Display messagesPossible causes/consequences andMSolutions
ServiceRequiredDoNot Shift GearsVisit Dealer
You canno tchang eth etransmission position due to amalfunction .
A warning tone also sounds.
If transmission position Dis selected:
XDrive to aqualified specialist workshop without shifting th etrans -
mission from position D.
If transmission position R,N or Pis selected:
XSecur eth evehicl eagainst rollin gaway (Ypage 162).
XNotify aqualified specialist workshop or breakdown service.
ReversingNotPossi‐bleServic eRequiredYou canno tshift int oth etransmission position Rdue to amalfunction .
The transmission position sP,N or Dcontinu eto be available.
A warning tone also sounds.
XVisit aqualified specialist workshop .
Transmission Mal‐function StopAmalfunction has occurred in th emechanical transmission compo -
nents.
A warning tone also sounds. The gearbox automatically shift sto posi-
tion N.
XPull ove rand stop th evehicl esafely as soo nas possible, payin g
attention to roa dand traffic conditions.
XShift th etransmission to position P.
XSecureth evehicl eagainst rollin gaway (Ypage 162).
XNotify aqualified specialist workshop or breakdown service.
Sto pVehicl eLeaveEngineRunnin gWaitTransmission Cool‐ing
The transmission has overheated. Pullin gaway can be temporarily
impaire dor no tpossible.
XPull ove rand stop th evehicl esafely as soo nas possible, payin g
attention to roa dand traffic conditions. Do no tcontinu edrivin g
under any circumstances.
XWait until th edisplay message disappear sbefore pullin gaway.
Auxiliary Batter yMalfunctionThe auxiliary battery for th etransmission is no longer bein gcharged.
XVisit aqualified specialist workshop .
XUntilthen ,set th etransmission to position Pbefore you switch off
th eengine.
XBefor eleaving th evehicle, apply th eelectric parking brake.
NThe trunk lid is open .
XCloseth etrunk lid.
Display messages25 5
On-board computer and displays
Z
Warning/
indicator
lampNSignal type
Possible causes/consequences and M
Solutions
åNThe yellow ESP®OFF warning lamp is lit while the engine is running.
ESP®is deactivated.
GWARNING
If ESP
®is switched off, ESP®is unable to stabilize the vehicle.
Further driving systems or driving safety systems are thus restricted, e.g. Active
Blind Spot Assist. The system does not perform course-correcting brake applica-
tions.
There is an increased risk of skidding and an accident.
XReactivate ESP®.
In exceptional cases, it may be better to deactivate ESP®:
Rwhen using snow chains
Rin deep snow
Ron sand or gravel
Observe the important safety notes on ESP®(Ypage 71).
XAdapt your driving style to suit the road and weather conditions.
If ESP
®cannot be activated:
XDrive on carefully.
XContact a qualified specialist workshop and have ESP®checked.
F!N F (USA only) or !(Canada only): the red indicator lamp for the electric
parking brake flashes or is lit and/or the yellow warning lamp for the electric
parking brake is lit.
XObserve the additional display messages in the multifunction display.
6N The red restraint system warning lamp is lit while the engine is running.
The restraint system is malfunctioning.
GWARNING
The air bags or Emergency Tensioning Devices may either be triggered uninten-
tionally or, in the event of an accident, may not be triggered.
There is an increased risk of injury.
XObserve the additional display messages in the multifunction display.
XDrive on carefully.
XContact a qualified specialist workshop and have the restraint system checked.
For further information about the restraint system, see (
Ypage 42).
Warning and indicator lamps in the instrument cluster263
On-board computer and displays
Z
General notes
The multimedia system section in this Opera-
tor's Manual describes the basic principles for
operation. More information can be found in theDigital Operator's Manual.
Important safety notes
GWARNING
If you operate information systems and com-
munication equipment integrated in the vehi-
cle while driving, you will be distracted from
traffic conditions. You could also lose control
of the vehicle. There is a risk of an accident.
Only operate the equipment when the traffic
situation permits. If you are not sure that this
is possible, park the vehicle paying attention
to traffic conditions and operate the equip-
ment when the vehicle is stationary.
You must observe the legal requirements for the
country in which you are currently driving when
operating the multimedia system.
The multimedia system calculates the route to
the destination without taking the following into
account, for example:
Rtraffic lights
Rstop and yield signs
Rparking or stopping restrictions
Rroad narrowing
Rother road and traffic rules and regulations
The multimedia system may give incorrect nav-
igation recommendations if the actual street/
traffic situation does not correspond with the
digital map's data.
For example:
Ra diverted route
Rthe road layout or the direction of a one-way
street has been changed
For this reason, you must always observe road
and traffic rules and regulations during your
journey. Road and traffic rules and regulations
always have priority over multimedia system
driving recommendations.
Navigation announcements are intended to
direct you while driving without diverting your
attention from the road and driving. Please always use this feature instead of con-
sulting the map display for directions. Looking
at the icons or map display can distract you from
traffic conditions and driving, and increase the
risk of an accident.
This equipment complies with FCC radiation
exposure limits set forth for uncontrolled equip-
ment and meets the FCC radio frequency (RF)
Exposure Guidelines in Supplement C to OET65.
This equipment has very low levels of RF energy
that is deemed to comply without maximum
permissive exposure evaluation (MPE). How-
ever, it is recommended
to insta
ll it at a distance
of at least 8 inches (approx. 20 cm) between the
radiation source and a person's body (not
including limbs such as hands, wrists, feet and
legs).
GWARNING
Modifications to electronic components, their software as well as wiring can impair their
function and/or the function of other net-
worked components. In particular, systems
relevant to safety could also be affected. As a
result, these may no longer function as inten-
ded and/or jeopardize the operating safety of
the vehicle. There is an increased risk of an
accident and injury.
Never tamper with the wiring as well as elec-
tronic components or their software. You
should have all work to electrical and elec-
tronic equipment carried out at a qualified
specialist workshop.
If you make any changes to the vehicle elec-
tronics, the general operating permit is ren-
dered invalid.
Function restrictions
For safety reasons, some functions are restric-
ted or unavailable while the vehicle is in motion.
You will notice this, for example, because either
you will not be able to select certain menu items
or a message will appear to this effect.
Function restrictions269
Multimedia system
Z
traffic conditions. You could also lose control
of the vehicle. There is a risk of an accident.
Only operate the equipment when the traffic
situation permits. If you are not sure that thisis possible, park the vehicle paying attention
to traffic conditions and operate the equip-
ment when the vehicle is stationary.
You must observe the legal requirements for the
country in which you are currently driving when
operating the navigation system.
General notes
Among other things, correct functioning of the
navigation system depends on GPS reception. In
certain situations, GPS reception may be
impaired, there may be interference or there
may be no reception at all, e.g. in tunnels or
parking garages.
Further information can be found in the Digital
Operator's Manual.
Selecting a route type and route options
Multimedia system:
XSelect NaviQNavigation.
The map shows the vehicle's current position.
XSlide 6the controller.
XSelectQRoute Settings.
XSelect a route type.
Notes for route types:
REco Route
Calculates an economic route.
RDynamic Traffic Route
Traffic reports on the route for the route guid-
ance are taken into account (only available in
the USA).
RCalculate Alternative Routes
Different routes are being calculated. Instead
of Start, select the Continuemenu item.
XTo avoid/use route options: selectAvoid
Options.
XSelect a route option.
XWhenUseTollRoadsis selected, select the
payment type.
Notes for route options:
RUse Toll Roads
The route calculation includes roads which
require you to pay a usage fee (toll).
RUse Carpool Lanes(only available in the
USA)
Prerequisite: your vehicle meets the access
conditions for carpool lanes.
Carpool lanes will be included if the carpool
lanes option is activated.
Entering an address
Multimedia system:
XSelect NaviQNavigation.
The map shows the vehicle's current position.
XSlide 6the controller.
XSelect DestinationQAddress Entry.
Enter an address, e.g. as follows:
Rcity or ZIP code, street, house number
Rcountry, city or ZIP code
Rcity or ZIP code, center
Rstreet, city or ZIP code, intersection
XSelect City.
The city in which the vehicle is currently loca-
ted (current vehicle position) is at the top.
Below this, you will see locations for which
route guidance has already been carried out.
XEnter the city.
The Gsymbol: the location is contained on
the digital map multiple times.
XTo switch to the list: slide the5control-
ler.
XSelect the location.
If available, the ZIP code is shown. If there are
different ZIP codes available for the location,
the corresponding digits are displayed with an
X
.
XEnter the street and house number.
The address is in the menu.
Further options for destination entry:
Rsearch for free destination search
The free destination search finds destinations
using fragments of words.
Rselect the last destination
Rselect a contact
Rselect a POI
You can search for a POI by location, name or
telephone number.
Rselect destination on the map
Renter intermediate destination
276Operating system
Multimedia system
low speeds. Otherwise, when in transmis-
sion positionDor Rthe automatic trans-
mission will automatically switch to park
position Pand block the wheels.
ROperating with the Start/Stop button:
Do not open the driver's door when the
engine is switched off or at very low
speeds. Otherwise, when in transmission
position Dor Rthe automatic transmission
will automatically switch to park position P
and block the wheels.
Observe the following to make sure that the
automatic transmission stays in position Nneu-
tral:
Operating with the SmartKey:
XMake sure that the ignition is switched on.
XMake sure that the vehicle is stationary.
XDepress and hold the brake pedal.
XShift to neutral N.
XRelease the brake pedal.
XRelease the electric parking brake, if neces-
sary.
XSwitch off the ignition and leave the SmartKey
in the ignition lock.
Operating with the Start/Stop button:
XMake sure that the ignition is switched on.
XMake sure that the vehicle is stationary.
XDepress and hold the brake pedal.
XEngage park position P.
XRelease the brake pedal.
XRemove Start/Stop button from ignition lock
(Ypage 145).
XInsert the SmartKey into the ignition lock.
XSwitch on the ignition.
XDepress and hold the brake pedal.
XShift to neutral N.
XRelease the brake pedal.
XRelease the electric parking brake, if neces-
sary.
XSwitch off the ignition and leave the SmartKey
in the ignition lock.
You can wash the vehicle in an automatic car
wash from the very start.
If the vehicle is very dirty, pre-wash it before
cleaning it in an automatic car wash.
After using an automat
ic car wash, wipe off wax
from the windshield and the wiper blades. This will prevent smears and reduce wiping noises
caused by residue on the windshield.
Washing by hand
In some countries, washing by hand is only
allowed at specially equipped washing bays.
Observe the legal requirements in each country.
XDo not use hot water and do not wash the
vehicle in direct sunlight.
XUse a soft sponge to clean.
XUse a mild cleaning agent, such as a car
shampoo approved by Mercedes-Benz.
XThoroughly hose down the vehicle with a gen-
tle jet of water.
XDo not point the water jet directly towards the
air inlet.
XUse plenty of water and rinse out the sponge
frequently.
XRinse the vehicle with clean water and dry
thoroughly with a chamois.
XDo not let the cleaning agent dry on the paint-
work.
Carefully remove all deposits of road salt as
soon as possible when driving in winter.
Power washers
GWARNING
The water jet from a circular jet nozzle (dirt
blasters) can cause invisible exterior damage
to the tires or chassis components. Compo-
nents damaged in this way may fail unexpect-
edly. There is a risk of an accident.
Do not use power washers with circular jet
nozzles to clean the vehicle. Have damaged
tires or chassis components replaced imme-
diately.
!Always maintain a distance of at least
11.8 in (30 cm) between the vehicle and the
power washer nozzle. Information about the
correct distance is available from the equip-
ment manufacturer.
Move the power washer nozzle around when
cleaning your vehicle.
Do not aim directly at any of the following:
RTires
RDoor gaps, roof gaps, joints, etc.
RElectrical components
320Care
Maintenance and care
RIt is particularly important to observe the described order when connecting and disconnecting
the jumper cables.
RNever connect or disconnect the battery terminals while the engine is running.
GWARNING
A discharged battery can freeze at temperatures below freezing point. When jump-starting the
vehicle or charging the battery, gases can escape from the battery. There is a risk of an explosion. Allow the frozen battery to thaw out before charging it or jump-starting.
If, at low temperatures, the indicator lamps/warning lamps in the instrument cluster do not light up,
it is highly likely that the discharged battery has frozen. In this case, you may neither charge the
battery nor jump-start the vehicle. The service life of a thawed-out battery may be shorter. The
starting characteristics can be impaired, particularly at low temperatures. Have the thawed-out
battery checked at a qualified specialist workshop.
All vehicles:
!Avoid repeated and lengthy starting attempts. Otherwise, the catalytic converter could be
damaged by the non-combusted fuel.
Do not start the vehicle using a rapid charging device. If your vehicle's battery is discharged, the
engine can be jump-started from another vehicle or from a second battery using jumper cables.
Observe the following points:
RThe battery is not accessible in all vehicles. If the other vehicle's battery is not accessible, jump-
start the vehicle using a second battery or a jump-starting device.
RYou may only jump-start the vehicle when the engine and exhaust system are cold.
RAll vehicles except Mercedes-AMG vehicles: do not start the engine if the battery is frozen. Let
the battery thaw first.
RJump-starting may be performed only using batteries with a nominal voltage of 12 V.
ROnly use jumper cables which have a sufficient cross-section and insulated terminal clamps.
RIf the battery is fully discharged, leave the battery that is being used to jump-start connected for
a few minutes before attempting to start. This charges the battery slightly.
RMake sure that the two vehicles do not touch.
Make sure that:
Rthe jumper cables are not damaged.
Rwhen the jumper cables are connected to the battery, uninsulated sections of the terminal clamp
do not come into contact with other metal sections.
Rthe jumper cables cannot come into contact with parts which can move when the engine is
running, such as the V-belt pulley or the fan.
XSecure the vehicle by applying the electric parking brake.
XShift the transmission to position P.
XMake sure that the ignition is switched off. All indicator lamps in the instrument cluster must be
off. When using the SmartKey, turn the SmartKey to position 0in the ignition lock and remove it
(
Ypage 145).
XSwitch off all electrical consumers, e.g. rear window defroster, lighting, etc.
XOpen the hood.
336Jump-starting
Breakdown assistance
Jump-starting is not considered to be a normal operating condition.
iJumper cables and further information regarding jump-starting can be obtained at any qualified
specialist workshop.
Towing and tow-starting
Important safety notes
Hybrid vehicles: make sure that you read the
separate operating instructions. You could oth-
erwise fail to recognize dangers, e.g. due to high
voltage.
GWARNING
Functions relevant to safety are restricted or
no longer available if:
Rthe engine is not running.
Rthe brake system or the power steering is
malfunctioning.
Rthere is a malfunction in the voltage supply or the vehicle's electrical system.
If your vehicle is being towed, much more
force may be necessary to steer or brake.
There is a risk of an accident.
In such cases, use a tow bar. Before towing,
make sure that the steering moves freely.
GWARNING
When towing or tow-starting another vehicle
and its weight is greater than the permissible
gross weight of your vehicle, the:
Rthe towing eye could detach itself
Rthe vehicle/trailer combination could roll-
over.
There is a risk of an accident.
When towing or tow-starting another vehicle,
its weight should not be greater than the per- missible gross weight of your vehicle.
Details on the permissible gross vehicle weight
of your vehicle can be found on the vehicle iden-
tification plate (
Ypage 370).
!When Active Brake Assist, Distance Pilot
DISTRONIC or the HOLD function is activated,
the vehicle brakes automatically in certain
situations. To avoid damage to the vehicle, deactivate
these systems in the following or similar sit-
uations:
Rwhen towing the vehicle
Rin the car wash
!Make sure that the electric parking brake is
released. If the electric parking brake is faulty,
visit a qualified specialist workshop.
!Secure the tow rope or tow bar to the towing
eye only. Otherwise, the vehicle could
become damaged.
!Do not use the towing eyes for recovery pur-
poses as this could damage the vehicle. If in
doubt, recover the vehicle with a crane.
!When towing, pull away slowly and
smoothly. If the tractive power is too high, the
vehicles could be damaged.
!Shift the automatic transmission to Nand
do not open the driver's or front passenger's
door during towing. The automatic transmis-
sion may otherwise shift to position P, which
could damage the transmission.
!Do not tow with sling-type equipment. This
could damage the vehicle.
!The vehicle can be towed a maximum of
30 miles (50km). The towing speed of 30 mph (50 km/ h)must not be exceeded.
If the vehicle has to be towed more than
30 miles (50km), the entire vehicle must be
raised and transported.
It is better to have the vehicle transported than
to have it towed away.
If the vehicle has suffered transmission damage,
have it transported on a transporter or trailer.
The automatic transmission must be in position N when the vehicle is being towed.
If the automatic transmission cannot be shifted
to position N, have the vehicle transported on a
transporter or trailer.
338Towing and tow-starting
Breakdown assistance
The battery must be connected and charged.
Otherwise, you:
Rcannot turn the SmartKey to position2in the
ignition lock
Rcannot release the electric parking brake
Rcannot shift the automatic transmission to
position N
Disarm the automatic locking feature before the vehicle is towed (
Ypage 84). You could other-
wise be locked out when pushing or towing the
vehicle.
If the vehicle is in a dangerous area, it can be
towed out of that area with both axles on the
ground. In this case, the towing distance must
not be greater than 165 ft (50 m)and must not
exceed a towing speed of 6 mph (10 km/h). For
longer distances, have the vehicle loaded and
transported.
Installing/removing the towing eye
Installing the towing eye
GWARNING
The exhaust tail pipe may be very hot. There is
a risk of burns when removing the rear cover.
Do not touch the exhaust pipe. Take particular
care when removing the rear cover.
The brackets for the screw-in towing eye are
located in the bumpers. They are at the rear and
at the front, under covers :.
XRemove the towing eye from the vehicle tool
kit or the stowage tray (Ypage 327).
XPress the mark on cover:inwards in the
direction of the arrow.
XRemove cover :from the opening.
XScrew in the towing eye clockwise as far as it
will go and tighten it.
Removing the towing eye
XUnscrew and remove the towing eye.
XAttach cover :to the bumper and press until
it engages.
XPlace the towing eye in the vehicle tool kit or
the stowage tray.
Towing a vehicle with both axles on
the ground
It is important that you observe the safety
instructions when towing away your vehicle
(
Ypage 338).
The automatic transmission automatically shifts
to position Pwhen you open the driver's or front-
passenger door or when you remove the Smart-
Key from the ignition lock.
In order to ensure that the automatic transmis-
sion stays in position Nwhen towing the vehicle,
you must observe the following points:
XYou must use the SmartKey instead of the
Start/Stop button (Ypage 145).
XMake sure that the vehicle is stationary and
that the key is in position 0in the ignition lock.
XTurn the SmartKey to position 2in the ignition
lock.
XDepress and hold the brake pedal.
XShift the automatic transmission to position
N .
XRelease the brake pedal.
XRelease the electric parking brake.
XLeave the SmartKey in position 2in the igni-
tion lock.
XSwitch on the hazard warning lamps
(Ypage 126).
In order to signal a change of direction when
towing the vehicle with the hazard warning
lamps switched on, use the combination switch
as usual. In this case, only the indicator lamps
for the direction of travel flash. After resetting
Towing and tow-starting339
Breakdown assistance
Z