2017 RENAULT ZOE maintenance

4.6
The secondary battery is a 12 V battery:
this supplies the energy required to op-
erate vehicle equipment (lights, wind-
screen wipers, audio system, etc) and
certain safety systems, such as ABS.
You should not open it or add any
fluid.
SECONDARY 12 V BATTERY (1/2)
1
When working in the engine
compartment, certain parts
may be hot. In addition,
the engine cooling fan can
come on at any moment.
Risk of burns or serious injury.
Do not do any work under
the bonnet when the vehicle
is charging or when the igni-
tion is switched on.
For your own safety and for
the proper operation of the
vehicle’s electrical equip-
ment (lights, windscreen
wipers, ABS, etc.), any interven-
tion on the secondary 12 V battery
(removal, disconnection, etc.) must
categorically be performed by a
specialist professional.
Risk of serious burns or electric
shocks.
Respect categorically the replace-
ment intervals (without exceeding
them) as stated in the maintenance
document.
The battery is a specific type.
Please ensure it is replaced with the
same type.
Contact an Authorised Dealer.
Maintenance/replacementThe charge status of the 12 volt bat-
tery 1 can decrease, especially if you
use your vehicle:
– when the outside temperature drops;
– after extended use of energy-con- suming devices with the engine
switched off.

4.9
BODYWORK MAINTENANCE (1/2)
What you should not doDo not degrease or clean mechani-
cal components (e.g. the engine com-
partment), underneath the body, parts
with hinges (e.g. inside the doors) and
painted plastic external fittings (e.g.
bumpers) using high-pressure clean-
ing equipment or by spraying on prod-
ucts not approved by our Technical
Department. Doing this could give rise
to corrosion or operational faults.
Wash the vehicle in bright sunlight or
freezing temperatures.
Do not scrape off mud or dirt without
pre-wetting.
Allow dirt to accumulate on the exterior.
Allow rust to form following minor im-
pacts.
Do not use solvents not approved by
our Technical Department to remove
stains as this could damage the paint-
work.
Do not drive in snow or muddy condi-
tions without washing the vehicle, par-
ticularly under the wheel arches and
body.
A well-maintained vehicle will last
longer. It is therefore recommended to
maintain the exterior of the vehicle reg-
ularly.
Your vehicle has been treated with very
effective anti-corrosion products. It is
nevertheless subject to various outside
influences.
Corrosive agents in the atmosphere
–
atmospheric pollution (built-up and
industrial areas),
– saline atmospheres (near the sea,
particularly in hot weather),
– seasonal and damp weather condi-
tions (e.g. road salt in winter, water
from road cleaners, etc.).
Minor impacts
Abrasive action
Dust and sand in the air, mud, road grit
thrown up by other vehicles, etc.
You should take a number of minor pre-
cautions in order to safeguard your ve-
hicle against such risks.You should
Wash your car frequently, with the
engine off , with cleaning products rec-
ommended by the manufacturer (never
use abrasive products). Rinse thor-
oughly beforehand with a jet:
– spots of tree resin and industrial
grime;
– mud in the wheel arches and under-
neath the body which forms damp
patches;
– bird droppings , which cause a
chemical reaction with the paint that
rapidly discolours paintwork and
may even cause the paint to peel
off;
wash the vehicle immediately to
remove these marks since it is im-
possible to remove them by polish-
ing;
– salt, particularly in the wheel arches
and underneath the body after driv-
ing in areas where the roads have
been gritted.
Withdraw the vegetable falls (resin, film
etc.) from the vehicle regularly.

4.10
Using a roller type car wash
Return the windscreen wiper stalk to
the Park position (refer to the informa-
tion on the “Windscreen washer, wiper”
in Section 1). Check the mounting of
external accessories, additional lights
and mirrors, and ensure that the wiper
blades are secured with adhesive tape.
Remove the radio aerial mast if your
vehicle is fitted with this equipment.
Remember to remove the tape and refit
the antenna after washing.
Observe the vehicle stopping distances
when driving on gravelled surfaces to
prevent paint damage.
Repair, or have repaired quickly, areas
where the paint has been damaged, to
prevent corrosion spreading.
Remember to visit the body shop pe-
riodically in order to maintain your
anti-corrosion warranty. Refer to the
Maintenance Document.
Respect local regulations about wash-
ing vehicles (e.g. do not wash your ve-
hicle on a public highway).
If it is necessary to clean mechani-
cal components, hinges, etc., spray
them with products approved by our
Technical Department to protect them
after they have been cleaned.
BODYWORK MAINTENANCE (2/2)
Cleaning the headlights
As the headlights are made of plastic
“glass”, use a soft cloth or cotton wool
to clean them. If this does not clean
them properly, moisten the cloth with
soapy water, then wipe clean with a soft
damp cloth or cotton wool.
Finally, carefully dry off with a soft dry
cloth.
Cleaning products containing alco-
hol must not be used.
Vehicles with a matte paint
finish
This type of paint requires certain pre-
cautions.
Do not do the following
– use wax-based products (polishing);
– rub too hard;
– wash the vehicle in a roller-type car
wash;
– wash the vehicle using a high-pres-
sure device;
– attach stickers to the paintwork (risk
of leaving marks).
You should do the following
Wash the vehicle by hand using plenty
of water, using a soft cloth or a gentle
sponge.
We have selected special products
to care for your vehicle and you can
obtain these from the manufactur-
er’s accessory outlets.
Washing the vehicle
Never wash the engine
compartment, the charging
connection or the traction
battery with a high-pressure jet.
This risks damaging the electric cir-
cuit.
Never wash the vehicle while it is
charging.
Risk of electric shock and a risk to
life.

4.11
Glass instrument panel(e.g.: instrument panel, clock, exterior
temperature display, radio display, mul-
timedia or multifunction display etc.)
Use a soft cloth (or cotton wool).
If this does not clean them properly,
use a soft cloth (or cotton wool) slightly
moistened with soapy water and then
wipe clean with another soft damp cloth
or cotton wool.
Finally, carefully dry off with a soft dry
cloth.
Do not use products containing alco-
hol and/or spray fluids on the area.
Seat belts
These must be kept clean.
Use products selected by our Technical
Department (Approved outlets) or
warm, soapy water and a sponge and
wipe with a dry cloth.
Detergents or dyes must not be used
under any circumstances.
INTERIOR TRIM MAINTENANCE (1/2)
Textiles (seats, door trim, etc)
Vacuum-clean the textiles regularly.
Liquid stain
Use soapy water.
Dab lightly (never rub) with a soft cloth,
rinse and remove the excess.
Solid or pasty stain
Carefully remove the excess solid or
pasty material immediately with a
spatula (working from the edges to the
centre to avoid spreading the stain).
Clean as for a liquid stain.
Special instructions for sweets or
chewing gum
Put an ice cube on the stain to solidify
it, then proceed as for a solid stain.
A well-maintained vehicle will last
longer. It is therefore recommended to
maintain the interior of the vehicle regu-
larly.
A stain should always be dealt with
swiftly.
Whatever type of stain is on the trim,
use
cold (or warm) soapy water with
natural soap.
Detergents (washing-up liquid, pow-
dered products, alcohol-based prod-
ucts) should not be used.
Use a soft cloth.
Rinse and soak up the excess.
For further recommendations for
maintaining the interior, and/or for
any unsatisfactory results, please
see an authorised dealer.

4.12
You are strongly recom-
mended not to use high-
pressure or spray cleaning
equipment inside the pas-
senger compartment: use of such
equipment could impair the correct
functioning of the electrical or elec-
tronic components in the vehicle, or
have other detrimental effects.
INTERIOR TRIM MAINTENANCE (2/2)
You should not:
You are strongly advised not to po-
sition objects such as deodorants,
scents, etc. near air vents, as this could
damage your dashboard trim.
Removal/replacing removable
equipment originally fitted in
the vehicle
If you need to remove equipment in
order to clean the passenger com-
partment (for example, mats), always
ensure that they are correctly refitted
and are the right way around (the driv-
er’s mat should be fitted on the driver’s
side, etc.) and fit them with the compo-
nents supplied with the equipment (for
example, the driver mat should always
be fixed using the pre-fitted mounting
components).
With the vehicle stationary, always
ensure that nothing will impede driving
(anything obstructing the pedals, heel
wedged by the mat etc.).

7.1
ALPHABETICAL INDEX (1/5)
A
ABS ....................................................................\
...2.16 → 2.20
accessories........................................................................\
5.17
accessories socket ............................................................ 3.22
additional methods of restraint .....................1.37 → 1.40, 1.43
side protection ............................................................. 1.42
to the front seat belts .......................................1.37 → 1.40
to the rear seat belts ........................................1.37 → 1.41
adjusting your driving position ........................................... 1.33
air bag....................................................................1.37 → 1.43
activating the front passenger air bags ........................ 1.57
deactivating the front passenger air bags .................... 1.55
air conditioning .............................1.20 – 1.21, 3.4 → 3.8, 3.15
air vents ...................................................................... 3.2 – 3.3
anti-corrosion check ..............................................6.13 → 6.17
anti-corrosion protection ...................................................... 4.9
anti-lock braking system: ABS ...............................2.16 → 2.20
armrest: front ..................................................................\
............ 3.20
ashtray ................................................................\
............... 3.22
audible and visual signals.................................................. 1.79
B
battery........................................................................\
........ 1.63
12 volt battery maintenance ......................................................... 4.6 – 4.7
12 volt battery ............................................1.2 → 1.6, 4.6 – 4.7
bonnet........................................................................\
. 4.2 – 4.3
brake fluid ........................................................................\
.... 4.5
bulbs changing ........................................................... 5.10 – 5.11
C
central door locking ......................................1.26, 1.29 → 1.31
changing a bulb ...................................................... 5.10 – 5.11
changing gear ............................................................. 2.5 – 2.6 charge meter .............................................................. 1.66, 2.7
charging cord .......................................1.8
→ 1.15, 1.20 – 1.21
charging flap ............................................................1.8 → 1.15
charging socket ..................................... 1.2 → 1.6, 1.8 → 1.15
child restraint/seat .............................1.44 – 1.45, 1.47 → 1.57
child safety..1.18 – 1.19, 1.24, 1.28, 1.44 – 1.45, 1.47 → 1.57,
3.16 – 3.17
child seats..........................................1.44 – 1.45, 1.47 → 1.54
children ........................... 1.18 – 1.19, 1.27 – 1.28, 1.44 – 1.45
children (safety) ............................................. 1.24, 3.16 – 3.17
cleaning: inside the vehicle .............................................. 4.11 – 4.12
clock ....................................................................... 1.75 – 1.76
closing the doors ...................................................1.27 → 1.30
connected services .............................................................. 1.3
control instruments ................................................1.62 → 1.68
controls ...............................................................\
...1.58 → 1.61
coolant ................................................................\
................. 4.4
courtesy light ............................................................ 3.18, 5.12
courtesy mirrors ................................................................. 3.18
cruise control ................................................1.63, 2.21 → 2.27
cruise control-speed limiter....................................2.21 → 2.27
D
dashboard..............................................................1.58 → 1.61
daytime running lights................................................. 1.81, 5.9
deadlocking the doors ....................................................... 1.26
display .................................................1.58 → 1.66, 2.29, 3.29
doors.............................................................. 1.27 – 1.28, 1.31
doors/tailgate ................................................. 1.26 – 1.28, 1.31
driver’s position .....................................................1.58 → 1.64
driving .............................. 2.2 → 2.6, 2.10 – 2.11, 2.13 → 2.29
driving position settings ............................................................1.33 → 1.36
driving recommendations ........................................ 2.7 → 2.11

7.3
ALPHABETICAL INDEX (3/5)
instrument panel ..............................................1.62 → 1.68
instrument panel ...........................................1.62 → 1.74, 1.81
instrument panel messages...................................1.67 → 1.74
interior trim maintenance ..................................................... 4.11 – 4.12
ionizer ................................................................\
................ 3.14
L
levels: brake fluid ...................................................................... 4.5
coolant ................................................................\
........... 4.4
windscreen washer reservoir ......................................... 4.5
lighting: exterior .............................................................1.81 → 1.83
instrument panel .......................................................... 1.81
interior ...............................................................\
.. 3.18, 5.12
lights adjustment .............................................................\
...... 1.84
lights: adjusting ..............................................................\
........ 1.84
brake lights ....................................................... 5.10 – 5.11
dipped beam headlights ............................... 1.62, 1.81, 5.9
direction indicators ............................ 1.62, 1.79, 5.9 – 5.10
fog lights .................................................... 1.62, 1.83, 5.11
hazard warning ............................................................ 1.79
indicator lights .............................................................. 5.11
main beam headlights .................................. 1.62, 1.82, 5.9
number plate lights ...................................................... 5.11
reversing lights ............................................................. 5.11
side lights ............................................................ 1.81, 5.10
locking the doors ..........................................1.18 → 1.28, 1.31
M
maintenance: bodywork ............................................................ 4.9 – 4.10
interior trim ........................................................ 4.11 – 4.12 mechanical .........................................4.2 – 4.3, 6.7
→ 6.12
map reading lights ............................................................. 3.18
methods of restraint in addition to the seat belts ...1.37 → 1.43
multimedia (equipment) ..................................................... 3.29
multimedia equipment .............................................. 3.29, 5.16
N
navigation .............................................................\
............. 3.29
navigation system .............................................................. 3.29
O
opening the doors ..................................................1.27 → 1.30
operating faults .............................................1.73, 5.22 → 5.25
P
paintwork maintenance ....................................................... 4.9 – 4.10
parking distance control.........................................2.28 → 2.31
pedestrian warning system ................................................ 1.80
power-assisted steering..................................................... 1.77
practical advice ....................................................... 2.10 – 2.11
presentation of the electric vehicle important recommendations .......................................... 1.7
pretensioners .........................................................1.37 → 1.40
R
radio........................................................................\
........... 3.29
range of the traction battery.......................................2.7 → 2.9
rear bench seat.................................................................. 3.24
rear parcel shelf ................................................................. 3.25
rear seats functions ..............................................................\
........ 3.24
rear view camera .................................................... 2.30 – 2.31
rear view mirrors ................................................................ 1.78
RENAULT ANTI-INTRUDER DEVICE (RAID) ................... 1.31