2017 MERCEDES-BENZ SPRINTER maintenance

Welcome to the world of Mercedes-Benz
Before you first drive off, read the Operating
Instructions carefully and familiarize yourself
with your vehicle. Please adhere to the informa-tion and warning notes in this Operating Instruc-
tions for your own safety and to ensure a longer operating duration of the vehicle. Failure to
observe the instructions may lead to damage to
the vehicle or personal injury.
Vehicle damage caused by a failure to observe
the instructions is not covered by the New Vehi-
cle Limited Warranty.
The equipment or model designation of your
vehicle may differ according to:
RModel
ROrder
RCountry specification
RAvailability
The illustrations in this Operating Instructions
show a left-hand-drive vehicle. The location of
vehicle parts and controls for right-hand drive
vehicles differ accordingly.
Mercedes-Benz is constantly updating its vehi-
cles to the state of the art.
Mercedes-Benz reserves the right to introduce
changes in:
RDesign
REquipment
RTechnology
Therefore, the descriptions provided may occa- sionally differ from your own vehicle.
The following are integral parts of the vehicle:
ROperating Instructions
RMaintenance or Service Booklet
RService and warranty information
REquipment-dependent operating instructions
Keep these documents in the vehicle at all
times. Should you sell the vehicle, always pass
the documents on to the new owner.
We wish you pleasant motoring at all times.
9065849411
É9065849411lËÍ

Indicator and warning lamps in the
instrument cluster ............................... 190
Stowing and features.......................200
Useful information ............................... 200
Stowage spaces and stowage com-
partments ............................................ 200
Cup holder ........................................... 204
Bottle holder ........................................ 204
Ashtray ................................................ 205
Cigarette lighter ................................... 205
12 V socket .........................................2 06
Mobile phone ....................................... 206
Additional communications equip-
ment .................................................... 207
Transporting loads ............................208
Useful information ............................... 208
Loading guidelines ............................... 208
Load distribution ................................. 210
Securing loads ..................................... 210
Carrier systems ................................... 212
Maintenance and care ......................214
Useful information ............................... 214
Engine compartment ........................... 214
Vehicle interior ....................................2 21
Maintenance ........................................ 221
Battery ................................................. 223
Care ..................................................... 229
Breakdown assistance .....................236
Useful information ............................... 236
Where will I find...? .............................. 236
Flat tire ................................................ 238
Jump-starting ....................................... 238
Tow-starting and towing away ............. 239
Electrical fuses ....................................2 42
Wheels and tires............................... 243
Useful information ............................... 243
Important safety notes ........................ 243
Operation ............................................ 243
Operation in winter .............................. 245
Tire pressure ....................................... 246 Loading the vehicle .............................. 254
What you should know about wheels
and tires .............................................. 257
Flat tire ................................................ 262
Changing wheels ................................. 262
Wheel and tire combination ................. 268
Spare wheel ......................................... 268
Technical data
................................... 271
Useful information ............................... 271
Vehicle electronics .............................. 271
Identification plates .............................2 72
Service products and capacities .......... 273
Vehicle data ......................................... 281
Contents3

Brake fluidChecking the level ......................... 219
Display message ............................ 180
Notes ............................................. 279
Warning lamp ................................. 192
Brake force distribution, elec-
tronic
see EBD (electronic brake force
distribution)
Brake lamps
Replacing bulbs ............................... 90
Brake lamps (Chassis Cab)
Replacing bulbs ............................... 91
Brake linings
Display message ............................ 179
Indicator lamp ................................ 194
Brake pads/linings
New ............................................... 133
Brake system
Malfunction .................................... 179
Warning lamp ................................. 191
Brakes
ABS .................................................. 53
Adaptive Brake Assist .................... 140
Applying the parking brake ............ 128
BAS .................................................. 54
Brake fluid (notes) ......................... 279
Checking brake fluid level .............. 219
Display messages .......................... 179
EBD .................................................. 55
Important safety notes .................. 132
Maintenance .................................. 191
New brake pads/linings ................ 133
Parking brake (notes) ..................... 133
Riding tips ...................................... 132
Breakdown
Fire extinguisher ............................ 238
First-aid kit .................................... 237
Jump-starting ................................. 238
Reflective safety jacket .................. 237
Vehicle tool kit ............................... 236
Warning lamp ................................. 237
Warning triangle ............................ 237
see Flat tire
see Towing away
Bulb
see Changing bulbs
Bulb failure indicator .......................... 80C
California
Important notice for retail cus-
tomers and lessees .......................... 23
Car
see Vehicle
Care
Access step in the bumper ............ 233
Car wash ........................................ 229
Display ........................................... 233
Exterior lights ................................ 232
Interior ........................................... 233
Notes ............................................. 229
Paint .............................................. 231
Plastic trim .................................... 234
Power washer ................................ 230
Rear view camera .......................... 232
Roof lining ...................................... 234
Seat belt ........................................ 234
Seat cover ..................................... 234
Selector lever ................................ 234
Sensors ......................................... 232
Sliding door ................................... 233
Steering wheel ............................... 234
Step (electrical) ............................. 233
Trim pieces .................................... 234
Washing by hand ........................... 230
Washing the engine ....................... 230
Wheels ........................................... 231
Windows ........................................ 231
Wiper blades .................................. 231
Cargo compartment
Activating/deactivating ventila-
tion ................................................ 115
Cargo compartment floor ................... 29
Cargo tie-down points and tie
downs
Important safety notes .................. 210
Cargo tie-down rings
Installing ........................................ 212
Permissible tensile load ................. 282
Carrier system
Ladder rack ................................... 213
CD player/CD changer ...................... 165
Cell phone
see Mobile phone
Center console overview .................... 36
6Index

M
M+S tires............................................ 245
Maintenance ...................................... 221
Malfunctions
Message memory (on-board com-
puter) ............................................. 173
Maximum speed
Speed limitation ............................. 131
Menu (vehicles with steering
wheel buttons)
Audio ............................................. 164
Operation ....................................... 163
Settings .........................................1 65
Telephone ...................................... 172
Message
see Display message
Message memory (on-board com-
puter) ..................................................1 73
Mirrors
Exterior mirrors ................................ 78
Rear-view mirror .............................. 78
Mobile navigation devices ................ 207
Mobile phone ..................................... 207
Important safety notes .................. 206
Pre-installation ............................... 206
Type approval/frequency .............. 271
Mobile phone
see Mobile phone
Mounting wheels
Lowering the vehicle ......................2 67
Mounting a new wheel ................... 266
Preparing the vehicle ..................... 263
Raising the vehicle ......................... 263
Removing a wheel .......................... 265
Removing and mounting the spare wheel ............................................. 269
Securing the vehicle against roll-
ing away ........................................ 263
N
Navigation
Fittings for PND mobile navigation
devices .......................................... 207
Notes on breaking-in a new vehi-
cle ....................................................... 116
O
Occupant safety
Air bags ...........................................4 4
Belt warning ..................................... 44
Children in the vehicle ..................... 47
Important safety notes ....................4 0
Introduction to the restraint sys-
tem .................................................. 40
Pets in the vehicle ........................... 52
Restraint system warning lamp ........ 40
Seat belt .......................................... 41
Odometer
Display (vehicles with steering
wheel buttons) ............................... 164
Display (vehicles without steering
wheel buttons) ............................... 160
Off-road driving
Checklist after driving off-road ...... 136
Important safety notes .................. 135
Rules for driving off-road ............... 136
Oil
see Engine oil
On-board computer
Checking the oil level .....................2 16
Display message ............................ 173
Lighting submenu .......................... 168
On-board computer (vehicles with
steering wheel buttons)
Audio menu ................................... 164
Display message ............................ 161
Menu overview .............................. 163
Operating ....................................... 161
Operation menu .............................1 63
Settings menu ............................... 165
Standard display ............................ 164
Telephone menu ............................ 172
Trip computer menu ......................1 71
On-board computer (vehicles with-
out steering wheel buttons)
Display message ............................ 173
General notes ................................ 160
Setting the clock ............................ 161
Standard display ............................ 160
Operating Instructions
Before the first journey .................... 23
Limited Warranty .............................2 3
14Index

Trip computer (on-board com-
puter).................................................. 171
Trip meter
see Trip odometer
Trip odometer
Display (vehicles with steering
wheel buttons) ............................... 164
Display (vehicles without steering
wheel buttons) ............................... 160
Resetting ....................................... 159
see Trip computer (on-board computer)
Turn signals
Replacing bulbs (front) ..................... 89
Replacing bulbs (rear) ...................... 90
Switching on/off .............................. 82
Turn signals (Chassis Cab)
Replacing bulbs (rear) ...................... 91
Twin front-passenger seat
Stowage compartment .................. 202
Two-way radios
Type approval/frequency .............. 271
TWR (Tongue Weight Rating) (defi-
nition) ................................................. 261
U
Unlocking
From inside the vehicle (central
unlocking button) ............................. 63
USB port ............................................. 207
V
Vehicle
Data acquisition ............................... 30
Display message ............................ 189
Electronics ..................................... 271
Equipment ....................................... 23
Individual settings (vehicles with
steering wheel buttons) ................. 165
Limited Warranty ............................. 23
Loading .......................................... 254
Locking (SmartKey) .......................... 59
Lowering ........................................ 267
Maintenance .................................... 24
Operating safety .............................. 26
Parking for a long period ................ 129
Pulling away ................................... 119 Raising ........................................... 263
Registration ..................................... 28
Reporting problems ......................... 28
Securing from rolling away ............ 127
Towing away .................................. 239
Transporting .................................. 242
Unlocking (SmartKey) ...................... 59
Vehicle battery
see Battery (vehicle)
Vehicle bodies ..................................... 28
Body/equipment mounting direc-
tives for trucks ................................. 28
Vehicle data ....................................... 281
Vehicle identification number .......... 272
Vehicle identification plate .............. 272
Vehicle tool kit .................................. 236
Voltage supply
Fuses ............................................. 242
W
WarningStickers ........................................... 25
Warning and indicator lamp
Power assistance for the steering .. 199
Warning and indicator lamps
Brakes ........................................... 192
Check Engine ................................. 196
Coolant .......................................... 195
Diesel Exhaust Fluid (DEF) ............. 193
Electrical step ................................ 199
ESP
®.............................................. 190
ESP®function ................................ 194
Overview .......................................... 34
Seat belt ........................................ 198
Warning lamp .................................... 237
Warning triangle ................................ 237
Warning- and indicator lamps
ABS ................................................ 191
Air filter .......................................... 197
ASR ................................................ 190
BAS ................................................ 191
Battery charge ............................... 194
Brake wear .................................... 194
Bulbs .............................................. 198
Doors ............................................. 198
Engine oil level ............................... 195
Preglow .......................................... 197
Index21

Operating Instructions
Before the first journey
These instructions, the Maintenance or Service
Booklet and the additional equipment-specific
instructions are integral parts of the vehicle.
Keep these documents in the vehicle at all
times. If you sell the vehicle, always pass on all
documents to the new owner.
Before you first drive off, read these documents
carefully and familiarize yourself with your vehi- cle.
For your own safety and a longer vehicle life,
follow the instructions and warning notices in
these Operating Instructions. Failure to observe
the instructions may lead to damage to the vehi-
cle or personal injury.
Vehicle damage caused by a failure to observe
the instructions is not covered by the New Vehi-
cle Limited Warranty.
Limited warranty
!
Follow the instructions in this Operator's
Manual about the proper operation of your
vehicle as well as about possible vehicle dam- age. Damage to your vehicle that arises from
culpable contravention of these instructions
is not covered by the Limited Warranty of the
distributor named on the inside of the front
cover.
Vehicle equipment
These Operating Instructions describe all mod-
els and standard and optional equipment of your
vehicle that were available at the time of going
to print. Country-specific variations are possi-
ble. Note that your vehicle may not be equipped
with all of the described functions. This also
applies to systems and functions relevant to
safety. The equipment in your vehicle may there- fore differ from that shown in the descriptions
and illustrations.
The original purchase contract documentation
for your vehicle contains a list of all of the sys-
tems in your vehicle.
If you have questions about equipment and
operation, consult any authorized Sprinter
Dealer.
Service and vehicle operation
Warranty
The Limited Warranty for your vehicle is in
accordance with the warranty terms in the Ser-
vice and Warranty Information booklet.
Your authorized Sprinter dealer will replace and
repair all factory-installed parts in accordance
with the terms of the following warranties:
RNew Vehicle Limited Warranty
RExhaust System Warranty
REmission Systems Warranty
RCalifornia, Connecticut, Maine, Massachu-
setts, New York, Pennsylvania, Rhode Island
and Vermont Emission Control System War-
ranty
RState Warranty Enforcement Laws ("Lemon
Laws")
Replacement parts and accessories are covered
by the Mercedes-Benz Parts and Accessories
Warranties. You can obtain these from any
authorized Sprinter dealer.
iShould you lose your Service and Warranty
Information booklet, contact an authorized
Sprinter dealer for a replacement. The new
Service and Warranty Information booklet will
be posted to you.
Customer information for California
In California you are entitled to demand that
your vehicle be exchanged or that the purchase
or leasing price be refunded if Mercedes-Benz
USA, LLC and/or authorized workshops or ser-
vice centers are not able, after several justifiable
repairs, to rectify major damage to or malfunc-
tions of the vehicle as covered by the contrac-
tual warranty provisions. Customers who pur-
chase or lease a vehicle can have the vehicle
repaired within a period of 18 months after
delivery or after a mileage of up to 29,000 km
(equals approx. 18,000 miles), whichever
comes first, if:
(1) the same serious defect or damage which could lead to fatal or serious injuries to the
occupants of the vehicle during driving has
been repaired at least twice and Mercedes-
Benz, LLC has been informed in writing of
the necessity of such a repair.
(2) the same defect or damage, although less serious than described in (1), has been
Introduction23

repaired at least four times and Mercedes-
Benz has been informed of the necessity of
such a repair in writing.
(3) the vehicle cannot be operated for more than 30 calendar days due to repairs result-
ing from the same or other major defects ordamage.
Please send written notification to:
Mercedes-Benz USA, LLC
Customer Assistance Center
One Mercedes Drive
Montvale, NJ 07645-0350
Maintenance
The Service and Warranty Information booklet
describes all the necessary maintenance work
which should be performed at regular intervals.
Always bring the Service and Warranty Informa- tion booklet with you when taking the vehicle to
an authorized Sprinter dealer. Your customer
service advisor enters each service into the Ser-
vice and Warranty Information booklet for you.
Roadside Assistance
The Mercedes-Benz Roadside Assistance Pro-
gram provides you with technical assistance in
the case of a breakdown. Your toll-free calls to
the Roadside Assistance Hotline are answered
by our staff around the clock. 365 days a year.
1-800-FOR-MERCedes (1-800-367-6372)
(USA)
1-800-387-0100 (Canada)
Further information can be found in the
Mercedes-Benz Roadside Assistance-Program
brochure (USA) or the "Roadside Assistance"
section of the Service and Warranty Information
booklet (Canada). Both are located in your vehi-
cle document wallet.
Change of address or owner
Please use the " Notice of Change of Address"
form in the Service and Warranty Information
booklet to inform us of a change of address, or
simply phone the Mercedes-Benz Customer
Assistance Center (USA) on hotline number
1-800-FOR-MERCedes (1-800-367-6372) or
Customer Service (Canada) on 1-800-387-0100. This enables us, if necessary,
to contact you at any time.
If you sell your Mercedes, please leave all the
literature in the vehicle so that it is available for
the next owner.
If your vehicle was purchased as a used vehicle,
please send us the "Notice of Purchase of Used
Car" from the Service and Warranty Information
booklet or phone the Mercedes-Benz Customer
Assistance Center (USA) on hotline number
1-800-FOR-MERCedes (1-800-367-6372) or
Customer Service (Canada) on
1-800-387-0100.
Operating the vehicle outside of the
USA and Canada
When traveling abroad with your vehicle,
observe the following points:
RService facilities or replacement parts may
not be available immediately.
RUnleaded fuel for vehicles with a catalytic
converter may not be available. Leaded fuel
can cause damage to the catalytic converter.
RThe fuel may have a considerably lower
octane rating. Unsuitable fuel can cause
engine damage.
Certain Mercedes-Benz models are available in
Europe through our European Delivery Program.
Please consult an authorized Sprinter dealer for
further information, or write to one of the fol-
lowing addresses:
In the USA
Mercedes-Benz USA, LLC
European Delivery Department
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Mercedes-Benz Canada, Inc.
European Delivery Department
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9
24Introduction

Operating conditions:
Ravoid short trips as these increase fuel con-
sumption.
Ralways make sure that the tire pressures
are correct.
Rdo not carry any unnecessary weight.
Rremove roof racks once you no longer need
them.
Ra regularly serviced vehicle will contribute
to environmental protection. You should
therefore adhere to the service intervals.
Ralways have service work carried out at a
qualified specialist workshop.
Personal driving style:
Rdo not depress the accelerator pedal when
starting the engine.
Rdo not warm up the engine when the vehicle
is stationary.
Rdrive carefully and maintain a safe distance
from the vehicle in front.
Ravoid frequent, sudden acceleration and
braking.
Rchange gear in good time and use each gear
only up to Ôof its maximum engine speed.
Rswitch off the engine in stationary traffic.
Rkeep an eye on the vehicle's fuel consump-
tion.
Environmental issues and recommen-
dations
When prompted by this Operator's Manual to
dispose of materials, please try to regenerate
and recycle these materials. Observe all rele-
vant environmental guidelines and regulations
when disposing of materials. This helps to pro-
tect the environment.
Operating safety and vehicle approval
Important safety notes
GWARNING
If you do not have the prescribed service/
maintenance work or any required repairs
carried out, this can result in malfunctions or system failures. There is a risk of an accident.
Always have the prescribed service/mainte-
nance work as well as any required repairs
carried out at a qualified specialist workshop.
Air bags and pyrotechnic Emergency Tensioning
Devices (ETDs) contain perchlorate material,
which may require special handling and regard
for the environment. The guidelines must be
observed during disposal.
In California, you can find more information on
the Internet at www.dtsc.ca.gov.
Notes on operating the vehicle
There is a risk of damage to the vehicle if:
Rthe vehicle makes contact with the ground,
e.g. on a high curb or a loose road surface
Ryou drive too quickly over an obstacle, e.g. a
curb, speed bump or pothole
Ra heavy object hits the underbody or chassis
component
In these or similar situations, the vehicle body/
frame, the underbody, chassis components,
wheels or tires could be damaged even if this is
not visible from the outside. Components that
have been damaged in this way can unexpect-
edly fail or no longer be able to assimilate the
loads occurring in the event of an accident. If the underbody paneling is damaged, flammable
material, such as leaves, grass or twigs, could
collect between the underbody and underbody
paneling. These materials could ignite if they
remain in contact with hot components of the
exhaust system for an extended period.
GWARNING
Flammable material such as leaves, grass or
twigs may ignite if they come into contact with
hot parts of the exhaust system. There is a risk of fire.
26Introduction