Page 745 of 812

7458-2. Steps to take in an emergency
8
When trouble arises
C-HR_OM_Europe_OM10528E
If the engine will not start
One of the following may be the cause of the problem:
● There may not be sufficient fuel in the vehicle’s tank.
Refuel the vehicle.
● The engine may be flooded.
Try to restart the engine again following correct starting procedures.
( P. 233, 236)
● There may be a malfunction in the engine immobilizer system.
( P. 8 7 )
One of the following may be the cause of the problem:
● The battery may be discharged. (P. 750)
● The battery terminal connections may be loose or corroded.
The engine starting system may be malfunctioning due to an electrical
problem such as electronic key battery depletion or a blown fuse.
However, an interim measure is available to start the engine.
( P. 746)
If the engine will not start even though correct starting proce-
dures are being followed ( P. 233, 236), consider each of the fol-
lowing points:
The engine will not start even though the starter motor operates
normally.
The starter motor turns over slowly, the interior lights and head-
lights are dim, or the horn does not sound or sounds at a low
volume.
The starter motor does not turn over (vehicles with a smart entry
& start system)
Page 747 of 812
7478-2. Steps to take in an emergency
8
When trouble arises
C-HR_OM_Europe_OM10528E
If the electronic key does not operate properly
(vehicles with a smart entry & start system)
Use the mechanical key ( P. 146) in order to perform the following
operations:
Locks all the doors
Closes the windows (turn and
hold)*
Unlocks all the doors
Opens the windows (turn and
hold)*
*: These settings must be custom-
ized at any authorized Toyota
retailer or Toyota authorized
repairer, or any reliable repairer.
( P. 776)
If communication between the electronic key and vehicle is
interrupted ( P. 174) or the electronic key cannot be used
because the battery is depleted, the smart entry & start system
and wireless remote control cannot be used. In such cases, the
doors can be opened and the engine can be started by following
the procedure below.
Locking and unlocking the doors
1
2
3
4
Page 748 of 812
7488-2. Steps to take in an emergency
C-HR_OM_Europe_OM10528E
Multidrive: Ensure that the shift lever is in P and depress the brake
pedal.
Manual transmission: Shift the shift lever to N and depress the
clutch pedal.
Touch the Toyota emblem side
of the electronic key to the
engine switch.
When the electronic key is
detected, a buzzer sounds and the
engine switch will turn to IGNITION
ON mode.
When the smart entry & start sys-
tem is deactivated in customization
setting, the engine switch will turn
to ACCESSORY mode.
Firmly depress the brake pedal (Multidrive) or clutch pedal (manual
transmission) and check that and messages are shown on
the multi-information display.
Press the engine switch.
In the event that the engine still cannot be started, contact any autho-
rized Toyota retailer or Toyota authorized repairer, or any reliable
repairer.
Starting the engine
1
2
3
4
Page 749 of 812

7498-2. Steps to take in an emergency
8
When trouble arises
C-HR_OM_Europe_OM10528E
■Stopping the engine
Set the parking brake, shift the shift leve r to P (Multidrive) or N (manual trans-
mission) and press the engine switch as you normally do when stopping the
engine.
■ Replacing the key battery
As the above procedure is a temporary measure, it is recommended that the
electronic key battery be replaced immediately when the battery is depleted.
( P. 652)
■ Alarm (if equipped)
Using the mechanical key to lock the doors will not set the alarm system.
If a door is unlocked using the mechanical key when the alarm system is set,
the alarm may be triggered.
■ Changing engine switch modes
Release the brake pedal (Multidrive) or clutch pedal (manual transmission)
and press the engine switch in step above.
The engine does not start and modes will be changed each time the switch is
pressed. ( P. 238)
■ When the electronic key does not work properly
● Make sure that the smart entry & start system and push button start has not
been deactivated in the customization setting. If it is off, turn the function on.
(Customizable features P. 776)
● Check if battery-saving mode is set. If it is set, cancel the function.
( P. 173)
WARNING
■When using the mechanical key and operating the power windows
Operate the power window after checking to make sure that there is no pos-
sibility of any passenger having any of their body parts caught in the side
window. Also, do not allow children to operate the mechanical key. It is pos-
sible for children and other passengers to get caught in the power window.
3
Page 750 of 812
7508-2. Steps to take in an emergency
C-HR_OM_Europe_OM10528E
If the vehicle battery is discharged
If you have a set of jumper (or booster) cables and a second vehicle
with a 12-volt battery, you can jump start your vehicle by following the
steps below.
Vehicles with an alarm ( P. 9 7 ) :
Confirm that the key is being
carried.
When connecting the jumper (or
booster) cables, depending on the
situation, the alarm may activate
and the doors may lock. (P. 100)
Open the hood. ( P. 615)
The following procedures may be used to start the engine if the
vehicle’s battery is discharged.
You can also call any authorized Toyota retailer or Toyota autho-
rized repairer, or any reliable repairer or a qualified repair shop.
1
2
Page 753 of 812

7538-2. Steps to take in an emergency
8
When trouble arises
C-HR_OM_Europe_OM10528E
■ When recharging or replacing the battery
● Vehicles with a smart entry & start system: In some cases, it may not be
possible to unlock the doors using the smart entry & start system when the
battery is discharged. Use the wireless remote control or the mechanical
key to lock or unlock the doors.
● Vehicles with a smart entry & start system: The engine may not start on the
first attempt after the battery has recharged but will start normally after the
second attempt. This is not a malfunction.
● Vehicles with a smart entry & start system: The engine switch mode is mem-
orized by the vehicle. When the battery is reconnected, the system will
return to the mode it was in before the battery was discharged. Before dis-
connecting the battery, turn the engine switch off.
If you are unsure what mode the engine switch was in before the battery dis-
charged, be especially careful when reconnecting the battery.
● Vehicles with a Stop & Start system: For a while after the battery terminals
have been disconnected or reconnected, for a while after the battery has
been replaced, the Stop & Start system may not automatically stop the
engine for approximately 5 to 60 minutes.
■ When exchanging the battery (vehicles with a Stop & Start system)
Use a battery specified for use with the Stop & Start system and equivalent to
a genuine battery. If an unsupported battery is used, Stop & Start system
functions may be restricted to protect the battery.
Also, battery performance may decrease and the engine may not be able to
restart. Contact any authorized Toyota retailer or Toyota authorized repairer,
or any reliable repairer for details.
Page 783 of 812
7839-2. Customization
9
Vehicle specifications
C-HR_OM_Europe_OM10528E
■Power windows ( P. 201)
*1: Vehicles without a smart entry & start system
*2: Vehicles with a smart entry & start system
■Turn signal lever ( P. 255)
FunctionDefault settingCustomized
setting
Key*1 or mechanical
key*2 linked operation
(open)
OffOn––O
Key*1 or mechanical
key*2 linked operation
(close)
OffOn––O
Wireless remote control
linked operation (open)OffOn––O
Wireless remote control
linked operation (close)OffOn––O
Key*1 or mechanical
key*2, wireless remote
control linked operation
signal (buzzer)
OnOff––O
123
FunctionDefault settingCustomized
setting
Times of flashing of the
lane change signal flash-
ers
3
Off
––O5
7
123
Page 787 of 812
7879-2. Customization
9
Vehicle specifications
C-HR_OM_Europe_OM10528E
■Illumination ( P. 580)
*: If equipped
FunctionDefault settingCustomized
setting
Time elapsed before the
interior lights turn off15 seconds
Off
–OO7.5 seconds
30 seconds
Operation after the engine
switch is turned offOnOff––O
Operation when the doors
are unlockedOnOff––O
Operation when you
approach the vehicle with
the electronic key on your
person
OnOff––O
Mirror illumination*OnOff––O
Time elapsed before the
mirror illumination turn
off*
15 seconds
Off
–OO7.5 seconds
30 seconds
Operation of the mirror
illumination when you
approach the vehicle with
the electronic key on your
person*
OnOff––O
Operation of the mirror
illumination when the
doors are unlocked*
OnOff––O
Interior lights illumination
controlOnOff––O
123