2017 TOYOTA HIGHLANDER HYBRID key

JOBNAME: 2372869-en-2017_High PAGE: 3 SESS: 4 OUTPUT: Mon Oct 17 15:16:19 2016
/InfoShareAuthorCODA/InfoShareAuthorCODA/TS_Warr_Maint/2372869-en-2017_H\
ighland_Hybrid.00505-17WMG-HH_/TS_Warr_Maint_v1
MAINTENANCE INFORMATION
Introduction
The Importance of Scheduled Maintenance 34
Maintaining Your Warranty 35
Maintenance Log
Using the Maintenance Log Charts36
Maintenance Log 38
Explanation of Maintenance Items 54
Vehicle Identification 58
F i nd I t Onl i ne
To update your con\ltact information a\lnd vehicle o\fnershi\lp status, please vi\lsit
www.toyota.com/ownerupdate. \bour vehicle’s VI\lN \fill be required t\lo start
the update process\l.
\bou may also enroll \lto receive the foll\lo\fing useful inform\lation and benefts a\lt
toyota.com/owners:
Access to O\fner’s M\lanuals and
Maintenance Guides\l
Vie\f \bour Vehicle’s \lService History
Explore Ho\f-to vide\los and more



Table of Contents
3
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ighland_Hybrid.00505-17WMG-HH_/TS_Warr_Maint_v1
WARRANTY INFORMATION
Introduction
Satisfaction Down the Road 4
If You Need Assistance5
The Immobilizer Key 7
Transportation Assistance9
Your Warranties in Detail
General Warranty Provisions10
New Vehicle Limited Warranty 13
Federal Emission Control Warranty17
California Emission Control Warranty 23
Tire Limited Warranty29
Your Responsibilities
Operation and Maintenance30
Obtaining Warranty Service32
Table of Contents
2

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ighland_Hybrid.00505-17WMG-HH_/TS_Warr_Maint_v1
MAINTENANCE INFORMATION
Introduction
The Importance of Scheduled Maintenance 34
Maintaining Your Warranty35
Maintenance Log
Using the Maintenance Log Charts36
Maintenance Log38
Explanation of Maintenance Items 54
Vehicle Identification 58
F i nd I t Onl i ne
To update your con\ltact information a\lnd vehicle o\fnershi\lp status, please vi\lsit
www.toyota.com/ownerupdate. \bour vehicle’s VI\lN \fill be required t\lo start
the update process\l.
\bou may also enroll \lto receive the foll\lo\fing useful inform\lation and benefts a\lt
toyota.com/owners:
Access to O\fner’s M\lanuals and
Maintenance Guides\l
Vie\f \bour Vehicle’s \lService History
Explore Ho\f-to vide\los and more



Table of Contents
3
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ighland_Hybrid.00505-17WMG-HH_/TS_Warr_Maint_v1
WARRANTY INFORMATION
Introduction
Satisfaction Down the Road 4
If You Need Assistance 5
The Immobilizer Key 7
Transportation Assistance 9
Your Warranties in Detail
General Warranty Provisions10
New Vehicle Limited Warranty 13
Federal Emission Control Warranty 17
California Emission Control Warranty 23
Tire Limited Warranty 29
Your Responsibilities
Operation and Maintenance30
Obtaining Warranty Service 32
Table of Contents
2

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ighland_Hybrid.00505-17WMG-HH_/TS_Warr_Maint_v1
A
t Toyota, our top priority is always
our customers. We know your
Toyota is an important part of your
life and something you depend on every
day. That’s why we’re dedicated to building
products of the highest quality and
reliability.
Our excellent warranty coverage is
evidence that we stand behind the quality
of our vehicles. We’re confident — as you
should be — that your Toyota will provide
you with many years of enjoyable driving.
To further demonstrate our commitment to
our customers’ satisfaction, occasionally
we may establish a special policy
adjustment to pay for specific repairs that
are no longer covered by warranty. When
we establish such a policy adjustment, we
mail details to all applicable owners we
have on record. That’s why it’s important
to send in the card at the back of this
booklet if you change your address or if
you’ve purchased this vehicle from a
previous owner.
To provide you with added protection
against unexpected service costs, we offer
Toyota Financial Services vehicle service
agreements and Toyota Auto Care and
Toyota Care Plus pre-paid maintenance
programs. Each offers plans to meet a
wide variety of needs. Your dealership can
help you select the plan that’s best for
you. Our goal is for every Toyota customer to
enjoy outstanding quality, dependability
and peace of mind throughout their
ownership experience. We want you to be
a satisfied member of the Toyota family
for many miles to come.
This booklet describes the terms of
Toyota warranty coverage as well as
general owner responsibilities. The
scheduled maintenance section
describes your vehicle’s maintenance
requirements. Be sure to review this
information carefully, since proper
maintenance is required to ensure that
warranty coverage remains intact.
All information in this booklet is the latest
available at the time of publication and is
subject to change without notice.
Satisfaction Down the Road
INTRODUCTION
Introduction4
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ighland_Hybrid.00505-17WMG-HH_/TS_Warr_Maint_v1
THE NEW WORLD OF
ANTI-THEFT TECHNOLOGY
This Toyota vehicle may be equipped with
an electronic “immobilizer” anti-theft
system. When the key is inserted into the
ignition switch it transmits an electronic
code to an immobilizer computer. The
engine will only start if the code in the key
matches the code in the immobilizer. If the
code does not match, the immobilizer
disables the ignition and fuel systems.
While an exact physical copy of the key
will open the door and allow retrieval of
items locked in the vehicle, it won’t start
the vehicle unless the key has the same
code as the immobilizer.
SECURITY
For security purposes, access to key
codes and service procedures for
electronically registering replacement keys
is restricted. Only a Toyota dealer or
certain bonded/registered independent
locksmiths can generate replacement keys.
The Immobilizer Key
INTRODUCTION
Introduction7
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ighland_Hybrid.00505-17WMG-HH_/TS_Warr_Maint_v1
California residents:
Toyota offers your
assistance through an informal dispute
settlement program called the California
Dispute Settlement Program (CDSP). A
brochure about the program is found in
your glove box. For additional information,
call the Toyota Customer Experience
Center at (800) 331-4331. You may also
contact the CDSP directly at (888)
300-6237. Failure to use the CDSP may
affect your rights and remedies under
California’s “Lemon Laws.”
This information about the Dispute
Settlement Programs is correct as of the
date of printing. However, the programs
may be changed without notice. For the
most current information about the
programs, call the Toyota Customer
Experience Center at (800) 331-4331.
If You Need Assistance
INTRODUCTION
Introduction6

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ighland_Hybrid.00505-17WMG-HH_/TS_Warr_Maint_v1
A
t Toyota, our top priority is always
our customers. We know your
Toyota is an important part of your
life and something you depend on every
day. That’s why we’re dedicated to building
products of the highest quality and
reliability.
Our excellent warranty coverage is
evidence that we stand behind the quality
of our vehicles. We’re confident — as you
should be — that your Toyota will provide
you with many years of enjoyable driving.
To further demonstrate our commitment to
our customers’ satisfaction, occasionally
we may establish a special policy
adjustment to pay for specific repairs that
are no longer covered by warranty. When
we establish such a policy adjustment, we
mail details to all applicable owners we
have on record. That’s why it’s important
to send in the card at the back of this
booklet if you change your address or if
you’ve purchased this vehicle from a
previous owner.
To provide you with added protection
against unexpected service costs, we offer
Toyota Financial Services vehicle service
agreements and Toyota Auto Care and
Toyota Care Plus pre-paid maintenance
programs. Each offers plans to meet a
wide variety of needs. Your dealership can
help you select the plan that’s best for
you. Our goal is for every Toyota customer to
enjoy outstanding quality, dependability
and peace of mind throughout their
ownership experience. We want you to be
a satisfied member of the Toyota family
for many miles to come.
This booklet describes the terms of
Toyota warranty coverage as well as
general owner responsibilities. The
scheduled maintenance section
describes your vehicle’s maintenance
requirements. Be sure to review this
information carefully, since proper
maintenance is required to ensure that
warranty coverage remains intact.
All information in this booklet is the latest
available at the time of publication and is
subject to change without notice.
Satisfaction Down the Road
INTRODUCTION
Introduction4
JOBNAME: 2372869-en-2017_High PAGE: 7 SESS: 4 OUTPUT: Mon Oct 17 15:16:19 2016
/InfoShareAuthorCODA/InfoShareAuthorCODA/TS_Warr_Maint/2372869-en-2017_H\
ighland_Hybrid.00505-17WMG-HH_/TS_Warr_Maint_v1
THE NEW WORLD OF
ANTI-THEFT TECHNOLOGY
This Toyota vehicle may be equipped with
an electronic “immobilizer” anti-theft
system. When the key is inserted into the
ignition switch it transmits an electronic
code to an immobilizer computer. The
engine will only start if the code in the key
matches the code in the immobilizer. If the
code does not match, the immobilizer
disables the ignition and fuel systems.
While an exact physical copy of the key
will open the door and allow retrieval of
items locked in the vehicle, it won’t start
the vehicle unless the key has the same
code as the immobilizer.
SECURITY
For security purposes, access to key
codes and service procedures for
electronically registering replacement keys
is restricted. Only a Toyota dealer or
certain bonded/registered independent
locksmiths can generate replacement keys.
The Immobilizer Key
INTRODUCTION
Introduction7
JOBNAME: 2372869-en-2017_High PAGE: 6 SESS: 4 OUTPUT: Mon Oct 17 15:16:19 2016
/InfoShareAuthorCODA/InfoShareAuthorCODA/TS_Warr_Maint/2372869-en-2017_H\
ighland_Hybrid.00505-17WMG-HH_/TS_Warr_Maint_v1
California residents:
Toyota offers your
assistance through an informal dispute
settlement program called the California
Dispute Settlement Program (CDSP). A
brochure about the program is found in
your glove box. For additional information,
call the Toyota Customer Experience
Center at (800) 331-4331. You may also
contact the CDSP directly at (888)
300-6237. Failure to use the CDSP may
affect your rights and remedies under
California’s “Lemon Laws.”
This information about the Dispute
Settlement Programs is correct as of the
date of printing. However, the programs
may be changed without notice. For the
most current information about the
programs, call the Toyota Customer
Experience Center at (800) 331-4331.
If You Need Assistance
INTRODUCTION
Introduction6

JOBNAME: 2372869-en-2017_High PAGE: 4 SESS: 4 OUTPUT: Mon Oct 17 15:16:19 2016
/InfoShareAuthorCODA/InfoShareAuthorCODA/TS_Warr_Maint/2372869-en-2017_H\
ighland_Hybrid.00505-17WMG-HH_/TS_Warr_Maint_v1
A
t Toyota, our top priority is always
our customers. We know your
Toyota is an important part of your
life and something you depend on every
day. That’s why we’re dedicated to building
products of the highest quality and
reliability.
Our excellent warranty coverage is
evidence that we stand behind the quality
of our vehicles. We’re confident — as you
should be — that your Toyota will provide
you with many years of enjoyable driving.
To further demonstrate our commitment to
our customers’ satisfaction, occasionally
we may establish a special policy
adjustment to pay for specific repairs that
are no longer covered by warranty. When
we establish such a policy adjustment, we
mail details to all applicable owners we
have on record. That’s why it’s important
to send in the card at the back of this
booklet if you change your address or if
you’ve purchased this vehicle from a
previous owner.
To provide you with added protection
against unexpected service costs, we offer
Toyota Financial Services vehicle service
agreements and Toyota Auto Care and
Toyota Care Plus pre-paid maintenance
programs. Each offers plans to meet a
wide variety of needs. Your dealership can
help you select the plan that’s best for
you. Our goal is for every Toyota customer to
enjoy outstanding quality, dependability
and peace of mind throughout their
ownership experience. We want you to be
a satisfied member of the Toyota family
for many miles to come.
This booklet describes the terms of
Toyota warranty coverage as well as
general owner responsibilities. The
scheduled maintenance section
describes your vehicle’s maintenance
requirements. Be sure to review this
information carefully, since proper
maintenance is required to ensure that
warranty coverage remains intact.
All information in this booklet is the latest
available at the time of publication and is
subject to change without notice.
Satisfaction Down the Road
INTRODUCTION
Introduction4
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ighland_Hybrid.00505-17WMG-HH_/TS_Warr_Maint_v1
W
e realize that your confidence in
the quality and reliability of our
products was a key factor in
your decision to buy a Toyota. We also
know how disruptive the loss of
transportation can be to your daily routine.
That’s why we’re pleased to offer you the
benefits of our Transportation Assistance
Policy.
Under this policy, you are eligible for
transportation assistance if your Toyota
must be kept overnight for
warranty-covered repairs. The policy
applies when your vehicle must be kept
overnight for any of the following reasons:
The warranty repairs will take longer
than one day to complete.
The warrantable condition requires
extensive diagnosis.
The parts needed for the warranty
repairs are not readily available and
your vehicle is inoperative or unsafe to
drive. The policy does not apply when warranty
repairs can be completed in one day but
the vehicle must be kept overnight due to
dealer or owner scheduling conflicts.
The Transportation Assistance Policy
applies for the duration of the New Vehicle
Limited Warranty. The policy applies to all
2017 model-year Toyotas sold and
serviced by authorized Toyota dealerships
in the mainland United States and Alaska.
For further details, please consult your
Toyota dealer.
Transportation Assistance
INTRODUCTION
Introduction9
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ighland_Hybrid.00505-17WMG-HH_/TS_Warr_Maint_v1
REPLACING THE KEY
Upon purchase, each vehicle should have
two master keys and an aluminum tag
with a key-code imprinted on it.
To generate a fully functional replacement
key (one that will both open the doors and
start the engine), one of the master keys
is required. To make a key that will open
the door for retrieval of items locked
inside the vehicle, the aluminum key-code
tag can be used. If a master key or the
aluminum key-code tag is not available, a
Toyota dealer or certain registered
locksmiths can obtain the key code from a
restricted-access database. These
businesses can also access a service
utility to reprogram the immobilizer if all
registered master keys have been lost. If a
Toyota dealer is not available, please refer
to
www.aloa.org to find a
bonded/registered locksmith who performs
high security key service.
KEEPING THE KEY SAFE
Replacing an immobilizer key may be
costly. It is advisable to keep a spare
master key and the aluminum key-code
tag in a safe place. If you record the
key-code in more than one place, do not
record it in a way that can be easily
identified and associated with the vehicle.
It is wise to keep a copy of the key-code
outside of the vehicle.
If the vehicle was delivered with less than
two keys and the aluminum key-code tag,
consider having the Toyota dealer or a
qualified independent automotive
locksmith make a duplicate key before you
need it.
The Immobilizer Key
INTRODUCTION
Introduction8

JOBNAME: 2372869-en-2017_High PAGE: 4 SESS: 4 OUTPUT: Mon Oct 17 15:16:19 2016
/InfoShareAuthorCODA/InfoShareAuthorCODA/TS_Warr_Maint/2372869-en-2017_H\
ighland_Hybrid.00505-17WMG-HH_/TS_Warr_Maint_v1
A
t Toyota, our top priority is always
our customers. We know your
Toyota is an important part of your
life and something you depend on every
day. That’s why we’re dedicated to building
products of the highest quality and
reliability.
Our excellent warranty coverage is
evidence that we stand behind the quality
of our vehicles. We’re confident — as you
should be — that your Toyota will provide
you with many years of enjoyable driving.
To further demonstrate our commitment to
our customers’ satisfaction, occasionally
we may establish a special policy
adjustment to pay for specific repairs that
are no longer covered by warranty. When
we establish such a policy adjustment, we
mail details to all applicable owners we
have on record. That’s why it’s important
to send in the card at the back of this
booklet if you change your address or if
you’ve purchased this vehicle from a
previous owner.
To provide you with added protection
against unexpected service costs, we offer
Toyota Financial Services vehicle service
agreements and Toyota Auto Care and
Toyota Care Plus pre-paid maintenance
programs. Each offers plans to meet a
wide variety of needs. Your dealership can
help you select the plan that’s best for
you. Our goal is for every Toyota customer to
enjoy outstanding quality, dependability
and peace of mind throughout their
ownership experience. We want you to be
a satisfied member of the Toyota family
for many miles to come.
This booklet describes the terms of
Toyota warranty coverage as well as
general owner responsibilities. The
scheduled maintenance section
describes your vehicle’s maintenance
requirements. Be sure to review this
information carefully, since proper
maintenance is required to ensure that
warranty coverage remains intact.
All information in this booklet is the latest
available at the time of publication and is
subject to change without notice.
Satisfaction Down the Road
INTRODUCTION
Introduction4
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ighland_Hybrid.00505-17WMG-HH_/TS_Warr_Maint_v1
W
e realize that your confidence in
the quality and reliability of our
products was a key factor in
your decision to buy a Toyota. We also
know how disruptive the loss of
transportation can be to your daily routine.
That’s why we’re pleased to offer you the
benefits of our Transportation Assistance
Policy.
Under this policy, you are eligible for
transportation assistance if your Toyota
must be kept overnight for
warranty-covered repairs. The policy
applies when your vehicle must be kept
overnight for any of the following reasons:
The warranty repairs will take longer
than one day to complete.
The warrantable condition requires
extensive diagnosis.
The parts needed for the warranty
repairs are not readily available and
your vehicle is inoperative or unsafe to
drive. The policy does not apply when warranty
repairs can be completed in one day but
the vehicle must be kept overnight due to
dealer or owner scheduling conflicts.
The Transportation Assistance Policy
applies for the duration of the New Vehicle
Limited Warranty. The policy applies to all
2017 model-year Toyotas sold and
serviced by authorized Toyota dealerships
in the mainland United States and Alaska.
For further details, please consult your
Toyota dealer.
Transportation Assistance
INTRODUCTION
Introduction9
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/InfoShareAuthorCODA/InfoShareAuthorCODA/TS_Warr_Maint/2372869-en-2017_H\
ighland_Hybrid.00505-17WMG-HH_/TS_Warr_Maint_v1
REPLACING THE KEY
Upon purchase, each vehicle should have
two master keys and an aluminum tag
with a key-code imprinted on it.
To generate a fully functional replacement
key (one that will both open the doors and
start the engine), one of the master keys
is required. To make a key that will open
the door for retrieval of items locked
inside the vehicle, the aluminum key-code
tag can be used. If a master key or the
aluminum key-code tag is not available, a
Toyota dealer or certain registered
locksmiths can obtain the key code from a
restricted-access database. These
businesses can also access a service
utility to reprogram the immobilizer if all
registered master keys have been lost. If a
Toyota dealer is not available, please refer
to
www.aloa.org to find a
bonded/registered locksmith who performs
high security key service.
KEEPING THE KEY SAFE
Replacing an immobilizer key may be
costly. It is advisable to keep a spare
master key and the aluminum key-code
tag in a safe place. If you record the
key-code in more than one place, do not
record it in a way that can be easily
identified and associated with the vehicle.
It is wise to keep a copy of the key-code
outside of the vehicle.
If the vehicle was delivered with less than
two keys and the aluminum key-code tag,
consider having the Toyota dealer or a
qualified independent automotive
locksmith make a duplicate key before you
need it.
The Immobilizer Key
INTRODUCTION
Introduction8

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ighland_Hybrid.00505-17WMG-HH_/TS_Warr_Maint_v1
R
egular maintenance is essential to
obtaining the highest level of
performance, safety and reliability
from your Toyota. It can also increase
your vehicle’s resale value. The following
pages are designed to help you make sure
your vehicle receives proper and timely
maintenance. Along with other important
information related to vehicle service,
you’ll find factory-recommended
maintenance guidelines and a log in which
to document your vehicle’s maintenance
history. In addition to scheduled maintenance,
your vehicle requires ongoing general
maintenance such as fluid checks and
visual inspections. These procedures are
explained in the “Maintenance and Care”
section of the Owner’s Manual. Be sure to
perform these procedures regularly to
ensure the most trouble-free operation of
your vehicle.
With proper maintenance and care, your
vehicle will last longer and deliver more
dependable, economical performance.
Follow this booklet’s recommendations
and you’ll enjoy maximum reliability and
peace of mind from your Toyota for many
years to come.
The Importance of Scheduled Maintenance
Maintenance Log34
MAINTENANCE
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ighland_Hybrid.00505-17WMG-HH_/TS_Warr_Maint_v1
Notes
MAINTENANCE
Maintenance Log59
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ighland_Hybrid.00505-17WMG-HH_/TS_Warr_Maint_v1
Model
In-service date
Selling dealership
Key number
Body style
Mileage at delivery
Selling dealership phone number
Vehicle Identification Number
Vehicle Identification
MAINTENANCE
Maintenance Log58

JOBNAME: 2372869-en-2017_High PAGE: 34 SESS: 4 OUTPUT: Mon Oct 17 15:16:19 2016
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ighland_Hybrid.00505-17WMG-HH_/TS_Warr_Maint_v1
R
egular maintenance is essential to
obtaining the highest level of
performance, safety and reliability
from your Toyota. It can also increase
your vehicle’s resale value. The following
pages are designed to help you make sure
your vehicle receives proper and timely
maintenance. Along with other important
information related to vehicle service,
you’ll find factory-recommended
maintenance guidelines and a log in which
to document your vehicle’s maintenance
history. In addition to scheduled maintenance,
your vehicle requires ongoing general
maintenance such as fluid checks and
visual inspections. These procedures are
explained in the “Maintenance and Care”
section of the Owner’s Manual. Be sure to
perform these procedures regularly to
ensure the most trouble-free operation of
your vehicle.
With proper maintenance and care, your
vehicle will last longer and deliver more
dependable, economical performance.
Follow this booklet’s recommendations
and you’ll enjoy maximum reliability and
peace of mind from your Toyota for many
years to come.
The Importance of Scheduled Maintenance
Maintenance Log34
MAINTENANCE
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ighland_Hybrid.00505-17WMG-HH_/TS_Warr_Maint_v1
Notes
MAINTENANCE
Maintenance Log59
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ighland_Hybrid.00505-17WMG-HH_/TS_Warr_Maint_v1
Model
In-service date
Selling dealership
Key number
Body style
Mileage at delivery
Selling dealership phone number
Vehicle Identification Number
Vehicle Identification
MAINTENANCE
Maintenance Log58