2017 MERCEDES-BENZ GLC SUV ESP

Problems with the transmission
ProblemPossible causes/consequences andMSolutions
The transmission has
problems shifting gear.The transmission is losing oil.
XHave the transmission checked at a qualified specialist workshop
immediately.
The acceleration ability
is deteriorating.
The transmission no lon-
ger changes gear.The transmission is in emergency mode.
It is only possible to shift intosecondgear and reverse gear.
XStop the vehicle.
XShift the transmission to position j.
XSwitch off the engine.
XWait at least ten seconds before restarting the engine.
XShift the transmission to positionhork.
If h is selected, the transmission shifts to secondgear; ifkis
selected, the transmission shifts to reverse gear.
XHave the transmission checked at a qualified specialist workshop
immediately.
Transfer case
This section is only valid for vehicles with 4-
wheel drive (4MATIC). Power is always trans-
mitted to both axles.
!Performance tests may only be carried out
on a 2-axle dynamometer. The brake system
or transfer case could otherwise be damaged. Contact a qualified specialist workshop for a
performance test.
!Since ESP®engages automatically, the igni-
tion must be switched off (the SmartKey or
Start/Stop button must be in position gor
1) if
Rthe electrical parking brake is being tested
using a dynamometer
Rthe vehicle is being towed with only one
axle raised (not permitted for vehicles with
4MATIC)
Otherwise, the brake system can be dam-
aged.
!Vehicles with 4MATIC must not be towed
with either the front or the rear axle raised, as
doing so will damage the transmission.
Refueling
Important safety notes
GWARNING
Fuel is highly flammable. If you handle fuel
incorrectly, there is a risk of fire and explo-
sion.
You must avoid fire, open flames, creating
sparks and smoking. Switch off the engine
and, if applicable, the auxiliary heating before refueling.
GWARNING
Fuel is poisonous and hazardous to health.
There is a risk of injury.
You must make sure that fuel does not come into contact with your skin, eyes or clothing
and that it is not swallowed. Do not inhale fuel
vapors. Keep fuel away from children.
If you or others come into contact with fuel,
observe the following:
RWash away fuel from skin immediately
using soap and water.
RIf fuel comes into contact with your eyes,
immediately rinse them thoroughly with
148Refueling
Driving and parking

Switching off the engine
Important safety notes
GWARNING
The automatic transmission switches to neu-
tral position Nwhen you switch off the engine.
The vehicle may roll away. There is a risk of an
accident.
After switching off the engine, always switch
to parking position P. Prevent the parked vehi-
cle from rolling away by applying the parking
brake.
Vehicles with automatic transmission
XApply the electric parking brake.
XShift the transmission to position j.
XWith the SmartKey:turn the SmartKey to
position uin the ignition lock and remove it.
The immobilizer is activated.
XWith the Start/Stop button: press the
Start/Stop button (Ypage 133).
The engine stops and all the indicator lamps in
the instrument cluster go out.
When the driver's door is closed, this corre-
sponds to key position 1. When the driver's
door is open, this corresponds to key position
u, "Key removed".
If you switch the engine off with the transmis-
sion in position korh the automatic trans-
mission shifts to iautomatically.
With the SmartKey: if you then open the driv-
er's door or the front-passenger door or remove the SmartKey from the ignition, the automatic
transmission shifts to jautomatically.
With the Start/Stop button: if you then open
the driver's door or the front-passenger door,
the automatic transmission shifts to jauto-
matically.
If you want the automatic transmission to
remain in neutral i, for example, when having
the vehicle cleaned in an automatic car wash
with a towing system:
XVehicles with KEYLESS-GO or KEYLESS-
GO start function: remove the Start/Stop
button from the ignition lock.
XInsert the SmartKey into the ignition lock.
XAll vehicles: switch the ignition on.
XDepress the brake pedal and keep it
depressed.
XEngage neutral i.
XRelease the brake pedal.
XRelease the electric parking brake.
XSwitch off the ignition and leave the SmartKey
in the ignition lock.
The engine can be switched off in an emergency
while the vehicle is in motion by pressing and
holding the Start/Stop button for three sec-
onds. This function operates independently of
the ECO start/stop automatic engine switch-off
function.
Electric parking brake
General notes
GWARNING
If you leave children unsupervised in the vehi-
cle, they could set it in motion by, for example:
Rrelease the parking brake.
Rshift the automatic transmission out of the
parking position P.
Rstart the engine.
In addition, they may operate vehicle equip-
ment and become trapped. There is a risk of
an accident and injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children unsupervised in the vehicle.
The function of the electric parking brake is
dependent on the on-board voltage. If the on-
board voltage is low or there is a malfunction in
the system, it may not be possible to apply the
released parking brake.
XIf this is the case, only park the vehicle on
level ground and secure it to prevent it rolling
away.
XShift the transmission to position j.
It may not be possible to release an applied
parking brake if the on-board voltage is low or
there is a malfunction in the system. Contact a
qualified specialist workshop.
The electric parking brake performs a function
test at regular intervals while the engine is
Parking155
Driving and parking
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The ECO display consists of three sections, with
an inner and outer area. The sections corre-
spond to the following three categories:
:Acceleration(evaluation of all accel-
eration processes):
Rthe outer area fills up and the inner area lights up green: moderate
acceleration, especially at higher
speeds
Rthe outer area empties and the
inner area is gray: sporty acceler-
ation
;Coasting (evaluation of all decelera-
tion processes):
Rthe outer area fills up and the inner area lights up green: anticipatory
driving, keeping your distance and
early release of the accelerator.
The vehicle can coast without use
of the brakes.
Rthe outer area empties and the
inner area is gray: frequent heavy
braking
=Constant (continuous evaluation
over the entire journey):
Rthe outer area fills up and the inner area lights up green: constant
speed and avoidance of unneces-
sary acceleration and deceleration
Rthe outer area empties and the
inner area is gray: fluctuations in
speed
The three inner areas display the current driving
style and light up green as a result of a particu-
larly economical driving style. Depending on thedriving situation, up to two areas may light up
simultaneously.
At the beginning of the journey, the three outer
areas are empty and fill up as a result of eco-
nomical driving. A higher level indicates a more
economical driving style. If the three outer areas
are completely filled at the same time, the driver
has adopted the most economical driving style
for the selected settings and prevailing condi-
tions. The ECO display border lights up.
The ECO display does not indicate the actual fuel consumption. The additionally achieved range
displayed under Bonus fr. Start
does not
indicate a fixed consumption reduction. In addition to driving style, the actual consump-
tion is affected by other factors, such as:
Rload
RTire pressure
RCold start
RChoice of route
RActive electrical consumers
These factors are not included in the ECO dis-
play.
An economical driving style specially requires
driving at moderate engine speeds.
Achieving a higher value in the categories
"Acceleration" and "Constant":
Robserve the gearshift recommendations
Rdrive using drive program E
On long journeys at a constant speed, e.g. on the
highway, only the outer area for "constant" will
change.
The ECO display summarizes the driving style
from the start of the journey to its completion.
Therefore, there are more marked changes in
the outer areas at the start of a journey. On lon- ger journeys, there are fewer changes. For more
marked changes, perform a manual rest
(
Ypage 214).
For further information on the ECO display, see
(
Ypage 213).
Braking
Important safety notes
GWARNING
If you shift down on a slippery road surface in an attempt to increase the engine's braking
effect, the drive wheels could lose their grip.
There is an increased danger of skidding and
accidents.
Do not shift down for additional engine brak-
ing on a slippery road surface.
Downhill gradients
!On long and steep gradients, you must
reduce the load on the brakes by shifting to a
lower gear in good time. This allows you to
take advantage of the engine's braking effect.
This helps you to avoid overheating the
brakes and wearing them out excessively.
Driving tips159
Driving and parking
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When you take advantage of engine braking, a
drive wheel may not turn for some time, e.g.
on a slippery road surface. This could cause
damage to the drive train. This type of damage is not covered by the Mercedes-Benz war-
ranty.
Heavy and light loads
GWARNING
If you rest your foot on the brake pedal while
driving, the braking system can overheat. This increases the stopping distance and can even
cause the braking system to fail. There is a
risk of an accident.
Never use the brake pedal as a footrest. Never
depress the brake pedal and the accelerator
pedal at the same time.
!Depressing the brake pedal constantly
results in excessive and premature wear to
the brake pads.
If the brakes have been subjected to a heavy
load, do not stop the vehicle immediately. Drive
on for a short while. This allows the airflow to
cool the brakes more quickly.
Wet roads
If you have driven for a long time in heavy rain
without braking, there may be a delayed reac-
tion from the brakes when braking for the first
time. This may also occur after the vehicle has
been washed or driven through deep water.
You have to depress the brake pedal more
firmly. Maintain a greater distance from the
vehicle in front.
After driving on a wet road or having the vehicle
washed, brake firmly while paying attention to
the traffic conditions. This will warm up the
brake discs, thereby drying them more quickly
and protecting them against corrosion.
Limited braking performance on salt-
treated roads
If you drive on salted roads, a layer of salt resi-
due may form on the brake discs and brake
pads. This can result in a significantly longer
braking distance.
RIn order to prevent any salt build-up, apply the
brakes occasionally while paying attention to
the traffic conditions.
RCarefully depress the brake pedal and the
beginning and end of a journey.
RMaintain a greater distance to the vehicle
ahead.
Servicing the brakes
!The brake fluid level may be too low, if:
Rif the red brake warning lamp lights up in
the instrument cluster and
Ryou hear a warning tone while the engine is
running
Observe additional warning messages in the
multifunction display.
The brake fluid level may be too low due to
brake pad wear or leaking brake lines.
Have the brake system checked immediately. Consult a qualified specialist workshop to
arrange this.
!Vehicles with 4MATIC: function or per-
formance tests may only be carried out on a 2-
axle dynamometer. If you wish to operate the
vehicle on such a dynamometer, please con-
sult a qualified specialist workshop in
advance. You could otherwise damage the
drive train or the brake system.
!Vehicles with 4MATIC: the ESP®system
operates automatically. If the electric parking
brake is tested on a brake dynamometer, the
engine and ignition must be switched off: turn
the SmartKey in the ignition lock to position
u or1 or press the Start/Stop button
repeatedly in accordance with the given
SmartKey positions.
Braking triggered automatically by ESP
®may
cause severe damage to the brake system.
All checks and maintenance work on the brake
system must be carried out at a qualified spe-
cialist workshop.
Have brake pads installed and brake fluid
replaced at a qualified specialist workshop.
If the brake system has only been subject to
moderate loads, you should test the functional-
ity of your brakes at regular intervals.
Information on BAS (Brake Assist) (
Ypage 65)
and BAS PLUS (Brake Assist PLUS) (Ypage 66).
160Driving tips
Driving and parking

braking maneuvers. Do not use the cruise con-
trol or DISTRONIC PLUS.
If the vehicle threatens to skid or cannot be
stopped when moving at low speed:
XShift the transmission to positioni.
The outside temperature indicator is not
designed to serve as an ice-warning device and is therefore unsuitable for that purpose.
Changes in the outside temperature are dis-
played after a short delay.
Indicated temperatures just above the freezing
point do not guarantee that the road surface is
free of ice. The road may still be icy, especially in
wooded areas or on bridges. The vehicle could
skid if you fail to adapt your driving style. Always
adapt your driving style and drive at a speed to
suit the prevailing weather conditions.
You should pay special attention to road condi-
tions when temperatures are around freezing
point.
For more information on driving with snow
chains, see (
Ypage 338).
For more information on driving with summer
tires, see (
Ypage 338).
Observe the notes in the "Winter operation" sec-
tion (
Ypage 338).
Driving systems
Mercedes-Benz Intelligent Drive
Mercedes-Benz Intelligent Drive stands for inno-
vative driver assistance and safety systems
which enhance comfort and support the driver in
critical situations. With these intelligent co-ordi- nated systems Mercedes-Benz has set a mile-
stone on the path towards autonomous driving.
Mercedes-Benz Intelligent Drive embraces all
elements of active and passive safety in one well
thought out system – for the safety of the vehi-
cle occupants and that of other road users.
Further information on driving safety systems
(
Ypage 64).
Cruise control
General notes
Cruise control maintains a constant road speed
for you. It brakes automatically in order to avoid exceeding the set speed. Change into a lower gear in good time on long and steep downhill
gradients. This is especially important if the
vehicle is laden or towing a trailer. By doing so,
you will make use of the braking effect of the
engine. This relieves the load on the brake sys-
tem and prevents the brakes from overheating
and wearing too quickly.
Use cruise control only if road and traffic con-
ditions make it appropriate to maintain a steady
speed for a prolonged period. You can store any
road speed above 20 mph (30 km/h).
Important safety notes
Cruise control can neither reduce the risk of an
accident if you fail to adapt your driving style nor override the laws of physics. Cruise control can-
not take into account the road, traffic and
weather conditions. Cruise control is only an
aid. You are responsible for maintaining a safe
distance to the vehicle in front, for vehicle
speed, for braking in good time and for staying in
lane.
Do not use cruise control:
Rin road and traffic conditions which do not
allow you to maintain a constant speed, e.g. in
heavy traffic or on winding roads
Ron slippery road surfaces. Braking or accel-
erating could cause the drive wheels to lose
traction and the vehicle could then skid
Rwhen there is poor visibility, e.g. due to fog,
heavy rain or snow
If there is a change of drivers, advise the new
driver of the speed stored.
iThe speed indicated in the speedometer
may differ slightly from the speed stored.
Cruise control lever
:Activates or increases speed
;Activates or reduces speed
162Driving systems
Driving and parking

=Deactivates cruise control
?Activates at the current speed/last stored
speed
When you activate cruise control, the stored
speed is shown in the multifunction display for
five seconds. The ésymbol appears on the
multifunction display.
Speedometer with segments: when cruise
control is activated, the segments from the
stored speed to the end of the scale light up.
Storing and maintaining the current
speed
You can store the current speed if you are driv-
ing faster than 20 mph (30 km/h).
XAccelerate the vehicle to the desired speed.
XBriefly press the cruise control lever up :or
down ;.
XRemove your foot from the accelerator pedal.
Cruise control is activated. The vehicle auto-
matically maintains the stored speed.
iCruise control may be unable to maintain
the stored speed on uphill gradients. The
stored speed is resumed when the gradient
evens out. Cruise control maintains the
stored speed on downhill gradients by auto-
matically applying the brakes.
Storing the current speed or calling up
the last stored speed
GWARNING
If you call up the stored speed and it is lower
than the current speed, the vehicle deceler-
ates. If you do not know the stored speed, the vehicle could decelerate unexpectedly. There
is a risk of an accident.
Pay attention to the road and traffic condi-
tions before calling up the stored speed. If you
do not know the stored speed, store the
desired speed again.
XBriefly pull the cruise control lever towards
you ?.
XRemove your foot from the accelerator pedal.
The first time cruise control is activated, it
stores the current speed or regulates the
speed of the vehicle to the previously stored
speed.
Setting a speed
Keep in mind that it may take a brief moment
until the vehicle has accelerated or braked to
the speed set.
XPress the cruise control lever up :for a
higher speed or down ;for a lower speed.
XTo adjust the set speed in 1 mph incre-
ments (1 km/h increments): briefly press
the cruise control lever up :or down ;to
the pressure point.
Every time the cruise control lever is pressed
up : or down ;the last speed stored is
increased or reduced.
XTo adjust the set speed in 5 mph incre-
ments (10 km/h increments): briefly press
the cruise control lever up :or down ;
beyond the pressure point.
Every time the cruise control lever is pressed
up : or down ;the last speed stored is
increased or reduced.
iCruise control is not deactivated if you
depress the accelerator pedal. If you acceler-
ate to overtake, cruise control adjusts the
vehicle's speed to the last speed stored after
you have finished overtaking.
Deactivating cruise control
There are several ways to deactivate cruise con-
trol:
XBriefly press the cruise control lever forward
=.
or
XBrake.
Cruise control is automatically deactivated if:
Ryou engage the electric parking brake
Ryou are driving at less than 20 mph (30 km/h)
RESP®intervenes or you deactivate ESP®
Ryou shift the transmission to position i
while driving
If cruise control is deactivated, a warning tone
sounds. You will see the Cruise Control Off
message in the multifunction display for approx-
imately five seconds. The message on the mul-
tifunction display disappears and the segments
on the speedometer go out.
iWhen you switch off the engine, the last
speed stored is cleared.
Driving system s163
Driving an d parking
Z

DISTRONICPLUS
General notes
DISTRONIC PLU Sregulates th espeed and auto-
matically helps you maintain th edistanc efrom
th evehicle detecte din front. Vehicles are detec -
te dwit hth eaid of th eradar sensor system.
DISTRONIC PLU Sbrake sautomatically so that
th eset speed is no texceeded.
Change into alowe rgear in goo dtime on lon g
and steep downhill gradients. Thi sis especially
important if th evehicle is laden. By doin gso, you
will mak euse of th ebraking effect of th eengine.
Thi srelieves th eload on th ebrake syste mand
prevents th ebrake sfrom overheatin gand wear -
in g to oquickly.
If DISTRONIC PLU Sdetects that there is aris kof
a collision ,you will be warned visually and
acoustically. DISTRONIC PLU Scanno tpreven t a
collision without your intervention .An intermit -
tent warnin gtone will then soun dand th edis -
tanc ewarnin glamp will ligh tup in th einstru-
men tcluster. Brak eimmediately in order to
increase th edistanc eto th evehicle in fron tor
take evasiv eaction provided it is saf eto do so.
DISTRONIC PLU Soperates in th espeed range
between 0mph (0 km/ h) and 120 mph
(200 km/h).
Do not use DISTRONIC PLUS whil
e driving on
roads with steep gradients.
As DISTRONIC PLUS transmits radar waves, it
can resemble the radar detectors of the respon-
sible authorities. You can refer to the relevant
chapter in the Operator's Manual if questions
are asked about this.
iUSA only: This device has been approved by
the FCC as a "Vehicular Radar System". The
radar sensor is intended for use in an auto-
motive radar system only. Removal, tamper-
ing, or altering of the device will void any war-
ranties, and is not permitted by the FCC. Do
not tamper with, alter, or use in any non-
approved way.
Any unauthorized modification to this device
could void the user's authority to operate the
equipment.
iCanada only: This device complies with
RSS-210 of Industry Canada. Operation is
subject to the following two conditions:
1. This device may not cause interference,
and 2. This device must accept any interference
received, including interference that may
cause undesired operation of the device.
Removal, tampering, or altering of the device
will void any warranties, and is not permitted.
Do not tamper with, alter, or use in any non-
approved way.
Any unauthorized modification to this device
could void the user's authority to operate the equipment.
Important safety notes
GWARNING
DISTRONIC PLUS does not react to:
Rpeople or animals
Rstationary obstacles on the road, e.g. stop- ped or parked vehicles
Roncoming and crossing traffic
As a result, DISTRONIC PLUS may neither give
warnings nor intervene in such situations.
There is a risk of an accident.
Always pay careful attention to the traffic sit- uation and be ready to brake.
GWARNING
DISTRONIC PLUS cannot always clearly iden-
tify other road users and complex traffic sit-
uations.
In such cases, DISTRONIC PLUS may:
Rgive an unnecessary warning and then
brake the vehicle
Rneither give a warning nor intervene
Raccelerate or brake unexpectedly
There is a risk of an accident.
Continue to drive carefully and be ready to
brake, in particular when warned to do so by
DISTRONIC PLUS.
GWARNING
DISTRONIC PLUS brakes your vehicle with up to 50% of the maximum possible deceleration.
If this braking force is insufficient, DISTRONIC
PLUS warns you visually and audibly. There isa risk of an accident.
164Driving systems
Driving and parking

In such cases, apply the brakes yourself and
try to take evasive action.
!When DISTRONIC PLUS or the HOLD func-
tion is activated, the vehicle brakes automat-
ically in certain situations.
To avoid damage to the vehicle, deactivate
DISTRONIC PLUS and the HOLD function in
the following or similar situations:
Rwhen towing the vehicle
Rin the car wash
DISTRONIC PLUS can neither reduce the risk of
an accident if you fail to adapt your driving style
nor override the laws of physics. DISTRONIC
PLUS cannot take account of road, weather and traffic conditions. DISTRONIC PLUS is only an
aid. You are responsible for maintaining a safe
distance to the vehicle in front, for vehicle
speed, for braking in good time and for staying in
lane.
Do not use DISTRONIC PLUS:
Rin road and traffic conditions which do not
allow you to maintain a constant speed, e.g. in
heavy traffic or on winding roads
Ron slippery road surfaces. Braking or accel-
erating could cause the drive wheels to lose
traction and the vehicle could then skid
Rin poor visibility, e.g. due to fog, heavy rain or
snow
DISTRONIC PLUS may not detect narrow vehi-
cles driving in front, e.g. motorcycles, or vehi-
cles driving on a different line.
In particular, the detection of obstacles can be
impaired if:
Rthere is dirt on the sensors or anything else
covering the sensors
Rthere is snow or heavy rain
Rthere is interference by other radar sources
Rthere are strong radar reflections, for exam-
ple in parking garages
If DISTRONIC PLUS no longer detects a vehicle
in front, DISTRONIC PLUS may unexpectedly
accelerate the vehicle to the stored speed. This speed may:
Rbe too high if you are driving in a filter lane or
an exit lane
Rbe so high in the right lane that you pass vehi-cles driving on the left (left-hand drive coun-
tries)
Rbe so high in the left lane that you pass vehi-
cles driving on the right (in countries where
they drive on the left)
If there is a change of drivers, advise the new
driver of the speed stored.
Cruise control lever
:Activates or increases speed
;Activates or reduces speed
=Deactivates DISTRONIC PLUS
?Activates at the current speed/last stored
speed
ASets a specified minimum distance
When you activate DISTRONIC PLUS, the stored
speed appears in the multifunction display for
five seconds.
Speedometer with segments: when
DISTRONIC PLUS is activated, the segments
from the stored speed to the end of the scale or
to a permanently set speed limit light up.
Activating DISTRONIC PLUS
Activation conditions
To activate DISTRONIC PLUS, the following con-
ditions must be fulfilled:
Rthe engine must be started. It may take up to two minutes of driving before DISTRONIC
PLUS is ready for use.
Rthe electric parking brake must be released.
RESP®must be activated, but not intervening
at present.
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