ERROR MESSAGES
290
Mode Message Cause Action
SiriusXM
®
“Check Antenna
(Check Antenna)”
The SiriusXM antenna is not
connected.Check whether the SiriusXM antenna
cable is attached securely.
“Antenna Disconnected (Antenna
Disconnected)”
“Antenna Shorted (Antenna Shorted)”A short circuit occurs in the antenna
or the surrounding antenna cable. 6 H H D 6 8 % $ 5 8 F H U W L ¿ H G G H D O H U I R U
assistance.
“No Signal (No Signal)”The SiriusXM signal is too weak at
the current location.Wait until your vehicle reaches a
location with a stronger signal.
“Ch Unavailable (Ch Unavailable)”The channel you selected is no
longer available.Wait for a few seconds until the
radio returns to the previous channel
or “Ch 001”. If it does not change
automatically, select another channel.
“Ch Unsubscribed (Ch
Unsubscribed)”The current radio station is no longer
available due to changes in the
contract status.Wait for a few seconds until the
radio returns to the previous channel
or “Ch 001”. If it does not change
automatically, select another channel.
ERROR MESSAGES
293
APPENDIX/WHAT TO DO IF/INDEX
10
Mode Message Cause Action
Bluetooth Audio“Music tracks not supported. Please
check your audio player. (Music
tracks not supported. Please check
your audio player.)”A device that is incompatible with
audio playback was connected. ‡ Check the device settings.
‡ Connect a device that is compatible
with audio playback.
SUBARU
STARLINKPlease disconnect mobile device
and install the SUBARU STARLINK
application on your mobile device and
try again.
Bluetooth disconnected, please
reconnect and try again.
Smartphone data connection is poor,
please try to connect again. ‡ The SUBARU STARLINK
application has not been installed
on your smartphone.
‡ Your smartphone power was turned
OFF.
‡ The Bluetooth connection has been
lost.
‡ The signal quality is weak.
‡ Lines are congested. ‡ Install the SUBARU STARLINK
application.
‡ Turn ON the your smartphone
power.
‡ Check the Bluetooth connection.
‡ Move the car and connect to
SUBARU STARLINK again.
‡ Wait a short while and connect to
SUBARU STARLINK again.
‡ Start the SUBARU STARLINK
application on your smartphone,
check the service availability, and
then reconnect.
aha“Information acquisition error.
(Information acquisition error.)”When not able to get the requested
information.Please try again (Refresh etc.) later
or reconnect it.
“Poor wireless reception. (Poor
wireless reception.)”When a communication error has
been detected.Please try again in a better
communications environment.
“Entry not recognized. (Entry not
recognized.)”When an invalid operation has been
executed.Please try again (Refresh etc.) later
or reconnect it.
“The station list cannot be acquired.
(The station list cannot be acquired.)”When not able to get the station
information.Please try again (Refresh etc.) later
or reconnect it.
