2017 MERCEDES-BENZ METRIS ESP

Rfrequent operation in mountainous terrain or
on poor road surfaces
Rleaving the engine idling for long periods on a
frequent basis
In these or similar operating conditions, have
the air filter, engine oil and oil filter, for example,
replaced more frequently. Under more arduous
operating conditions, the tires must be checked more often. Further information can be obtained
at a qualified specialist workshop, e.g. an
authorized Mercedes-Benz Commercial Van
Center.
Hiding service messages
Vehicles without steering wheel buttons
XPress the 3button on the instrument clus-
ter.
Vehicles with steering wheel buttons
XPress the aor% button on the steering
wheel.
Calling up the service due date
Vehicles without steering wheel buttons
The vehicle must be stationary. Use the buttons
in the instrument cluster.
XTurn the SmartKey to position 2in the ignition
lock.
XPress Èto select the service display.
The display shows a possible service mes-
sage.
Vehicles with steering wheel buttons
Using the steering wheel buttons
XTurn the SmartKey to position 2in the ignition
lock.
XPress =or; to select the Servicemenu.
XPress9or: to select the ASSYSTPLUSsubmenu and press ato confirm.
The display shows the service due date.
Battery
Important safety notes
Work on the battery, e.g. removing or installing,
requires specialist knowledge and the use of
special tools. Therefore, always have work on the battery carried out at a qualified specialist
workshop.
GWARNING
Work carried out incorrectly on the battery
can lead, for example, to a short circuit and
thus damage the vehicle electronics. This can
lead to function restrictions applying to
safety-relevant systems, e.g the lighting sys-
tem, the ABS (anti-lock braking system) or the
ESP
®(Electronic Stability Program). The oper-
ating safety of your vehicle may be restricted.
You could lose control of the vehicle, for
example:
Rwhen braking
Rin the event of abrupt steering maneuvers
and/or when the vehicle's speed is not
adapted to the road conditions
There is a risk of an accident.
In the event of a short circuit or a similar inci-
dent, contact a qualified specialist workshop
immediately. Do not drive any further. You
should have all work involving the battery car- ried out at a qualified specialist workshop.
Further information can be found under "ABS"
(
Ypage 64) and under "ESP®" (Ypage 65).
GWARNING
Electrostatic build-up can lead to the creation of sparks, which could ignite the highly explo-
sive gases of a battery. There is a risk of an
explosion.
Before handling the battery, touch the vehicle
body to remove any existing electrostatic
build-up.
The flammable gas mix is produced when the
battery is charged or when the vehicle is jump-
started.
Always make sure that neither you nor the bat-
tery are electro statically charged. Electrostatic
charging results, for example, from:
Rwearing synthetic clothing
Rfriction between clothing and the seat
Rdragging or pushing the battery across carpet
flooring or any other synthetic materials
Rrubbing the battery with cloths or towels.
258Battery
Maintenance and care

used cleaning productsinan environmentally
responsible manner.
HEnvironmental note
Dispose of empty packaging and cleaning
cloths inan environmentally responsible man-
ner.
Regular care of your veh icle isa condition for
retaining the qualityin the long term.
Use care products and cleaning agents recom-
mended and approved byMercedes-Benz.
Washing the vehicle and cleaning the
paintwork
Automatic car wash
GWAR NING
Braking eff iciency isreduced after washing
the veh icle. There isa risk of an acc ident.
After the veh iclehas been washed, brake
carefully whilepaying attention to the traff ic
conditions unt ilfull braking power isrestored.
!Make sure that the automat iccar wash is
suitable for the size of the veh icle.
Before washing the veh icle inan automat ic
car wash, fold inthe exterior mirrors and
remove any additional antennas. Otherwise,
the exterior mirror, antenna or the veh icle
itself could bedamaged.
Make sure that the exterior mirrors are fully
folded out again and that any additional
antennas are re-installed when you leave the
automat iccar wash.
!Make sure that:
Rthe side wind ows and the roof are com-
plet ely closed
Rthe clim ate control blower is swit ched off
Rthewind shield wiper swit chisat position 0
The veh iclecould otherwise be damaged.
You can wash the veh icle inan automat iccar
wash from the very start.
Wash off excess dirtbefore cleaning the veh icle
in an automat iccar wash. After putting the vehicle through an automat
ic
car wash, wipeoff wax from:
Rthe windshield
Rthewind shield wiperblades
This will prevent smears and reduce wiping
noises caused byresidue on the windshield.
Ron vehicles with rear doors, from the rear view
c
amera lens inthe top of the license plate
molding (
Ypage 267)
Washing by hand
In some countries, washing by hand is only
allowed at specially equipped washing bays.
Observe the legal requirements of the country
you are currently in when washing by hand.
XDo not use hot water and donot wash the
vehicle in direct sunlight.
XUse a soft car sponge.
XUse a mildcleaning agent, e.g. a Mercedes-
Benz approved car shampoo.
XThoroughly hose down the vehicle with a gen-
tle jet of water.
XDo not point the water jet directly towards the
air inlet grilles.
XUse plenty of water and rinse out the sponge
frequently.
XRinse the vehicle with clean water and dry
thoroughly with a chamois.
XDo not let the cleaning agents dry on the
paintwork.
When using the vehicle inwinter, remove all
traces of road salt deposits carefully and as
soon as possible.
Power washers
GWARNING
The water jet from a circular jet nozz le(dirt
blasters) can cause invisible exterior damage
to the tires or chassis components. Compo-
nents damaged in this way may fail unexpect-
edly. There is a risk of an accident.
Do not use power washers with circular jet
nozzles to clean the vehicle. Have damaged
tires or chassis components replaced imme-
diat ely.
!Under no circumstances use power washers
in the vehicle interior. The pressurized water
264Care
Maintenance and care

and associated spray produced by the power
washer could cause extensive damage to thevehicle.
!When using high-pressure cleaning equip-
ment, maintain a minimum distance of
approx. 1 ft (30 cm)betwee nthe spra ynozzle
and th evehicl eparts. Do no tuse apowe r
washer wit h around-jet nozzle. You could
damage th evehicl eor engin eparts.
!Kee pth ewater je tmovin gconstantl ywhile
cleaning .This will avoid causin gdamage to
th evehicle.
Do no tpoin tth ewater je tat:
Rdoo rjoints
Rrear vie wcamera
Rair bellows
Rbrak ehoses
Rwhee lbalance weights
Relectrica lcomponent s
Relectricalconnection s
Rseals
Rdrive train ,especially no tat th eintermedi-
ate bearin gof th epropelle rshaf t
Cleaning the engine
!Water mus tno tente rintak eor ventilation
openings. Whe ncleaning wit hhigh pressur e
water or steam cleaners ,th espray mus tno t
be aime ddirectl yat electrica lcomponent sor
th eterminals of electrica llines.
Preserve th eengin eafter th eengin ehas been
cleaned. Protect th ebelt drive system from
exposure to th epreservative agent.
Also observ eth einformation under "Powe r
washers " (
Ypage 264).
Cleaning the paintwork
!Do notaffix:
Rstickers
Rfilm s
Rmagneti cplates or similar items
to painte dsurfaces. You could otherwise
damage th epaintwork .
Scratches, corrosiv edeposits, area saffecte dby
corrosio nand damage caused by inadequate
car ecanno talways be completely repaired. In
suc hcases, visit aqualified specialist workshop .
XRemove impurities immediately, wher epos -
sible, whils tavoidin grubbin gto ohard.
XSoak insec tremain swit hinsec tremove rand
rinse off th etreated area safterwards .
XSoak birddroppings wit hwater and rinse off
th etreated area safterwards .
XRemove coolant, brak efluid, tree resin ,oils ,
fuel sand greases by rubbin ggentl ywit h a
cloth soaked in petroleum ether or lighte r
fluid.
XUse tar remove rto remove tar stains.
XUse silicon eremove rto remove wax .
Cleaning the windows
GWARNING
You could become trapped by th ewindshield
wiper sif they start movin gwhile cleaning th e
windshield or wiper blades. There is aris kof
injury.
Always switch off th ewindshield wiper sand
th eignition before cleaning th ewindshield or
wiper blades.
!Do no tfol dth ewindshield wiper saway from
th ewindshield unless th ehoo dis closed .Oth-
erwise, you could damage th ehood.
!Hold th ewiper arm securel ywhen foldin g
back. The windshield could be damaged if th e
wiper arm smack sagainst it suddenly.
!Do no tuse dry cloths, abrasiv eproducts ,
solvents or cleaning agents containin gsol-
vents to clean th einside of th ewindows .Do
no ttouch th einside sof th ewindows wit h
har dobjects ,e.g. an ice scrape ror ring. There
is otherwise aris kof damagin gth ewindows .
!Clean thewater drainag echannels of th e
windshield and th erear window at regular
intervals. Deposit ssuc has leaves, petals and
pollen may under certain circumstances pre -
ven twater from draining away. This can lead
to corrosio ndamage and damage to elec -
tronic components.
XClean th einside and outside of th ewindows
wit h a damp cloth and acleaning agen tthat is
recommended and approve dby Mercedes -
Benz .
Care265
Maintenance and care
Z

Cleaning the rear view camera
!Do not use dry, coarse or hard cloths and do
not scrub. You could otherwise scratch or
damage the lens of the rear view camera.
When cleaning the vehicle with a high-pres-
sure or steam cleaner, observe a minimum
distance of 1.6 ft (50 cm) to the rear view
camera. Do not aim directly at the rear view
camera. You could otherwise damage the rear
view camera.
Make sure that you do not apply any wax to
camera lens when waxing the vehicle. If neces-
sary, remove the wax using water, shampoo and a soft cloth.
Vehicles with rear doors
XClean camera lens :with clean water and a
soft cloth.
Vehicles with a tailgate
XMake sure that the engine is switched off and
the key is in position 2in the ignition lock.
XEngage reverse gear or shift the transmission
to position R.
The rear view camera flap opens.
XClean camera lens :with clean water and a
soft cloth.
Cleaning the sliding door
The care instructions do not apply to electric
sliding doors.
XRemove foreign objects from the vicinity of
contact surfaces ;and contact pins :of
the sliding door.
XClean contact surfaces ;and contact
pins :with a mild cleaning agent and a soft
cloth.
Do not oil or grease contact plates ;or con-
tact pins :.
Cleaning the trailer tow hitch
HEnvironmental note
Dispose of rags soaked in oil and grease in an
environmentally responsible manner.
!Do not clean the ball coupling with a power
washer. Do not use solvents.
!Observe the notes on additional care for the
trailer tow hitch (see the manufacturer's oper-
ating instructions).
You can also have the maintenance work on the ball coupling and the trailer tow hitch carried out
by a qualified specialist workshop.
Interior
Cleaning the interior
!When using liquids to clean the vehicle inte-
rior, observe the following points:
RUnder no circumstances use power wash-
ers.
RMake sure that no fluids enter or remain in
gaps and cavities.
Care267
Maintenance and care
Z

increased wrinkling, to certain environmen-
tal influences (such as high humidity or
intense heat).
Rregular care is essential to make sure that
the appearance and comfort of the covers
are retained over time.
To clean genuine leather covers:
XRemove any dust, crumbs etc. If necessary,
carefully vacuum-clean the seat covers.
XCarefully wipe the leather seat covers with a
damp cloth.
XWipe over again with a dry cloth.
Make sure that the leather does not become
soaked, especially perforated parts.
XThen treat the leather seats with a leather
care foam.
Only use leather care agents that have been
tested and approved by Mercedes-Benz.
Observe the manufacturer's instructions.
Cleaning the seat belts
GWARNING
Seat belts can become severely weakened if
bleached or dyed. This could cause the seat
belts to tear or fail, for instance, in the event of an accident. This poses an increased risk of
injury or fatal injury.
Never bleach or dye the seat belts.
!Do not clean the seat belts using chemical
cleaning agents. Do not dry the seat belts by
heating at temperatures above 176 ‡(80 †)
or in direct sunlight.
Remove any stains or dirt immediately. This will
avoid residue or damage.
XUse clean, lukewarm water and soap solution.
Cleaning the headliner and carpets
XHeadliner: if it is very dirty, use a soft brush or
dry shampoo.
XCarpets: use the carpet and textile cleaning
agents recommended and approved by
Mercedes-Benz.
Care269
Maintenance and care
Z

Have the vehicle transported on a transporter or
trailer if it has transmission damage.
When towing, the automatic transmission must
be in position N. If the automatic transmission
cannot be shifted to position N, have the vehicle
transported on a transporter or trailer.
The battery must be connected and charged.
Otherwise, you:
Rcannot turn the key to position 2in the igni-
tion lock
Rcannot shift the transmission to position N
Before the vehicle is towed, switch off the auto-
matic locking feature (
Ypage 74). You could
otherwise lock yourself out of the vehicle when
pushing or towing away the vehicle.
Installing/removing the towing eye
The fixture for the front towing eye is located in the
bumper.
The rear towing eye is located under the bumper.
If you tow or tow-start a vehicle, attach the tow-
ing device to rear towing eye ;.
If your vehicle is equipped with a trailer tow
hitch, attach the towing device to the trailer tow
hitch (
Ypage 163). Installing the front towing eye
XTake the towing eye and screwdriver from the
vehicle tool kit (Ypage 270).
XPress the arrow on the cover
:and remove
cover :from the opening.
You will see the fixture for the towing eye.
XScrew in the towing eye clockwise to the stop.
XInsert the screwdriver into the towing eye and
tighten the towing eye.
XStow the screwdriver in the vehicle tool kit
(Ypage 270).
Removing the front towing eye
XRemove the screwdriver from the vehicle tool
kit (Ypage 270).
XInsert the screwdriver into the towing eye and
turn the screwdriver counter-clockwise.
XUnscrew the towing eye.
XInsert cover :with the lug at the top and
press it in at the bottom until it engages.
XStow the towing eye and the screwdriver with
the vehicle tool kit (Ypage 270).
Towing with the rear axle raised
!
Vehicles with automatic transmission must
not be towed with the rear axle raised. The
vehicle/trailer combination may otherwise
swerve or even roll over.
!The ignition must be switched off if the vehi-
cle is being towed with the front or rear axle
raised. Otherwise, ESP
®may intervene and
damage the brake system.
XSwitch on the hazard warning lamps
(Ypage 96).
XTurn the front wheels to the straight-ahead
position.
XRelease the parking brake.
XIf necessary, turn the key to position 0in the
ignition lock and remove it.
XTake the key with you when leaving the vehi-
cle.
XDo not exceed the towing speed of 30 mph
(50 km/h).
Please observe the important safety instruc-
tions when towing your vehicle with the rear axle
raised (
Ypage 274).
Tow-starting and towing away275
Breakdown assistance
Z

Towing the vehicle with both axles on
the ground
Important safety notes
GWARNING
You can no longer steer the vehicle if the
steering wheel lock has been engaged. There
is a risk of an accident.
Always switch off the ignition when towing the
vehicle with a tow cable or a tow bar.
!Do not exceed the towing speed of 30 mph
(50 km/h). You could otherwise damage the
transmission.
Please observe the important safety notes
before towing your vehicle (
Ypage 274).
Towing vehicles with automatic trans-
mission
XTurn the key to position 2in the ignition lock.
XDepress the brake pedal and keep it
depressed.
XShift the automatic transmission to position
N.
XLeave the key in position 2in the ignition lock.
XSwitch on the hazard warning lamps
(Ypage 96).
XRelease the parking brake.
XRelease the brake pedal.
XDo not exceed the towing speed of 30 mph
(50 km/h).
Recovering a vehicle that is stuck
!
When recovering a vehicle that has become
stuck, pull it as smoothly and evenly as pos-
sible. Excessive tractive power could damage
the vehicles.
If the drive wheels get trapped on loose or
muddy ground, recover the vehicle with the
utmost care. This is especially the case if the
vehicle is laden.
Never attempt to recover a vehicle with a trailer
attached.
Pull out the vehicle backwards, if possible, using
the tracks it made when it became stuck.
Transporting the vehicle
!
You may only secure the vehicle by the
wheels, not by parts of the vehicle such as
axle or steering components. Otherwise, the
vehicle could be damaged.
The towing eye or trailer tow hitch can be used
to pull the vehicle onto a trailer or transporter if
you wish to transport it.
XTurn the key to position 2in the ignition lock.
XShift the transmission to position N.
XRelease the parking brake.
If the vehicle is loaded:
XShift the transmission to position P.
XTurn the key to position 0in the ignition lock
and remove it.
XMake sure the parking brake is applied.
XLash down the vehicle.
Tow-starting (emergency engine
starting)
General notes
!Vehicles with automatic transmission must
not be tow-started. You could otherwise dam-
age the automatic transmission.
You can find information on jump-starting under
"Jump-starting“ (
Ypage 272).
Electrical fuses
The fuse allocation chart and important safety
information on the fuses can be found in the
"Fuse allocation chart" supplement.
276Electrical fuses
Breakdown assistance

RDo not drive with tires which have too little
tread depth, as this significantly reduces the
traction on wet roads (hydroplaning).
RReplace the tires after six years at the latest,
regardless of wear. This also applies to the
spare wheel.
Operation in winter
General notes
Have your vehicle winterproofed at a qualified
specialist workshop at the onset of winter.
Only use wheels with tire sizes approved by
Mercedes-Benz.
Prior to the onset of winter, ensure that snow
chains are stowed in the vehicle (
Ypage 280).
Snow chains cannot be mounted on all wheel/
tire combinations. Observe the restrictions on
the use of snow chains under "Wheel/tire com-
binations" (
Ypage 300).
Also observe the notes in the "Changing a
wheel" section (
Ypage 296).
Driving with summer tires
At temperatures below 45 ‡ (+7 †), summer
tires lose elasticity and therefore traction and
braking power. Change the tires on your vehicle
to M+S tire s. Usingsu mmer tires at very cold
temperatures could cause tears to form,
thereby damaging the tires permanently.
Mercedes-Benz cannot accept responsibility for
this type of damage.
M+S tires
GWARNING
Wheel and tire dimensions as well as the type of tire can vary between the spare wheel and
the wheel to be replaced. When the spare
wheel is mounted, driving characteristics may be severely affected. There is a risk of an acci-
dent.
In order to reduce risks:
Ryou should therefore adapt your driving
style and drive carefully.
Rnever mount more than one spare wheel
that differs from the wheel to be replaced.
Ronly use a spare wheel that differs from the
wheel to be replaced for a short time.
Rhave a spare wheel that differs from the
wheel that has been changed replaced at
the nearest qualified specialist workshop.
You must observe the correct wheel and
tire dimensions as well as the wheel type.
GWARNING
M+S tires with a tire tread depth of less than
ã in (4 mm) are not suitable for use in winter
and do not provide sufficient traction. There is
a risk of an accident.
M+S tires with a tread depth of less than ãin
(4 mm) must be replaced immediately.
Use winter tires or all-season tires at tempera-
tures below 45 ‡ (+7 †). Both types of tire are
identified by the M+S marking.
Only winter tires bearing the isnowflake
symbol in addition to the M+S marking provide
the best possible grip in wintry road conditions.
Only these tires will allow driving safety systems
such as ABS and ESP
®to function optimally in
winter. These tires have been developed specif-
ically for driving in snow.
For safe driving, use M+S tires of the same make
and tread pattern on all wheels.
Always observe the maximum permissible
speed specified for the M+S tires you have
mounted.
If you mount M+S tires that have a lower maxi-
mum permissible speed than the maximum
design speed of the vehicle, affix a correspond- ing warning label in the driver's field of vision.
You can obtain this at a qualified specialist work-
shop.
Once you have mounted the winter tires:
XCheck the tire pressure (Ypage 280).
XRestart the tire pressure monitor
(Ypage 287).
Operation in winter279
Wheels and tires
Z