2017 NISSAN QASHQAI navigation

TROUBLESHOOTING GUIDE
Symptom Cause and Countermeasure
Cannot access SiriŠEyes Free from the switch on
the steering wheelCheck if a BluetoothŠconnection is established between the iPhoneŠand the system.
Check if SiriŠis enabled on the device. On your phone, go to SiriŠsetting.
Check that SiriŠcan be accessed from the device lock screen. This can be set in the settings menu of your phone.
Check the settings for SiriŠEyes Free activation on the vehicle audio system. If the setting is “Long Press”, you must
push and hold thebutton on the steering wheel for more than 1.5 seconds to start SiriŠEyes Free. If the setting is
“Short Press”, a short push and release of the button should start SiriŠEyes Free.
Audio source does not change automatically to
iPod
Šor BluetoothŠAudio modeFor best results, use the native music app. Performance of music control function while using Podcasts, Audiobook or
other third party music apps may vary.
For best results, play media already stored on your device. Streaming music or playback from cloud storage may
degrade performance.
Models with navigation system:
Switch the source manually by pushing the AUX button on the vehicle audio system or the menu control buttons/OK
button on the steering wheel.
Models without navigation system:
Switch the source manually by pushing the
orbutton on the vehicle audio system or the menu control
buttons/OK button on the steering wheel.
Play, pause, next track, previous track or play timer
does not workFor best results, use the native music app. Performance of music control function while using Podcasts, Audiobook or
other third party music apps may vary and is controlled by the device.
Cannot hear any music/audio being played back
from a connected iPhone
ŠCheck that the audio source is set to BluetoothŠAudio or iPodŠmode. A USB connection is required for iPodŠmode.
Cannot hear map turn-by-turn direction guidance
from a connected iPhone
ŠCheck that the audio source is set to BluetoothŠAudio or iPodŠmode. A USB connection is required for iPodŠmode.
Cannot receive text message notifications on the
vehicle audio systemCheck if “Show Notifications” is enabled on your phone. On your phone, go to Bluetooth
Šsettings. Find the device
name, like “My Car”. Touch theicon on your phone. Turn on “Show Notifications”.
Cannot reply to text message notifications using
Siri
ŠEyes FreeAfter receiving an incoming text message, follow the on-screen guidance. Push or push and hold thebutton on the
steering wheel for SiriŠEyes Free. After SiriŠEyes Free starts, say “Text Message”.
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When installing a car phone or a CB radio in
your vehicle, be sure to observe the following
precautions, otherwise the new equipment may
adversely affect the electronic control modules
and electronic control system harness.
WARNING
.A cellular phone should not be used
for any purpose while driving so full
attention may be given to vehicle
operation. Some jurisdictions prohi-
bit the use of cellular phones while
driving.
.If you must make a call while your
vehicle is in motion, the hands-free
cellular phone operational mode (if
so equipped) is highly recom-
mended. Exercise extreme caution
at all times so full attention may be
given to vehicle operation.
.If a conversation in a moving vehicle
requires you to take notes, pull off
the road to a safe location and stop
your vehicle before doing so.
CAUTION
.Keep the antenna as far away as
possible from the electronic control
modules.
.Keep the antenna wire more than 8
in (20 cm) away from the electronic
control system harness. Do not
route the antenna wire next to any
harness.
.Adjust the antenna standing-wave
ratio as recommended by the man-
ufacturer.
.Connect the ground wire from the
CB radio chassis to the body.
.For details, it is recommended you
visit a NISSAN dealer.
WARNING
.Use a phone after stopping your
vehicle in a safe location. If you
have to use a phone while driving,
exercise extreme caution at all
times so full attention may be given
to vehicle operation.
.If you are unable to devote full
attention to vehicle operation while
talking on the phone, pull off the
road to a safe location and stop
your vehicle.
CAUTION
To avoid draining the vehicle battery,
use a phone after starting the engine.
Your vehicle is equipped with the Bluetooth
Š
Hands-Free Phone System. If you have a
compatible BluetoothŠenabled cellular phone,
you can set up the wireless connection between
your cellular phone and the in-vehicle phone
module. With Bluetooth
Šwireless technology,
you can make or receive a hands-free telephone
call with your cellular phone in the vehicle.
CAR PHONE OR CB RADIOBluetooth
ŠHANDS-FREE PHONE
SYSTEM (models without
navigation system)

JVH1626X
BluetoothŠsettings
To access and adjust the settings for the
BluetoothŠHands-Free Phone System:
1. Push the ENTER SETTING button
*1.
2. Use the ENTER SETTING button
*1to
select “Bluetooth” and then push the
ENTER SETTING button
*1:.Bluetooth
Select “ON” or “OFF” to turn the
vehicle’s Bluetooth
Šsystem on or off.
.Add Phone
To connect a phone to the system, see
“Initialization” (P.4-85) .
.Delete Phone
Select to delete a phone from the
displayed list. The system will ask to
confirm before deleting the phone.
.Replace Phone
Select to replace a phone from the
displayed list. When a selection is made,
the system will ask to confirm before
proceeding. The recorded phonebook for
the phone being deleted will be saved as
long as the new phone’s phonebook is
the same as the old phone’s phonebook.
.Select Phone
Select to connect to a previously con-
nected phone from the displayed list.
.Phonebook Download
Select to turn on or off the automatic
download of a connected phone’s pho-
nebook.
.Siri
Select the
button operation for SiriŠ
Eyes Free function from “Short Press”
and “Long Press”. (See “Changing SiriŠ
Eyes Free Settings (models without
navigation system)” (P.4-79) .)
“Siri” is displayed only when a Siri
ŠEyes
Free enabled iPhoneŠis connected to
the vehicle.
.Show Incoming Calls
Select “Driver Only” to have the caller
information displayed only in the vehicle
information display. Select “Both” to havethe information displayed in both the
vehicle information display and the color
display.
.Text Message (if so equipped)
Select to turn on or off the vehicle’s text
messaging feature.
.New Text Sound (if so equipped)
Select to adjust the volume of the sound
that plays when a new text is received by
a phone connected to the Bluetooth
Š
Hands-Free Phone System. The setting
all the way to the left indicates that the
new text sound will be muted.
.Show Incoming Text (if so equipped)
Select “Driver Only” to have sender
information displayed only in the vehicle
information display. Select “Both” to have
the information displayed in both the
vehicle information display and the color
display. Select “None” to have no display
of sender information.
.Edit Custom Messages (if so equipped)
Select to set a custom message that will
be available with the standard options
when sending a text message. To set a
custom message, send a text message to
your own phone number while the phone
is connected to the system. Three
custom messages can be set. Custom
messages can only be set while the
vehicle is stationary.
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.Auto Reply (if so equipped)
Select to turn on or off the Auto Reply
function. When enabled, the vehicle will
automatically send a predefined text
message to the sender when a text
message is received while driving.
.Auto Reply Message (if so equipped)
Select to choose the message that is
sent when the Auto Reply function is
enabled. Choose from “I’m Driving” or
one of the three custom messages
stored in the system.
.Vehicle Signature On/Off (if so equipped)
Select to choose whether or not the
vehicle signature is added to outgoing
text messages from the vehicle. This
message cannot be changed or custo-
mized.
WARNING
.Use a phone after stopping your
vehicle in a safe location. If you
have to use a phone while driving,
exercise extreme caution at all
times so full attention may be given
to vehicle operation.
.If you are unable to devote full
attention to vehicle operation while
talking on the phone, pull off the
road to a safe location and stop
your vehicle.
CAUTION
To avoid discharging the vehicle bat-
tery, use a phone after starting the
engine.
Your vehicle is equipped with the Bluetooth
Š
Hands-Free Phone System. If you have a
compatible BluetoothŠenabled cellular phone,
you can set up the wireless connection between
your cellular phone and the in-vehicle phone
module. With Bluetooth
Šwireless technology,
you can make or receive a hands-free telephonecall with your cellular phone in the vehicle.
Once your cellular phone is connected to the in-
vehicle phone module, no other phone connect-
ing procedure is required. Your phone is
automatically connected with the in-vehicle
phone module when the ignition switch is
placed in the ON position with the connected
cellular phone turned on and carried in the
vehicle.
You can register up to five different Bluetooth
Š
cellular phones to the in-vehicle phone module.
However, you can talk on only one cellular phone
at a time.
NISSAN Voice Recognition system supports the
phone commands, so dialing a phone number
using your voice is possible. For more details,
see “NISSAN Voice Recognition system (mod-
els with navigation system)” (P.4-99).
Before using the Bluetooth
ŠHands-Free Phone
System, refer to the following notes.
.Set up the wireless connection between a
cellular phone and the in-vehicle phone
module before using the Hands-Free Phone
System.
.Some Bluetooth
Šenabled cellular phones
may not be recognized by the in-vehicle
phone module. Please visit www.nissanusa.
com/bluetooth or www.nissan.ca/bluetooth
for a recommended phone list and connect-
BluetoothŠHANDS-FREE PHONE
SYSTEM (models with navigation
system)

4-94Heater, air conditioner, audio and phone systems
JVH1627X
CONTROL BUTTONS AND MICRO-
PHONE
Control buttons:
1. Volume control buttons
2. Menu control buttons/OK button
While using the voice recognition system,
push the
/buttons to manually
control the phone system.
3.
button
Push the
button to initiate a voice
recognition operation session or answer an
incoming call.
INFO:
If “Siri” on the phone settings menu is set to
“Short Press”, pushing and holding the
button initiates a voice recognition operation
session for Hands-Free Phone operation.
(See “Phone settings” (P.4-98) .)
4.
button
Push the
button to reject the call.
The
button located on the control panel can
also be used to operate the BluetoothŠHands-
Free Phone System.
Microphone:
Microphone is located near the map lights.
VOICE COMMAND
You can use voice commands to operate various
BluetoothŠHands-Free Phone System features
using the NISSAN Voice Recognition system.
For more details, see “NISSAN Voice Recogni-
tion system (models with navigation system)”
(P.4-99) .
Voice Prompt Interrupt
While using the Voice Recognition system, the
system voice can be interrupted to allow the
user to speak commands. While the system is
speaking, push the
button on the steering
wheel. The system voice will stop and a tone will
be heard. After the tone, speak desired com-mand (displayed on the touch screen) .
One Shot Call
To use the system faster, you may speak the
second level commands with the main menu
command on the main menu. For example, push
the
button and after the tone say, “Call
Redial”.

cations shown in the vehicle information
display. Touch “Both” to have text notifica-
tions shown in both the vehicle information
display and the touch screen. Touch “OFF”
to turn off all text notifications.
.Auto Reply (if so equipped):
Touch to toggle the auto reply functionality
on or off.
.Auto Reply Message (if so equipped):
Touch to indicate preferred message to be
sent when “Auto Reply” function is acti-
vated.
.Use Vehicle’s Signature (if so equipped):
Touch to toggle on or off the addition of the
vehicle signature to outgoing messages
.Custom Text Messages (if so equipped):
Touch this option to select a custom
message to edit. There are several custom
message slots available.The NISSAN Voice Recognition system allows
hands-free operation of the systems equipped
on this vehicle, such as the phone and naviga-
tion systems.
To operate NISSAN Voice Recognition, push the
button located on the steering wheel.
When prompted, speak the command for the
system you wish to activate. The command given
is picked up by the microphone and performed
when it is properly recognized. NISSAN Voice
Recognition will provide a voice response as
well as a message in the touch screen to inform
you of the command results.
USING THE SYSTEM
Initialization
When the ignition switch is placed in the ACC
or ON position, NISSAN Voice Recognition is
initialized, which takes a few seconds. When
completed, the system is ready to accept voice
commands. If the
button is pushed before
the initialization completes, the system will
announce: “Voice Recognition System not
ready. Please wait.”
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NISSAN VOICE RECOGNITION
SYSTEM (models with navigation
system)

JVH1687X
SYSTEM FEATURES
NISSAN Voice Recognition can activate the
following systems:
.Phone
.Navigation
.Audio
.Information
.My Apps
.Help
For additional information on the navigation
system, see the separate Navigation System
Owner’s Manual.
How to say numbers
NISSAN Voice Recognition requires a certain
way to speak numbers in voice commands.
Refer to the following examples.
General rule: Either “zero” or “oh” can be used
for “0”.
Phone numbers:
Speak phone numbers according to the follow-
ing example. For 1-800-662-6200, say dial
number and then speak the phone number in
any of the following formats:
.“one eight oh oh six six two six two oh oh”
.“one eight hundred six six two six two oh oh”
.“one eight zero zero six six two six two oh
oh”
For the best voice recognition phone dialing
results, say phone numbers as single digits.
Also, full numbers can only be spoken for “800”.
For example, you cannot say 555-6000 as “five
five five six thousand”.
PHONE VOICE COMMANDS
To access the phone voice commands:
1. Push the
button.
2. Say “Call” and then a name in the phone-
book to call that entry. Otherwise, say
“Phone” to access various phone com-
mands.If the Bluetooth
Šhas been set to “OFF”, the
system announces: “BluetoothŠis off. Would
you like to turn BluetoothŠon?”
If no phone is connected to the system and the
vehicle is stationary, the system announces:
“There is no phone connected. Would you like to
connect a phone now?” Say “Yes” to connect a
phone. All further phone voice commands are
only available if a phone is connected.
If a phone is connected and Bluetooth
Šis set to
“ON”, the following voice commands are avail-
able:
.Call (a name)
Speak the name of the contact in which you
are trying to call. System will confirm correct
contact. Say “Dial” to initiate dialing.
.Dial Number
Allows for up to 24 digits to be dialed. After
the number is entered, say “Dial” to initiate
dialing. Say “Correction” to correct the
number entered. Say “Go Back” to return
to the main menu.
.List Phonebook
Starting with the first alphabetical entry in
the vehicle phonebook, the system prompts
for an additional command. Say “Dial” to call
the number of the phonebook entry. Say
“Send Text” to send a text message to the
number of the phonebook entry. Say “Next
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Entry” to skip to the next alphabetical entry
in the vehicle phonebook, where the same
options will then be available.
.Recent Calls
The system prompts for an additional
command. Say “Missed Calls”, “Incoming
Calls” or “Outgoing Calls” to display a list of
such calls on the screen.
Speak the number of the entry displayed on
the screen to dial that number or say “Next
Page” to view entries on the next page (if
available) .
.Redial
Redials the last called number.
.Read Text (if so equipped)
Reads an incoming text message. For more
information about text messaging with the
Bluetooth
ŠHands-Free Phone System, see
“Text messaging” (P.4-96).
.Send Text (if so equipped)
Sends a text message. For more information
about text messaging with the Bluetooth
Š
Hands-Free Phone System, see “Text mes-
saging” (P.4-96) .
.Select Phone
The system replies “Please use manual
controls to continue”. Use manual controls
to change the active phone from among the
listed phones connected to the vehicle..Siri (if so equipped)
Siri
ŠEyes Free function can be activated.
See “SiriŠEyes Free” (P.4-78) for details.
For more information about the BluetoothŠ
Hands-Free Phone System, see “BluetoothŠ
Hands-Free Phone System (models with navi-
gation system)” (P.4-92) .
NAVIGATION SYSTEM VOICE COM-
MANDS
The following voice commands are available for
the Navigation System:
.Street Address (address)
.Points of Interest (name)
.POI by Category
.Home
.Address Book
.Previous Destinations
.Enter Address in Steps
.Cancel Route
For more information about these commands,
see the separate Navigation System Owner’s
Manual.
AUDIO SYSTEM VOICE COMMANDS
To access the audio system voice commands:
1. Push the
button.
2. Say “Audio”.
3. Speak a command from the following
available commands:
.Play (AM, FM, etc.)
Allows user to select radio band
.Tune AM (number)
Allows user to tune directly to a desired AM
frequency
.Tune FM (number)
Allows user to tune directly to a desired FM
frequency
.SXM Channel (number)
Allows user to tune directly to a desired
SXM channel (if so equipped)
.CD Track (number)
Allows user to select track to be played
.Play Song (name)
Allows user to select song name to be
played
.Play Artist (name)
Allows user to select artist to be played
.Play Album (name)
Allows user to select album name to be
played