2017 MERCEDES-BENZ GLC air condition

essary, contact us at one of the following
addresses.
In the USA
Customer Assistance Center
Mercedes-Benz USA, LLC
3 Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9
Reporting safety defects USA only:
The following text is reproduced as required of
all manufacturers under Title 49, Code of U.S.
Federal Regulations, Part 575 pursuant to the
National Traffic and Motor Vehicle Safety Act of
1966.
If you believe that your vehicle has a defect
which could cause a crash or could cause injury
or death, you should immediately inform the
National Highway Traffic Safety Administration
(NHTSA) in addition to notifying Mercedes-Benz
USA, LLC.
If NHTSA receives similar complaints, it may
open an investigation, and if it finds that a safety
defect exists in a group of vehicles, it may order
a recall and remedy campaign. However, NHTSA
cannot become involved in individual problems
between you, your dealer, or Mercedes-Benz
USA, LLC.
To contact NHTSA, you may call the Vehicle
Safety Hotline toll-free at 1-888-327-4236
(TTY: 1-800-424-9153 ); go to http://
www.safercar.gov ; or write to: Administrator,
NHTSA, 400 Seventh Street, SW., Washington,
DC 20590.
You can also obtain other information about
motor vehicle safety from
http://www.safercar.gov
Limited Warranty
! Follow the instructions in this manual about
the proper operation of your vehicle as well as
about possible vehicle damage. Damage to
your vehicle that arises from culpable contra- ventions against these instructions is not cov-
ered either by the Mercedes-Benz Limited
Warranty or by the New or Used-Vehicle War-
ranty.
QR codes for the rescue card The QR codes are secured in the fuel filler flap
and on the opposite side on the B-pillar. In the
event of an accident, rescue services can use
the QR code to quickly find the appropriate res-
cue card for your vehicle. The current rescue
card contains the most important information
about your vehicle in a compact form, e.g. the
routing of the electric cables.
You can find more information under
www.mercedes-benz.de/qr-code.
Data stored in the vehicle
Data storage A wide range of electronic components in your
vehicle contain data memories.
These data memories temporarily or perma-
nently store technical information about: R
the vehicle's operating state R
incidents R
malfunctions
In general, this technical information docu-
ments the state of a component, a module, a
system or the surroundings.
These include, for example: R
operating conditions of system components,
e.g. fluid levels R
the vehicle's status messages and those of its
individual components, e.g. number of wheel
revolutions/speed, deceleration in move-
ment, lateral acceleration, accelerator pedal
position R
malfunctions and defects in important system
components, e.g. lights, brakes R
vehicle reactions and operating conditions in
special driving situations, e.g. air bag deploy-
ment, intervention of stability control sys-
tems R
ambient conditions, e.g. outside temperature32
Data stored in the vehicle
Introduction

This data is of an exclusively technical nature
and can be used to: R
assist in recognizing and rectifying malfunc-
tions and defects R
analyze vehicle functions, e.g. after an acci-
dent R
optimize vehicle functions
The data cannot be used to trace the vehicle's
movements.
When your vehicle is serviced, technical infor-
mation can be read from the event data memory
and malfunction data memory.
Services include, for example: R
repair services R
service processes R
warranties R
quality assurance
The vehicle is read out by employees of the ser-
vice network (including the manufacturer) using
special diagnostic testers. More detailed infor-
mation is obtained from it, if required.
After a malfunction has been rectified, the infor-
mation is deleted from the malfunction memory
or is continually overwritten.
When operating the vehicle, situations are con-
ceivable in which this technical data, in connec-
tion with other information (if necessary, under
consultation with an authorized expert), could
be traced to a person.
Examples include: R
accident reports R
damage to the vehicle R
witness statements
Further additional functions that have been con-
tractually agreed upon with the customer allow
certain vehicle data to be conveyed by the vehi-
cle as well. The additional functions include, for
example, vehicle location in case of an emer-
gency.
COMAND/mbrace
If the vehicle is equipped with COMAND or
mbrace, additional data about the vehicle's
operation, the use of the vehicle in certain sit-
uations, and the location of the vehicle may be
compiled through COMAND or the mbrace sys-
tem.
For additional information please refer to the
COMAND User Manual or the Digital Operator's Manual and/or the mbrace Terms and Condi-
tions.
Event data recorders This vehicle is equipped with an event data
recorder (EDR). This vehicle is equipped with an
event data recorder (EDR). The main purpose of
an EDR is to record, in certain crash or near
crash-like situations, such as an air bag deploy-
ment or hitting a road obstacle, data that will
assist in understanding how a vehicle's systems
performed. The EDR is designed to record data
related to vehicle dynamics and safety systems
for a short period of time, typically 30 seconds
or less.
The EDR in this vehicle is designed to record
such data as: R
How various systems in your vehicle were
operating R
Whether or not the driver and passenger
safety belts were buckled/fastened R
How far (if at all) the driver was depressing the
accelerator and/or brake pedal and R
How fast the vehicle was traveling
These data can help provide a better under-
standing of the circumstances in which crashes
and injuries occur. NOTE: EDR data are recorded
by your vehicle only if a non-trivial crash situa-
tion occurs; no data are recorded by the EDR
under normal driving conditions and no personal
data (e.g. name, gender, age and crash location)
are recorded. However, other parties, such as
law enforcement could combine the EDR data
with the type of personally identifying data rou-
tinely acquired during a crash investigation.
Access to the vehicle and/or the EDR is needed
to read data that is recorded by an EDR, and
special equipment is required. In addition to the
vehicle manufacturer, other parties that have
the special equipment, such as law enforce-
ment, can read the information by accessing the
vehicle or the EDR.
EDR data may be used in civil and criminal mat-
ters as a tool in accident reconstruction, acci-
dent claims and vehicle safety. Since the Crash
Data Retrieval CDR tool that is used to extract
data from the EDR is commercially available,
Mercedes-Benz USA, LLC ("MBUSA") expressly
disclaims any and all liability arising from the
extraction of this information by unauthorized
Mercedes-Benz personnel.Data stored in the vehicle 33
Introduction Z

Driver's kne e ba g
Driver' s knee bag C deploys under th e steerin g
column . The driver's knee bag is triggere d
together wit h th e fron t air bag.
The driver's knee bag offers additional thigh ,
knee and lowe r leg protection fo r th e occupant
in th e driver's seat .
Sid e impact air bags
G WARNING
Unsuitable seat cover s can obstruct or pre -
ven t deploymen t of th e air bags integrated
into th e seats. Consequently, th e air bags
canno t protect vehicle occupant s as they are
designed to do. In addition , th e operation of
th e occupant classification syste m (OCS )
could be adversely affected. Thi s poses an
increase d ris k of injury or eve n fatal injury.
You should only use seat cover s that hav e
bee n approved fo r th e respective seat by
Mercedes-Benz.
Fron t sid e impact air bags C and rea r sid e
impact air bags D deploy next to th e outer bol-
ster of th e seat backrest . Whe n deployed , th e sid e impact air bag offers
additional thorax protection . However, it doe s
no t protect the: R
head R
neck R
arm s
In th e event of a sid e impact , th e sid e impact air
bag is deployed on th e sid e on whic h th e impact
occurs.
The sid e impact air bag on th e front-passenger
sid e deploys under th e followin g conditions:R
th e OCS system detects that th e front-
passenger seat is occupied or R
th e seat belt buckl e tongue is engage d in th e
belt buckl e of th e front-passenger seat
If th e belt tongue is engage d in th e belt buckle,
th e sid e impact air bag on th e front-passenger
sid e deploys if an appropriat e acciden t situation
occurs. In this case, deploymen t is independen t
of whether th e front-passenger seat is occupied
or not.
Window curtain air bags
Window curtain air bags C are integrated into
th e sid e of th e roof frame and deployed in th e
are a from th e A-pilla r to th e C-pillar .
Whe n deployed , th e window curtain air bag
enhance s th e level of protection fo r th e head .
However, it doe s no t protect th e chest or arms.
In th e event of a sid e impact , th e window curtain
air bag is deployed on th e sid e on whic h th e
impact occurs.
If th e syste m determines that they can offe r
additional protection to that provided by th e
seat belt , a window curtain air bag may be
deployed in other acciden t situation s
( Y
page 55) .50
Occupant safety
Safety

Occupant Classification System
(OCS)
Introduction The Occupant Classification System (OCS) cat-
egorizes the person in the front-passenger seat.
Depending on that result, the front-passenger
front air bag is either enabled or deactivated.
The system does not deactivate: R
the side impact air bag R
the window curtain air bag R
the Emergency Tensioning Devices
Requirements To be classified correctly, the front passenger
must sit: R
with the seat belt fastened correctly R
in an almost upright position with their back
against the seat backrest R
with their feet resting on the floor, if possible
If the front passenger does not observe these
conditions, OCS may produce a false classifica-
tion, e.g. because the front passenger: R
transfers their weight by supporting them-
selves on a vehicle armrest R
sits in such a way that their weight is raised
from the seat cushion
If it is absolutely necessary to install a child
restraint system on the front-passenger seat, be
sure to observe the correct positioning of the
child restraint system. Never place objects
under or behind the child restraint system, e.g. a
cushion. Fully retract the seat cushion length.
The entire base of the child restraint system
must always rest on the seat cushion of the
front-passenger seat. The backrest of the
forward-facing child restraint system must lie as
flat as possible against the backrest of the front-
passenger seat.
The child restraint system must not touch the
roof or be subjected to a load by the head
restraint. Adjust the angle of the seat backrest
and the head restraint position accordingly.
Only then can OCS be guaranteed to function
correctly. Always observe the child restraint sys-
tem manufacturer's installation and operating
instructions. Occupant Classification System opera-
tion (OCS)
C
PASSENGER AIR BAG ON indicator lamp D
PASSENGER AIR BAG OFF indicator lamp
The indicator lamps inform you whether the
front-passenger front air bag is deactivated or
enabled. X
Press the Start/Stop button once or twice, or
turn the SmartKey to position 1 or 2 in the
ignition lock.
The system carries out self-diagnostics.
The PASSENGER AIR BAG OFF and PASSENGER
AIR BAG ON indicator lamps must light up simul-
taneously for approximately six seconds.
The indicator lamps display the status of the
front-passenger front air bag. R
PASSENGER AIR BAG ON lights up for 60 sec-
onds, subsequently both indicator lamps are
off (PASSENGER AIR BAG ON and OFF): the
front-passenger front air bag is able to deploy
in the event of an accident. R
PASSENGER AIR BAG OFF lights up: the front-
passenger front air bag is deactivated. It will
then not be deployed in the event of an acci-
dent.
If the PASSENGER AIR BAG ON indicator lamp is
off, only the PASSENGER AIR BAG OFF indicator
lamp shows the status of the front-passenger
front air bag. The PASSENGER AIR BAG OFF
indicator lamp may be lit continuously or be off.
If the status of the front-passenger front air bag
changes while the vehicle is in motion, an air bag
display message appears in the instrument clus-
ter ( Y
page 237). When the front-passenger
seat is occupied, always pay attention to the
PASSENGER AIR BAG OFF indicator lamp. Be
aware of the status of the front-passenger front
air bag both before and during the journey.Occupant safety 51
Safety Z

Problem
Possible causes/consequences and P Solutions
The PASSENGER AIR
BAG OFF indicator lamp
lights up and remains lit,
even though the front-
passenger seat is occu-
pied by an adult or a per-
son of a stature corre-
sponding to that of an
adult. The classification of the person on the front-passenger seat is incor-
rect. X
Make sure the conditions for a correct classification of the person
on the front-passenger seat are met ( Y
page 51).X
If the PASSENGER AIR BAG OFF indicator lamp remains lit, the front-
passenger seat may not be used. X
Have OCS checked as soon as possible at an authorized Mercedes-
Benz Center.
The PASSENGER AIR
BAG OFF indicator lamp
does not light up and/or
does not stay on.
The front-passenger seat
is: R
unoccupied R
occupied with the
weight of a child up to
twelve months old in a
child restraint system OCS is malfunctioning. X
Make sure there is nothing between the seat cushion and the child
seat. X
Make sure that the entire base of the child restraint system rests on
the seat cushion of the front-passenger seat. The backrest of the
forward-facing child restraint system must lie as flat as possible
against the backrest of the front-passenger seat. If necessary,
adjust the position of the front-passenger seat. X
Make sure that the seat cushion length is fully retracted. X
When installing the child restraint system, make sure that the seat
belt is tight. Do not pull the seat belt tight using the front-passenger
seat adjustment. This could result in the seat belt and the child
restraint system being pulled too tightly. X
Check for correct installation of the child restraint system.
Make sure that the head restraint does not apply a load to the child
restraint system. If necessary, adjust the head restraint accord-
ingly. X
Make sure that no objects are applying additional weight onto the
seat. X
If the PASSENGER AIR BAG OFF indicator lamp remains off and/or
the PASSENGER AIR BAG ON indicator lamp lights up, do not install
a child restraint system on the front-passenger seat. It is recom-
mended that you install the child restraint system on a suitable rear
seat. X
Have OCS checked as soon as possible at an authorized Mercedes-
Benz Center.
Deployment of Emergency Tensioning
Devices and air bags
Important safety notes
G WARNING
The air bag parts are hot after an air bag has
been deployed. There is a risk of injury.
Do not touch the air bag parts. Have a
deployed air bag replaced at a qualified spe-
cialist workshop as soon as possible. G WARNING
A deployed air bag no longer offers any pro-
tection and cannot provide the intended pro-
tection in an accident. There is an increased
risk of injury.
Have the vehicle towed to a qualified special-
ist workshop in order to have a deployed air
bag replaced.
It is important for your safety and that of your
passenger to have deployed air bags replacedOccupant safety 55
Safety Z

sive role in the deployment of an air bag. Nor do
they provide an indication of air bag deploy-
ment.
The vehicle can be deformed considerably, with-
out an air bag being deployed. This is the case if
only parts which are relatively easily deformed
are affected and the rate of deceleration is not
high. Conversely, air bags may be deployed even
though the vehicle suffers only minor deforma-
tion. This is the case if, for example, very rigid
vehicle parts such as longitudinal body mem-
bers are hit, and sufficient deceleration occurs
as a result.
If the restraint system control unit detects a side
impact or if the vehicle rolls over, the applicable
components of the restraint system are activa-
ted independently of each other depending on
the apparent type of accident. R
Side impact air bags on the side where the
impact takes place, independently of the
Emergency Tensioning Device and the use of
the seat belt on the driver's seat and outer
seats in the second row
The side impact air bag on the front-
passenger side deploys under the following
conditions: -
the OCS system detects that the front-
passenger seat is occupied or -
the seat belt buckle tongue is engaged in
the belt buckle of the front-passenger seat R
Window curtain air bag on the side of impact,
independently of the use of the seat belt and
independently of whether the front-
passenger seat is occupied R
Front Emergency Tensioning Devices, if the
system determines that deployment can offer
additional protection for the vehicle occu-
pants in this situation R
Rear Emergency Tensioning Devices in cer-
tain situations if the vehicle rolls over R
Window curtain air bags on the driver's and
front-passenger side in certain situations
when the vehicle rolls over, if the system
determines that deployment can offer addi-
tional protection to that provided by the seat
belt
i Not all air bags are deployed in an accident.
The different air bag systems work independ-
ently of each other. How the air bag system works is determined
by the severity of the accident detected,
especially the vehicle deceleration or accel-
eration and the apparent type of accident: R
Frontal collision R
Side impact R
Rollover
PRE-SAFE ®
(anticipatory occupant
protection system)
Introduction In certain hazardous situations, PRE-SAFE ®
takes pre-emptive measures to protect the vehi-
cle occupants.
Important safety notes
! Make sure that there are no objects in the
footwell or behind the seats. There is a danger
that the seats and/or objects could be dam-
aged when PRE-SAFE ®
is activated.
Despite your vehicle being equipped with the
PRE-SAFE ®
system, the possibility of personal
injuries occurring as a result of an accident can-
not be eliminated. Always adapt your driving
style to suit the prevailing road and weather
conditions and maintain a safe distance from
the vehicle in front. Drive carefully.
Function PRE-SAFE ®
intervenes: R
in emergency braking situations, e.g. when
BAS is activated R
in critical driving situations, e.g. when physi-
cal limits are exceeded and the vehicle under-
steers or oversteers severely R
vehicles with the Driving Assistance package:
when a driver assistance system intervenes
powerfully or the radar sensor system detects
an imminent danger of collision in certain sit-
uationsOccupant safety 57
Safety Z

Important safety notes If you fail to adapt your driving style or if you are
inattentive, th e driving safet y systems can nei-
ther reduce th e ris k of an acciden t no r override
th e laws of physics . Drivin g safet y systems are
merely aids designed to assist driving . You are
responsible for maintainin g th e distanc e to th e
vehicl e in front, for vehicl e speed, for braking in
goo d time, and for staying in lane. Always adapt
your driving style to suit th e prevailing road and
weather condition s and maintai n a saf e distanc e
from th e vehicl e in front. Drive carefully.
The driving safet y systems describe d only wor k
as effectivel y as possible when there is ade-
quat e contact between th e tires and th e road
surface. Pay particular attention to th e informa-
tion regarding tires , recommended minimum
tire tread depths etc. in th e "Wheels and tires "
section ( Y
page 336).
In wintr y driving conditions, always use winte r
tires (M+ S tires )a nd if necessary, snow chains.
Only in this way will the driving safety systems
described in this section work as effectively as
possible.
ABS (Anti-lock Braking System)
General information ABS regulates brake pressure in such a way that
the wheels do not lock when you brake. This
allows you to continue steering the vehicle when
braking.
The % ABS warning lamp in the instrument
cluster lights up when the ignition is switched
on. It goes out when the engine is running.
ABS works from a speed of about 5 mph
(8 km/h), regardless of road-surface conditions.
ABS works on slippery surfaces, even when you
only brake gently.
Important safety notes
i Observe the "Important safety notes" sec-
tion ( Y
page 65).
G WARNING
If ABS is faulty, the wheels could lock when
braking. The steerability and braking charac-
teristics may be severely impaired. Addition-
ally, further driving safety systems are deac- tivated. There is an increased danger of skid-
ding and accidents.
Drive on carefully. Have ABS checked imme-
diately at a qualified specialist workshop.
When ABS is malfunctioning, other systems,
including driving safety systems, will also
become inoperative. Observe the information
on the ABS warning lamp ( Y
page 259) and dis-
play messages which may be shown in the
instrument cluster ( Y
page 228).
Braking X
If ABS intervenes: continue to depress the
brake pedal vigorously until the braking sit-
uation is over. X
To make a full brake application: depress
the brake pedal with full force.
If ABS intervenes when braking, you will feel a
pulsing in the brake pedal.
The pulsating brake pedal can be an indication
of hazardous road conditions, and functions as a
reminder to take extra care while driving.
BAS (Brake Assist System)
General information BAS operates in emergency braking situations.
If you depress the brake pedal quickly, BAS
automatically boosts the braking force, thus
shortening the stopping distance.
Important safety notes
i Observe the "Important safety notes" sec-
tion ( Y
page 65).
G WARNING
If BAS is malfunctioning, the braking distance
in an emergency braking situation is
increased. There is a risk of an accident.
In an emergency braking situation, depress
the brake pedal with full force. ABS prevents
the wheels from locking.Driving safety systems 65
Safety Z

ESP ®
trailer stabilizationGeneral information If your vehicle/trailer combination begins to
swerve, ESP ®
assists you in this situation. ESP ®
slows the vehicle down by braking and limiting
the engine output until the vehicle/trailer com-
bination has stabilized.
Important safety notes
G WARNING
If road and weather conditions are poor,
trailer stabilization will not be able to prevent
the vehicle/trailer combination from swerv-
ing. Trailers with a high center of gravity can
tip over before ESP ®
can detect this. There is
a risk of an accident.
Always adapt your driving style to the prevail-
ing road and weather conditions.
If your vehicle with trailer (vehicle/trailer com-
bination) begins to lurch, you can only stabilize
the vehicle/trailer combination by depressing
the brake firmly.
ESP ®
trailer stabilization is active above speeds
of approximately 40 mph (65 km/h).
ESP ®
trailer stabilization does not work if ESP ®
is deactivated or malfunctioning.
Crosswind Assist
General information Strong crosswind gusts can impair the ability of
your vehicle to drive straight ahead. The cross-
wind driving assistance function integrated in
ESP ®
noticeably reduces these impairments.
ESP ®
intervenes automatically according to the
direction and intensity of the crosswinds affect-
ing your vehicle.
ESP ®
intervenes with stabilizing braking to
assist you in keeping the vehicle in the lane.
Crosswind Assist is active at vehicle speeds
above 50 mph (80 km/h) when driving straight
ahead or cornering gently.
Important safety notes
Crosswind Assist does not work if ESP ®
is
switched off or deactivated because of a mal-
function. EBD (electronic brake force distribu-
tion)
General information EBD monitors and controls the brake pressure
on the rear wheels to improve driving stability
while braking.
Important safety notes
i Observe the "Important safety notes" sec-
tion ( Y
page 65).
G WARNING
If EBD is malfunctioning, the rear wheels can
lock, e.g. under full braking. This increases the
risk of skidding and an accident.
You should therefore adapt your driving style
to the different handling characteristics. Have
the brake system checked at a qualified spe-
cialist workshop.
Observe information regarding indicator and
warning lamps ( Y
page 259) as well as display
messages ( Y
page 230).
ADAPTIVE BRAKE ADAPTIVE BRAKE enhances braking safety and
offers increased braking comfort. In addition to
the braking function, ADAPTIVE BRAKE also has
the HOLD function ( Y
page 171) and hill start
assist ( Y
page 136).
PRE-SAFE ®
Brake
General information PRE-SAFE ®
Brake can help you to minimize the
risk of a collision with a vehicle ahead or a
pedestrian, and reduce the effects of such a
collision. If PRE-SAFE ®
Brake has detected a risk
of collision, you will be warned visually and
acoustically as well as by automatic braking.
i Pay attention to the important safety notes
in the "Driving safety systems" section
( Y
page 65).
PRE ‑ SAFE ®
Brake is only available in vehicles
with the Driving Assistance Plus package.Driving safety systems 73
Safety Z