2017 MERCEDES-BENZ GLC stop start

Problems with the transmission Problem
Possible causes/consequences and P Solutions
The transmission has
problems shifting gear. The transmission is losing oil. X
Have the transmission checked at a qualified specialist workshop
immediately.
The acceleration ability
is deteriorating.
The transmission no lon-
ger changes gear. The transmission is in emergency mode.
It is only possible to shift into second gear and reverse gear.X
Stop the vehicle. X
Shift the transmission to position ] .X
Switch off the engine. X
Wait at least ten seconds before restarting the engine. X
Shift the transmission to position [ or ^ .
If [ is selected, the transmission shifts to second gear; if ^ is
selected, the transmission shifts to reverse gear. X
Have the transmission checked at a qualified specialist workshop
immediately.
Transfer case This section is only valid for vehicles with 4-
wheel drive (4MATIC). Power is always trans-
mitted to both axles.
! Performance tests may only be carried out
on a 2-axle dynamometer. The brake system
or transfer case could otherwise be damaged.
Contact a qualified specialist workshop for a
performance test.
! Since ESP ®
engages automatically, the igni-
tion must be switched off (the SmartKey or
Start/Stop button must be in position Z or
G ) if R
the electrical parking brake is being tested
using a dynamometer R
the vehicle is being towed with only one
axle raised (not permitted for vehicles with
4MATIC)
Otherwise, the brake system can be dam-
aged.
! Vehicles with 4MATIC must not be towed
with either the front or the rear axle raised, as
doing so will damage the transmission. Refueling
Important safety notes
G WARNING
Fuel is highly flammable. If you handle fuel
incorrectly, there is a risk of fire and explo-
sion.
You must avoid fire, open flames, creating
sparks and smoking. Switch off the engine
and, if applicable, the auxiliary heating before
refueling.
G WARNING
Fuel is poisonous and hazardous to health.
There is a risk of injury.
You must make sure that fuel does not come
into contact with your skin, eyes or clothing
and that it is not swallowed. Do not inhale fuel
vapors. Keep fuel away from children.
If you or others come into contact with fuel,
observe the following: R
Wash away fuel from skin immediately
using soap and water. R
If fuel comes into contact with your eyes,
immediately rinse them thoroughly with148
Refueling
Driving and parking

overfilling. DEF may leak if overfilled. Mercedes-
Benz offers a special disposable hose with over-
fill protection. You can obtain this from any
authorized Mercedes-Benz Center. DEF is avail-
able in a variety of containers and receptacles.
Only use the disposable hose with the
Mercedes-Benz DEF refill canisters.
DEF refill bottle
! Only screw on the DEF refill bottle hand-
tight. Otherwise, the thread of the DEF refill
bottle could be damaged and DEF could leak
out.
X
Unscrew the protective cap from DEF refill
bottle C .X
Place DEF refill bottle C on the filler neck as
shown and screw it on clockwise until hand-
tight. X
Press DEF refill bottle C towards the filler
neck.
The DEF tank is filled. This may take up to one
minute.
When DEF refill bottle C is no longer pressed,
filling stops and the bottle may be taken off
again after being only partially emptied. X
Release DEF refill bottle C .X
Turn DEF refill bottle C counter-clockwise
and remove it. X
Screw the protective cap onto DEF refill bot-
tle C again.
DEF refill bottles are available at many gas sta-
tions or at a qualified specialist workshop. Refill
bottles without a threaded cap do not provide
overfill protection. DEF may leak if overfilled.
Mercedes Benz offers special refill bottles with a
threaded seal. These are available at any author-
ized Mercedes-Benz Center. Parking
Important safety notes
G WARNING
Flammable material such as leaves, grass or
twigs may ignite if they come into contact with
hot parts of the exhaust system or exhaust
gas flow. There is a risk of fire.
Park the vehicle so that no flammable mate-
rials come into contact with parts of the vehi-
cle which are hot. Take particular care not to
park on dry grassland or harvested grain
fields.
G WARNING
If you leave children unsupervised in the vehi-
cle, they could set it in motion by, for example: R
release the parking brake. R
shift the automatic transmission out of the
parking position P .R
start the engine.
In addition, they may operate vehicle equip-
ment and become trapped. There is a risk of
an accident and injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children unsupervised in the vehicle.
! Always secure the vehicle correctly against
rolling away. Otherwise, the vehicle or its driv-
etrain could be damaged.
To ensure that the vehicle is secured against
rolling away unintentionally: R
the electric parking brake must be applied. R
the transmission must be in position ] and
the SmartKey must be removed from the igni-
tion lock. R
the front wheels must be turned towards the
curb on steep uphill or downhill gradients. R
the empty vehicle must be secured at the
front axle with a wheel chock or similar, for
example, on uphill or downhill gradients. R
on uphill or downhill gradients the laden vehi-
cle must also be secured at the rear axle, for
example with a wheel chock or similar object.154
Parking
Driving and parking

switched off. The sounds that can be heard while
this is occurring are normal.
Applying or releasing manually X
To apply: push handle C .
When the electric parking brake is applied,
the red I (USA only) or $ (Canada
only) indicator lamp lights up in the instru-
ment cluster.
The electric parking brake can also be applied
when the SmartKey is removed. X
To release: pull handle C .
The red I (USA only) or $ (Canada
only) indicator lamp in the instrument cluster
goes out.
The electric parking brake can only be released: R
if the SmartKey is in position G or H in the
ignition lock ( Y
page 132) orR
if the ignition was switched on using the
Start/Stop button
Applying automatically The electric parking brake is automatically
applied when the transmission is in position ]
and: R
the engine is switched off or R
the driver is not wearing a seat belt and the
driver's door is opened
To prevent the electric parking brake from being
automatically applied, pull handle C . The electric parking brake is also engaged auto-
matically if: R
DISTRONIC PLUS brings the vehicle to a
standstill or R
the HOLD function is keeping the vehicle sta-
tionary R
Active Parking Assist is keeping the vehicle
stationary
In addition, at least one of the following condi-
tions must be fulfilled: R
the engine is switched off R
the driver is not wearing a seat belt and the
driver's door is opened R
there is a system malfunction R
the power supply is insufficient R
the vehicle is stationary for a lengthy period
The red $ indicator lamp in the instrument
cluster lights up.
The electric parking brake is not automatically
engaged if the engine is switched off by the ECO
start/stop function.
Releasing automatically Your vehicle's electric parking brake is auto-
matically released if all of the following condi-
tions are met: R
the seat belt has been fastened. R
the engine is running. R
the transmission is in position [ or ^ and
you accelerate.
or
you shift from transmission position ] to
position [ or ^ . You will need to accelerate
more on steeper gradients.
If the transmission is in position ^ the tailgate
must be closed.
If your seat belt is not fastened, the following
conditions must be fulfilled to automatically
release the electric parking brake: R
the driver's door is closed. R
you are shifting out of transmission position
] or you have previously driven faster than
2 mph (3 km/h).
Ensure that you do not depress the accelerator
pedal unintentionally. Otherwise the parking
brake will be released and the vehicle will start
to move.156
Parking
Driving and parking

Emergency braking The vehicle can also be braked during an emer-
gency by using the electric parking brake. X
While driving, push handle C of the electric
parking brake ( Y
page 156).
The vehicle is braked as long as you keep
handle C of the electric parking brake
depressed. The longer electric parking brake
handle C is depressed, the greater the brak-
ing force.
During braking: R
a warning tone sounds R
the Please Release Parking Brake mes-
sage appears R
the red I (USA only) or $ (Canada
only) indicator lamp in the instrument cluster
flashes
When the vehicle has been braked to a stand-
still, the electric parking brake is engaged.
Parking the vehicle for a long period If you leave the vehicle parked for longer than
four weeks, the battery may be damaged by
exhaustive discharging.
If you leave the vehicle parked for longer than six
weeks, the vehicle may suffer damage as a
result of lack of use. X
Visit a qualified specialist workshop and seek
advice.
i You can obtain information about trickle
chargers from a qualified specialist work-
shop.
Driving tips
General driving tips
Important safety notes
G WARNING
If you switch off the ignition while driving,
safety-relevant functions are only available
with limitations, or not at all. This could affect,
for example, the power steering and the brake
boosting effect. You will require considerably more effort to steer and brake. There is a risk
of an accident.
Do not switch off the ignition while driving.
G WARNING
If you operate mobile communication equip-
ment while driving, you will be distracted from
traffic conditions. You could also lose control
of the vehicle. There is a risk of an accident.
Only operate this equipment when the vehicle
is stationary.
Observe the legal requirements for the country
in which you are driving. Some jurisdictions pro-
hibit the driver from using a mobile phone while
driving a vehicle.
If you make a call while driving, always use
hands-free mode. Only operate the telephone
when the traffic situation permits. If you are
unsure, pull over to a safe location and stop
before operating the telephone.
Bear in mind that at a speed of only 30 mph
(approximately 50 km/h), the vehicle covers a
distance of 44 ft (approximately 14 m) per sec-
ond.
Drive sensibly – save fuel Observe the following tips to save fuel: X
The tires should always be inflated to the rec-
ommended tire pressure. X
Remove unnecessary loads. X
Remove roof racks when they are not needed. X
Warm up the engine at low engine speeds. X
Avoid frequent acceleration or braking. X
Have all maintenance work carried out as
indicated by the service intervals in the Main-
tenance Booklet or by the service interval dis-
play.
Fuel consumption also increases when driving in
cold weather, in stop-start traffic and in hilly ter-
rain.
Drinking and driving
G WARNING
Drinking and driving and/or taking drugs and
driving are very dangerous combinations.
Even a small amount of alcohol or drugs can Driving tips 157
Driving and parking Z

between your vehicle and the vehicle in front
becomes too small.
When you change lanes, DISTRONIC PLUS mon-
itors the left lane (on left-hand-drive vehicles) or
the right lane (on right-hand-drive vehicles).
Stopping
G WARNING
When leaving the vehicle, even if it is braked
only by DISTRONIC PLUS, it could roll away if: R
there is a malfunction in the system or in
the voltage supply. R
DISTRONIC PLUS has been deactivated
with the cruise control lever, e.g. by a vehi-
cle occupant or from outside the vehicle. R
the electrical system in the engine com-
partment, the battery or the fuses have
been tampered with. R
the battery is disconnected. R
the accelerator pedal has been depressed,
e.g. by a vehicle occupant.
There is a risk of an accident.
If you wish to exit the vehicle, always turn off
DISTRONIC PLUS and secure the vehicle
against rolling away.
For further information on deactivating
DISTRONIC PLUS ( Y
page 169).
If DISTRONIC PLUS detects that the vehicle in
front has stopped, it will cause your vehicle to
brake and come to a halt.
Once your vehicle is stationary, it remains sta-
tionary and you do not need to depress the
brake.
After a time, the electric parking brake secures
the vehicle and relieves the service brake.
Depending on the specified minimum distance,
your vehicle will come to a standstill at a suffi-
cient distance behind the vehicle in front. The
specified minimum distance is set using the
control on the cruise control lever. When DISTRONIC PLUS is activated, the trans-
mission is shifted automatically to position ] ,
if: R
the driver's seat belt is not fastened and the
driver's door is open. R
the engine is switched off, unless it is auto-
matically switched off by the ECO start/stop
function.
The electric parking brake secures the vehicle
automatically if DISTRONIC PLUS is activated
when the vehicle is stationary and: R
a system malfunction occurs. R
the power supply is insufficient.
If a malfunction occurs, the transmission may
also be shifted to position ] automatically.
Setting a speed X
Push the cruise control lever up C for a
higher speed or down D for a lower speed.X
To adjust the set speed in 1 mph incre-
ments (1 km/h increments): briefly push
the cruise control lever up C or down D to
the pressure point.
Every time the cruise control lever is pressed
up C or down D the last speed stored is
increased or reduced. X
To adjust the set speed in 5 mph incre-
ments (10 km/h increments): briefly push
the cruise control lever up C or down D
beyond the pressure point.
Every time the cruise control lever is pressed
up C or down D , the last speed stored is
increased or reduced.
i If you accelerate to overtake, DISTRONIC
PLUS adjusts the vehicle's speed back to the
last speed stored after you have finished over-
taking.
Setting a specified minimum distance You can set the specified minimum distance for
DISTRONIC PLUS by varying the time span
between one and two seconds. With this func-
tion, you can set the minimum distance that
DISTRONIC PLUS maintains to the vehicle in
front, depending on the driving speed. You can
see this distance in the multifunction display
( Y
page 168).
Make sure that you maintain the minimum dis-
tance to the vehicle in front as required by law.Driving systems 167
Driving and parking Z

a visual warning. A steering wheel symbol
appears in the multifunction display. If you have
still not started to steer and have not taken hold
of the steering wheel after five seconds at the
latest, a warning tone also sounds to remind you
to take control of the vehicle. Steering Assist
and Stop&Go Pilot are switched to passive.
DISTRONIC PLUS remains active.
Activating Steering Assist and Stop&Go
Pilot
X
Press button D .
Indicator lamp C lights up. The DTR+:
Steering Assist. On message appears in
the multifunction display. Steering Assist and
Stop&Go Pilot are activated.
Information in the multifunction display
If Steering Assist and Stop&Go Pilot are activa-
ted but is not ready for a steering intervention,
steering wheel symbol C appears in gray. If the
system provides you with support by means of
steering interventions, symbol C is shown in
green. Deactivating Steering Assist and Stop&Go
Pilot X
Press button D .
Indicator lamp C goes out. The DTR+:
Steering Assist. Off message appears in
the multifunction display. Steering Assist and
Stop&Go Pilot are deactivated.
When DISTRONIC PLUS is deactivated or not
available, Steering Assist and Stop&Go Pilot are
deactivated automatically.
HOLD function
General notes The HOLD function can assist the driver in the
following situations: R
when pulling away, especially on steep slopes R
when maneuvering on steep slopes R
when waiting in traffic
The vehicle is kept stationary without the driver
having to depress the brake pedal.
The braking effect is canceled and the HOLD
function deactivated when you depress the
accelerator pedal to pull away.
Important safety notes
G WARNING
When leaving the vehicle, it can still roll away
despite being braked by the HOLD function if: R
there is a malfunction in the system or in
the voltage supply. R
the HOLD function has been deactivated by
pressing the accelerator pedal or the brake
pedal, e.g. by a vehicle occupant. R
the electrical system in the engine com-
partment, the battery or the fuses have
been tampered with. R
the battery is disconnected
There is a risk of an accident.
If you wish to exit the vehicle, always turn off
the HOLD function and secure the vehicle
against rolling away.
! When DISTRONIC PLUS or the HOLD func-
tion is activated, the vehicle brakes automat-
ically in certain situations.Driving systems 171
Driving and parking Z

To avoid damage to the vehicle, deactivate
DISTRONIC PLUS and the HOLD function in
the following or similar situations: R
when towing the vehicle R
in the car wash
Deactivating the HOLD function ( Y
page 172).
Activation conditions You can activate the HOLD function if all of the
following conditions are fulfilled: R
the vehicle is stationary. R
the engine is running or if it has been auto-
matically switched off by the ECO start/stop
function. R
the driver's door is closed or your seat belt is
fastened. R
the electric parking brake is released. R
the transmission is in position [ , ^ or \\ .R
DISTRONIC PLUS is deactivated.
Activating the HOLD function
X
Make sure that the activation conditions are
met. X
Depress the brake pedal. X
Quickly depress the brake pedal further
until C appears in the multifunction display.
The HOLD function is activated. You can
release the brake pedal.
If depressing the brake pedal the first time does
not activate the HOLD function, wait briefly and
then try again. Deactivating the HOLD function The HOLD function is deactivated automatically
if: R
you depress the accelerator and the trans-
mission is in position [ or ^R
the transmission is in position ]R
you depress the brake pedal again with a cer-
tain amount of pressure until display

Active Parking Assist will only detect parking
spaces: R
parallel or at right angles to the direction of
travel R
that are parallel to the direction of travel and
at least 59 in (1.5 m) wid eR
that are parallel to the direction of travel and
at least 39.5 in (1.0 m) longer than your vehi-
cle R
at right angles to the direction of travel and at
least 39.5 in (1.0 m) wider than your vehicle
i Note that Active Parking Assist cannot
measure the size of a parking space if it is at
right angles to the direction of travel. You will
need to judge whether your vehicle will fit into
the parking space.
When driving at speeds below 19 mph
(30 km/h), you will see parking symbol D as a
status indicator in the instrument cluster. When
a parking space has been detected, an arrow
towards the right or the left also appears. By
default, Active Parking Assist only displays park-
ing spaces on the front-passenger side. Parking
spaces on the driver's side are displayed as
soon as the turn signal on the driver's side is
activated. When parking on the driver's side,
this must remain switched on until you acknowl-
edge the use of Active Parking Assist by press-
ing the v button on the multifunction steer-
ing wheel. The system automatically determines
whether the parking space is parallel or at right
angles to the direction of travel.
A parking space is displayed while you are driv-
ing past it, and until you are approximately 50 ft
(15 m) away from it.
Parking
G WARNING
If you leave the vehicle when it is only being
braked by Active Parking Assist it could roll
away if: R
there is a malfunction in the system or in
the voltage supply. R
the electrical system in the engine com-
partment, the battery or the fuses have
been tampered with. R
the battery is disconnected. R
the accelerator pedal has been depressed,
e.g. by a vehicle occupant.
There is a risk of an accident.
Before leaving the vehicle, always secure it
against rolling away.
i When PARKTRONIC detects obstacles,
Active Parking Assist brakes automatically
during the parking process. You are respon-
sible for braking in good time. X
Stop the vehicle when the parking space sym-
bol shows the desired parking space in the
instrument cluster. X
Shift the transmission to position ^ .
The Start Park Assist? Yes: OK No: 8
message appears in the multifunction display. X
To cancel the procedure: press the 8
button on the multifunction steering wheel or
pull away.
or X
To park using Active Parking Assist: press
the v button on the multifunction steering
wheel.
The Park Assist Active Accelerate
and Brake Observe Surroundings mes-
sage appears in the multifunction display. X
Let go of the multifunction steering wheel. X
Back up the vehicle, being ready to brake at all
times. When backing up, drive at a speed
below approximately 6 mph (10 km/h). Oth-
erwise Active Parking Assist will be canceled.
Active Parking Assist brakes the vehicle to a
standstill when the vehicle approaches the
rear border of the parking space.
Maneuvering may be required in tight parking
spaces.
The Park Assist Active Select D Observe
Surroundings message appears in the multi-
function display. X
While the vehicle is stationary, shift the trans-
mission to position [ .
Active Parking Assist immediately steers in
the other direction.180
Driving systems
Driving and parking