Page 593 of 716
5938-2. Steps to take in an emergency
8
When trouble arises
HIGHLANDER_HV_U (OM48F12U)
OnceContin-
uous
An attempt was made to lock
either front door by opening a
door and putting the inside lock
button into the lock position,
then closing the door with the
electronic key still inside the
vehicle.
→Retrieve the electronic key
from the vehicle and lock
the doors again.
Once⎯
The electronic key has a low
battery.
→Replace the electronic key
battery. ( →P. 539)
Once⎯
The steering lock could not be
released within 3 seconds of
the power switch being
pressed.
→Press the power switch
while depressing the brake
pedal and moving the
steering wheel left and
right.
Once⎯
Indicates a malfunction in the
smart key system
→Have the vehicle inspected
by your Toyota dealer.
Interior
buzzerExterior buzzerWarning messageDetails/Actions
(Flashes)
(Flashes)
(Flashes)
Page 594 of 716

5948-2. Steps to take in an emergency
HIGHLANDER_HV_U (OM48F12U)
Once⎯
• When the doors wereunlocked with the mechanical
key and then the power
switch was pressed, the elec-
tronic key could not be
detected in the vehicle.
• The electronic key could not be detected in the vehicle
even after the power switch
was pressed two consecu-
tive times.
→ Touch the electronic key to
the power switch while
depressing the brake
pedal.
Once⎯
During a hybrid system starting
procedure in the event that the
electronic key was not function-
ing properly ( →P. 623), the
power switch was touched with
the electronic key.
→ Press the power switch
within 10 seconds of the
buzzer sounding.
⎯⎯
Indicates that:
• With the power switch off, the
doors were unlocked and
then the driver’s door was
opened and closed;
• The power switch was turned to ACCESSORY mode with-
out starting the hybrid sys-
tem; or
• The shift lever was shifted to P from another position with
the power switch in ON
mode.
→ Press the power switch
while depressing the brake
pedal.
Interior
buzzerExterior buzzerWarning messageDetails/Actions
(Flashes)
Page 623 of 716

6238-2. Steps to take in an emergency
8
When trouble arises
HIGHLANDER_HV_U (OM48F12U)
Use the mechanical key (→P.
121) in order to perform the fol-
lowing operations:
Locks all the doors
Closes the windows and moon
roof
*1 (turn and hold)*2
( → P. 179, 182)
Unlocks the door
Turning the key rearward unlocks the driver’s door. Turning the key once
again within 5 seconds unlocks the other doors.
Opens the windows and moon roof*1 (turn and hold)*2
( → P. 179, 182)
*1: If equipped
*2: This setting must be customized at your Toyota dealer.
If the electronic key does not operate
properly
If communication between the electronic key and vehicle is
interrupted ( →P. 149) or the electronic key cannot be used
because the battery is depleted, the smart key system, push but-
ton start and wireless remote control cannot be used. In such
cases, the doors can be opened and the hybrid system can be
started by following the procedure below.
Locking and unlocking the doors and key linked functions
1
2
3
4
Page 626 of 716
6268-2. Steps to take in an emergency
HIGHLANDER_HV_U (OM48F12U)
If you have a set of jumper (or booster) cables and a second vehicle
with a 12-volt battery, you can jump start your vehicle by following the
steps below.
Vehicles with an alarm, confirm
that the electronic key is being
carried.
When connecting the jumper (or
booster) cables, depending on the
situation, the alarm may activate
and doors locked. ( →P. 95)
Open the hood and fuse box
cover.
Open the exclusive jump start-
ing terminal cover.
If the 12-volt bat tery is discharged
The following procedures may be used to start the hybrid sys-
tem if the 12-volt battery is discharged.
You can also call your Toyota de aler or a qualified repair shop.
1
2
3
Page 628 of 716

6288-2. Steps to take in an emergency
HIGHLANDER_HV_U (OM48F12U)
Open and close any of the doors of your vehicle with the power
switch off.
Maintain the engine speed of t he second vehicle and start the
hybrid system of your vehicle by turning the power switch to ON
mode.
Make sure the “READY” indicato r comes on. If the indicator does
not come on, contact your Toyota dealer.
Once the hybrid system has start ed, remove the jumper cables in
the exact reverse order from which they were connected.
Close the exclusive jump starting terminal cover, and reinstall the
fuse box cover to its original position.
When installing, first hook the fuse box cover onto the two rear tabs.
Once the hybrid system starts, ha ve the vehicle inspected at your
Toyota dealer as soon as possible.
■ Starting the hybrid system when the 12-volt battery is discharged
The hybrid system cannot be started by push-starting.
■ To prevent 12-volt battery discharge
●Turn off the headlights and the audio system while the hybrid system is off.
● Turn off any unnecessary electrical components when the vehicle is running
at a low speed for an extended period, such as in heavy traffic.
■ When recharging or repl acing the 12-volt battery
● In some cases, it may not be possible to unlock the doors using the smart
key system when the 12-volt battery is discharged. Use the wireless remote
control or the mechanical key to lock or unlock the doors.
● The hybrid system may not start on the first attempt after the 12-volt battery
has recharged but will start normally after the second attempt. This is not a
malfunction.
● The power switch mode is memorized by the vehicle. When the 12-volt bat-
tery is reconnected, the system will return to the mode it was in before the
12-volt battery was discharged. Before disconnecting the 12-volt battery,
turn the power switch off.
If you are unsure what mode the power switch was in before the 12-volt bat-
tery discharged, be especially careful when reconnecting the 12-volt battery.
● Vehicle with power back door: The power back door must be initialized.
(→P. 677)
■ Charging the 12-volt battery
The electricity stored in the 12-volt battery will discharge gradually even when
the vehicle is not in use, due to natural discharge and the draining effects of
certain electrical appliances. If the vehicle is left for a long time, the 12-volt
battery may discharge, and the hybrid system may be unable to start. (The
12-volt battery recharges automatically while the hybrid system is operating.)
7
8
9
10
11
Page 670 of 716
6709-2. Customization
HIGHLANDER_HV_U (OM48F12U)■
Door lock (
→P. 124, 130, 623)
■Smart key system and wireless remote control ( →P. 124, 130)
FunctionDefault settingCustomized set-
ting
Unlocking using a
mechanical key
Driver’s door
unlocked in one step, all doors
unlocked in two steps
All doors
unlocked in one
step
——O
Automatic door lock
Shifting the shift lever to position other than P
Off
O—OVehicle speed is
approximately 12
mph (20 km/h) or higher
Automatic door unlockShifting the shift lever to POff
O—ODriver’s door is opened
123
FunctionDefault settingCustomized set-
ting
Operation buzzer vol-
umeLevel 5OffO—OLevel 1 to 7
Operation signal
(Emergency flashers)OnOffO—O
Time elapsed before
automatic door lock
function is activated if
door is not opened after
being unlocked
60 seconds
Off
O—O30 seconds
120 seconds
Open door warning
buzzerOnOff——O
123
Page 671 of 716
6719-2. Customization
9
Vehicle specifications
HIGHLANDER_HV_U (OM48F12U)■
Smart key system (
→P. 124, 130, 146)
■Wireless remote control ( →P. 120, 124, 130)
■Power back door* (→ P. 130)
*:If equipped
■
Driving position memory* ( → P. 163)
*:If equipped
FunctionDefault settingCustomized set-
ting
Smart key systemOnOff——O
Number of consecutive
door lock operations2 timesAs many as
desired——O
123
FunctionDefault settingCustomized set- ting
Wireless remote controlOnOff——O
Unlocking operation
Driver’s door
unlocked in one step, all doors
unlocked in two steps
All doors
unlocked in one
step
O—O
Alarm (panic mode)OnOff——O
123
FunctionDefault settingCustomized set- ting
Power back door open-
ing angleOpening angle 5Opening angle 1 to 4O—O
123
FunctionDefault settingCustomized set- ting
Selecting the door link-
ing driving position mem-
ory with door unlock
operation
Driver’s doorAll doors——O
123
Page 675 of 716
6759-2. Customization
9
Vehicle specifications
HIGHLANDER_HV_U (OM48F12U)■
Illumination (
→P. 447)
*:If equipped
■
Seat belt reminder ( →P. 568)
FunctionDefault settingCustomized set-
ting
Time elapsed before the
interior lights turn off15 seconds
Off
O—O7.5 seconds
30 seconds
Operation after the
power switch is turned
off
OnOff——O
Operation when the
doors are unlockedOnOff——O
Operation when you
approach the vehicle
with the electronic key
on your person
OnOff——O
Ambient lights*OnOff——O
Time elapsed before the
outer foot lights turn off
*15 seconds
Off
O—O7.5 seconds
30 seconds
Operation of the outer
foot lights when you
approach the vehicle
with the electronic key
on your person
*
OnOff——O
Operation of the outer
foot lights when the
doors are unlocked
*
OnOff——O
123
FunctionDefault settingCustomized set-
ting
Vehicle speed linked
seat belt reminder
buzzer
OnOff——O
123