2017 NISSAN GT-R audio

9 Troubleshooting guide
Customer assistance ................................................................ 9-2
System unit ........................................................................\
......... 9-3Liquid crystal display .......................................................... 9-3
Audio system ........................................................................\
...... 9-5 HD Radio technology (for U.S.) ....................................... 9-5
Compact Disc (CD) player ............................................... 9-7 iPod
Šplayer ........................................................................\
.. 9-9
USB memory device ........................................................ 9-11
Bluetooth
Šstreaming audio ........................................... 9-12 Bluetooth
ŠHands-Free Phone System ........................... 9-14
NissanConnectSMServices (if so equipped) ................. 9-17
Navigation ........................................................................\
........ 9-18 Basic operations ............................................................. 9-18
Vehicle icon ..................................................................... 9-19Route calculation and visual guidance ..................... 9-21
Voice guidance ............................................................... 9-23
Traffic information ........................................................... 9-24
Voice recognition ................................................................... 9-25

AUDIO SYSTEM
HD RADIO TECHNOLOGY (for U.S.)
Sound
Symptom Possible cause Possible solution
Delay in digital audio on HD Radio broadcasts. The radio acquires an analog station first and blends to an digital signal.This is not a malfunction.
Audio skips, stutters, or echoes. The radio station has not properly aligned the digital
and analog audio.Verify correct operation on another station. Report
any station with poor performance.
Volume changing up/down. The radio station has not properly aligned digital and
analog audio level.Verify correct operation on another station and check
www.hdradio.com for stations in the area. Report any
station with poor performance.
Sound fading in and out. The transition between analog and digital is taking
place (blending).Verify transition performance on several stations in
the area. Report any stations with poor alignment.
Excessive blending (Transition between analog and
digital). The receiver is located near the edge of the digital
coverage area.Refer to hdradio.com to verify radio stations in your
coverage area.
Digital audio not better than analog audio. Audio processing on the digital audio at a station can potentially decrease the digital audio sound quality.Verify correct operation on another station. Report
any station with poor performance.
9. Troubleshooting guide
9-5

COMPACT DISC (CD) PLAYER
SymptomPossible cause Possible solution
Music cannot be played back. The disc is inserted upside down.Insert a CD with the label side facing up.
Moisture condensation occurs inside the unit. Wait until the moisture evaporates (approximately 1 hour).
The cabin temperature is too high. Wait until the cabin temperature becomes moderate.
The disc is scratched or dirty. A disc is not always
playable if it is scratched. Wipe off any dirt from the disc.
Depending on the condition in which they are stored,
discs may become unreadable due to deterioration
(for example, keeping the discs in the passenger
compartment, etc.) . Change the disc with a deterioration-free disc. Do
not use a deteriorated disc. The label surface of the
disc may crack or chip, and the layer of the label
surface may eventually peel off.
The compressed audio files cannot be played back. If both music CD files (CD-DA data) and com- pressed audio files (MP3 data, etc.) are mixed on one
disc, the audio compression files cannot be played
back.Prepare a disc that includes compressed audio files
only.
The files are not named using characters that are
compliant with the specifications. Use the character codes and the number of
characters that are compliant with the specifications
for folder names and file names. In addition, always
use “.MP3”, “.WMA”, “.mp3” or “.wma” for file
extensions.
It takes a long time before the music starts playing. The disc contains a large amount of data. Some time may be required to check the files. It is
recommended that unnecessary folders or any files
other than compressed audio files should not be
recorded in a disc.
The sound quality is poor. The disc is dirty.Wipe off any dirt from the disc.
9. Troubleshooting guide
9-7

iPodŠPLAYER
SymptomPossible cause Possible solution
The system does not recognize an iPodŠ. A connector cable is not correctly connected, or the
iPodŠdoes not correctly operate. Connect the connector cable again. If the system
does not recognize the iPodŠafter performing this
procedure above, reset the iPodŠ.
The iPodŠthat is to be connected is not compatible
with the system. Check the iPodŠmodel and firmware versions
available for the system.
A USB extension cable is not correctly connected. Do not use a USB extension cable.
The cable is rapidly connected to or disconnected
from the USB port. Slowly connect or disconnect the USB cable.
An iPod
Šcannot be operated. The iPodŠis connected to the in-vehicle audio
system while headsets, etc. are connected to the
iPod
Š. Remove all equipment from the iPod
Šafter discon-
necting the iPodŠfrom the system, and then connect
it to the system again.
The iPod
Šis not operating normally. Disconnect the iPodŠfrom the in-vehicle audio
system, and then connect it to the system again.
The system plays back an album/file that includes a
particular album art. Disconnect the iPod
Šfrom the in-vehicle audio
system, and then reset the iPodŠ. Disable the album
art, and then connect the iPodŠto the system.“iPodŠMenu” (page 3-27)
An iPodŠdoes not respond. There are too many files in a category. Decrease the number of files in a category (less than
65500 files).
The shuffle function is turned on. Turn off the shuffle function if many files are stored on
the iPod
Š.
Music cannot be played back. A connector is not connected to the iPodŠ. Firmly connect the connector to the iPodŠ.
Playback cuts out. The sound cuts due to vibration resulting from an
unstable location of the iPod
Š.Place the iPod
Šon a stable location where it does not
roll over.
Distorted sound occurs. The EQ (equalizer) function of the iPod
Šis turned on. Turn off the EQ (equalizer) function on your iPodŠ.
9. Troubleshooting guide
9-9

9. Troubleshooting guide
SymptomPossible cause Possible solution
Battery charge of an iPodŠtakes longer. Battery charge of the iPodŠmay take longer while an
iPodŠis playing back. If the iPod
Šneeds to be charged, it is recommended
to stop playing the music.
Battery charge of an iPod
Šis unavailable. The cable that is connected to the iPodŠmay be
damaged or improperly connected. Check the cable currently in use.
Functions cannot be operated using an iPod
Šthat is
connected to the in-vehicle audio system. -The operation of an iPodŠmust be performed using
the in-vehicle audio system after the iPodŠis
connected to the system.
Sound skips. Surrounding circumstances (noise, etc.) may cause
the sound to skip.This does not indicate a malfunction.
A USB extension cable is used. Do not use a USB extension cable.
9-10

9. Troubleshooting guide
BLUETOOTHŠSTREAMING AUDIO
SymptomPossible cause Possible solution
Registration cannot be performed. The BluetoothŠaudio device is not compatible with
the in-vehicle audio system. Check the BluetoothŠaudio device Owner’s Manual.
Bluetooth
Šis disabled on device. Check that the BluetoothŠfunction is enabled on
device.
The PIN code is incorrect. Check the PIN code for the Bluetooth
Šaudio device
that is to be registered.
Check that the PIN code for the Bluetooth
Šaudio
device is consistent with that for the in-vehicle audio
system.
Another Bluetooth
Šdevice is used in the vehicle. Turn off the other BluetoothŠdevice until the
registration is completed.
Music cannot be played back. The Bluetooth
Šaudio device is not compatible with
the in-vehicle audio system. Check the BluetoothŠaudio device Owner’s Manual.
The system is not set to the Bluetooth
Šaudio mode. Push

SymptomPossible cause Possible solution
Audio operation cannot be performed. A BluetoothŠaudio device that does not support
audio operations is in use. Visit www.nissanusa.com/bluetooth/ to check
BluetoothŠaudio device compatibility.
An error occurs when connecting to a BluetoothŠ
audio profile. Turn the power source of the Bluetooth
Šaudio player
off and on, and then resume connection with the
system.
9. Troubleshooting guide
9-13

9. Troubleshooting guide
SymptomPossible cause Possible solution
Each volume level (ring tone, incoming voice or
outgoing voice) is different. Each volume level is not adjusted properly. Adjust each volume level properly.
The antenna display is different between the
navigation screen and a cellular phone screen.
Making or receiving a call is unavailable even
though the antenna display shows that it is
possible to do so. The antenna display varies depending on the model
of cellular phone.
This does not indicate a malfunction. The antenna display
and remaining battery level shown on the navigation screen
may be different from those shown on the cellular phone
screen. Use them as a reference.
A voice cannot be heard clearly when using a
cellular phone behind tall buildings. Some structures such as tall buildings, etc. may
cause irregular reflection of radio waves or comple-
tely shut out radio waves that are used for cellular
phones. Move to a place without tall buildings.
Noise is heard when using a cellular phone
under/near areas of elevated railroads, high
voltage electric power cables, traffic signals,
neon billboards, etc. Electromagnetic waves that are generated from radio
devices may adversely affect the cellular phone.
This is not a malfunction.
Noise is heard in the sound from the audio
system while using a cellular phone. Radio waves that are generated from a cellular phone
may adversely affect the sound from the audio
system. This is not a malfunction.
Sound skips or stutters. The cellular phone may have turned on the wireless
LAN (Wi-Fi). Turn off the wireless LAN (Wi-Fi).
Phonebook cannot be downloaded. An error occurred during the phone pairing process. Please delete the Bluetooth
Špairing information from both
the mobile phone and vehicle system before registering it
again.
Phone does not support phonebook download
function. Visit www.nissanusa.com/bluetooth/ to check
compatibility.
9-16