792What to do if... (Troubleshooting)
C-HR_OM_Europe_OM10528E
What to do if... (Troubleshooting)
●If you lose your keys or mechanical keys, new genuine keys or mechanical
keys can be made by any authorized Toyota retailer or Toyota authorized
repairer, or any reliable repairer. ( P. 147)
●If you lose your keys or electronic keys, the risk of vehicle theft increases
significantly. Contact any authorized Toyota retailer or Toyota authorized
repairer, or any reliable repairer immediately. ( P. 154)
●Is the key battery weak or depleted? (P. 652)
●Vehicles with a smart entry & start system:
Is the engine switch in IGNITION ON mode?
When locking the doors, turn the engine switch off. ( P. 238)
●Vehicles with a smart entry & start system:
Is the electronic key left inside the vehicle?
When locking the doors, make sure that you have the electronic key on
your person.
●The function may not operate properly due to the condition of the radio
wave. ( P. 147, 174)
●Is the child-protector lock set?
The rear door cannot be opened from inside the vehicle when the lock is
set. Open the rear door from outside and then unlock the child-protector
lock. ( P. 161)
If you have a problem, check the following before contacting any
authorized Toyota retailer or Toyota authorized repairer, or any
reliable repairer.
The doors cannot be locked, unlocked, opened or closed
You lose your keys
The doors cannot be locked or unlocked
The rear door cannot be opened
793What to do if... (Troubleshooting)
C-HR_OM_Europe_OM10528E
●Vehicles with a manual transmission:
Do you turn the key with the clutch pedal depressed firmly? ( P. 233)
●Vehicles with a Multidrive:
Is the shift lever in P? ( P. 2 3 4 )
●Is the steering wheel unlocked? (P. 234)
●Is the battery discharged? (P. 750)
●Vehicles with a Multidrive:
Did you press the engine switch while firmly depressing the brake pedal?
( P. 236)
●Vehicles with a manual transmission:
Did you press the engine switch while firmly depressing the clutch pedal?
( P. 236)
●Vehicles with a Multidrive:
Is the shift lever in P? ( P. 2 4 0 )
●Is the electronic key anywhere detectable inside the vehicle? (P. 172)
●Is the steering wheel unlocked? (P. 240)
●Is the electronic key battery weak or depleted?
In this case, the engine can be started in a temporary way. ( P. 748)
●Is the battery discharged? (P. 750)
If you think something is wrong
The engine does not start (vehicles without a smart entry &
start system)
The engine does not start (vehicles with a smart entry &
start system)
794What to do if... (Troubleshooting)
C-HR_OM_Europe_OM10528E
●Vehicles without a smart entry & start system:
Is the engine switch in the “ON” position?
If you cannot release the shift lever by depressing the brake pedal with the
engine switch in the “ON” position. ( P. 248)
●Vehicles with a smart entry & start system:
Is the engine switch in IGNITION ON mode?
If you cannot release the shift lever by depressing the brake pedal with the
engine switch in IGNITION ON mode. ( P. 248)
●Vehicles without a smart entry & start system:
It is locked to prevent theft of the vehicle if the key is pulled from the engine
switch. ( P. 234)
●Vehicles with a smart entry & start system:
It is locked automatically to prevent theft of the vehicle. ( P. 240)
●Is the window lock switch pressed?
The power window except for the one at the driver’s seat cannot be oper-
ated if the window lock switch is pressed. ( P. 201)
●The auto power off function will be operated if the vehicle is left in ACCES-
SORY or IGNITION ON mode (the engine is not running) for a period of
time. ( P. 240)
The shift lever cannot be shifted from P even if you depress
the brake pedal (vehicles with a Multidrive)
The steering wheel cannot be turned after the engine is
stopped
The windows do not open or close by operating the power
window switches
The engine switch is turned off automatically (vehicles with
a smart entry & start system)
795What to do if... (Troubleshooting)
C-HR_OM_Europe_OM10528E
●The seat belt reminder light is flashing
Are the driver and the front passenger wearing the seat belts? ( P. 697)
●The brake system warning light (red indicator) is on
Is the parking brake released? ( P. 256)
Depending on the situation, other types of warning buzzer may also sound.
( P. 693, 704)
●Did anyone inside the vehicle open a door during setting the alarm?
The sensor detects them and the alarm sounds. ( P. 97)
Vehicles without a smart entry & start system:
To stop the alarm, turn the engine switch to the “ON” position or start the
engine.
Vehicles with a smart entry & start system:
To stop the alarm, turn the engine switch to IGNITION ON mode or start
the engine.
●Is the electronic key left inside the vehicle?
Check the message on the multi-information display. ( P. 704)
A warning buzzer sounds during driving
An alarm is activated and the horn sounds
(vehicles with an alarm)
A warning buzzer sounds when leaving the vehicle
(vehicles with a smart entry & start system)
798Alphabetical index
C-HR_OM_Europe_OM10528E
Back door ................................ 165
Back-up lights
Replacing light bulb............... 669
Wattage................................. 773
Battery ...................................... 626
Checking ............................... 626
If the vehicle has discharged
battery................................. 750
Preparing and checking
before winter....................... 470
Warning light ......................... 693
Blind Spot Monitor (BSM) ....... 392
BSM function......................... 398
RCTA function....................... 403
Bluetooth®
Audio system ........................ 541
Hands-free system
(for cellular phone).............. 545
Bottle holders........................... 585
Brake
Fluid ...................................... 771
Parking brake ........................ 256
Warning light ......................... 693
Brake assist.............................. 462
Break-in tips ............................ 213
Brightness control
Meter light control ......... 122, 132
BSM (Blind Spot Monitor) ....... 392
BSM function......................... 398
RCTA function....................... 403
Care................................... 600, 605
Aluminum wheels.................. 601
Exterior ................................. 600
Interior................................... 605
Seat belts .............................. 606
Cargo hooks............................. 587
CD player .................................. 490
Chains....................................... 473
Child restraint system ............... 61
Fixed with a seat belt .............. 71
Fixed with an ISOFIX
rigid anchor........................... 78
Points to remember ................ 61
Riding with children................. 60
Types of child restraint system
installation method ............... 66
Using an anchor bracket ......... 84
Child safety ................................ 60
Airbag precautions .................. 46
Battery precautions ....... 628, 754
Child restraint system ............. 61
How your child should wear
the seat belt.......................... 40
Installing child restraints ......... 66
Power window lock switch .... 201
Power window
precautions......................... 205
Rear door child-protectors .... 161
Removed electronic key
battery precautions ............. 655
Seat belt precautions .............. 42
Seat heater precautions........ 577
BC
800Alphabetical index
C-HR_OM_Europe_OM10528E
Eco Driving Indicator....... 118, 134
Electric Power Steering
(EPS) ....................................... 463
Warning light ......................... 694
Electronic key .......................... 144
Battery-saving function ......... 173
If the electronic key does not
operate properly ................. 747
Replacing the battery ............ 652
Emergency, in case of
If a warning light turns on ...... 693
If a warning message is
displayed ............................ 704
If the battery is discharged .... 750
If the electronic key does
not operate properly ........... 747
If the engine will not start ...... 745
If the warning buzzer
sounds ................................ 693
If you have a flat tire...... 710, 730
If you think something is
wrong .................................. 691
If your vehicle becomes
stuck ................................... 759
If your vehicle has to be
stopped in an
emergency.......................... 681
If your vehicle needs to be
towed .................................. 683
If your vehicle overheats ....... 756
Emergency flashers ................ 680
Emergency tire puncture
repair kit ................................. 710
Engine....................................... 764
ACCESSORY mode ............. 238
Compartment ........................ 618
Engine switch................ 233, 236
Hood ..................................... 615
How to start the
engine......................... 233, 236
Identification number ............ 764
If the engine will not start ...... 745
Ignition switch
(engine switch) ........... 233, 236
Overheating .......................... 756
Engine coolant ......................... 623
Capacity ................................ 768
Checking ............................... 623
Preparing and checking
before winter....................... 470
Warning light ......................... 698
Engine coolant temperature
gauge...................................... 119
Engine immobilizer system ...... 87
Engine oil ................................. 619
Capacity ................................ 765
Checking ............................... 619
Oil level warning light ............ 693
Oil pressure warning light ..... 693
Preparing and checking
before winter....................... 470
Engine oil maintenance
data ......................................... 621
Engine switch .................. 233, 236
EPS (Electric Power
Steering)................................. 463
Warning light ......................... 694
E
802Alphabetical index
C-HR_OM_Europe_OM10528E
Hill-start assist control ............ 462
Hood.......................................... 615
Open ..................................... 615
Hooks
Cargo hooks.......................... 587
Grocery bag hooks................ 587
Retaining hooks (floor mat) ..... 34
Horn .......................................... 194
Identification ............................ 763
Engine ................................... 764
Vehicle .................................. 763
Ignition switch
(engine switch) .............. 233, 236
Illuminated entry system......... 582
Immobilizer system ................... 87
Indicators.................................. 112
Initialization
Engine oil maintenance
data..................................... 621
Item to initialize ..................... 789
Power windows ..................... 203
S-IPA (Simple Intelligent
Parking Assist System)....... 452
Tire pressure warning
system ................................ 633
Inside rear view mirror ............ 196
Instrument cluster
light control.................... 122, 132
Intercooler ................................ 618
Intercooler coolant .................. 623
Capacity ................................ 768
Checking ............................... 623
Preparing and checking
before winter....................... 470
Interior lights ............................ 580
ISOFIX rigid anchors ................. 66
Jack
Positioning the jack ............... 617
Vehicle-equipped
jack ............................. 713, 731
Jack handle ...................... 713, 731
Jam protection function.......... 202
Keyless entry
Smart entry &
start system ................ 155, 165
Wireless remote
control......................... 156, 165
Keys .......................................... 144
Battery-saving function ......... 173
Electronic key ....................... 144
Engine switch................ 233, 236
If the electronic key does not
operate properly ................. 747
If you lose your keys ............. 147
Key number plate.................. 144
Keyless entry ................ 155, 165
Mechanical key ..................... 146
Replacing the battery ............ 652
Warning buzzer..................... 172
Wireless remote control
key...................................... 145
Knee airbags .............................. 43
I
J
K
805Alphabetical index
C-HR_OM_Europe_OM10528E
Radiator .................................... 625
Radio ......................................... 485
Rear fog light
Replacing light bulb............... 671
Switch ................................... 276
Rear seat
Folding down......................... 188
Rear turn signal lights
Replacing light bulbs ............. 667
Turn signal lever ................... 255
Wattage................................. 773
Rear view mirror
Inside rear view mirror .......... 196
Outside rear view mirrors ...... 198
Rear window
defogger ......................... 562, 569
Rear window wiper .................. 283
Refueling .................................. 285
Capacity ................................ 764
Fuel types ............................. 764
Opening the fuel tank cap ..... 287
When the fuel filler door
cannot be opened ............... 288
Replacing
Electronic key battery............ 652
Fuses .................................... 656
Light bulbs............................. 661
Tires ...................................... 730
Wireless remote control
battery................................. 652
Road Sign Assist (RSA) .......... 330
RSA (Road Sign Assist) .......... 330
S-IPA (Simple Intelligent
Parking Assist System) ........ 420
Seat belt reminder light........... 697
Seat belts.................................... 38
Adjusting the seat belt ............ 39
Child restraint system
installation ............................ 66
Cleaning and maintaining
the seat belt........................ 606
Emergency Locking Retractor
(ELR) .................................... 40
How to wear your seat belt ..... 36
How your child should wear
the seat belt.......................... 40
Pregnant women, proper
seat belt use ......................... 41
Reminder light and buzzer .... 697
Seat belt pretensioners ........... 39
SRS warning light ................. 694
Seat heaters ............................. 577
Seats ................................. 186, 188
Adjustment ............................ 186
Adjustment precautions ........ 187
Child seats/child restraint
system installation ................ 66
Cleaning................................ 605
Front seats ............................ 186
Head restraints ..................... 190
Properly sitting in the seat ...... 36
Rear seats ............................ 188
Seat heaters ......................... 577
RS