2017 NISSAN LEAF Roadside Assistance Guide

2017 LEAF
Roadside Assistance Guide

Foreword
This
manual describes roadside assistance operations and important safetyrelated warnings for this
vehicle.
This vehicle is an electrically driven car equipped with a high-voltage battery pack. Failure to follow
recommended practices during emergency responses will cause death or serious personal
injury.
Please read this manual in advance in order to understand the features of this vehicle and to help you deal
with roadside assistance operations involving this vehicle. Follow the procedures in order to help assure
a safe and successful roadside assistance operation.
This manual is periodically updated. If you are not viewing this manual on the Nissan web site, we urge you
to go to www.nissanusa.com orwww.nissan-techinfo.com to make sure you have the most recent version of
this

manual.
NISSAN EMERGENCY CONTACT INFORMATION • Nissan EV Customer Support: 1-877-664-2738 (Hours of operation are Monday-Friday 7am -7pm, Saturday 8am - 4:30pm Central time zone)
• Nissan Consumer Affairs: 1-800-647-7261 (US) or 1-800-387-0122 (Canada) (Hours of operation are 8am - 5pm (Monday-Friday) Eastern, Central and Pacific time zones)
IMPORTANT INFORMATION ABOUT THIS MANUAL
You may see various symbols in this manual. They have the following meanings: This symbol is used to inform you of an operation which will result in death or serious personal injury if
instructions

are not followed.
Example: Touching high-voltage components without using the appropriate protective equipment will result
in electrocution. This symbol is used to inform you of an operation which may cause death or serious personal injury if
instructions

are not followed.This symbol is used to inform you of an operation which may cause personal injury or component damage if
instructions

are not followed.
Please note that there may be differences between this manual and the vehicle specification due to
specification changes.
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Table of Contents
FOREWORD
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–2
NISSAN EMERGENCY CONTACT INFORMATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–2
IMPORTANT INFORMATION ABOUT THIS MANUAL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–2
1. ABOUT THE NISSAN LEAF® . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–5
1-1 LEAF IDENTIFICATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–6 1-1.1 EXTERIOR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–6
1-1.2 INTERIOR COMPONENT LOCATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–7
1-1.3 VEHICLE IDENTIFICATION NUMBER (VIN) LAYOUT . . . . . . . . . . . . . . . . . . . . . . . . RAG–8
1-1.4 WARNING AND INDICATOR LAMP INFORMATION . . . . . . . . . . . . . . . . . . . . . . . . RAG–8
2. BASIC HIGH-VOLTAGE INFORMATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–9 2-1 HIGH-VOLTAGE-RELATED AND 12-VOLT-RELATED COMPONENT LOCATIONS AND DESCRIPTIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–9
2-1.1 HIGH-VOLTAGE BATTERY PACK SPECIFICATIONS . . . . . . . . . . . . . . . . . . . . . . RAG–11
2-2 HIGH-VOLTAGE SAFETY MEASURES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–11 2-2.1 WARNING LABEL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–11
3. ROADSIDE ASSISTANCE RESPONSE STEPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–12
3-1 INDICATIONS THE HIGH-VOLTAGE SYSTEM IS ON . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–12
3-2 VEHICLE IMMOBILIZATION AND STABILIZATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–13
3-3 TURNING OFF THE POWER SWITCH . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–14
3-4 WATER SUBMERSION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–15
3-5 VEHICLE FIRE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–15
3-6 HIGH-VOLTAGE BATTERY DAMAGE AND FLUID LEAKS . . . . . . . . . . . . . . . . . . . . . . . . RAG–16
4. ROADSIDE ASSISTANCE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–17 4-1 JUMP STARTING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–174-1.1 JUMP STARTING PROCEDURES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–18
4-2 P (PARK) POSITION RELEASE PROCEDURE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–19 4-2.1 RESET PROCEDURE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–21
4-3 TOWING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–22 4-3.1 VEHICLE SPECIFICATIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–22
4-3.2 TOWING GUIDELINES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–22
4-3.3 USE OF VEHICLE EQUIPPED HOOKS FOR RECOVERY OPERATIONS . . . . . . . RAG–24
4-4 STORING THE VEHICLE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–25
4-5 JACKING UP THE VEHICLE AND CHANGING A TIRE . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–25
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4-6 REPAIRING A FLAT TIRE WITH NISSAN EMERGENCY TIRE PUNCTURE
REP AIR KIT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–27
4-6.1 BEFORE USING EMERGENCY TIRE PUNCTURE REPAIR KIT . . . . . . . . . . . . . . . RAG–29
4-6.2 REPAIRING THE TIRE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–29
4-6.3 AFTER REPAIRING THE TIRE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–32
5. STORING THE VEHICLE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–33
5-1 DANGER SIGN EXAMPLE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–34
5-2 PREPARATION ITEMS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–35 5-2.1 PERSONAL PROTECTIVE EQUIPMENT (PPE) PROTECTIVE WEAR CONTROL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–35
5-2.2 DAILY INSPECTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–36
5-2.3 INSULATED TOOLS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–36
5-3 REMOVING THE SERVICE PLUG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–36
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1. About The Nissan LEAF®
This
vehicle uses two types of batteries. One is a 12-volt battery that is the same as the battery in vehicles
powered by internal combustion engines, and the other is the high-voltage battery for the traction motor
which propels the vehicle. The high-voltage battery is encased in steel and mounted underneath the vehicle.
The vehicle must be plugged-in in order for the high-voltage battery to be recharged. Additionally, the
vehicle system can recharge the high-voltage battery by converting driving force into electricity while the
vehicle is decelerating or being driven downhill. This is called regenerative charging. This vehicle is
considered to be an environmentally friendly vehicle because it does not emit exhaust gases.
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1-1 LEAF Identification
1-1.1
Exterior
The specific exterior identification features are indicated as follows: No tail pipe
LEAF identification from underside:
1. Plastic shields cover entir
e underside.
2. No exhaust system components.
AAYIA0026GB
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1-1.2 Interior Component Location
Interior
components referenced in this manual are as follows: Charging indicator lights
Power switch
Hood r

elease Selector lever
READY indicator (green)
Charge connector
lock switch
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1-1.3 Vehicle Identification Number (VIN) Layout
The
vehicle identification number can be located as follows: Example VIN : 1N4A Z0CPXHC053500
The LEAF is identified by the 5
thalphanumeric character: Z
Z = Electric vehicle
1. VIN plate (visible through windshield) 2. Vehicle certification label (lower center pillar)
1-1.4 Warning and Indicator Lamp Information
The following warning and indicator lamps are located in the instrument cluster. Lamp Name
Icon Description
READ

Y Indicator This lamp is on when the EV system is powered up and the
vehicle

is ready to drive.
EV System Warning Lamp *1 • Malfunction has occurred in the EV system and/or
•

Emergency shut-off system has been activated.
The shut-off system activates in the following conditions:
– Front and side collisions in which the air bags are deployed.
– Certain rear collisions.
– Certain EV system malfunctions.
Master Warning Lamp (RED) This lamp is on when another red warning lamp is displayed in
the

instrument cluster or a warning is displayed on the dot
matrix LCD.
Master Warning Lamp
(YELLOW) This lamp is on when:
•

High-voltage battery is getting low on charge.
• A yellow warning lamp is displayed in the instrument cluster or a message is displayed on the dot matrix LCD.
*1: When this lamp is ON, the ready lamp will turn OFF. 1
2
AAYIA0090ZZ
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