2017 MERCEDES-BENZ GLC COUPE stop start

ProblemPossible causes/consequences andMSolutions
KEYLESS-GO is malfunctioning.
XLock/unlock the vehicle using the remote control function of the
SmartKey.
XHave the vehicle and SmartKey checked at a qualified specialist
workshop.
If the vehicle can also not be locked/unlocked using the remote con-
trol function:
XLock or unlock the vehicle using the mechanical key (Ypage 83).
XHave the vehicle and SmartKey checked at a qualified specialist
workshop.
The engine cannot be
started using the Smart-
Key.The on-board voltage is too low.
XSwitch off non-essential consumers, e.g. seat heating or interior
lighting, and try to start the engine again.
If this does not work:
XCheck the starter battery and charge it if necessary (Ypage 321).
or
XJump-start the vehicle (Ypage 322).
or
XConsult a qualified specialist workshop.
The engine cannot be
started using the Start/
Stop button. The Smart-
Key is in the vehicle.The vehicle is locked.
XUnlock the vehicle and try to start the vehicle again.
The SmartKey battery is discharged or nearly discharged.
XCheck the SmartKey battery (Ypage 79) and replace it if necessary
(Ypage 79).
If this does not work:
XStart your vehicle with the SmartKey in the ignition lock.
There is interference from a powerful source of radio waves.
XStart your vehicle with the SmartKey in the ignition lock.
You have lost a Smart-
Key.XHave the SmartKey deactivated at a qualified specialist workshop.
XReport the loss immediately to the vehicle insurers.
XIf necessary, have the locks changed as well.
You have lost the
mechanical key.XReport the loss immediately to the vehicle insurers.
XIf necessary, have the locks changed as well.
SmartKey81
Opening and closing
Z

Make sure that nobody is in the vicinity of the
closing area during the closing process.
Use one of the following options to stop the
closing process:
Rpress theFbutton on the SmartKey.
Rpull or press the remote operating switch
on the driver's door.
Rpress the closing or locking button on the
tailgate.
Rpress the top of the star on the tailgate.
Vehicles with HANDS-FREE ACCESS:
It is also possible to stop the closing process by
performing a kicking movement under the rear
bumper.
!The tailgate swings upwards and to the rear
when opened. Therefore, make sure that
there is sufficient clearance above and behind
the tailgate.
Two warning tones sound while the tailgate is
opening or closing.
The opening dimensions of the tailgate can be
found in the "Vehicle data" section
(
Ypage 364).
Opening automatically
You can open the tailgate automatically using
the SmartKey or by pressing the top of the
star :on the tailgate.
XPress and hold the Fbutton on the Smart-
Key until the tailgate opens.
or
XWith the tailgate unlocked, press the top of
the star :.
or
XWith the tailgate stopped in an intermediate
position, pull the tailgate up.
You can release the tailgate as soon as the
tailgate starts to open.
XWhen the rear view camera is activated:
pull on folded-out star :.
The tailgate opens.
Closing automatically
:Closing button
;Locking button
XPress closing button :in the tailgate.
or
XPull the tailgate down slightly.
You can release the tailgate as soon as the
tailgate starts to close.
When the driver's door is closed, you can simul-
taneously close the tailgate and lock the vehicle.
The KEYLESS-GO key must be in the rear detec- tion range of the vehicle.
XPress locking button ;in the tailgate.
If KEYLESS-GO detects a SmartKey outside
the vehicle, the tailgate closes. The vehicle is
locked.
or
XVehicles with EASY-PACK tailgate and
KEYLESS-GO or KEYLESS-GO start func-
tion: if the SmartKey is located in the imme-
diate vicinity of the vehicle, press the F
button on the SmartKey.
You can release the button as soon as the
tailgate starts to close.
If KEYLESS-GO detects a SmartKey in the cargo
compartment, the tailgate is unlocked again
after closing.
If KEYLESS-GO detects a second SmartKey out-
side the vehicle, the tailgate remains locked.
Cargo compartment85
Opening and closing
Z

If KEYLESS-GO detects a SmartKey in the cargo
compartment before the closing procedure
starts, the tailgate remains open.
HANDS-FREE ACCESS
General notes
With KEYLESS-GO and HANDS-FREE ACCESS,
you can open or close the tailgate or stop the
procedure without using your hands. This is use- ful if you have your hands full. To do this, make
a kicking movement under the bumper with your
foot.
Observe the following points:
RCarry your KEYLESS-GO key about your per-
son. The KEYLESS-GO key must be in the rear
detection range of the vehicle.
RWhen making the kicking movement, make
sure that you are standing firmly on the
ground and that there is sufficient clearance
to the rear of the vehicle. You could otherwise
lose your balance, for example on ice.
RAlways ensure that you only make the kicking
movement within the detection range of sen-
sors :.
RStand at least 12 in (30 cm) away from the
rear area while doing so.
RDo not come into contact with the bumper
while making the kicking movement. Other-
wise, the sensors may not function correctly.
RHANDS-FREE ACCESS does not function
when the engine is started.
RDirt caused by road salt or snow around sen-
sors:may restrict functionality.
Using the HANDS-FREE ACCESS with a pros-
thetic leg may restrict functionality.
RIf a KEYLESS-GO key is within the rear detec-
tion range of KEYLESS-GO, HANDS-FREE ACCESS could be triggered. The tailgate
could thus be opened or closed unintention-
ally, for example, if you:
-install or remove the ball coupling.
-couple or uncouple a trailer.
-install or remove a rear-mounted bicycle
rack.
-load/unload bicycles on/from a rear-
mounted bicycle rack.
-sit on the edge of the cargo compartment.
-set something down or lift something up
behind the vehicle.
-polish the rear of the vehicle.
Do not carry the KEYLESS-GO key about your
person in these situations or in situations sim-
ilar to these. This will prevent unintentional
opening or closing of the tailgate.
Important safety notes
GWARNING
The vehicle's exhaust system may be very hot. You could burn yourself by touching the
exhaust system if you use HANDS-FREE
ACCESS. There is a risk of injury. Always
ensure that you only make the kicking move-
ment within the detection range of sensors.
!If the SmartKey is within the rear detection
range of KEYLESS-GO, the following situa-
tions, for example, could lead to the uninten-
tional opening of the tailgate:
Rusing a car wash
Rusing a power washer
Make sure that the SmartKey is at least 10 ft
(3 m) away from the vehicle.
Operation
86Cargo compartment
Opening and closing

becomes trapped, release the switch or press
the switch to open the side window again.
GWARNING
If children operate the side windows they
could become trapped, particularly if they are left unsupervised. There is a risk of injury.
Activate the override feature for the rear side
windows. When leaving the vehicle, always
take the SmartKey with you and lock the vehi-
cle. Never leave children unsupervised in the
vehicle.
Side window reversing feature
The side windows are equipped with an auto-
matic reversing feature. If a solid object blocks
or restricts a side window from traveling
upwards during the automatic closing process,
the side window opens again automatically. Dur-
ing the manual closing process, the side windowonly opens again automatically after the corre-
sponding switch is released. The automatic
reversing feature is only an aid and is no substi-
tute for your attention when closing a side win-
dow.
GWARNING
The reversing feature does not react:
Rto soft, light and thin objects, e.g. small fin-
gers
Rwhile resetting
This means that the reversing feature cannot
prevent someone being trapped in these sit-
uations. There is a risk of injury.
Make sure that no body parts are in close
proximity during the closing procedure. If
someone becomes trapped, press the switch
to open the side window again.
Opening and closing the side win-
dows
The switches for all side windows are located on the driver's door. There is also a switch on each
door for the corresponding side window. The switches on the driver's door take prece-
dence.
:Front left
;Front right
=Rear right
?Rear left
XTurn the SmartKey to position
1or2 in the
ignition lock.
XTo open manually: press and hold the cor-
responding switch.
XTo open fully: press the switch beyond the
pressure point and release it.
Automatic operation is started.
XTo close manually: pull the corresponding
switch and hold it.
XTo close fully: pull the switch beyond the
pressure point and release it.
Automatic operation is started.
XTo interrupt automatic operation: press/
pull the corresponding switch again.
If you press the switch beyond the pressure
point and release, automatic operation is star-
ted in the corresponding direction. You can stop
automatic operation by pressing/pulling the
switch again.
You can continue to operate the side windows
after you switch off the engine or remove the
SmartKey. This function remains active for five
minutes or until you open a front door.
When the override feature for the side windows
is activated, the side windows cannot be oper-
ated from the rear (
Ypage 63).
Information on opening and closing the roller
sunblinds on the rear side windows
(
Ypage 286).
Side windows89
Opening and closing
Z

Sliding sunroof
Important safety notes
GWARNING
While opening and closing the sliding sunroof, body parts in close proximity could become
trapped. There is a risk of injury.
Make sure that no body parts are in close
proximity during the opening and closing pro-
cedures.
If somebody becomes trapped:
Rrelease the switch immediately, or
Rduring automatic operation, push the
switch briefly in any direction
The opening or closing procedure will be stop- ped.
GWARNING
If children operate the sliding sunroof they
could become trapped, particularly if they are left unsupervised. There is a risk of injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children unsupervised in the vehicle.
!Only open the sliding sunroof if it is free of
snow and ice. Otherwise, malfunctions may
occur.
Do not allow anything to protrude from the
sliding sunroof. Otherwise, the seals could be
damaged.
!The weather can change abruptly. It could
start to rain or snow. Make sure that the slid- ing sunroof is closed when you leave the vehi-
cle. The vehicle electronics can be damaged if
water enters the vehicle interior.
Resonance noises can occur in addition to the
usual airflow noises when the sliding sunroof is
open. They are caused by minor pressure fluc-
tuations in the vehicle interior. Change the posi-
tion of the sliding sunroof or open a side window
slightly to reduce or eliminate these noises.
Sliding sunroof reversing feature
The sliding sunroof is equipped with an auto-
matic reversing feature. If a solid object blocks or restricts the sliding sunroof during the closing
process, the sliding sunroof opens again auto-
matically. The automatic reversing feature is
only an aid and is no substitute for your attention
when closing the sliding roof.
GWARNING
The reversing feature does not react:
Rto soft, light and thin objects, e.g. small fin-
gers
Rover the last 1/6 in (4 mm) of the closing
movement
Rduring resetting
Rwhen closing the sliding sunroof again man- ually immediately after automatic reversing
This means that the reversing feature cannot
prevent someone being trapped in these sit-
uations. There is a risk of injury.
Make sure that no body parts are in close
proximity during the closing procedure.
If somebody becomes trapped:
Rrelease the switch immediately, or
Rpress the switch in any direction during the
automatic closing process
The closing process is stopped.
Operating the sliding sunroof
Opening and closing
:To raise
;To open
=To close/lower
92Sliding sunroof
Opening and closing

XTurn the SmartKey to position1or2 in the
ignition lock.
XPress or pull the 3switch in the corre-
sponding direction.
If you press/pull the 3switch beyond the
pressure point, automatic operation is started in the corresponding direction. When being raised
or opened, the sliding sunroof first automatically
moves to the comfort setting. If you activate
raise or open again, the sliding sunroof is raised
or opened completely. You can stop automatic
operation by pressing/pulling the switch again.
When opening and raising the roof, automatic
operation is only available if the sliding sunroof
is in the closed position.
The sun protection cover automatically opens
along with the sliding sunroof. You can open or
close the sun protection cover manually when
the sliding sunroof is raised or closed.
You can continue to operate the sliding sunroof
after switching off the engine or removing the SmartKey from the ignition lock. This function is
available for up to five minutes or until the driv-
er's or front-passenger door is opened.
Resetting
!If the sliding sunroof still cannot be opened
or closed fully after resetting, contact a quali-
fied specialist workshop.
Reset the sliding sunroof if it does not move
smoothly.
XTurn the SmartKey to position 1or2 in the
ignition lock.
XRaise the sliding sunroof fully at the rear
(Ypage 92).
XKeep the 3switch pressed for another
second.
XMake sure that the sliding sunroof can be fully opened and closed again (Ypage 92).
XIf this is not the case, repeat the steps above.
Problems with the sliding sunroof
GWARNING
If you close the sliding sunroof again immediately after it has been blocked or reset, the sliding
sunroof closes with increased or maximum force. The reversing feature is then not active. Parts
of the body could be trapped in the closing area in the process. This poses an increased risk of
injury or even fatal injury.
Make sure that no parts of the body are in the closing area.
If somebody becomes trapped:
Rrelease the switch immediately, or
Rpress the switch in any direction during the automatic closing process
The closing process is stopped.
!If the sliding sunroof still cannot be opened or closed as a result of a malfunction, contact a
qualified specialist workshop.
Sliding sunroof93
Opening and closing
Z

XTurn the SmartKey to position2in the igni-
tion lock (Ypage 127).
XTo switch on/off: turn the lever in the direc-
tion of arrow :or;.
Indicator lamp =lights up or goes out. If you switch off the ignition, the steering wheel
heating is deactivated.
Problems with the steering wheel heating
ProblemPossible causes/consequences and
MSolutions
The steering wheel heat-
ing has switched off pre-
maturely or cannot be
switched on.The on-board voltage is too low because too many electrical consum-
ers are switched on.
XSwitch off electrical consumers that you do not need, such as the
rear window defroster or interior lighting.
EASY-ENTRY/EXIT feature
Important safety notes
GWARNING
When the EASY-ENTRY/EXIT feature adjusts
the steering wheel, you and other vehicle
occupants – particularly children – could
become trapped. There is a risk of injury.
While the EASY-ENTRY/EXIT feature is mak-
ing adjustments, make sure that no one has
any body parts in the sweep of the steering
wheel.
Move the steering wheel adjustment lever if
there is a risk of entrapment by the steering
wheel. The adjustment process is stopped.
You can stop the adjustment process by press-
ing one of the memory function's position but-
tons. This function is only available on vehicles
with memory function.
GWARNING
If children activate the EASY-ENTRY/EXIT fea-
ture, they can become trapped, particularly
when unattended. There is a risk of injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children unsupervised in the vehicle.
GWARNING
If you drive off while the EASY-ENTRY/EXIT
feature is making adjustments, you could lose
control of the vehicle. There is a risk of an
accident.
Always wait until the adjustment process is
complete before driving off.
The EASY-ENTRY/EXIT feature makes getting in
and out of your vehicle easier.
You can activate and deactivate the EASY-
ENTRY/EXIT feature using the multimedia sys-
tem (see the Digital Operator's Manual)
Position of the steering wheel when the
EASY-ENTRY/EXIT feature is active
The steering wheel swings up when you:
Rremove the SmartKey from the ignition lock
Rwith KEYLESS-GO or KEYLESS-GO start
function: open the driver's door; the voltage
supply must be switched on
Rwith the SmartKey: open the driver's door;
the SmartKey must be in position gor1 in
the ignition lock (
Ypage 127)
Ropen the driver's door when the ignition is
switched off
iThe steering wheel only tilts up if the driving
position is stored after the steering column
adjustment has been adjusted (
Ypage 106).
The most recent driving position of the steering
wheel is stored if:
Rthe ignition is switched off
Rthe setting is stored using the memory func-
tion (Ypage 106)
102Steering wheel
Seats, steering wheel and mirrors

iThe steering wheel only moves up if it has
not already reached the upper steering lim-
iter.
Position of the steering wheel for driv-
ing
The steering wheel is moved to the last selected
position when:
Rthe driver's door is closed and you insert the
SmartKey into the ignition lock
Ryou close the driver's door when the ignition
is switched on
Ryou press the Start/Stop button once in vehi-
cles with KEYLESS-GO or the KEYLESS-GO
start function
iThe steering wheel only returns to the last
set position if the driving position is stored
after the seat or steering column has been
adjusted (
Ypage 106).
The most recent driving position of the steering
wheel is stored if:
Rthe ignition is switched off
Rthe setting is stored using the memory func-
tion (Ypage 106)
Crash-responsive EASY-EXIT feature
If the crash-responsive EASY-EXIT feature is trig-
gered in an accident, the steering column will
move up when the driver's door is opened or the
SmartKey is removed from the ignition lock. This
makes it easier to exit the vehicle and rescue the
occupants.
The crash-responsive EASY-EXIT feature is
operational only if the EASY-EXIT/ENTRY fea-
ture is activated in the multimedia system (see
Digital Operator's Manual).
Mirrors
Exterior mirrors
Important safety notes
GWARNING
You could lose control of your vehicle if you do the following while driving:
Radjust the driver's seat, head restraint,
steering wheel or mirrors
Rfasten the seat belt
There is a risk of an accident.
Adjust the driver's seat, head restraint, steer-
ing wheel and mirror and fasten your seat belt before starting the engine.
GWARNING
The exterior mirror on the front-passenger
side reduces the size of the image. Visible
objects are actually closer than they appear.
This means that you could misjudge the dis-
tance from road users traveling behind, e.g.
when changing lane. There is a risk of an acci-
dent.
For this reason, always make sure of the
actual distance from the road users traveling
behind by glancing over your shoulder.
Adjusting the exterior mirrors
XTurn the SmartKey to position 1or2 in the
ignition lock (Ypage 127).
XExterior mirror on the front-passenger side:
press button ;.
Mirrors103
Seats, steering wheel and mirrors
Z