2017 Ram 3500 Chassis Cab service

Any communication to the manufacturer’s customer center
should include the following information:
•Owner’s name and address
• Owner’s telephone number (home and office)
• Authorized dealer name
• Vehicle Identification Number (VIN)
• Vehicle delivery date and mileage
FCA USA LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (866) 726-4636
FCA Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800) 387-9983 French
In Mexico Contact
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 5081-7568
Outside Mexico City: 1-800-505-1300
Puerto Rico And U.S. Virgin Islands
Customer Service Chrysler International Services LLC
P.O. Box 191857
San Juan 00919-1857
Tel.: (787) 782-5757
Fax: (787) 782-3345
9
IF YOU NEED CONSUMER ASSISTANCE 519

Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommunica-
tion Devices for the Deaf) equipment at its customer center.
Any hearing or speech impaired customer, who has access
to a TDD or a conventional teletypewriter (TTY) in the
United States, can communicate with the manufacturer by
dialing 1-800-380-CHRY.
Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered by
Bell Canada. For TTY teletypewriter users, dial 711 and for
Voice callers, dial 1-800-855-0511 to connect with a Bell
Relay Service operator.
Service Contract
You may have purchased a service contract for a vehicle to
help protect you from the high cost of unexpected repairs
after the manufacturer’s New Vehicle Limited Warranty
expires. The manufacturer stands behind only the manu-
facturer’s service contracts. If you purchased a manufac-
turer’s service contract, you will receive Plan Provisions
and an Owner Identification Card in the mail within three
weeks of the vehicle delivery date. If you have anyquestions about the service contract, call the manufactur-
er’s Service Contract National Customer Hotline at 1-800-
521-9922 (Canadian residents, call (800) 465-2001 English /
(800) 387-9983 French).
The manufacturer will not stand behind any service con-
tract that is not the manufacturer’s service contract. It is not
responsible for any service contract other than the manu-
facturer’s service contract. If you purchased a service
contract that is not a manufacturer’s service contract, and
you require service after the manufacturer’s New Vehicle
Limited Warranty expires, please refer to the contract
documents, and contact the person listed in those docu-
ments.
We appreciate that you have made a major investment
when you purchased the vehicle. An authorized dealer has
also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
the ownership experience. You will be pleased with their
sincere efforts to resolve any warranty issues or related
concerns.
520 IF YOU NEED CONSUMER ASSISTANCE

In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should contact
Transport Canada, Motor Vehicle Defect Investigations
and Recalls at 1-800-333-0510 or go to http://
www.tc.gc.ca/roadsafety/.
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Master-
card, American Express, and Discover orders are accepted.
Service Manuals
These comprehensive Service Manuals provide the infor-
mation that students and professional technicians need in
diagnosing/troubleshooting, problem solving, maintain-
ing, servicing, and repairing FCA US LLC vehicles. A
complete working knowledge of the vehicle, system,
and/or components is written in straightforward language
with illustrations, diagrams, and charts.Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with diagrams,
charts and detailed illustrations. These practical manuals
make it easy for students and technicians to find and fix
problems on computer-controlled vehicle systems and fea-
tures. They show exactly how to find and correct problems
the first time, using step-by-step troubleshooting and driv-
ability procedures, proven diagnostic tests, and a complete
list of all tools and equipment.
Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists to acquaint
you with specific FCA US LLC vehicles. Included are
starting, operating, emergency and maintenance proce-
dures as well as specifications, capabilities and safety tips.
Call toll free at:
•
1-800-890-4038 (U.S.)
• 1-800-387-1143 (Canada)
Or
Visit us on the Worldwide Web at:
• www.techauthority.com
522 IF YOU NEED CONSUMER ASSISTANCE

How To Stow An Unused ALR Seat Belt.........79
Infants And Child Restraints .................69
Locating The LATCH Anchorages ..............76
Lower Anchors And Tethers For Children ........73
Older Children And Child Restraints ...........70
Seating Positions ..........................72
Cigar Lighter ............................ .177
Clean Air Gasoline ........................ .402
Cleaning Wheels ............................... .488
Climate Control ........................... .280
Cold Weather Operation ..................... .327
Compact Disc (CD) Maintenance ................278
Compact Spare Tire ........................ .386
Console, Overhead ........................ .163
Contract, Service .......................... .520
Coolant Pressure Cap (Radiator Cap) .............479
Cooling System ........................... .476
Adding Coolant (Antifreeze) .................478
Coolant Capacity ........................ .507
Coolant Level ....................... .477, 480
Disposal Of Used Coolant ..................479
Drain, Flush, And Refill ....................477
Inspection ............................. .480
Points To Remember ..................... .480Pressure Cap
........................... .479
Radiator Cap .......................... .479
Selection Of Coolant (Antifreeze) ..........477, 508
Corrosion Protection ....................... .486
Cruise Light .......................... .221, 222
Cupholders .............................. .179
Customer Assistance ....................... .518
Customer Programmable Features ...............259
Daytime Running Lights .....................129
Dealer Service ............................ .456
Defroster, Rear Window ..................... .187
Defroster, Windshield ........................94
Delay

(Intermittent) Wipers ...................137
Differential, Limited-Slip .....................350
Dipsticks Automatic Transmission ....................485
Power Steering ......................... .354
Disabled Vehicle Towing .....................446
Disposal Antifreeze (Engine Coolant) .................479
Do Not Disturb ........................... .319
Door Ajar ............................... .207
Door Ajar Light ........................... .207
526 INDEX

Introduction................................4
Inverter Outlet (115V) ...................... .177
Jack Location ............................ .433
Jump Starting ............................ .440
Key Fob Programming Additional Key Fobs .............19
Key Fob Battery Service (Remote Keyless Entry) .....25
Key Fob Programming (Remote Keyless Entry) ......22
Key Fob, Remote Keyless Entry .................22
Key-In Reminder ............................17
Keyless Enter-N-Go ..................... .34, 326
Lock The Vehicle’s Doors ................248, 268
Passive Entry ............................34
Passive Entry Programming ...........34, 248, 268
Keyless Entry System ........................22
Key, Replacement ...........................19
Keys ....................................11
Key, Sentry (Immobilizer) ......................18
Lane Change And Turn Signals .................135
Lane Change Assist ........................ .136
Latches ..................................96
Lead Free Gasoline ........................ .402Leaks, Fluid
...............................96
Life Of Tires ............................. .389
Light Bulbs ................................96
Lights ............................... .96, 127
AirBag ......................... .55, 94, 201
Automatic Headlights .....................128
Brake Assist Warning ..................... .366
Brake Warning ......................... .202
Bulb Replacement .....................500, 501
Cap Top Clearance ...................... .505
Cargo................................ .135
Center Mounted Stop ..................... .504
Courtesy/Reading .................133, 134, 164
Cruise ............................ .221, 222
Daytime Running ....................... .129
Engine Temperature Warning ................204
Exterior ................................96
Fog .............................. .131, 503
Four-Wheel Drive Indicator .................345
Hazar

d Warning Flasher ...................430
Headlights ............................ .128
High Beam ............................ .136
High Beam/Low Beam Select ................136
Hill Descent Control Indicator ...............368
Illuminated Entry .........................21
530 INDEX

Interior..................... .132, 133, 134, 164
Low Fuel ............................. .214
Malfunction Indicator (Check Engine) ..........208
Park ................................. .219
Passing ............................... .136
Seat Belt Reminder ...................... .201
Security Alarm ......................... .203
Service ............................ .500, 501
Tire Pressure Monitoring (TPMS) ..........212, 395
Traction Control ........................ .366
Transfer Case .......................... .345
Turn Signal ....................96, 135, 220, 501
Warning (Instrument Cluster Description) . . . .204, 220
Limited-Slip Differential ..................350, 483
Loading Vehicle ........................... .407
Tires................................. .376
Load Shed Battery Saver Mode ...................... .237
Battery Saver On ........................ .237
Electrical Load Reduction ...................237
Intelligent Battery Sensor ...................237
Locks ....................................31
Automatic Door ..........................32
Child Protection ..........................33 Door
..................................31
Power Door .............................32
Low Tire Pressure System .....................395
Lubrication, Body ......................... .471
Lug Nuts ......................... .431, 437, 439
Maintenance Free Battery .....................463
Maintenance Procedures ..................... .457
Maintenance Schedule ...................... .512
Malfunction Indicator Light (Check Engine) . . . .208, 455
Manual, Service ........................... .522
Manual Transmission Fluid Level Check ....................... .484
Memory Seat ............................. .121
Methanol ............................... .403
Mirr

ors ................................. .101
Electric Powered ........................ .108
Heated ............................... .109
Memory .............................. .121
Outside .............................. .107
Rearview .......................... .101, 106
Trailer Towing ...........................111
Modifications/Alterations, Vehicle ................7
Monitor, Tire Pressure System ..................395
10
INDEX 531

Reporting Safety Defects.....................521
Restraint, Head ............................119
Restraints, Child ............................67
Rotation, Tires ............................ .392
Safety Checks Inside Vehicle ...................93
Safety Checks Outside Vehicle ..................96
Safety Defects, Reporting .....................521
Safety, Exhaust Gas ..........................93
Safety Information, Tire ..................... .370
Safety Tips ................................92
Schedule, Maintenance ...................... .512
Seat Belt Adjustable Upper Shoulder Belt Anchorage .......47
Automatic Locking Retractor (ALR) ............53
Lap/Shoulder Belt Operation .................45
Lap/Shoulder Belt Untwisting ................47
Pregnant Women .........................52
Seat Belt Extender .........................51
Seat Belt Pretensioner ......................52
Seat Belt Reminder ........................42
Seat Belt Maintenance ...................... .492
Seat Belt Reminder ..........................42
Seat Belts ............................. .42, 93
Adjustable Shoulder Belt ....................47 Adjustable Upper Shoulder Anchorage
..........47
Child Restraint ...........................67
Extender ...............................51
Front Seat ........................... .42, 45
Inspection ..............................93
Operating Instructions ......................45
Pregnant Women .........................52
Pretensioners ............................52
Reminder ............................. .201
Untwisting Procedure ......................47
Seats .............................112,113,118
Adjustment .........................112,113
Easy Entry ............................ .124
Folding Floor .......................... .189
Memory .............................. .121
Power ................................112
Reclining Rear ...........................118
Security Alarm ......................... .19, 203
Selection Of Coolant (Antifreeze) ...............508
Sentry Key Key Programming .........................19
Sentry

Key (Immobilizer) ......................18
Sentry Key Replacement ......................19
Service Assistance ......................... .518
Service Contract .......................... .520
534 INDEX

Service Manuals.......................... .522
Settings, Personal ......................... .231
Shifting ................................ .329
Automatic Transmission ....................331
Transfer Case .......................... .345
Transfer Case, Shifting Into Transfer Case
Neutral (N) ............................ .426
Transfer Case, Shifting Out Of Transfer Case
Neutral (N) ............................ .427
Shift Lever Override ....................... .445
Signals, Turn ....................... .96, 135, 220
Siri ................................ .316, 317
Sliding Rear Window Power ............................... .188
Snow Chains (Tire Chains) ....................390
Snow Plow .............................. .421
Snow Tires .............................. .385
Spare Tire ............................ .386, 387
Spark Plugs ............................. .508
Speed Control Accel/Decel ........................... .146
Resume .............................. .144
Speed Control (Cruise Control) .................143
Starting .............................. .28, 325
Automatic Transmission ....................325 Cold Weather
.......................... .327
Engine Fails To Start ..................... .327
Remote ................................28
Starting Procedures (Gas Engines) ...............325
Steering Power ............................ .353, 354
Wheel, Heated ......................... .142
Wheel, Tilt ............................ .140
Steering Wheel Audio Controls .................277
Steering Wheel Mounted Sound System Controls . . . .277
Storage Compartment, Center Seat ..............183
Storage, Vehicle ....................... .295, 500
Storing Your Vehicle ....................... .500
Sway Control, Trailer ....................... .367
Synthetic

Engine Oil ....................... .459
System, Remote Starting ......................28
Temperature Control, Automatic (ATC) ...........294
Tilt Down .................................113
Up ...................................113
Tilt Steering Column ....................... .140
Tip Start ................................ .326
Tire And Loading Information Placard ........376, 377
Tire Markings ............................ .370
10
INDEX 535