2017 Ram 5500 Chassis Cab service

Any communication to the manufacturer’s customer center
should include the following information:
•Owner’s name and address
• Owner’s telephone number (home and office)
• Authorized dealer name
• Vehicle Identification Number (VIN)
• Vehicle delivery date and mileage
FCA USA LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (866) 726-4636
FCA Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800) 387-9983 French
In Mexico Contact
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 5081-7568
Outside Mexico City: 1-800-505-1300
Puerto Rico And U.S. Virgin Islands
Customer Service Chrysler International Services LLC
P.O. Box 191857
San Juan 00919-1857
Tel.: (787) 782-5757
Fax: (787) 782-3345
Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommunica-
tion Devices for the Deaf) equipment at its customer center.
Any hearing or speech impaired customer, who has access
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IF YOU NEED CONSUMER ASSISTANCE 511

to a TDD or a conventional teletypewriter (TTY) in the
United States, can communicate with the manufacturer by
dialing 1-800-380-CHRY.
Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered by
Bell Canada. For TTY teletypewriter users, dial 711 and for
Voice callers, dial 1-800-855-0511 to connect with a Bell
Relay Service operator.
Service Contract
You may have purchased a service contract for a vehicle to
help protect you from the high cost of unexpected repairs
after the manufacturer’s New Vehicle Limited Warranty
expires. The manufacturer stands behind only the manu-
facturer’s service contracts. If you purchased a manufac-
turer’s service contract, you will receive Plan Provisions
and an Owner Identification Card in the mail within three
weeks of the vehicle delivery date. If you have any
questions about the service contract, call the manufactur-
er’s Service Contract National Customer Hotline at 1-800-
521-9922 (Canadian residents, call (800) 465-2001 English /
(800) 387-9983 French).
The manufacturer will not stand behind any service con-
tract that is not the manufacturer’s service contract. It is notresponsible for any service contract other than the manu-
facturer’s service contract. If you purchased a service
contract that is not a manufacturer’s service contract, and
you require service after the manufacturer’s New Vehicle
Limited Warranty expires, please refer to the contract
documents, and contact the person listed in those docu-
ments.
We appreciate that you have made a major investment
when you purchased the vehicle. An authorized dealer has
also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
the ownership experience. You will be pleased with their
sincere efforts to resolve any warranty issues or related
concerns.
WARNING!
Engine exhaust (internal combustion engines only),
some of its constituents, and certain vehicle compo-
nents contain, or emit, chemicals known to the State of
California to cause cancer and birth defects, or other
reproductive harm. In addition, certain fluids con-
tained in vehicles and certain products of component
wear contain, or emit, chemicals known to the State of
(Continued)
512 IF YOU NEED CONSUMER ASSISTANCE

WARNING!(Continued)
California to cause cancer and birth defects, or other
reproductive harm.
WARRANTY INFORMATION
See the Warranty Information Booklet, located on the DVD,
for the terms and provisions of FCA US LLC warranties
applicable to this vehicle and market.
MOPAR PARTS
MOPAR fluids, lubricants, parts, and accessories are avail-
able from an authorized dealer. They are recommended for
your vehicle in order to help keep the vehicle operating at
its best.
REPORTING SAFETY DEFECTS
In The 50 United States And Washington, D.C.
If you believe that your vehicle has a defect that could
cause a crash or cause injury or death, you should imme-
diately inform the National Highway Traffic Safety Admin-
istration (NHTSA) in addition to notifying FCA US LLC.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in
individual problems between you, your authorized dealer
or FCA US LLC.
To contact NHTSA, you may call the Vehicle Safety Hotline
toll free at 1-888-327-4236 (TTY: 1-800-424-9153); or go to
http://www.safercar.gov; or write to: Administrator,
NHTSA, 400 Seventh Street, SW., Washington, D.C. 20590.
You can also obtain other information about motor vehicle
safety from http://www.safercar.gov.
In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department immedi-
ately. Canadian customers who wish to report a safety
defect to the Canadian government should contact Trans-
port Canada, Motor Vehicle Defect Investigations and
Recalls at 1-800-333-0510 or go to http://www.tc.gc.ca/
roadsafety/
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IF YOU NEED CONSUMER ASSISTANCE 513

PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Master-
card, American Express, and Discover orders are accepted.
If you prefer mailing your payment, please call for an order
form.
NOTE:A street address is required when ordering manu-
als (no P.O. Boxes).
Service Manuals
These comprehensive Service Manuals provide the infor-
mation that students and professional technicians need in
diagnosing/troubleshooting, problem solving, maintain-
ing, servicing, and repairing FCA US LLC vehicles. A
complete working knowledge of the vehicle, system,
and/or components is written in straightforward language
with illustrations, diagrams, and charts.
Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with diagrams,
charts and detailed illustrations. These practical manuals
make it easy for students and technicians to find and fix
problems on computer-controlled vehicle systems and fea-
tures. They show exactly how to find and correct problems the first time, using step-by-step troubleshooting and driv-
ability procedures, proven diagnostic tests, and a complete
list of all tools and equipment.
Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists to acquaint
you with specific FCA US LLC vehicles. Included are
starting, operating, emergency and maintenance proce-
dures as well as specifications, capabilities and safety tips.
Call toll free at:
•
1-800-890-4038 (U.S.)
• 1-800-387-1143 (Canada)
Or
Visit us on the Worldwide Web at:
• www.techauthority.com
514 IF YOU NEED CONSUMER ASSISTANCE

How To Stow An Unused ALR Seat Belt.........81
Infants And Child Restraints .................72
Locating The LATCH Anchorages ..............79
Lower Anchors And Tethers For Children ........76
Older Children And Child Restraints ...........73
Seating Positions ..........................75
Cigar Lighter ............................ .177
Clean Air Gasoline ........................ .396
Cleaning Wheels ............................... .483
Climate Control ........................... .277
Cold Weather Operation ..................... .323
Compact Disc (CD) Maintenance ................275
Compact Spare Tire ........................ .381
Console, Overhead ........................ .164
Contract, Service .......................... .512
Coolant Pressure Cap (Radiator Cap) .............474
Cooling System ........................... .471
Adding Coolant (Antifreeze) .................473
Coolant Capacity ........................ .499
Coolant Level ....................... .471, 474
Disposal Of Used Coolant ..................474
Drain, Flush, And Refill ....................472
Inspection ............................. .474
Points To Remember ..................... .475Pressure Cap
........................... .474
Radiator Cap .......................... .474
Selection Of Coolant (Antifreeze) ..........472, 500
Corrosion Protection ....................... .481
Cruise Light ....................... .220, 221, 222
Cupholders .............................. .178
Customer Assistance ....................... .510
Customer Programmable Features ...............256
Daytime Running Lights .....................131
Dealer Service ............................ .451
Defroster, Rear Window ..................... .186
Defroster, Windshield ........................96
Delay

(Intermittent) Wipers ...................139
Differential, Limited-Slip .....................346
Dipsticks Automatic Transmission ....................479
Power Steering ......................... .350
Disabled Vehicle Towing .....................442
Disposal Antifreeze (Engine Coolant) .................474
Do Not Disturb ........................... .314
Door Ajar ............................... .207
Door Ajar Light ........................... .207
518 INDEX

Inverter Outlet (115V)...................... .177
Jack Location ............................ .429
Jump Starting ............................ .436
Key Fob Programming Additional Key Fobs .............18
Key Fob Battery Service (Remote Keyless Entry) .....24
Key Fob Programming (Remote Keyless Entry) ......21
Key Fob, Remote Keyless Entry .................21
Key-In Reminder ............................16
Keyless Enter-N-Go ..................... .34, 322
Lock The Vehicle’s Doors ................247, 264
Passive Entry ............................34
Passive Entry Programming ...........34, 247, 264
Keyless Entry System ........................21
Key, Replacement ...........................18
Keys ....................................11
Key, Sentry (Immobilizer) ......................17
Lane Change And Turn Signals .................137
Lane Change Assist ........................ .138
Latches ..................................98
Lead Free Gasoline ........................ .396
Leaks, Fluid ...............................98 Life Of Tires
............................. .383
Light Bulbs ................................98
Lights ............................... .98, 129
AirBag ......................... .55, 96, 201
Automatic Headlights .....................130
Brake Assist Warning ..................... .360
Brake Warning ......................... .202
Bulb Replacement .....................493, 494
Cap Top Clearance ...................... .498
Cargo................................ .137
Center Mounted Stop ..................... .496
Courtesy/Reading .................135, 136, 164
Cruise ......................... .220, 221, 222
Daytime Running ....................... .131
Engine Temperature Warning ................204
Exterior ................................98
Fog........................... .133, 216, 496
Four-Wheel Drive Indicator .................341
Hazard Warning Flasher ...................426
Headlights ............................ .130
High

Beam ............................ .138
High Beam/Low Beam Select ................138
Hill Descent Control Indicator ...............362
Illuminated Entry .........................21
Interior ..................... .134, 135, 136, 164
522 INDEX

Low Fuel............................. .214
Malfunction Indicator (Check Engine) ..........208
Park ................................. .219
Passing ............................... .138
Seat Belt Reminder ...................... .201
Security Alarm ......................... .203
Service ............................ .493, 494
Tire Pressure Monitoring (TPMS) ..........212, 389
Traction Control ........................ .360
Transfer Case .......................... .341
Turn Signal ....................98, 137, 220, 494
Warning (Instrument Cluster Description) . . . .204, 220
Limited-Slip Differential ..................346, 478
Loading Vehicle ........................... .401
Tires................................. .371
Load Shed Battery Saver Mode ...................... .236
Battery Saver On ........................ .236
Electrical Load Reduction ...................236
Intelligent Battery Sensor ...................236
Locks ....................................30
Automatic Door ..........................32
Child Protection ..........................33
Door ..................................30
Power Door .............................32 Low Tire Pressure System
.....................389
Lubrication, Body ......................... .465
Lug Nuts ......................... .427, 433, 434
Maintenance Free Battery .....................457
Maintenance Procedures ..................... .451
Maintenance Schedule ...................... .504
Malfunction Indicator Light (Check Engine) . . . .208, 449
Manual, Service ........................... .514
Manual Transmission Fluid Level Check ....................... .478
Memory Seat ............................. .124
Methanol ............................... .397
Mirrors ................................. .103
Electric

Powered .........................111
Heated ................................112
Memory .............................. .124
Outside ...............................110
Rearview ....................... .103, 104, 109
Trailer Towing ...........................113
Modifications/Alterations, Vehicle ................7
Monitor, Tire Pressure System ..................389
MOPAR Parts ......................... .450, 513
MTBE/ETBE ............................. .397
10
INDEX 523

Restraints, Child............................70
Rotation, Tires ............................ .386
Safety Checks Inside Vehicle ...................96
Safety Checks Outside Vehicle ..................98
Safety Defects, Reporting .....................513
Safety, Exhaust Gas ..........................95
Safety Information, Tire ..................... .365
Safety Tips ................................95
Schedule, Maintenance ...................... .504
Seat Belt Adjustable Upper Shoulder Belt Anchorage .......47
Automatic Locking Retractor (ALR) ............52
Lap/Shoulder Belt Operation .................45
Lap/Shoulder Belt Untwisting ................47
Pregnant Women .........................51
Seat Belt Extender .........................51
Seat Belt Pretensioner ......................52
Seat Belt Reminder ........................42
Seat Belt Maintenance ...................... .485
Seat Belt Reminder ..........................42
Seat Belts ............................. .41, 96
Adjustable Shoulder Belt ....................47
Adjustable Upper Shoulder Anchorage ..........47
Child Restraint ...........................70 Extender
...............................51
Front Seat ........................... .41, 45
Inspection ..............................96
Operating Instructions ......................45
Pregnant Women .........................51
Pretensioners ............................52
Reminder ............................. .201
Untwisting Procedure ......................47
Seats ..........................114,115,116,121
Adjustment ......................114,115,116
Easy Entry ............................ .127
Folding Floor .......................... .187
Memory .............................. .124
Power ................................115
Reclining Rear .......................... .120
Security Alarm ......................... .19, 203
Selection Of Coolant (Antifreeze) ...............500
SENTRY KEY Key Programming .........................18
Sentry Key (Immobilizer) ......................17
Sentry Key Replacement ......................18
Service

Assistance ......................... .510
Service Contract .......................... .512
Service Manuals .......................... .514
Settings, Personal ......................... .230
526 INDEX