647
If your vehicle has to be stopped in an emergency ... 573
If your vehicle needs to be
towed.................................. 575
If your vehicle overheats....... 644E

722Alphabetical index
HIGHLANDER_U (OM0E017U)
Keyless entrySmart key system ................. 115
Wireless remote
control......................... 116, 124
Keys .......................................... 108
Battery-saving function ......... 143
Electronic key ....................... 108
Engine switch................ 218, 221
If the electronic key does not operate properly ................. 635
If you lose your keys ............. 111
Key number plate.................. 108
Keyless entry ................ 115, 124
Mechanical key ..................... 110
Replacing the battery ............ 549
Warning buzzer..................... 142
Wireless remote control
key ...................................... 109
Knee airbags .............................. 41 Lane Departure Alert with
steering control (LDA) .......... 275
Language (multi-information
display) .................................... 99
LATCH anchors ......................... 67
LDA (Lane Departure Alert with
steering control).................... 275
Lane departure alert function............................... 275
Steering control function ....... 276
Vehicle sway warning ........... 276
Lever
Auxiliary catch lever.............. 516
Hood lock release lever ........ 516
Shift lever.............................. 227
Tilt and telescopic steering lock release lever ............... 166
Turn signal lever ................... 233
Wiper lever ................... 244, 248
License plate lights ................. 235 Light switch ........................... 235
Replacing light bulbs ............ 556
Wattage ................................ 663
KL

726Alphabetical index
HIGHLANDER_U (OM0E017U)
Rear window defogger ......................... 438, 444
Rear window wiper .................. 248
Refueling .................................. 250 Capacity ................................ 653
Fuel types ............................. 653
If the fuel filler door cannot be opened............... 252
Opening the fuel tank cap ..... 252
Replacing Electronic key battery ........... 549
Fuses .................................... 552
Light bulbs ............................ 556
Tires ...................................... 608
Wireless remote control
battery ................................ 549
Reporting safety defects
for U.S. owners ...................... 694
Resetting the message indicating maintenance is
required .................................. 508
Roof rails .................................. 198 Safety Connect ........................ 488
Seat belt reminder light .......... 582
Seat belts ................................... 30
Adjusting the seat belt ............ 33
Automatic Locking Retractor .............................. 35
Child restra int system
installation ............................ 69
Cleaning and maintaining the seat belt........................ 505
Emergency Locking
Retractor .............................. 35
How to wear your seat belt ..... 28
How your child should wear the seat belt.......................... 36
Pregnant women, proper seat belt use ......................... 37
Reminder light and buzzer.... 582
Seat belt extender .................. 36
Seat belt pretensioners........... 34
SRS warning light ................. 581
Seat heaters ............................. 456
Seat position memory ............. 158
Seat ventilators........................ 456
Seating capacity ...................... 200
Seats ................................. 149, 151 Adjustment.................... 149, 151
Adjustment
precautions................. 150, 157
Child seats/child restraint
system installation ................ 65
Cleaning ............................... 505
Driving position memory ....... 158
Head restraints ..................... 162
Properly sitting in the seat ...... 28
Seat heaters ......................... 456
Seat position memory ........... 158
Seat ventilators ..................... 456S

727Alphabetical index
HIGHLANDER_U (OM0E017U)
SensorAutomatic headlight
system ......... ....................... 237
Automatic High Beam system ......... ....................... 239
Camera sensor ..................... 256
Inside rear view mirror .......... 169
Intuitive parking assist
*
LDA (Lane Departure Alert with steering control) .......... 275
Radar sensor ........................ 256
Rain-sensing windshield
wipers ................................. 246
Shift lever ................................. 227
Automatic transmission......... 227
If the shift lever cannot be shifted from P ................ 231
S mode ................................. 229
Shift lock system ..................... 231
Shopping bag hooks ............... 467
Side airbags ............................... 41
Side marker lights ................... 235 Light switch ........................... 235
Replacing light bulbs............. 556
Wattage ................................ 663
Side mirrors ............................. 170 Adjusting and folding ............ 170
BSM (Blind Spot Monitor) ..... 316
Mirror position memory ......... 158
Side table.................................. 480
Side turn signal lights ............. 233
Replacing light bulbs............. 569
Turn signal lever ................... 233 Smart key system .................... 141
Antenna location ................... 141
Entry functions ...................... 115
Starting the engine ............... 221
Warning message................. 605
Snow mode .............................. 228
Snow tires ................................ 342
Spare tire .................................. 608 Inflation pressure .................. 660
Storage location.................... 609
Spark plug ................................ 656
Specifications .......................... 650
Speedometer.............................. 92
Steering lock
Column lock release ..... 219, 224
Steering lock system warning message ............... 605
Steering wheel ......................... 166 Adjustment............................ 166
Audio switches...................... 354
Heated steering wheel .......... 456
Stop & Start system ................ 297 Replacing battery.................. 642
Warning light......................... 583
Stop/tail lights Replacing light bulbs ............ 556
Storage feature ........................ 460
Stuck
If the vehicle becomes stuck ................................... 647
Sun visors ................................ 469
Sunshade Panoramic roof ..................... 180
Rear ...................................... 477
Roof ...................................... 177
*: Refer to “NAVIGATION AND MULTIMEDIA SYSTEM OWNER’S MANUAL”