2017 MERCEDES-BENZ GLC-Class service

Publication details
Internet
Further information about Mercedes-Benz vehi-
cles and about Daimler AG can be found on the
following websites:
http://www.mbusa.com (USA only)
http://www.mercedes-benz.ca (Canada only)
Editorial office
You are welcome to forward any queries or sug-
gestions you may have regarding this Operator's
Manual to the technical documentation team at
the following address:
Daimler AG, HPC: CAC, Customer Service,
70546 Stuttgart, Germany

Canada only:The wireless devices of this vehi-
cle comply with Industry Canada license-
exempt RSS standard(s). Operation is subject to the following two conditions:
1) These devices may not cause interference,
and
2) These devices must accept any interference,
including interference that may cause undesired
operation of the device.
Correct use
You need to observe the following information
when using the multimedia system:
Rthe safety notes in this manual
Rtraffic rules and regulations
Rlaws and safety standards pertaining to motorvehicles
Using roof carriers may impair the correct func-
tioning of a roof antenna (phone, satellite radio,
GPS).
Attaching metalized retrofit film to the wind-
shield may affect radio reception. This can have
a negative impact on all other antennas (e.g.
emergency call antenna) in the vehicle interior.
Protection against theft: this device is equip-
ped with technical provisions to protect it
against theft. Further information on protection
against theft can be obtained from an author-
ized Mercedes-Benz Center.
Qualified specialist workshop
Read the information on qualified specialist
workshops in the vehicle Operator's Manual.
Function restrictions
For safety reasons, some functions are restric-
ted or unavailable while the vehicle is in motion.
You will notice this, for example, because either you will not be able to select certain menu items
or a message will appear to this effect.
Data stored in the vehicle
Data recording
A wide range of electronic components in your
vehicle contain data memories.
These data memories temporarily or perma-
nently store technical information about:
Rthe vehicle's operating state
Revents
Rmalfunctions
In general, this technical information docu-
ments the state of a component, a module, a
system or the surroundings.
These include, for example:
Roperating conditions of system components,
e.g. fluid levels
Rthe vehicle's status messages and those of its
individual components, e.g. number of wheel
revolutions/speed, deceleration in move-
ment, lateral acceleration, accelerator pedal
position
Rmalfunctions and defects in important system
components, e.g. lights, brakes
Rvehicle reactions and operating conditions in
special driving situations, e.g. air bag deploy-
ment, intervention of stability control sys-
tems
Rambient conditions, e.g. outside temperature
This data is of an exclusively technical nature
and can be used to:
Rassist in detecting and rectifying faults and
defects
Ranalyze vehicle functions, e.g. after an acci-
dent
Roptimize vehicle function
The data cannot be used to trace the vehicle's
movements.
When your vehicle is serviced, technical infor-
mation can be read from the event data memory
and fault data memory.
Services include, for example:
Rrepair services
Rservice processes
Rwarranty events
Rquality assurance
The vehicle is read out by employees of the ser-
vice network (including the manufacturer) using
special diagnostic testers. You can obtain more
information there, if required.
16Introduction

Selecting a POI category
XSelect a category or one of the searches listed in the table.
TheGsymbol after an entry shows that further categories are available.
XSelect a sub-category.
The search for POIs starts.
If route guidance is active, first define the position for the POI search (
Ypage 62).
If no route guidance is active, the POI search covers a 240 mile (400 km) radius around the current
vehicle position.
Once the search is completed, the POI list is displayed.
The search results display the following information:
Ran arrow that shows the linear direction to the POI (search around vehicle position)
Rthe linear distance to the POI
Rthe name of the POI
XSelect a point of interest (Ypage 63).
The complete address of the POI is shown.
SelectionInstructions
Search By Name
The search looks for all
POIs on the digital map or
around one of the three
previously specified posi-
tions (
Ypage 62).
XTo select Search By Name: turn and press the controller.
XSelectAll POIsor a position for the POI search.
The search for POIs starts.
Search By Phone Num‐ber
All POIs with a telephone
number can be selected.
XTo select Search By Phone Number: turn and press the control-
ler.
The search for POIs starts.
Mercedes-Benz Ser‐vice
The search looks for
authorized Mercedes-
Benz Centers.
XTo select Mercedes-BenzService: turn and press the controller.
The search for POIs starts.
Defining the position for the POI search
You can define where the POI search is to be carried out during active route guidance by selecting
Near Destinationor Along the Route.
The POI search covers a 240 mi (400 km) radius around the selected position.
62Destination entry
Navigation

system is able to guide you to a destination even
from an off-road location.
At the start of route guidance, you will see the
Road Not Mapped
message, an arrow and the
distance to the destination. The arrow shows
the compass heading to the actual destination.
As soon as the vehicle is back on a road known
to the system, route guidance continues in the
usual way.
Off-road during route guidance
Due to road construction, for example, there
may be differences between the data on the
digital map and the actual course of the road.
In such cases, the system will temporarily be
unable to locate the vehicle position on the dig-
ital map. The vehicle is therefore in an off-road
position.
In the display, you will then see the Road Not
Mappedmessage, an arrow and the distance to
the destination. The direction arrow shows the
compass heading to the destination.
As soon as the system can assign the vehicle
position to the map again, route guidance con-
tinues in the usual way.
Real-time traffic reports
Prerequisites
This function is currently not available for Can-
ada.
In order to receive real-time traffic reports via
satellite radio, you need to subscribe to SIRIUS
XM Satellite Radio Traffic Message Service.
Further information on satellite radio
(
Ypage 136).
The multimedia system can receive traffic
reports via satellite radio and take account of
these for route guidance in the navigation sys-
tem. Received traffic reports are displayed on
the map either as text or as symbols.
Real-time traffic reports on the map
The multimedia system can show certain traffic
incidents on the map with symbols (type of inci-
dent) and colored lines (extent). Traffic reports
are shown on the map at scales of 1/32 mi to
20 mi.
When :is displayed, traffic reports can be
received or traffic reports are available. If it is
not displayed, no reception is possible.
XTo hide the menu: slide5and press the
controller.
The map can be seen in the full-screen dis-
play.
XTo set the map scale: turn the controller
until the desired map scale is selected.
:Traffic jam on the route
;Slow-moving traffic on the route
=Road blocked
?Traffic jam
ATraffic warning
BDashed red and white line delimiting the
traffic warning
CRoad block (crosses along the affected
road)
DSlow-moving traffic (orange line along the
affected route)
ETraffic jam (red line along the affected route)
Real-time traffic reports77
Navigation
Z

XTo switch an area to avoid on/off:select an
area by turning and pressing the controller.
The area will be avoided Oor not ª.
XTo display/change an area: mark an area by
turning the controller.
XSlide 9the controller.
XTo select Display/Change: press the con-
troller.
The map with the crosshair appears.
The area currently blocked is displayed as a
red square.
XTo move the area to a new location: slide
1, 4,2the controller.
XTo change the size of the area: press the con-
troller.
XTurn the controller.
XTo accept changes: press the controller.
A message appears stating that the area has
been set.
Deleting one/all areas
XTo switch to navigation mode: press the
Ø button.
XTo show the menu: slide6the controller.
XTo select Options: turn and press the con-
troller.
XSelect Route Settings.
XSelectAvoid Options.
XSelectAvoid Area.
A list appears.
XTo delete an area: mark an area by turning
the controller.
XSlide 9the controller.
XSelect DeleteorDelete All.
A prompt appears asking whether you wish to
delete the area.
XSelect YesorNo.
After selecting Yes, the area is deleted.
XTo delete all areas: when the list appears,
slide 9 the controller.
XSelect Delete All.
A prompt appears asking whether you wish to
delete all areas.
XSelect YesorNo.
After selecting Yes, all areas are deleted.
SIRIUS XM service
Displaying SIRIUS XM service informa-
tion
You can display the SIRIUS XM service informa-
tion.
XTo switch to navigation mode: press the
Ø button.
XTo show the menu: slide6the controller.
XTo select Traffic: turn and press the con-
troller.
XSelect SIRIUS Service.
The provider's phone number (SIRIUS XM)
and the serial number of your service module
are displayed.
iAlternatively you can call up this function
using the touchpad (Ypage 24).
Registering for the SIRIUS XM traffic
report service
XCall the provider telephone number shown on
the multimedia system display.
iYou can also have the satellite service acti-
vated online. To do so, visit the SIRIUS XM
Radio website at http://www.sirius.com
(USA).
XThe connection is established: follow the
service employee's instructions.
The activation process may take up to ten
minutes.
iIf registration is not included when purchas-
ing the system, your credit card details will be
required to activate your account.
Updating the digital map
Introduction
The digital maps generated by the map software
become outdated in the same way as conven-
tional road maps. Optimal route guidance can
only be provided by the navigation system in
conjunction with the most up-to-date map soft-
ware.
Information about new versions of the digital
map can be obtained from an authorized
Mercedes-Benz Center. You can have the digital
map updated there using a data medium, or you
can update it yourself.
86Map functions
Navigation

For North American countries, it is possible to
update the map data for the multimedia system
free of charge for a period of three years. Infor-
mation on the availability of this service for your
vehicle can be obtained from your Mercedes-
Benz Service Center.
Entitlement to the free update
For the first three years after your vehicle is reg-
istered, you are entitled to all available updates
to the map software for the multimedia system.
They are usually installed during a regular vehi-
cle service. After this period, you can purchase
further updates from your Mercedes-Benz Ser-
vice Center.
The free updates relate to the vehicle and not to
an individual. If there is a change of ownership
within the three years after first registration, the
new owner is entitled to the map software
updates.
Updating at an authorized Mercedes-
Benz Center
If an update for your map software is available,
you will receive it free of charge at your
Mercedes-Benz Service Center during your vehi-
cle's annual service. You can arrange a separate
appointment for this at your Mercedes-Benz
Service Center on request.
The update can only be performed:
Rat an authorized Mercedes-Benz Center
Rfor map data for North America
The map software is not provided on DVD.
Carrying out a manual update
After the free update of the map data has
expired or when buying map data, you can
update the data yourself.
The update process may take some time (up to
45 minutes), depending on the size of the digital
map. The update will be completed more quickly
if the vehicle is stationary. If you begin the
update while the vehicle is stationary and the
starter battery has insufficient power, the mul-
timedia system may switch off automatically.
This protects the battery. In order to prevent
this, a suitable power supply to the vehicle must
be maintained.
Navigation functions
Calling up the navigation system
menu
XTo switch to navigation mode: press the
ß button.
XTo show the menu: slide5the controller.
Navi
is highlighted in the main function bar.
XPress the controller.
The navigation menu appears.
XTurn the controller to display the navigation
functions one after another.
XTo change to the map: turn the controller until
Navigationis shown and then press the con-
troller.
Calling up the online map display
Requirement for online map display (USA):
mbrace must be activated for Internet access
(
Ypage 120).
Requirement for the online map display (Can-
ada): a mobile phone is connected to the multi-
media system via Bluetooth
®(Ypage 92) or
USB (Ypage 157).
XCall up the navigation menu (Ypage 87).
XTurn the controller until Online Map Dis‐playis brought to the front.
XPress the controller.
The online connection is established. Once
the connection is established, the Google
Maps™ map shows the vicinity of the current
vehicle position.
iAlternatively you can call up this function
using the touchpad (Ypage 24).
XTo exit the online map display: press the %
button.
Navigation functions87
Navigation
Z

mobile phone (see the manufacturer's operating
instructions).
XAdd a call (Ypage 98).
or
XAnswer an incoming call (Ypage 100).
XTo select Conferencein the telephone menu:
turn and press the controller.
The new participant is included in the confer-
ence call. Conference
is displayed in the tele-
phone menu.
Incoming call during an existing call
(call waiting)
The call waiting function depends on your
mobile phone network provider and your mobile
phone. Depending on the mobile phone used,
behavior when answering a call may vary (see
the manufacturer's operating instructions).
Call waiting: if you receive a call while already
in a call, a message is shown. You also hear a
tone. You can decide whether to accept or reject
the call.
Accepting
XTo select wAccept: press the controller.
or
XPress 6on the multifunction steering
wheel.
The incoming call is active, the previously
active call is on hold. You can switch back and
forth between both calls (call waiting)
(
Ypage 99).
iDepending on the mobile phone, you may
also be able to accept the incoming call (call
waiting) on your mobile phone. This function
and behavior depends on your mobile phone
network provider and the mobile phone (see
the manufacturer's operating instructions). Rejecting
XTo select
=Reject: turn and press the
controller.
or
XPress ~on the multifunction steering
wheel.
The behavior after the call is rejected depends
on your mobile phone and mobile phone net-
work provider.
Option 1: The originally active call is contin-
ued and the incoming call is rejected.
Option 2: The originally active call is ended
and the incoming call is accepted.
Option 3: Both calls are ended.
Ending an active call
XTo select =in the telephone menu: turn
and press the controller.
or
XPress ~on the multifunction steering
wheel.
The active call is ended.
Mobile phone voice recognition
You can start or end voice recognition on your
mobile phone with this function. Further infor-
mation on the voice recognition service; see the
manufacturer's operating instructions.
To start the mobile phone voice recognition:
XConnect the mobile phone to the multimedia
system (Ypage 92).
XPress and hold the óbutton on the multi-
function steering wheel for more than one
second.
You can now use the mobile phone voice rec-
ognition.
To end the mobile phone voice recognition:
XPress ñon the multifunction steering
wheel.
The mobile phone voice recognition is stop-
ped.
100Mobile phone voice recognition
Telephone

Explanation of the access data
Input fieldMeaning
Phone Num‐ber:Access number for estab-
lishing the connection
The access number
depends on the mobile
phone used. For GSM/
UMTS mobile phones,
*99***1#
is used as a
standard.
AccessPoint:APN network access point
(Access PointName)
You can obtain this infor-
mation from your mobile
phone network provider.
Entry is not necessary for
all mobile phone network
providers and mobile
phones.
PDP Type:Internet protocol used.
You can obtain this infor-
mation from your mobile
phone network provider.
User ID:The user identification can
be obtained from your
mobile phone network pro-
vider.
Entry is not necessary for
all mobile phone network
providers.
Password:The password can be
obtained from your mobile
phone network provider.
Entry is not necessary for
all mobile phone network
providers.
Auto DNS:Automatic allocation of
DNS servers is activated. If
the function is deactivated,
the DNS server addresses
must be entered manually.
DNS (Domain Name
Service).
DNS1:
DNS2:
Fields for entering the DNS
server addresses manually.
The address can be
obtained from your mobile
phone network provider.
Managing existing access data
Calling up the device list
XCall up Internet functions (Ypage 124).
XTo switch to the menu bar: slide 6the con-
troller.
XTo select Settings: turn and press the con-
troller.
XTo select Configure Internet Settings:
turn and press the controller.
The device list is displayed.
Editing the access data
The mobile phone must be connected with the
system for the access data to be changed.
When the Internet connection is active, you can-
not edit or delete the access data of the cur-
rently set mobile phone network provider.
XCall up the device list (Ypage 123).
XTo highlight the desired mobile phone in the
device list: turn the controller.
XTo select G: slide 9the controller.
XTo select Change Configuration: turn and
press the controller.
XSelect Predefined SettingsorManualSettings.
The provider settings are displayed.
In order to edit the access data of the mobile
phone network provider you have two options:
ROption 1: select the predefined access data of
the mobile phone network provider
(
Ypage 122).
ROption 2: manually set the access data of the
mobile phone network provider (Ypage 122).
Setting up an Internet connection (Canada)123
Online and Internet functions
Z