
692What to do if... (Troubleshooting)
C-HR_HV_OM_Europe_OM10538E
What to do if... (Troubleshooting)
●If you lose your mechanical keys, new genuine mechanical keys can be
made by any authorized Toyota retailer or Toyota authorized repairer, or
any reliable repairer. ( P. 145)
●If you lose your electronic keys, the risk of vehicle theft increases signifi-
cantly. Contact any authorized Toyota retailer or Toyota authorized
repairer, or any reliable repairer immediately. ( P. 148)
●Is the electronic key battery weak or depleted? (P. 561)
●Is the power switch in ON mode?
When locking the doors, turn the power switch off. ( P. 222)
●Is the electronic key left inside the vehicle?
When locking the doors, make sure that you have the electronic key on
your person.
●The function may not operate properly due to the condition of the radio
wave. ( P. 166)
●Is the child-protector lock set?
The rear door cannot be opened from inside the vehicle when the lock is
set. Open the rear door from outside and then unlock the child-protector
lock. ( P. 153)
If you have a problem, check the following before contacting any
authorized Toyota retailer or Toyota authorized repairer, or any
reliable repairer.
The doors cannot be locked, unlocked, opened or closed
You lose your keys
The doors cannot be locked or unlocked
The rear door cannot be opened

693What to do if... (Troubleshooting)
C-HR_HV_OM_Europe_OM10538E
●Did you press the power switch while firmly depressing the brake pedal?
( P. 221)
●Is the shift lever in P? (P. 2 2 4 )
●Is the electronic key anywhere detectable inside the vehicle? (P. 164)
●Is the electronic key battery weak or depleted?
In this case, the hybrid system can be started in a temporary way.
( P. 649)
●Is the 12-volt battery discharged? (P. 651)
●Is the power switch in ON mode?
If you cannot release the shift lever by depressing the brake pedal with the
power switch in ON mode. ( P. 233)
●Is the window lock switch pressed?
The power windows except for the one at the driver’s seat cannot be oper-
ated if the window lock switch is pressed. ( P. 193)
●The auto power off function will be operated if the vehicle is left in
ACCESSORY or ON mode (the hybrid system is not operating) for a
period of time. ( P. 2 2 3 )
If you think something is wrong
The hybrid system does not start
The shift lever cannot be shifted from P even if you depress
the brake pedal
The windows do not open or close by operating the power
window switches
The power switch is turned off automatically

694What to do if... (Troubleshooting)
C-HR_HV_OM_Europe_OM10538E
●The seat belt reminder light is flashing
Are the driver and the front passenger wearing the seat belts? ( P. 599)
●The parking brake indicator is on
Is the parking brake released? ( P. 236)
Depending on the situation, other types of warning buzzer may also sound.
( P. 595, 606)
●Did anyone inside the vehicle open a door during setting the alarm?
The sensor detects it and the alarm sounds. ( P. 106)
To stop the alarm, turn the power switch to ON mode or start the hybrid sys-
tem.
●Is the electronic key left inside the vehicle?
Check the message on the multi-information display. ( P. 606)
●When a warning light turns on or a warning message is displayed, refer to
P. 595, 606.
A warning buzzer sounds during driving
An alarm is activated and the horn sounds
(vehicles with alarm)
A warning buzzer sounds when leaving the vehicle
A warning light turns on or a warning message is displayed

698Alphabetical index
C-HR_HV_OM_Europe_OM10538E
Care
Aluminum wheels .................. 513
Camera sensor ..................... 270
Exterior.................................. 512
Interior ................................... 517
Radar sensor ........................ 269
Seat belts .............................. 518
Cargo hooks ............................. 497
Catch protection function ....... 194
CD player*................................ 426
Chains ....................................... 414
Child restraint system ............... 61
Fixed with a seat belt .............. 71
Fixed with an ISOFIX rigid
anchor................................... 78
Points to remember................. 62
Riding with children ................. 60
Types of child restraint
system installation
method..... ............................. 66
Using an anchor bracket ......... 84
Child safety ................................ 60
12-volt battery precautions.... 538
Airbag precautions .................. 46
Child restraint system ............. 61
How your child should wear
the seat belt .......................... 40
Installing child restraints.......... 66
Power window lock switch .... 193
Power window precautions ... 197
Rear door child-protectors .... 153
Removed key battery
precautions ......................... 563
Seat belt precautions .............. 77
Seat heater precautions ........ 488
Child-protectors....................... 153
Cleaning
Aluminum wheels.................. 513
Camera sensor ..................... 270
Exterior ................................. 512
Interior................................... 517
Radar sensor ........................ 269
Seat belts .............................. 518
Clock ......................................... 506
Condenser ................................ 535
Console box ............................. 494
Coolant
Capacity ................................ 672
Checking ............................... 533
Preparing and checking
before winter....................... 412
Cooling system ........................ 533
Hybrid system overheating ... 657
Consumption screen ............... 138
Cruise control
Cruise control........................ 322
Dynamic radar cruise
control with full-speed
range .................................. 307
Cup holders.............................. 496
Curtain shield airbags ............... 43
Customizable features ............ 679
C

700Alphabetical index
C-HR_HV_OM_Europe_OM10538E
ECB (Electronically
Controlled Brake System) .... 402
Eco drive mode ........................ 328
Electric motor
Location .................................. 87
Specification.......................... 669
Electric Power Steering (EPS)
Function ................................ 403
Warning light ......................... 596
Electronic key
If the electronic key does not
operate properly ................. 648
Replacing the battery ............ 561
Electronically Controlled
Brake System (ECB).............. 402
Emergency flashers................. 586
Emergency, in case of
If a warning buzzer sounds ... 595
If a warning light turns on ...... 595
If a warning message is
displayed ............................ 606
If the 12-volt battery is
discharged .......................... 651
If the electronic key does not
operate properly ................. 648
If the hybrid system will not
start..................................... 646
If you have a flat tire...... 612, 632
If you lose your keys ..... 145, 148
If you think something is
wrong .................................. 594
If your vehicle becomes
stuck ................................... 662
If your vehicle has to be
stopped in an emergency ... 587
If your vehicle needs to be
towed .................................. 588
If your vehicle overheats ....... 657
Energy monitor ........................ 138
Engine
Accessory mode ................... 222
Compartment ........................ 529
Engine switch........................ 221
Exhaust gas precautions ........ 56
Hood ..................................... 526
How to start the hybrid
system ................................ 221
Identification number ............ 668
If the hybrid system will not
start .................................... 646
If your vehicle has to be
stopped in an emergency ... 587
Ignition switch
(power switch) .................... 221
Overheating .......................... 657
Power switch......................... 221
Engine coolant
Capacity ................................ 672
Checking ............................... 533
Preparing and checking
before winter....................... 412
Warning light ......................... 600
Engine oil
Capacity ................................ 670
Checking ............................... 530
Oil pressure warning light ..... 595
Preparing and checking
before winter....................... 412
Engine switch .......................... 221
Auto power off function ......... 223
Changing the power switch
modes................................. 222
If your vehicle has to be
stopped in an emergency ... 587
Starting the hybrid system .... 221
EPS (Electronic Power Steering)
Function ................................ 403
Warning light ......................... 596
EV indicator.............................. 122
EV drive mode.......................... 228
Exhaust gas precautions .......... 56
E

703Alphabetical index
C-HR_HV_OM_Europe_OM10538E
Identification
Engine ................................... 668
Vehicle .................................. 667
Ignition switch
(Power switch) ....................... 221
Auto power off function ......... 223
Changing the power switch
modes................................. 222
If your vehicle has to be
stopped in an emergency ... 587
Starting the hybrid
system ................................ 221
Illuminated entry system......... 492
Immobilizer system ................... 99
Indicators.................................. 116
Initialization
Items to initialize ................... 689
Power windows ..................... 195
S-IPA (Simple Intelligent
Parking Assist System)....... 393
Tire pressure warning
system ................................ 544
Inside rear view mirror ............ 188
Instrument cluster light
control .................................... 132
Interior lights ............................ 490
Switch ................................... 491
Wattage................................. 676
Intrusion sensor....................... 110
ISOFIX rigid anchors ................. 66
Jack
Positioning a floor jack .......... 528
Vehicle-equipped jack... 615, 633
Jack handle ...................... 615, 633
Jam protection function.......... 193
Keyless entry
Smart entry & start system ... 163
Wireless remote control ........ 144
Keys .......................................... 144
Battery-saving function ......... 165
Electronic key ....................... 144
Engine switch........................ 221
If the electronic key does not
operate properly ................. 648
If you lose your keys ..... 145, 148
Key number plate.................. 144
Keyless entry ........................ 144
Mechanical key ..................... 144
Power switch......................... 221
Replacing the battery ............ 561
Warning buzzer..................... 164
Wireless remote control
key...................................... 144
Knee airbags .............................. 43
IJ
K
*: For vehicles with navigation system or multimedia system,
refer to the “Navigation and multimedia system Owner’s manual”.

706Alphabetical index
C-HR_HV_OM_Europe_OM10538E
Radar cruise control ................ 307
Radiator .................................... 535
Radio*....................................... 424
Rear fog light
Replacing light bulbs ............. 578
Switch ................................... 254
Rear seat................................... 180
Rear turn signal lights
Replacing light bulbs ............. 574
Turn signal lever ................... 235
Wattage................................. 676
Rear view mirror
Inside rear view mirror .......... 188
Outside rear view mirrors ...... 190
Rear window defogger ............ 482
Rear window wiper .................. 259
Refueling .................................. 261
Capacity ................................ 669
Fuel types ............................. 669
Opening the fuel tank cap ..... 264
When the fuel filler door
cannot be opened ............... 265
Regenerative braking ................ 89
Replacing
Electronic key battery............ 561
Fuses .................................... 564
Light bulbs............................. 568
Tires .............................. 612, 632
Road accident cautions ............ 96
Road Sign Assist ..................... 301
S-IPA (Simple Intelligent
Parking Assist System) ........ 363
Seat belts.................................... 38
Adjusting the seat belt ............ 39
Child restraint system
installation ............................ 66
Cleaning and maintaining
the seat belt........................ 518
Emergency Locking
Retractor............................... 40
How to wear your seat belt ..... 36
How your child should wear
the seat belt.......................... 40
Pregnant women, proper
seat belt use ......................... 41
Reminder light and buzzer .... 599
Seat belt pretensioners ........... 39
SRS warning light ................. 596
Seat heaters ............................. 488
Seats
Adjustment ............................ 178
Adjustment precautions ........ 179
Child seats/child restraint
system installation ................ 66
Cleaning................................ 517
Front seats ............................ 178
Head restraint ....................... 182
Properly sitting in the seat ...... 36
Rear seats ............................ 180
Seat heaters ......................... 488
RS

710Alphabetical index
C-HR_HV_OM_Europe_OM10538E
Warning buzzers
Blind Spot Monitor (BSM) ..... 335
Brake system ........................ 595
Lane departure alert.............. 290
Open back door .................... 158
Open door ............................. 155
Pre-collision warning ............. 275
Radar cruise control .............. 316
RSA (Road Sign Assist) ........ 301
Seat belt reminder................. 599
Toyota parking assist
sensors ............................... 353
Warning lights .......................... 117
ABS ....................................... 596
Brake Override System ......... 600
Brake system ........................ 595
Charging system ................... 595
Electric parking brake ... 597, 598
Electric power steering.......... 596
High coolant temperature...... 600
LDA system........................... 600
Low engine oil pressure ........ 595
Low fuel level ........................ 598
Malfunction indicator lamp .... 596
Master warning light .............. 600
PCS....................................... 598
Seat belt reminder light ......... 599
Slip indicator ......................... 597
SRS....................................... 596
Tire pressure ......................... 599
Warning messages .................. 606
Washer
Checking ............................... 539
Preparing and checking
before winter....................... 412
Switch ........................... 256, 259
Washing and waxing ............... 512
What to do if...
(Troubleshooting) ................. 692
Wheels ...................................... 555
Replacing wheels.................. 555
Size ....................................... 674
Window glasses....................... 193
Window lock switch ................ 193
Windows
Power windows ..................... 193
Rear window defogger .......... 482
Washer ......................... 256, 259
Windshield wipers ................... 256
Rain-sensing windshield
wipers ................................. 256
Winter driving tips ................... 412
Wireless remote control
key .......................................... 144
Locking/Unlocking......... 144, 150
Replacing the battery ............ 561
WMA disc ................................. 426
W