640What to do if... (Troubleshooting)
AVENSIS_OM_OM20C66E_(EE)
What to do if... (Troubleshooting)
●If you lose your keys or mechanical keys, new genuine keys or mechanical
keys can be made by any authorized Toyota dealer or repairer, or another
duly qualified and equipped professional. (→P. 122)
●Vehicles with smart entry & start system
If you lose your electronic keys, the risk of vehicle theft increases signifi-
cantly. Contact any authorized Toyota dealer or repairer, or another duly
qualified and equipped professional immediately. ( →P. 122)
●Is the key battery weak or depleted? ( →P. 493)
●Vehicles with smart entry & start system
Is the engine switch in IGNITION ON mode?
When locking the doors, turn the engine switch off. ( →P. 215)
●Vehicles with smart entry & start system
Is the electronic key left inside the vehicle?
When locking the doors, make sure that you have the electronic key on
your person.
●The function may not operate properly due to the condition of the radio
wave. ( →P. 123, 152)
●Is the child-protector lock set?
The rear door cannot be opened from inside the vehicle when the lock is
set. Open the rear door from outside and then unlock the child-protector
lock. ( →P. 136)
If you have a problem, check the following before contacting any
authorized Toyota dealer or repairer, or another duly qualified
and equipped professional.
The doors cannot be locked, unlocked, opened or closed
You lose your keys
The doors cannot be locked or unlocked
The rear door cannot be opened
AVENSIS_OM_OM20C66E_(EE).book Page 640 Wednesday, June 15, 20 16 4:07 PM
641What to do if... (Troubleshooting)
AVENSIS_OM_OM20C66E_(EE)
●Vehicles with Multidrive
Is the shift lever in P? (→P. 209)
●Vehicles with manual transmission
Do you turn the key with the clutch pedal depressed firmly? ( →P. 209)
●Is the battery discharged? ( →P. 595)
●Vehicles with Multidrive
Did you press the engine switch while firmly depressing the brake pedal?
(→ P. 212)
●Vehicles with manual transmission
Did you press the engine switch while firmly depressing the clutch pedal?
(→ P. 212)
●Vehicles with Multidrive
Is the shift lever in P? ( →P. 212)
●Is the electronic key anywhere detectable inside the vehicle? ( →P. 149)
●Is the steering wheel unlocked? ( →P. 217)
●Is the electronic key battery weak or depleted?
In this case, the engine can be started in a temporary way. ( →P. 592)
●Is the battery discharged? ( →P. 595)
●Vehicles without smart entry & start system
Is the engine switch in the “ON” position?
If you cannot release the shift lever by depressing the brake pedal with the
engine switch in the “ON” position. ( →P. 224)
●Vehicles with smart entry & start system
Is the engine switch in IGNITION ON mode?
If you cannot release the shift lever by depressing the brake pedal with the
engine switch in IGNITION ON mode. ( →P. 224)
If you think something is wrong
The engine does not start
(vehicles without smart entry & start system)
The engine does not start
(vehicles with smart entry & start system)
The shift lever cannot be shifted from P even if you depress
the brake pedal (vehicles with Multidrive)
AVENSIS_OM_OM20C66E_(EE).book Page 641 Wednesday, June 15, 20 16 4:07 PM
642What to do if... (Troubleshooting)
AVENSIS_OM_OM20C66E_(EE)
●Vehicles without smart entry & start system
It is locked to prevent theft of the vehicle if the key is removed from the
engine switch. (→P. 210)
●Vehicles with smart entry & start system
It is locked automatically to prevent theft of the vehicle. ( →P. 217)
●Is the window lock switch pressed?
The power window except for the one at the driver’s seat cannot be oper-
ated if the window lock switch is pressed. ( →P. 182)
●The auto power off function will be operated if the vehicle is left in ACCES-
SORY or IGNITION ON mode (the engine is not operating) for a period of
time. ( →P. 216)
●The seat belt reminder light is flashing
Are the driver and the front passenger wearing the seat belts? ( →P. 532)
●The brake system warning light is on
Is the parking brake released? ( →P. 230)
Depending on the situation, other types of warning buzzer may also sound.
( → P. 530, 537)
The steering wheel cannot be turned after the engine is
stopped
The windows do not open or close by operating the power
window switches
The engine switch is turned off automatically
(vehicles with smart entry & start system)
A warning buzzer sounds during driving
AVENSIS_OM_OM20C66E_(EE).book Page 642 Wednesday, June 15, 20 16 4:07 PM
643What to do if... (Troubleshooting)
AVENSIS_OM_OM20C66E_(EE)
●Did anyone inside the vehicle open a door during setting the alarm?
The sensor detects it and the alarm sounds. (→P. 89)
To stop the alarm, turn the engine switch to IGNITION ON mode or start the
engine.
●Is the message displayed on the multi-information display?
Check the message on the multi-information display. ( →P. 537)
●When a warning light turns on or a warning message is displayed, refer to
P. 530, 537.
●Vehicles without spare tire
Stop the vehicle in a safe place and repair the flat tire temporarily with the
emergency tire puncture repair kit. ( →P. 554)
●Vehicles with spare tire
Stop the vehicle in a safe place and replace the flat tire with the spare tire.
(→ P. 570)
●Try the procedure for when the vehicle becomes stuck in mud, dirt, or
snow. ( →P. 603)
An alarm is activated and the horn sounds (if equipped)
A warning buzzer sounds when leaving the vehicle
(vehicles with smart entry & start system)
A warning light turns on or a warning message is displayed
When a problem has occurred
If you have a flat tire
The vehicle becomes stuck
AVENSIS_OM_OM20C66E_(EE).book Page 643 Wednesday, June 15, 20 16 4:07 PM
648Alphabetical index
AVENSIS_OM_OM20C66E_(EE)
Engine“ACC” position....................... 210
Accessory mode ................... 215
Before stopping the engine (diesel engine) .................... 189
Compartment ........................ 453
Engine switch ................ 209, 212
Hood ..................................... 450
How to start the engine......................... 209, 212
Identification number............. 608
Idling time.............................. 189
If the engine will not start ...... 586
If your vehicle has to be stopped in an emergency ... 519
Ignition switch (engine switch) ........... 209, 212
Overheating .......................... 600
Engine compartment cover ....................................... 455
Engine coolant Capacity ................................ 618
Checking ............................... 461
Preparing and checking before winter....................... 312
Engine coolant temperature gauge ...................................... 106
Engine immobilizer system ...... 78
Engine oil Capacity ................................ 612
Checking ............................... 456
Oil pressure warning
message ............................. 537
Preparing and checking before winter....................... 312 Engine oil maintenance
data ......................................... 459
Engine switch .................. 209, 212 Auto power off function ......... 216
Changing the engine switch mode .................................. 215
Changing the engine switch position .................... 210
If your vehicle has to be stopped in an emergency ... 519
Starting the engine........ 209, 212
Engine switch light
(ignition switch)..................... 409
EPS (Electronic Power Steering) Function ................................ 306
Warning light ......................... 531
Warning message ................. 541
First-aid kit storage belt .......... 418
Flat tire.............................. 570, 554
Floor mat .................................... 30
Fluid Brake .................................... 622
Clutch.................................... 622
Multidrive .............................. 620
Steering ................................ 622
Transmission ........................ 620
Washer ................................. 466
Fog lights Replacing light bulbs..... 505, 515
Switch ................................... 241
Wattage ................................ 625
Follow me home system ......... 237
Front fog lights Replacing light bulbs............. 505
Switch ................................... 241
Wattage ................................ 625
F
AVENSIS_OM_OM20C66E_(EE).book Page 648 Wednesday, June 15, 20 16 4:07 PM
650Alphabetical index
AVENSIS_OM_OM20C66E_(EE)
High mounted stoplightReplacing .............................. 515
Hill-start assist control ............ 306
Hood.......................................... 450 Warning buzzer ....................... 89
Hooks Cargo hooks.................. 418, 420
Coat hooks ............................ 433
Retaining hooks (floor mat) ............................. 30
Horn .......................................... 174
Identification Engine ................................... 609
Vehicle .................................. 608
Idling time................................. 189
Ignition switch (engine switch) .............. 209, 212Auto power off function ......... 216
Changing the engine switch mode........................ 215
Changing the engine switch position .................... 210
If your vehicle has to be stopped in an emergency ... 519
Starting the engine ........ 209, 212
Ignition switch light (engine switch light).............. 409
Illuminated entry system......... 411
Immobilizer system ................... 78
Indicators.................................... 98
Initialization Engine oil maintenance data..................................... 459
Items to initialize ................... 638
Tire pressure warning system ................................ 471 Inside rear view mirror ............ 176
Instrument panel/
cluster light control....... 106, 114
Intercooler ................................ 463
Interior lights............................ 409 Switch ................................... 410
Wattage ................................ 625
Intrusion sensor ........................ 92
ISOFIX rigid anchors ........... 69, 75
Jack Positioning a floor jack .......... 452
Vehicle-equipped jack ..................... 571, 572, 556
Jack handle .............. 571, 572, 556
Jam protection function Panoramic roof shade........... 431
Power windows ..................... 183
Keyless entry Smart entry & start system ........................ 148
Wireless remote control ........ 121
Keys .......................................... 120 Battery-saving function ......... 152
Electronic key ....................... 120
Engine switch................ 209, 212
If the electronic key does not operate properly ................. 592
If you lose your keys ............. 122
Key number plate.................. 120
Keyless entry ........................ 121
Keys ...................................... 120
Mechanical key ..................... 120
Replacing the battery ............ 493
Warning buzzer..................... 150
Wireless remote control key...................................... 121
Knee airbag ................................ 39
I
J
K
AVENSIS_OM_OM20C66E_(EE).book Page 650 Wednesday, June 15, 20 16 4:07 PM
654Alphabetical index
AVENSIS_OM_OM20C66E_(EE)
SensorAutomatic headlight system ................................ 238
Automatic High Beam system ................................ 278
Inside rear view mirror .......... 178
LDA (Lane Departure Alert) ................................... 272
Rain-sensing windshield wipers ................................. 245
Service reminder indicators ................................ 98
Shift lever If the shift lever cannot be shifted from “P” .............. 224
Manual transmission ............. 226
Multidrive............................... 219
Shift lock system ..................... 224
Side airbags ............................... 39
Side doors ................................ 132
Side mirrors.............................. 179
Adjusting and folding............. 179
Heaters ......................... 394, 401
Side turn signal lights
Replacing light bulbs ............. 513
Turn signal lever ................... 229
Wattage................................. 625
Smart entry & start system ..... 148 Antenna location ................... 148
Entry function ........ 132, 139, 143
Starting the engine ................ 212
Snow tires................................. 312
Spare tire Inflation pressure .................. 623
Storage location ............ 571, 572
Spark plug ................................ 619
Specifications .......................... 606
Speed limiter ............................ 292
Speedometer ............................ 105 Sport mode............................... 220
SRS airbags ............................... 39
Steering lock .................... 210, 217
Steering wheel
Adjustment ............................ 174
Audio switches ...................... 321
“DISP” switch ........................ 108
Meter control switches .......... 112
Telephone switches .............. 366
Stop/tail lights .......................... 515
Stop lights Emergency brake signal ....... 307
Replacing light bulbs............. 515
Wattage ................................ 625
Storage feature ........................ 412
Storage precautions ................ 412
Stuck If your vehicle becomes
stuck ................................... 603
Sun visors ................................ 427
Switch Audio remote control switches.............................. 321
Automatic High Beam
switch ................................. 278
Cruise control switch............. 289
“DISP” switch ........................ 108
Door lock switch.................... 135
Driving mode select switch ... 220
Driving position memory switches.............................. 170
Emergency flasher switch ..... 518
Engine switch................ 209, 212
Fog light switch ..................... 241
Intrusion sensor cancel switch ................................... 92
Ignition switch ............... 209, 212
AVENSIS_OM_OM20C66E_(EE).book Page 654 Wednesday, June 15, 20 16 4:07 PM