2017 Ram ProMaster City service

INTRODUCTION
Congratulations on selecting your new FCA US LLC ve-
hicle. Be assured that it represents precision workmanship,
distinctive styling, and high quality.
This Owner’s Manual has been prepared with the assis-
tance of service and engineering specialists to acquaint you
with the operation and maintenance of your vehicle. It is
supplemented by Warranty Information, and various
customer-oriented documents. Please take the time to read
these publications carefully. Following the instructions and
recommendations in this manual will help assure safe and
enjoyable operation of your vehicle.
NOTE: After reviewing the owner information, it should
be stored in the vehicle for convenient referencing, and
remain with the vehicle when sold.
When it comes to service, remember that your authorized
dealer knows your vehicle best, has factory-trained techni-
cians and genuine MOPAR® parts, and cares about your
satisfaction.
HOW TO USE THIS MANUAL
Consult the Table of Contents to determine which section
contains the information you desire.
Since the specification of your vehicle depends on the items
of equipment ordered, certain descriptions and illustra-
tions may differ from your vehicle’s equipment.
The detailed index at the back of this Owner’s Manual
contains a complete listing of all subjects.
Consult the following table for a description of the symbols
that may be used on your vehicle or throughout this
Owner’s Manual:
4 INTRODUCTION

WARNINGS AND CAUTIONS
This Owner ’s Manual containsWARNINGSagainst oper-
ating procedures that could result in a collision, bodily
injury and/or death. It also contains CAUTIONSagainst
procedures that could result in damage to your vehicle. If
you do not read this entire Owner ’s Manual, you may miss
important information. Observe all Warnings and Cau-
tions.
VAN CONVERSIONS/CAMPERS
The New Vehicle Limited Warranty does not apply to body
modifications or special equipment installed by van
conversion/camper manufacturers/body builders. U.S.
residents refer to the Warranty Information book, Section
2.1.C. Canadian residents refer to the, “What Is Not Cov-
ered” section of the Warranty Information book. Such
equipment includes video monitors, VCRs, heaters, stoves,
refrigerators, etc. For warranty coverage and service on
these items, contact the applicable manufacturer. Operating instructions for the special equipment installed
by the conversion/camper manufacturer should also be
supplied with your vehicle. If these instructions are miss-
ing, please contact your authorized dealer for assistance in
obtaining replacement documents from the applicable
manufacturer.
For information on the Body Builder ’s Guide refer to:
www.rambodybuilder.com. This website contains dimen-
sional and technical specifications for your vehicle. It is
intended for Second Stage Manufacturer’s technical sup-
port. For service issues, contact your authorized dealer.
VEHICLE IDENTIFICATION NUMBER
The Vehicle Identification Number (VIN) is found on the
left front corner of the instrument panel, visible through
the windshield. This number also appears on the vehicle
frame and underbody as well as the Automobile Informa-
tion Disclosure Label affixed to a window on your vehicle,
the vehicle registration and title.
6 INTRODUCTION

SENTRY KEY
The Sentry Key Immobilizer System prevents unauthor-
ized vehicle operation by disabling the engine. The system
does not need to be armed or activated. Operation is
automatic, regardless of whether the vehicle is locked or
unlocked.
The system uses ignition keys which have an embedded
electronic chip (transponder) to prevent unauthorized ve-
hicle operation. Therefore, only keys that are programmed
to the vehicle can be used to start and operate the vehicle.
NOTE:A key which has not been programmed is also
considered an invalid key, even if it is cut to fit the ignition
switch lock cylinder for that vehicle.
If the Vehicle Security Light is on after the key is turned to
the ON/RUN position, it indicates that there is a problem
with the electronics.
CAUTION!
• Always remove the Sentry Key from the vehicle and
lock all doors when leaving the vehicle unattended.
• The Sentry Key Immobilizer system is not compat-
ible with some aftermarket remote starting systems.
Use of these systems may result in vehicle starting
problems and loss of security protection.
All of the keys provided with your new vehicle have been
programmed to the vehicle electronics.
Replacement Keys
NOTE: Only keys that have been programmed to the
vehicle electronics can be used to start the vehicle. Once a
Sentry Key has been programmed to a vehicle, it cannot be
programmed to any other vehicle. When having the Sentry
Key Immobilizer System serviced, bring all vehicle keys
with you to an authorized dealer.
The VIN is required for authorized dealer replacement of
keys. Duplication of keys may be performed at an autho-
rized dealer.
2
THINGS TO KNOW BEFORE STARTING YOUR VEHICLE 13

How To Engage The Automatic Locking Mode
1. Buckle the combination lap and shoulder belt.
2. Grasp the shoulder portion and pull downward untilthe entire seat belt is extracted.
3. Allow the seat belt to retract. As the seat belt retracts, you will hear a clicking sound. This indicates the seat
belt is now in the Automatic Locking Mode.
How To Disengage The Automatic Locking Mode
Unbuckle the combination lap/shoulder belt and allow it
to retract completely to disengage the Automatic Locking
Mode and activate the vehicle sensitive (emergency) lock-
ing mode.
WARNING!
• The seat belt assembly must be replaced if the
switchable Automatic Locking Retractor (ALR) fea-
ture or any other seat belt function is not working
properly when checked according to the procedures
in the Service Manual.
• Failure to replace the seat belt assembly could in-
crease the risk of injury in collisions.
(Continued)
WARNING! (Continued)
•Do not use the Automatic Locking Mode to restrain
occupants who are wearing the seat belt or children
who are using booster seats. The locked mode is only
used to install rear-facing or forward-facing child
restraints that have a harness for restraining the
child.
Supplemental Restraint System (SRS)
Some of the safety features described in this section may be
standard equipment on some models, or may be optional
equipment on others. If you are not sure, ask your autho-
rized dealer.
Air Bag System Components
Your vehicle may be equipped with the following air bag
system components:
• Occupant Restraint Controller (ORC)
• Air Bag Warning Light
• Steering Wheel and Column
• Instrument Panel
• Knee Impact Bolsters
2
THINGS TO KNOW BEFORE STARTING YOUR VEHICLE 37

Do not drive your vehicle after the air bags have deployed.
If you are involved in another collision, the air bags will
not be in place to protect you.
WARNING!
Deployed air bags and seat belt pretensioners cannot
protect you in another collision. Have the air bags, seat
belt pretensioners, and the seat belt retractor assem-
blies replaced by an authorized dealer immediately.
Also, have the Occupant Restraint Controller System
serviced as well.
NOTE:
• Air bag covers may not be obvious in the interior trim,
but they will open during air bag deployment.
• After any collision, the vehicle should be taken to an
authorized dealer immediately.
Enhanced Accident Response System
In the event of an impact, if the communication network
remains intact, and the power remains intact, depending
on the nature of the event, the ORC will determine whether
to have the Enhanced Accident Response System perform
the following functions: •
Cut off fuel to the engine.
• Flash hazard lights as long as the battery has power or
until the hazard light button is pressed. The hazard
lights can be deactivated by pressing the hazard light
button.
• Turn on the interior lights, which remain on as long as
the battery has power or for 15 minutes from the
intervention of the Enhanced Accident Response Sys-
tem.
• Unlock the power door locks.
Enhanced Accident Response System Reset
Procedure
In order to reset the Enhanced Accident Response System
functions after an event, the ignition switch must be
changed from ignition START or ON/RUN to ignition OFF.
Carefully check the vehicle for fuel leaks in the engine
compartment and on the ground near the engine compart-
ment and fuel tank before resetting the system and starting
the engine.
2
THINGS TO KNOW BEFORE STARTING YOUR VEHICLE 45

Air Bag Warning Light
The air bags must be ready to inflate for your
protection in a collision. The Occupant Restraint
Controller (ORC) monitors the internal circuits
and interconnecting wiring associated with air
bag system electrical components.
The ORC monitors the readiness of the electronic parts of
the air bag system whenever the ignition switch is in the
AVV/START or MAR/ACC/ON/RUN position. If the
ignition switch is in the STOP/OFF/LOCK position the air
bag system is not on and the air bags will not inflate.
The ORC contains a backup power supply system that may
deploy the air bags even if the battery loses power or it
becomes disconnected prior to deployment.
The ORC turns on the Air Bag Warning Light in the
instrument panel for approximately four to eight seconds
for a self-check when the ignition switch is in the MAR/
ACC/ON/RUN position. After the self-check, the Air Bag
Warning Light will turn off. If the ORC detects a malfunc-
tion in any part of the system, it turns on the Air Bag
Warning Light, either momentarily or continuously. A
single chime will sound to alert you if the light comes on
again after initial startup. The ORC also includes diagnostics that will illuminate the
instrument panel Air Bag Warning Light if a malfunction is
detected that could affect the air bag system. The diagnos-
tics also record the nature of the malfunction. While the air
bag system is designed to be maintenance free, if any of the
following occurs, have an authorized dealer service the air
bag system immediately.
•
The Air Bag Warning Light does not come on during the
four to eight seconds when the ignition switch is first in
the MAR/ACC/ON/RUN position.
• The Air Bag Warning Light remains on after the four to
eight-second interval.
• The Air Bag Warning Light comes on intermittently or
remains on while driving.
NOTE: If the speedometer, tachometer, or any engine
related gauges are not working, the Occupant Restraint
Controller (ORC) may also be disabled. In this condition
the air bags may not be ready to inflate for your protection.
Have an authorized dealer service the air bag system
immediately.
46 THINGS TO KNOW BEFORE STARTING YOUR VEHICLE

WARNING!
Ignoring the Air Bag Warning Light in your instrument
panel could mean you won’t have the air bags to
protect you in a collision. If the light does not come on
as a bulb check when the ignition is first turned on,
stays on after you start the vehicle, or if it comes on as
you drive, have an authorized dealer service the air bag
system immediately.
Maintaining Your Air Bag System
WARNING!
•Modifications to any part of the air bag system could
cause it to fail when you need it. You could be
injured if the air bag system is not there to protect
you. Do not modify the components or wiring, in-
cluding adding any kind of badges or stickers to the
steering wheel hub trim cover or the upper right side
of the instrument panel. Do not modify the front
bumper, vehicle body structure, or add aftermarket
side steps or running boards.
(Continued)
WARNING! (Continued)
•It is dangerous to try to repair any part of the air bag
system yourself. Be sure to tell anyone who works on
your vehicle that it has an air bag system.
• Do not attempt to modify any part of your air bag
system. The air bag may inflate accidentally or may
not function properly if modifications are made.
Take your vehicle to an authorized dealer for any air
bag system service. If your seat, including your trim
cover and cushion, needs to be serviced in any way
(including removal or loosening/tightening of seat
attachment bolts), take the vehicle to your authorized
dealer. Only manufacturer approved seat accessories
may be used. If it is necessary to modify the air bag
system for persons with disabilities, contact your
authorized dealer.
Event Data Recorder (EDR)
This vehicle is equipped with an event data recorder
(EDR). The main purpose of an EDR is to record, in certain
crash or near crash-like situations, such as an air bag
deployment or hitting a road obstacle, data that will assist
in understanding how a vehicle’s systems performed.
2
THINGS TO KNOW BEFORE STARTING YOUR VEHICLE 47

have the system inspected at an authorized dealer as
soon as possible. This light will illuminate with a single
chime when a fault with the Air Bag Warning Light has
been detected, it will stay on until the fault is cleared. If
the light comes on intermittently or remains on while
driving, have an authorized dealer service the vehicle
immediately. Refer to “Occupant Restraints” for further
information.
Defroster
Check operation by selecting the defrost mode and place
the blower control on high speed. You should be able to
feel the air directed against the windshield. See your
authorized dealer for service if your defroster is inoper-
able.
Floor Mat Safety Information
Always use floor mats designed to fit the footwell of your
vehicle. Use only floor mats that leave the pedal area
unobstructed and that are firmly secured so that they
cannot slip out of position and interfere with the pedals or
impair safe operation of your vehicle in other ways.
WARNING!
An improperly attached, damaged, folded, or stacked
floor mat, or damaged floor mat fasteners may cause
your floor mat to interfere with the accelerator, brake,
or clutch pedals and cause a loss of vehicle control. To
prevent SERIOUS INJURY or DEATH:
•ALWAYS securely attach
your floor mat using
the floor mat fasteners. DO NOT install your floor
mat upside down or turn your floor mat over.
Lightly pull to confirm mat is secured using the
floor mat fasteners on a regular basis.
• ALWAYS REMOVE THE EXISTING FLOOR MAT
FROM THE VEHICLE
before installing any
other floor mat. NEVER install or stack an addi-
tional floor mat on top of an existing floor mat.
• ONLY install floor mats designed to fit your vehicle.
NEVER install a floor mat that cannot be properly
attached and secured to your vehicle. If a floor mat
needs to be replaced, only use a FCA approved floor
mat for the specific make, model, and year of your
vehicle.
(Continued)
2
THINGS TO KNOW BEFORE STARTING YOUR VEHICLE 69