2017 NISSAN ALTIMA Troubleshooting

TROUBLESHOOTING GUIDE
SymptomCause and Countermeasure
Cannot access Siri Eyes
Free from switch on the
steering wheel Check if a Bluetooth® connection is established between the iPhone® and the system.
Check if Siri is enabled on the device. On your phone, go to Siri setting.
Check that Siri can be accessed from the device lock screen. This can be set in the settings menu of your phone.
Models without navigation system:
Check the settings for Siri Eyes Free activation on the vehicle audio system. If the setting is “Long Press”, you must push and hold the
TALK
switch on the steering wheel for more than 1.5 seconds to start Siri Eyes Free. If the setting is “Short Press”, a short push and release of the switch
should start Siri Eyes Free.
Audio Source does not
change automatically to
iPod® or Bluetooth® Audio
mode For best results, use the native Music app. Performance of music control function while using Podcasts, Audiobook or other 3rd party music apps may
vary.
For best results, play media already stored on your device. Streaming music or playback from cloud storage may degrade performance.
Switch the source manually by pressing the AUX or MEDIA button on the vehicle audio system or the SOURCE select switch on the steering wheel.
Play, pause, next track, previ-
ous track or play timer does
not work For best results, use the native Music app. Performance of music control function while using Podcasts, Audiobook or other 3rd party music apps may
vary and is controlled by the device.
Cannot hear any music/
audio being played back
from a connected iPhone® Check that the audio source is set to Bluetooth® Audio or iPod® mode. A USB connection is required for iPod® mode.
Cannot hear map turn-by-
turn direction guidance from
a connected iPhone® Check that the audio source is set to Bluetooth® Audio or iPod® mode. A USB connection is required for iPod® mode.
Cannot receive text message
notifications on the vehicle
audio system Check if “Send Notifications” is enabled on your phone. On the phone, go to Bluetooth® settings. Find the device name, like “My Car”. Press the info
button. Turn on “Show Notifications”.
Cannot reply to text mes-
sage notifications by Siri
Eyes Free After receiving an incoming text message, follow on-screen guidance. Push or push and hold the
TALK switch on the steering wheel for Siri
Eyes Free. After Siri Eyes Free starts, say “Text Message”.
4-74Monitor, climate, audio, phone and voice recognition systems

TROUBLESHOOTING GUIDE
The system should respond correctly to all voice
commands without difficulty. If problems are en-
countered, try the following solutions.
Where the solutions are listed by number, try
each solution in turn, starting with number 1, until
the problem is resolved.
SymptomSolution
System fails to interpret the command correctly. 1. Ensure that the command is valid. For additional information, refer to “List of voice commands” in this section.
2. Ensure that the command is spoken after the tone.
3. Speak clearly without pausing between words and at a level appropriate to the ambient noise level in the vehicle.
4. Ensure that the ambient noise level is not excessive (for example, windows open or defroster on) . NOTE: If it is too
noisy to use the phone, it is likely that the voice commands will not be recognized.
5. If more than one command was said at a time, try saying the commands separately.
6. If the system consistently fails to recognize commands, the voice training procedure should be carried out to im-
prove the recognition response for the speaker. For additional information, refer to “Voice Adaptation (VA) mode” in
this section.
The system consistently selects the wrong entry from the
phone book. 1. Ensure that the phone book entry name requested matches what was originally stored. This can be confirmed by
using the “List Names” command. For additional information, refer to “Phonebook” in this section.
2. Replace one of the names being confused with a new name.
Monitor, climate, audio, phone and voice recognition systems4-89

TROUBLESHOOTING GUIDE
The system should respond correctly to all voice
commands without difficulty. If problems are en-
countered, try the following solutions.
Where the solutions are listed by number, try
each solution in turn, starting with number 1, until
the problem is resolved.
SymptomSolution
System fails to interpret the command correctly. 1. Ensure that the command is valid. For additional information, refer to “Voice Recognition”.
2. Ensure that the command is spoken after the tone.
3. Speak clearly without pausing between words and at a level appropriate to the ambient noise level in the vehicle.
4. Ensure that the ambient noise level is not excessive (for example, windows open or defroster on) . NOTE: If it is too
noisy to use the phone, it is likely that the voice commands will not be recognized.
5. If more than one command was said at a time, try saying the commands separately.
The system consistently selects the wrong entry from the
phone book. 1. Ensure that the phone book entry name requested matches what was originally stored. For additional information,
refer to “Vehicle phonebook” in this section.
2. Replace one of the names being confused with a new name.
3. Please speak both first and last name of contact to improve recognition accuracy.
Monitor, climate, audio, phone and voice recognition systems4-109

HELP VOICE COMMANDS
The following voice commands can be spoken to
have the system provide instructions and tips for
using the NISSAN Voice Recognition System.● List Commands (Help)
● What Can I Say?
● General Help
● Quit
● Exit
TROUBLESHOOTING GUIDE
The system should respond correctly to all voice
commands without difficulty. If problems are en-
countered, follow the solutions given in this guide
for the appropriate error. Where the solutions are
listed by number, try each solution in turn, starting
with number one, until the problem is resolved.
Symptom/error message Solution
The system responds “Command Not
Recognized” or the system fails to rec-
ognize the command correctly. 1. Ensure that the command format is valid. Use the “List Commands” or “What Can I Say?” command under the “Help” menu.
2. Speak clearly without pausing between words and at a level appropriate to the ambient noise level.
3. Ensure that the ambient noise level is not excessive (for example, with the windows open or the defroster on) .
NOTE:
If it is too noisy to use the phone, it is likely that voice commands will not be recognized.
4. If optional words of the command have been omitted, then the command should be tried with these in place.
4-114Monitor, climate, audio, phone and voice recognition systems

Troubleshooting guide........3-18,3-25
Warning signals ............3-18,3-25
Interiorlight....................2-53
Interiortrunklidrelease.............3-32
iPod®Player ...............4-60,4-62
ISOFIX child restraints .............1-24
J
Jump starting ................6-8,8-15
K
Key.........................3-2
Key fob battery replacement ..........8-23
Keyless entry With Intelligent Key system
(See Intelligent Key system) .....3-13,3-21
Keys NISSAN Intelligent Key® .......3-2,3-20
NISSAN Vehicle Immobilizer System keys . .3-4
L
Label Tire and Loading Information label ....10-12
Labels Air conditioner specification label .....10-12
C.M.V.S.S. certification label .......10-11
Emissioncontrolinformationlabel ....10-12
Engine serial number ............10-11
F.M.V.S.S. certification label ........10-11
Tire and Loading Information label ....10-12Vehicle identification number (VIN)
....10-10
Vehicle identification number (VIN)
plate.....................10-10
Warning labels (for SRS) ..........1-59
LATCH (Lower Anchors and Tethers for CHildren)
System ......................1-24
License plate Installing the license plate .........10-13
Light Air bag warning light .........1-59,2-14
Brake light (See stop light) .........8-27
Bulb check/instrument panel ........2-10
Bulbreplacement..............8-27
Charge warning light ............2-12
Consolelight.................2-53
Exterior and Interior lights ..........8-27
Foglights...................8-25
Foglightswitch ...............2-38
Headlight and turn signal switch ......2-34
Headlight control switch ..........2-34
Headlights..................8-25
Interiorlight..................2-53
Lightbulbs..................8-25
Low tire pressure warning light .......2-12
Low windshield-washer fluid warning
light......................2-27
Passenger air bag and status light .....1-51
Personal lights ................2-54
Security indicator light ............2-16
Spotlights(Seemaplight) .........2-54
Trunklight ..................2-54
Warning/indicator lights and audible
reminders ...................2-15
Lights.......................8-25 Maplights ..................2-54 Lock
Child safety rear door lock ..........3-7
Door locks ................3-4,3-5
Fuel-filler door lock opener lever ......3-33
Gloveboxlock................2-45
Power door locks ...............3-6
Trunk lid lock opener lever ..........3-30
Loose fuel cap warning .............2-27
Low fuel warning light ..........2-14,2-27
Low tire pressure warning light .........2-12
Low windshield-washer fluid warning light . . .2-27
Luggage (See vehicle loading information) . .10-13
M
Maintenance General maintenance .............9-2
Insidethevehicle...............9-3
Maintenance precautions ...........8-2
Outside the vehicle ..............9-2
Seat belt maintenance ............1-19
Under the hood and vehicle .........
9-4
Maintenancelog.................9-13
Maintenance requirements ............9-2
Maintenance schedules ..............9-7
Maintenance under severe operation
conditions ....................9-12
Malfunction indicator light ............2-15
Manual front seat adjustment ...........1-3
Maplights ....................2-54
Mappocket....................2-44
Meters and gauges ................2-3
Instrument brightness control ........2-37
Mirror Automatic anti-glare inside mirror ......3-37
11-4

Wheels and tires...............8-30
Wheel/tire size ................10-9
Tire pressure Low tire pressure warning light .......2-12
Tire Pressure Monitoring System
(TPMS) ....................5-3,6-3
Towing Flattowing.................10-17
Trailer towing ................10-17
Towing a trailer .................10-17
Towingyourvehicle............6-11,6-12
Transceiver HomeLink® Universal
Transceiver .......2-55,2-57,2-57,2-58
Transmission Continuously Variable Transmission (CVT)
fluid......................8-11
Driving with Continuously Variable
Transmission (CVT) .............5-13
Transmission shift lever lock release ......5-18
Travel
(See registering a vehicle in another country) .........................10-10
Trip odometer ...................2-4
Troubleshooting guide
(NISSAN voice recognition system) .....4-114
Trunk access through the rear seat ....1-6,3-32
Trunklid......................3-30
Trunk lid lock opener lever ............3-30
Trunklight ....................2-54
Turn signal switch ................2-38
U
Uniform tire quality grading ..........10-17USB interface
...............4-55,4-57
Audio file operation ..........4-56,4-58
V
Vanity mirror ...................3-36
Variable voltage control system .........8-16
Vehicle dimensions and weights ........10-9
Vehicle dynamic control (VDC) off switch . . .2-41
Vehicle dynamic control (VDC) system .....5-80
Vehicle Dynamic Control (VDC) system ....5-80
Vehicle identification ..............10-10
Vehicle identification number (VIN) ......10-10
Vehicle identification number (VIN)
(Chassis number) ...............10-10
Vehicle identification number (VIN) plate . . .10-10
Vehicle immobilizer system ........2-31,5-11
Vehicle loading information ..........10-13
Vehicle recovery .................6-13
Vehicle security system .............2-29
Vehicle security system (NISSAN Vehicle
Immobilizer System) , engine start ....2-31,5-11
Ventilators ....................4-16
Visors.......................3-36
Voice Prompt Interrupt . .4-79, 4-92, 4-93, 4-103
Voice recognition system ...........4-110
W
Warning Airbagwarninglight.........1-59,2-14
Anti-lock brake warning light ........2-11
Battery charge warning light ........2-12Blind Spot Warning (BSW) warning
light......................5-20
Brake warning light
.............2-11
Hazard warning flasher switch ........6-2
Loose fuel cap warning ...........2-27
Low fuel warning light ........2-14,2-27
Low tire pressure warning light .......2-12
Low windshield-washer fluid warning
light......................2-27
Passenger air bag and status light .....1-51
Seat belt warning light ........1-14,2-14
Supplemental air bag warning
light ..................1-59,2-14
TPMS ......................2-4
Vehicle security system ...........2-29
Warning/indicator lights and audible
reminders ...................2-15
Warning labels (for SRS) ..........1-59
Warning/indicator lights and audible
reminders.....................2-15 A
udiblereminders..............2-15
Indicatorlights................2-15
Warning lights ................2-15
Warning lights ..................2-15
Warning lights, indicator lights and audible
reminders.....................2-10
Weights (See dimensions and weights) ....10-9
Wheels and tires .................8-30
Wheel/tire size ..................10-9
When traveling or registering in another
country .....................10-10
Windows .....................2-49
Locking passengers’ windows .......2-50
Power rear windows .............2-50
Power windows ...............2-49
Rear power windows ............2-50
11-7